The online store Cosmeto Nature receives notable praise for the quality of its products, particularly the bee venom, aloe vera cream, and snail slime cream, which many customers find effective and satisfying. The delivery service is often highlighted as fast and efficient, with several customers appreciating the prompt handling of orders and attentive communication through platforms like WhatsApp. Many express their enthusiasm for the various products available, indicating that they are regular buyers who trust the brand's offerings.
Order placed May 13 received June 6. Not notified that one of the products was out of stock, although still noted in stock on the site . I had to take the step to contact customer service finding the delay very long on 3 occasions. The person apologized for the delay and told me that I would receive a gift in compensation: a blackhead remover! Great! This is the last time I order on this site!
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Response from Cosmeto Nature
Dear customer, we are sorry for the delay in delivery. Indeed, we did warn you of this delay by email. Didn't you receive it? See you soon on www.cosmeto-nature.com?
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Marjorie L.
Rating: 2 out of 5
order late because of aloe vera soaps out of stock, I was not warned of the delay, I had to call because on the site the package was supposedly shipped.
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Response from Cosmeto Nature
Dear customer, We are sorry for the delay in delivery. According to the tracking system, your package has been delivered so far! Looking forward to seeing you again at www.cosmeto-nature.com??
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Maud R.
Rating: 4 out of 5
Compliance and fast shipping
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Response from Cosmeto Nature
Hello Maud, Thank you for taking the time to give us your opinion. See you soon I hope on www.cosmeto-nature.com??
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Julie G.
Rating: 3 out of 5
Unable to create an account via facebook. It is also unpleasant to systematically create an account to be able to buy products. This is not the case for all sites.
Hello Francesca, We thank you for your opinion, and look forward to your feedback on our products! See you soon I hope on www.cosmeto-nature.com??
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Echati O.
Rating: 4 out of 5
I started using the products recently so I'm waiting to see the results. But the delivery was fast, nothing to say about it.
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Response from Cosmeto Nature
Hello Echati, It's a pleasure to read your opinion, we thank you. We are looking forward to your feedback on the natural products ordered, see you soon I hope on www.cosmeto-nature.com ?
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Dorothee D.
Rating: 4 out of 5
site well done and very clear
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Response from Cosmeto Nature
Hello Dorohée, It's a pleasure to read your opinion, we thank you. We would like to thank you for your beautiful and complete order... We hope you liked the Gift Box offered! See you soon I hope on www.cosmeto-nature.com ??
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Amélie L.
Rating: 4 out of 5
Easy to use site, good products, however I happen to have paid for a gift wrap, but I received my order in a simple little box, is this normal?
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Response from Cosmeto Nature
Hello Amelie, Thank you for taking the time to leave your opinion. We sincerely apologize for that, do not hesitate to contact us via the after-sales service ( [email protected] ) to settle this small incident, See you soon I hope at www.cosmeto-nature.com ???
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Jaklina N.
Rating: 4 out of 5
PRODUITS INTÉRESSANTS
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Response from Cosmeto Nature
Hello Jaklina, Thank you for taking the time to leave your opinion, it is very precious to us. See you soon I hope at www.cosmeto-nature.com???
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Patrick J.
Rating: 3 out of 5
Perfect site. One of the 2 slightly defective items.
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Response from Cosmeto Nature
Hello! Thank you for your comment. If you have received a damaged product, please do not hesitate to contact us at [email protected] by sending us pictures. We will find a solution together. See you soon on www.cosmeto-nature.com?
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Dany Z.
Rating: 4 out of 5
Speed of delivery
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Response from Cosmeto Nature
Hello Dany, thank you for taking the time to leave your adorable opinion. See you at www.cosmeto-nature.com?
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Jean P.
Rating: 3 out of 5
the product description is incomplete. The % of the main ingredient (snail slime for my order) is not mentioned at any time.
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Response from Cosmeto Nature
Dear Customer, Concerning the boxes, indeed, you do not have the list of ingredients of the products. You have to go directly to the product sheet in question. See you soon on www.cosmeto-nature.com?
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anonymous A.
Rating: 4 out of 5
The good and interesting site
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Response from Cosmeto Nature
Hello Carla, It is with pleasure that we read your opinion, we thank you for it. See you soon on www.cosmeto-nature.com?
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anonymous A.
Rating: 4 out of 5
Very good, easy to access site and fast delivery
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Response from Cosmeto Nature
Hello Audrey, It is with pleasure that we read your opinion, we thank you for it. See you soon on www.cosmeto-nature.com?
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anonymous A.
Rating: 4 out of 5
Fast delivery and products corresponding to my expectations
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Response from Cosmeto Nature
Hello Philippe, It is with pleasure that we read your opinion, we thank you for it. Feel free to leave us a comment below the ordered product :) See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 4 out of 5
I haven't received my order since 12/03/2019.
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Response from Cosmeto Nature
Hello Fatima, We note via your tracking number that your package was delivered on March 22nd, if it is an error, you can contact the after-sales service via the email address: [email protected], I would be happy to help you :) See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 4 out of 5
Thank you for your follow up, I did receive the pills and had an opportunity to try them. I am very happy, so is my girlfriend.
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Response from Cosmeto Nature
Hello Anne-Sophie, We thank you for this positive opinion, Do not hesitate to share your experience with cinnamon oil, See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 4 out of 5
Clean site with a nice touch of femininity. Product arrived on time, well packaged. Chronopost's follow-up is a bit tight. You should indicate that the packaging has been modified and is no longer in a jar but in a tube. Pleasant product to apply. Thank you
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Response from Cosmeto Nature
Hello Claude, Thank you for taking the time to leave your opinion and for all these compliments ... Indeed, the ant egg cream hair reducer, is now in the form of a tube and not a cream, a small banner on the site indicates it :) We hope you like this new format, it is indeed more : practical, hygienic and economical ! See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 1 out of 5
The tracking of my package is missing, I received an email indicating that it had been shipped but Colissimo said it had not been delivered. Cosmeto Naturem tells me that the goods have been lost and that my product will be delivered, however I have not seen any action for 1 week. My account has been debited and I fear that I will never receive my order.
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Response from Cosmeto Nature
Hello. We're sorry for the rare situation you may have encountered. Your package was delivered safely. We hope to see you soon on our website www.cosmeto-nature.com??
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anonymous A.
Rating: 3 out of 5
product shortage
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Response from Cosmeto Nature
Dear Customer, We regularly reference new products, which you will find here: https://cosmeto-nature.com/nouveaux-produits If you have other ideas, please do not hesitate to let us know at this address: [email protected] See you soon on www.cosmeto-nature.com??
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anonymous A.
Rating: 2 out of 5
Big problem of delivery in view of the costs and time indicated ! Non respect of the place of delivery and no communication !!
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Response from Cosmeto Nature
Hi, we're sorry to hear you had a problem with the delivery. Please be aware that this is beyond our control, we did ship your package within 48 hours but La Poste could not deliver to the pick-up point chosen, so your package was delivered to another relay point and you had to receive a notification. Hoping to see you soon on www.cosmeto-nature.com :) See you soon
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anonymous A.
Rating: 4 out of 5
I haven't had enough time to give my opinion yet! has just been delivered.
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Response from Cosmeto Nature
Hello Christine, Thank you for your opinion, We look forward to your return :) See you soon on www.cosmeto-nature.com ??
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anonymous A.
Rating: 4 out of 5
Great, but don't take out all the points on the first try.
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Response from Cosmeto Nature
Hello Katia, thank you for taking the time to leave us your opinion. Concerning, the black peel-off mask with natural charcoal, if you have difficulties to remove your blackheads, even with this one, it's simply because you have to do a steam bath of about 10 minutes before applying the mask . I propose you to test and give me news :) See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 4 out of 5
All right.
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Response from Cosmeto Nature
Hello Régine, It's a pleasure to read your opinion, we thank you. We hope that the various soaps you ordered will bring you satisfaction. See you soon I hope on www.cosmeto-nature.com??
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anonymous A.
Rating: 3 out of 5
To be seen in time
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Response from Cosmeto Nature
Dear Customer, You left a note of 3/5 on the site when you wanted to put this note on the products. Could you please make the change and note only the site and the service provided? Concerning the products, you can leave your opinion later after testing the product :) See you soon on www.cosmeto-nature.com?
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anonymous A.
Rating: 4 out of 5
Parcel delivered quickly, I remove a star because they forgot a cream however they were very understandable and they will send me back the missing product I recommend site because the products are great and works I mean. especially the ant egg cream.
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Response from Cosmeto Nature
Hello Gabrielle, It's a pleasure to read your opinion, we thank you. We apologize for this oversight, indeed, it sometimes happens that there is an error in the package, if this is the case, do not panic ... ! Just contact us, and we will be happy to help you :) See you soon I hope on www.cosmeto-nature.com ??
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anonymous A.
Rating: 4 out of 5
Order received on time! Very satisfied. I would have liked to receive it at home, but I had to go to the post office which is not in my area. Looking forward to ordering again soon.
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Response from Cosmeto Nature
Hello Rebecca, Thank you for taking the time to leave your opinion, it's a pleasure to read you. If there are any problems with the delivery, do not hesitate to contact us, we will surely be able to solve the problem... See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 4 out of 5
very good site serious order received very quickly I recommend
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Response from Cosmeto Nature
Hello Fatima, thank you for taking the time to give us your opinion. See you soon on www.cosmeto-nature.com?
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anonymous A.
Rating: 4 out of 5
Satisfied with my order, except that there was an item missing, which is however noted on the invoice so I paid. Otherwise fast shipping. I am thinking of recommending new products
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Response from Cosmeto Nature
Hello Aurélie, Thank you for taking the time to give us your opinion. We are sincerely sorry that there was an oversight on your order, did you report it to the after-sales service? If not, do not hesitate to call us or contact us via the address: [email protected] , we will be delighted to solve the problem. See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 3 out of 5
It's good but 1 no cruelty free label on most of the products so medium level nature and then the products are correct but not crazy either.
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Response from Cosmeto Nature
Dear customer, None of our products are tested on animals despite the absence of the cruelty free label. By the way, since 2013, cosmetic tests on animals have been banned in Europe! See you soon on www.cosmeto-nature.com??
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anonymous A.
Rating: 4 out of 5
Okay, that's satisfactory.
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Response from Cosmeto Nature
Hi Esther, thanks for letting us know what you think. We hope you were satisfied with the pure snail mucus, See you soon on www.cosmeto-nature.com??
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anonymous A.
Rating: 4 out of 5
Fast shipping.
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Response from Cosmeto Nature
Hello Andree, It's a pleasure to read your opinion, we thank you. We are happy that everything went so well for you, we are trying our best to reduce the delivery time, See you soon on www.cosmeto-nature.com??
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anonymous A.
Rating: 4 out of 5
Natural products, a little expensive but of good quality.
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Response from Cosmeto Nature
Hello Gaelle, It's a pleasure to read you. Thank you for taking the time to give us your opinion. Indeed, we try to privilege as much as possible the naturalness in the composition of our products, it is what makes our image and which justifies the prices of our site. That's why we offer our customers many promotional codes, do not hesitate to activate the newsletter to receive them. See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 3 out of 5
I don't talk about it, because the postage and taxes are too expensive.
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Response from Cosmeto Nature
Dear customer, Our prices are expressed all taxes included. We have no other taxes. The shipping costs are from 4.99, which is very correct and they are free from 60 of purchase in colissimo home See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 4 out of 5
Well-designed site
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Response from Cosmeto Nature
Hello Gaelle, It's a pleasure to read you. Thank you for taking the time to give us your opinion. We try our best to present a clear, precise and detailed site. See you soon on www.cosmeto-nature.com?
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anonymous A.
Rating: 4 out of 5
First package received damaged, masks all over the box, but responsive customer service who sent me back one better protected. I would recommend
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Response from Cosmeto Nature
Hello Constance, Thank you for taking the time to leave us your opinion. Unfortunately, it sometimes happens that our delivery service providers are not very tender with packages! We try our best to protect the products. Indeed, if a problem of this kind is found, do not hesitate to contact quickly the after-sales service at the following address: [email protected], who will be pleased to take care of you?? See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 4 out of 5
I received the products in good condition and on time.
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Response from Cosmeto Nature
Hello Claire, thank you for taking the time to give us your opinion. We try our best to protect our products, like pure snail mucus, which is quite fragile. We are happy that our services have satisfied you. See you soon on www.cosmeto-nature.com?
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anonymous A.
Rating: 4 out of 5
Very interesting site
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Response from Cosmeto Nature
Hello Lise, Thank you for taking the time to give us your opinion. We try to make our site accessible to everyone, we are happy if you are satisfied with it! See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 4 out of 5
I received the products ordered within a very reasonable time and am satisfied with them.
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Response from Cosmeto Nature
Hi, Emma. Thanks for taking the time to give us your opinion. You've chosen our bestsellers, the black peel-off mask and our ant egg cream. We are happy that they bring you satisfaction! See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 3 out of 5
Excellent site, but few warnings about the composition of certain products. Ant egg cream is very bad for your health. And I only discovered it by chance a year after using it almost every day. There are still very good natural options such as toothbrushing, ghassoul shampoos...etc.
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Response from Cosmeto Nature
Dear Customer, Be reassured, our Gutto products and especially the ant egg cream, are tested in European laboratories and comply with European standards. If the product had a danger, it would not comply and we could not resell it :) See you soon on www.cosmeto-nature.com ?
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