Customer reviews of Cosmeto Nature

9 /10

Based on 1 019 published reviews

5 722 71% 4 188 18% 3 48 5% 2 14 1% 1 47 5%

Summary of reviews

Cosmeto Nature delivers fast shipping and careful delivery, with many customers praising prompt handling, on-time arrivals, and helpful, responsive service from staff who manage orders and communications effectively. Customers highlight product effectiveness in multiple lines, noting visible results, satisfaction with creams and capsules, and reliable performance that meets expectations for several items. The store earns trust through repeat purchases and recommendations, with reviews emphasizing consistent product quality, the availability of trials or favorable discounts, and the ease of reordering and receiving products that match descriptions. Overall, strengths center on reliable delivery, attentive service, and product results that keep customers returning and recommending the store.

1 star review

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Lucie B.

Published on 03/06/2020 à 12h20

My order has been validated then we send a mail mindiquant lenvoiant lenvoi of my order and a few days later I am told that one of the items is out of stock and that my order was not sent! since jattends always and it's been almost 1 month I do not know if my order will be one day shipped bad site not very serious

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Response from Cosmeto Nature Published on 15/06/2020

Hello Lucie, It is with regret that we learn that you have not been satisfied with your experience on our site ?? Indeed, with the covid, we have difficulty being restocked with Devalife slimming capsules. We have sent you several emails to warn you and offer you different solutions. If you want us to send you the rest of your order, without the devalife, please inform us by email at: [email protected] We are sorry for this wait, this happens to us that very rarely... We look forward to your email. Hoping to catch up with us in a next order on www.cosmeto-nature.com ??????

Mounia O.

Published on 05/03/2020 à 11h44

Order placed on 26/02/2020, and to date still no delivery we are 5/03/2020. Very disappointed

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Response from Cosmeto Nature Published on 06/03/2020

Dear customer, Your order was processed on time by us, but the delivery was delayed because the relay point you have chosen is closed. Your package is being sent to another relay point near you. We have contacted the post office to speed up the delivery. Unfortunately, we are experiencing problems with the post office due to numerous confinements and other problems due to the coronavirus?? We hope that you will receive your package as soon as possible ????. Do not hesitate to contact us again if you do not have your package in a few days.

Astrid C.

Published on 25/11/2019 à 08h37

0, I received the coli the bottle was badly closed so all the oil is spilled in the box and impossible to have someone to get a refund or to have another one . I paid 31 for nothing great

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Response from Cosmeto Nature Published on 09/01/2020

Hello Astrid, It is with attention that we read your opinion, we thank you for it. When you are faced with a concern of this kind, do not hesitate to call us directly or send an email to the after-sales service, we will be very pleased to meet your expectations. We sincerely apologize for this, see you soon at www.cosmeto-nature.com??

Maïwenn Q.

Published on 09/06/2019 à 12h47

Order placed May 13 received June 6. Not notified that one of the products was out of stock, although still noted in stock on the site . I had to take the step to contact customer service finding the delay very long on 3 occasions. The person apologized for the delay and told me that I would receive a gift in compensation: a blackhead remover! Great! This is the last time I order on this site!

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Response from Cosmeto Nature Published on 18/06/2019

Dear customer, we are sorry for the delay in delivery. Indeed, we did warn you of this delay by email. Didn't you receive it? See you soon on www.cosmeto-nature.com?

Anonymous A.

Published on 12/03/2019 à 11h31

The tracking of my package is missing, I received an email indicating that it had been shipped but Colissimo said it had not been delivered. Cosmeto Naturem tells me that the goods have been lost and that my product will be delivered, however I have not seen any action for 1 week. My account has been debited and I fear that I will never receive my order.

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Response from Cosmeto Nature Published on 28/03/2019

Hello. We're sorry for the rare situation you may have encountered. Your package was delivered safely. We hope to see you soon on our website www.cosmeto-nature.com??

Anonymous A.

Published on 29/01/2019 à 10h13

Package delay and leaking bottle

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Response from Cosmeto Nature Published on 31/01/2019

Dear Customer, We are sorry for this inconvenience, could you please contact our customer service to solve the problem? You can send us an email to [email protected], we would be happy to help you :) See you soon,

Anonymous A.

Published on 22/01/2019 à 13h32

prices are never consistent between the initial price of a single product or if you buy in a pack. It is said "product offered", while this is totally false, you only earn a few euros. Small things.

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Response from Cosmeto Nature Published on 31/01/2019

Dear Customer, The product packs offered are the 3+1 or 5+2 packs. Indeed, they are boxes with 1 or 2 free products. The price indicated corresponds to 3 or 5 products, with, respectively, 1 or 2 free products. The other packs have a 10% discount all year round. Hoping to have been clearer.