Customer reviews of Cosmeto Nature

9,0 /10

Based on 1 017 published reviews

5 722 71% 4 188 18% 3 48 5% 2 13 1% 1 46 5%

Summary of reviews

The online store Cosmeto Nature receives notable praise for the quality of its products, particularly the bee venom, aloe vera cream, and snail slime cream, which many customers find effective and satisfying. The delivery service is often highlighted as fast and efficient, with several customers appreciating the prompt handling of orders and attentive communication through platforms like WhatsApp. Many express their enthusiasm for the various products available, indicating that they are regular buyers who trust the brand's offerings.

1 star review

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Mounia O.

Published on 05/03/2020 à 11h44

Order placed on 26/02/2020, and to date still no delivery we are 5/03/2020. Very disappointed

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Response from Cosmeto Nature Published on 06/03/2020

Dear customer, Your order was processed on time by us, but the delivery was delayed because the relay point you have chosen is closed. Your package is being sent to another relay point near you. We have contacted the post office to speed up the delivery. Unfortunately, we are experiencing problems with the post office due to numerous confinements and other problems due to the coronavirus?? We hope that you will receive your package as soon as possible ????. Do not hesitate to contact us again if you do not have your package in a few days.

Astrid C.

Published on 25/11/2019 à 08h37

0, I received the coli the bottle was badly closed so all the oil is spilled in the box and impossible to have someone to get a refund or to have another one . I paid 31 for nothing great

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Response from Cosmeto Nature Published on 09/01/2020

Hello Astrid, It is with attention that we read your opinion, we thank you for it. When you are faced with a concern of this kind, do not hesitate to call us directly or send an email to the after-sales service, we will be very pleased to meet your expectations. We sincerely apologize for this, see you soon at www.cosmeto-nature.com??

Maïwenn Q.

Published on 09/06/2019 à 12h47

Order placed May 13 received June 6. Not notified that one of the products was out of stock, although still noted in stock on the site . I had to take the step to contact customer service finding the delay very long on 3 occasions. The person apologized for the delay and told me that I would receive a gift in compensation: a blackhead remover! Great! This is the last time I order on this site!

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Response from Cosmeto Nature Published on 18/06/2019

Dear customer, we are sorry for the delay in delivery. Indeed, we did warn you of this delay by email. Didn't you receive it? See you soon on www.cosmeto-nature.com?

anonymous A.

Published on 12/03/2019 à 11h31

The tracking of my package is missing, I received an email indicating that it had been shipped but Colissimo said it had not been delivered. Cosmeto Naturem tells me that the goods have been lost and that my product will be delivered, however I have not seen any action for 1 week. My account has been debited and I fear that I will never receive my order.

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Response from Cosmeto Nature Published on 28/03/2019

Hello. We're sorry for the rare situation you may have encountered. Your package was delivered safely. We hope to see you soon on our website www.cosmeto-nature.com??

anonymous A.

Published on 29/01/2019 à 10h13

Package delay and leaking bottle

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Response from Cosmeto Nature Published on 31/01/2019

Dear Customer, We are sorry for this inconvenience, could you please contact our customer service to solve the problem? You can send us an email to [email protected], we would be happy to help you :) See you soon,

anonymous A.

Published on 22/01/2019 à 13h32

prices are never consistent between the initial price of a single product or if you buy in a pack. It is said "product offered", while this is totally false, you only earn a few euros. Small things.

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Response from Cosmeto Nature Published on 31/01/2019

Dear Customer, The product packs offered are the 3+1 or 5+2 packs. Indeed, they are boxes with 1 or 2 free products. The price indicated corresponds to 3 or 5 products, with, respectively, 1 or 2 free products. The other packs have a 10% discount all year round. Hoping to have been clearer.