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N
Rating: 3 out of 5
It's only been a few days, so it's early days for the evaluation.
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Customer reviews of Cosmeto Nature
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 017 published reviews
Summary of reviews
The online store Cosmeto Nature receives notable praise for the quality of its products, particularly the bee venom, aloe vera cream, and snail slime cream, which many customers find effective and satisfying. The delivery service is often highlighted as fast and efficient, with several customers appreciating the prompt handling of orders and attentive communication through platforms like WhatsApp. Many express their enthusiasm for the various products available, indicating that they are regular buyers who trust the brand's offerings.
Reviews 1 and 3 stars
Reset filtersR
Rating: 1 out of 5
Unacceptable! Despite my email exchanges, I still haven't received my parcel and still no explanation! I had to put a star to validate my review!
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S
Rating: 1 out of 5
Hello, to date I still have not received my order (dated 06.07.23) normally delivery in 72h, an email was sent to the company and no response.
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A
Rating: 1 out of 5
Never received and not answering
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I
Rating: 1 out of 5
I was unable to collect my product because it was sent to another relay point which was still closed, so it was impossible for me to collect my product. I would like my money back.
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G
Rating: 1 out of 5
Order still not received although I ordered on 26/06/2023 Not serious it is the last time I order from them. It is not the same serious as before
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V
Rating: 3 out of 5
i've been using this cream for 5 years now, and i'm down to the last few dozen or even hundreds of rebellious hairs, and i'm not russian (hairy) or even borderline hairless. i just received 7 tubes of 150 ml, hoping they'll be the last, but i'm not sure!!!!
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L
Rating: 3 out of 5
I bought 2 creams, one for day and one for night. The day cream is fluffy and leaves residue on the skin.
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A
Rating: 3 out of 5
Received on time. Preparation of the order was very well done, highly appreciated. Negative point, it seems to miss a small quantity of product in one of the shampoo bottles + there is dust on the caps. (not very hygienic)
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Response from Cosmeto Nature
Hello,
Thank you for leaving your review.
If you have a problem with a product you have ordered, you can contact our customer service to resolve the problem.
See you soon on Cosmeto Nature !
Thank you for leaving your review.
If you have a problem with a product you have ordered, you can contact our customer service to resolve the problem.
See you soon on Cosmeto Nature !
K
Rating: 3 out of 5
I received the package on time but when I opened it one of my purchases was leaking (the oil)
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Response from Cosmeto Nature
Hello Kiria,
You can contact the after sales service for a solution. We are sorry for the inconvenience.
See you soon on Cosmeto Nature
You can contact the after sales service for a solution. We are sorry for the inconvenience.
See you soon on Cosmeto Nature
A
Rating: 3 out of 5
product conforms but problem at the time to withdraw the parcel, my name was written only half
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L
Rating: 3 out of 5
I wanted to make my order by myself, by bank transfer because I do not have a Visa card ... the delivery time was longer than the first time ... about ten days 😭 but with visa card 2,3 days and delivery is at home! But it doesn't change anything to the package well packed 😊
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Response from Cosmeto Nature
Hello Laure,
Thank you for this advice.
Indeed, when you want to pay by bank transfer, the processing time is unfortunately longer.
See you soon on Cosmeto Nature !
Thank you for this advice.
Indeed, when you want to pay by bank transfer, the processing time is unfortunately longer.
See you soon on Cosmeto Nature !
I
Rating: 3 out of 5
Size small
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Response from Cosmeto Nature
Hello Isablle,
You can contact us by phone or email to make an exchange if your item does not fit.
See you soon on Cosmeto Nature! 😊
You can contact us by phone or email to make an exchange if your item does not fit.
See you soon on Cosmeto Nature! 😊
A
Rating: 3 out of 5
Very friendly customer service on the phone
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C
Rating: 3 out of 5
It only took a little over a week for delivery, so that's great. I think it's great to have put tips for use under each product
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Response from Cosmeto Nature
Hello Claire,
Thank you for this review.
Feel free to give your opinion on our social networks as well.
See you soon on Cosmeto Nature 🥰
Thank you for this review.
Feel free to give your opinion on our social networks as well.
See you soon on Cosmeto Nature 🥰
B
Rating: 3 out of 5
topissime
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V
Rating: 3 out of 5
No worries about delivery times, as for the product, it's too early to tell if it really works 🤷🏻♀️
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C
Rating: 1 out of 5
A product missing in the order but invoiced. I had to phone to hear me say that the product was out of stock, that I just had to recommend it when it will be available again. All at my expense of course. So I was refunded the missing product but not the shipping costs. I asked for the product to be sent to me free of charge when it would be available but obviously, it's too much to ask. I won't be recommending any more on this site as the customer service is null and void.
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Response from Cosmeto Nature
Hello Catherine, It is with attention that we read your opinion, we thank you for it. Unfortunately a product that you ordered was out of stock, so we offered you a refund which you accepted. We cannot return the product because we do not know when we will be restocked. We hope to have given you all the explanations concerning this situation. The Cosmeto Nature team
M
Rating: 3 out of 5
A vial poured into the coli.
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Response from Cosmeto Nature
Hello Melody, It is with attention that we read your opinion, we thank you for it. When you are faced with a concern of this kind, do not hesitate to call us directly or send an email to the after-sales service, we will be very pleased to meet your expectations. We sincerely apologize for this, see you soon on www.cosmeto-nature.com.
I
Rating: 1 out of 5
I have placed an order with your company for some viagra and was very pleased however I accidently deleted your website for ordering could you please re-send details? I asked to be called, I'm still waiting, I'm supposed to print a document and send it back by mail, I have no printer and no scanner, Cosmeto Nature is really not serious!!! Especially since my order has been sent in a tracked parcel, it's up to you to find out from the post office, it's not up to me to do the steps!!!! I really do not recommend your site!!!! I am still waiting for someone to come back to me to reimburse me for an order that I paid for and received nothing!!!! Shame!!!!
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Response from Cosmeto Nature
Hello, We are sorry for the delivery time you found long. Your order of 08/08 has been processed and sent on time, that is to say on 11/08. As we indicate on our site, we have to expect delays in delivery due to covid-19 and also because it is the holiday period. Moreover, with the epidemic, La Poste no longer guarantees delivery times. We only ask our customers to be patient. Unfortunately, we cannot do anything about these delays. On our side, our orders are always processed on time. The certificate of non-receipt that you should have sent us back filled was precisely to make a complaint to the Post Office and to unblock the delivery of your package. Hoping to have brought you all the explanations concerning the delays of delivery. The Cosmeto Nature team
A
Rating: 1 out of 5
I couldn't use it because the bottle isn't watertight at all !!! In fact, the black part of the bottle is very badly attached to the bottle itself so it ended up spilled in my toilet bag ! Especially since other returns report the same problem. Really disappointed with the price especially since I was very desperate about this product. So a piece of advice: transfer the product to another bottle!
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Response from Cosmeto Nature
Hello, Thank you for your feedback regarding the malfunction of one of our products. We understand that this may be binding at the time of application. We are not the manufacturers of snail mucus, but we will certainly pass on the information to the manufacturer. Good day, The Cosmeto Nature Team
B
Rating: 3 out of 5
long delivery time. apart from that, product arrive well packed.
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Response from Cosmeto Nature
Hello Lila, Your order has been processed on time on our part, but the delivery was delayed by La Poste which is no longer able to guarantee the delivery time due to Covid-19 and the government arrangements in place. See you soon on www.cosmeto-nature.com?
H
Rating: 1 out of 5
Worst customer service, undelivered product and no delivery notice left. I do not recommend
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Response from Cosmeto Nature
Hello, You can follow the delivery of your parcel, if you have not received your delivery notice, on the website https://www.laposte.fr/outils/suivre-vos-envois , by entering your tracking number. After verification, your package is waiting for you in your relay point: LEVALLOIS PERRET WILSON Attention, you only have a few days left to pick it up, otherwise it will be returned to us. Unfortunately it is not us who leave the delivery notices but the delivery man of the Post Office! And because of the covid-19 and its consequences, there are still a lot of delays and delivery problems ... Hoping to have been able to satisfy you, if this is the case, I invite you to modify your note :) Have a nice day,
L
Rating: 1 out of 5
My order has been validated then we send a mail mindiquant lenvoiant lenvoi of my order and a few days later I am told that one of the items is out of stock and that my order was not sent! since jattends always and it's been almost 1 month I do not know if my order will be one day shipped bad site not very serious
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Response from Cosmeto Nature
Hello Lucie, It is with regret that we learn that you have not been satisfied with your experience on our site ?? Indeed, with the covid, we have difficulty being restocked with Devalife slimming capsules. We have sent you several emails to warn you and offer you different solutions. If you want us to send you the rest of your order, without the devalife, please inform us by email at: [email protected] We are sorry for this wait, this happens to us that very rarely... We look forward to your email. Hoping to catch up with us in a next order on www.cosmeto-nature.com ??????
M
Rating: 1 out of 5
Order placed on 26/02/2020, and to date still no delivery we are 5/03/2020. Very disappointed
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Response from Cosmeto Nature
Dear customer, Your order was processed on time by us, but the delivery was delayed because the relay point you have chosen is closed. Your package is being sent to another relay point near you. We have contacted the post office to speed up the delivery. Unfortunately, we are experiencing problems with the post office due to numerous confinements and other problems due to the coronavirus?? We hope that you will receive your package as soon as possible ????. Do not hesitate to contact us again if you do not have your package in a few days.
Y
Rating: 3 out of 5
I am disappointed, after my order I receive a confirmation e-mail the next day stating that the shipment is in progress and I discover that the package was delivered to an address other than mine. When I contact the after-sales service, they say that the order is not delivered because they are waiting for the product ordered. Why send an e-mail saying that the delivery is in progress when it is not true? Moreover, the site stipulated that the product was in stock.
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Response from Cosmeto Nature
Hello Yvette, We read your opinion carefully, we thank you for it. Indeed, we apologize once again for this out-of-stock condition which was not foreseen. We are here to help you, and always do our best to satisfy you and offer the best quality of service possible... See you soon on www.cosmeto-nature.com?
E
Rating: 3 out of 5
The delivery was made within the announced time, so great! A little drawback regarding the origin of the products
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Response from Cosmeto Nature
Hello Emma, Thank you for this notice. Concerning the origin of the products, we try to limit the misleading origins and we favour countries like Turkey, Spain, Italy and even France! Indeed, we have many products made in France! See you soon on www.cosmeto-nature.com ?
S
Rating: 3 out of 5
I give three stars l address on the mail summer Badly fucked I c not how the mail and arrived corrected if not satisfied with the products thank you cosmeto nature??
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Response from Cosmeto Nature
Hello Samantha, We read your opinion carefully, we thank you for it. The address on the mail may have been erased during transport... if the mail has arrived at its destination, that's the main thing! :) We sincerely apologize for that, see you soon on www.cosmeto-nature.com ??
A
Rating: 1 out of 5
0, I received the coli the bottle was badly closed so all the oil is spilled in the box and impossible to have someone to get a refund or to have another one . I paid 31 for nothing great
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Response from Cosmeto Nature
Hello Astrid, It is with attention that we read your opinion, we thank you for it. When you are faced with a concern of this kind, do not hesitate to call us directly or send an email to the after-sales service, we will be very pleased to meet your expectations. We sincerely apologize for this, see you soon at www.cosmeto-nature.com??
A
Rating: 3 out of 5
Very welcoming hostess on the phone who had promised me a small gift because the rose lotion had broken and my order was put on hold. But I did not receive a small gift with my order to compensate me for the delay.
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Response from Cosmeto Nature
Hello Agnes, thank you for taking the time to leave your opinion. We apologize for this oversight, do not hesitate for your next order to give me a call and I will add the gift promised in this one! See you soon at www.cosmeto-nature.com ?
M
Rating: 3 out of 5
I received my order today, lipstick April 602 ordered 2, paid 2 and received 1. Eyebrow pencil April ultra brown ordered 2, paid 2 and received 1. Is a lack of vigilance, attention, verification or out of stock, without even sending a word. Look for the error.
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Response from Cosmeto Nature
Hello. We're very sorry for the inconvenience. Your package of missing products was shipped today. Would you kindly change the note accordingly :) See you soon on www.cosmeto-nature.com
B
Rating: 3 out of 5
On the product side, being totally for vegan, I'm happy with my choice, but on the delivery side, a little less since error on my zip code (yet ok on my customer account). The mistake is human but the person who wrote my address on the plastic sleeve delayed the delivery. No problem, I'll order again anyway. I wanted to test these products.
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Response from Cosmeto Nature
Dear Beatrice, We are sorry for this mistake which I hope will not happen again for your next orders :) See you soon!
M
Rating: 1 out of 5
Order placed May 13 received June 6. Not notified that one of the products was out of stock, although still noted in stock on the site . I had to take the step to contact customer service finding the delay very long on 3 occasions. The person apologized for the delay and told me that I would receive a gift in compensation: a blackhead remover! Great! This is the last time I order on this site!
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Response from Cosmeto Nature
Dear customer, we are sorry for the delay in delivery. Indeed, we did warn you of this delay by email. Didn't you receive it? See you soon on www.cosmeto-nature.com?
J
Rating: 3 out of 5
Unable to create an account via facebook. It is also unpleasant to systematically create an account to be able to buy products. This is not the case for all sites.
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Response from Cosmeto Nature
Hello+ch%C3%A8re+customer%2C%0D%0AVou+can+cr%C3%A9er+an+account+directly+via+Facebook%2C+Google++%2C+Paypal%2C+Amazon%2C+what+is+more+fast.+Par+contre+il+est+obligatoire+d%27entrer+une+adresse+postale+compl%C3%A8te+pour+l%27envoi+de+la+commande.%0D%0ABonne+journ%C3%A9e+%F0%9F%8C%B8%0D%0A
P
Rating: 3 out of 5
Perfect site. One of the 2 slightly defective items.
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Response from Cosmeto Nature
Hello! Thank you for your comment. If you have received a damaged product, please do not hesitate to contact us at [email protected] by sending us pictures. We will find a solution together. See you soon on www.cosmeto-nature.com?
J
Rating: 3 out of 5
the product description is incomplete. The % of the main ingredient (snail slime for my order) is not mentioned at any time.
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Response from Cosmeto Nature
Dear Customer, Concerning the boxes, indeed, you do not have the list of ingredients of the products. You have to go directly to the product sheet in question. See you soon on www.cosmeto-nature.com?
A
Rating: 1 out of 5
The tracking of my package is missing, I received an email indicating that it had been shipped but Colissimo said it had not been delivered. Cosmeto Naturem tells me that the goods have been lost and that my product will be delivered, however I have not seen any action for 1 week. My account has been debited and I fear that I will never receive my order.
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Response from Cosmeto Nature
Hello. We're sorry for the rare situation you may have encountered. Your package was delivered safely. We hope to see you soon on our website www.cosmeto-nature.com??
A
Rating: 3 out of 5
product shortage
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Response from Cosmeto Nature
Dear Customer, We regularly reference new products, which you will find here: https://cosmeto-nature.com/nouveaux-produits If you have other ideas, please do not hesitate to let us know at this address: [email protected] See you soon on www.cosmeto-nature.com??
A
Rating: 3 out of 5
To be seen in time
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Response from Cosmeto Nature
Dear Customer, You left a note of 3/5 on the site when you wanted to put this note on the products. Could you please make the change and note only the site and the service provided? Concerning the products, you can leave your opinion later after testing the product :) See you soon on www.cosmeto-nature.com?
A
Rating: 3 out of 5
It's good but 1 no cruelty free label on most of the products so medium level nature and then the products are correct but not crazy either.
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Response from Cosmeto Nature
Dear customer, None of our products are tested on animals despite the absence of the cruelty free label. By the way, since 2013, cosmetic tests on animals have been banned in Europe! See you soon on www.cosmeto-nature.com??