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A
Rating: 2 out of 5
Unable to reach you by phone for a possible order
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Customer reviews of Cosmeto Nature
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 019 published reviews
Summary of reviews
Cosmeto Nature delivers fast shipping and careful delivery, with many customers praising prompt handling, on-time arrivals, and helpful, responsive service from staff who manage orders and communications effectively. Customers highlight product effectiveness in multiple lines, noting visible results, satisfaction with creams and capsules, and reliable performance that meets expectations for several items. The store earns trust through repeat purchases and recommendations, with reviews emphasizing consistent product quality, the availability of trials or favorable discounts, and the ease of reordering and receiving products that match descriptions. Overall, strengths center on reliable delivery, attentive service, and product results that keep customers returning and recommending the store.
2 star reviews
Reset filtersM
Rating: 2 out of 5
The gels are excellent, nothing to say about that, however I regret the shipping time of the products and delivery. 17 days between the order confirmation and receipt. No communication about it. I had to send an email for explanations. I did receive a small gift, but when you have to go on a trip and you don't have your order beforehand, it's very inconvenient.
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C
Rating: 2 out of 5
Very disappointed for a first order on this site. I reported that the products were damaged (crumbling soaps and damaged packaging), I was asked to send a photo, which I did and since then nothing. I won't be recommending this site again. Not serious at all about after-sales
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L
Rating: 2 out of 5
More than 14 days to receive delivery, and having paid a supplement to receive maximum four days
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K
Rating: 2 out of 5
The parcel was supposedly dispatched when it wasn't, because there was a problem with the supplier of one of the products ordered, which no longer exists and yet is present on the site (snake venom serum). I found this out when I contacted customer service, because I still hadn't received my order. To this day, I still haven't received it (order placed on 6/02/24). Great, especially as I paid for delivery in a relay point within 3-4 days. This is the 2nd time I've had a delivery problem, last summer I had to wait over 1 month despite several reminders to customer service. I've been a customer for years, and I don't understand what's been happening lately. It's a shame, the products are very good.
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T
Rating: 2 out of 5
Nothing received yet
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Y
Rating: 2 out of 5
Hello I am a little disappointed because in the description I asked for samples of slimming tea devalife yet I am a regular customer it my nothing mie as samples I would have wanted to test. Too bad
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Response from Cosmeto Nature
Hello Yasmine,
Unfortunately we don't have a sample of Devalife slimming tea, that's why you didn't receive one.
If we receive any, we will send them to you :)
See you soon on Cosmeto Nature!
Unfortunately we don't have a sample of Devalife slimming tea, that's why you didn't receive one.
If we receive any, we will send them to you :)
See you soon on Cosmeto Nature!
C
Rating: 2 out of 5
The GUTTO cream is very pleasant and to pass, it smells very good, but it is much too early for me to give an opinion on its effectiveness. See you soon.
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C
Rating: 2 out of 5
I got the wrong cream
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Response from Cosmeto Nature
Hi, we're sorry we sent you the wrong product. Did you contact the after-sales service to fix the problem? Good day, Cosmeto Nature
L
Rating: 2 out of 5
The bottle was open
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Response from Cosmeto Nature
Hello Lintsia, we're sorry to hear you received an open bottle. Please contact our customer service department so we can get back to you. See you soon at www.cosmeto-nature.com?
S
Rating: 2 out of 5
- Several products unavailable but still visible on the site so a feeling of frustration is created ... too bad! - Difficult to choose the promotion "livraison sans signayire gratuite".
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Response from Cosmeto Nature
Hello, thank you for taking the time to leave a notice, we will take your remark into account. We do our best to have all our products in stock. At the end of your order if you have chosen home delivery without signature the shipping costs are automatically deducted from your basket. Do not hesitate to come back to us for further remarks. See you soon on www.cosmeto-nature.com?
L
Rating: 2 out of 5
my reduction of minus 20% impossible to validate it
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Response from Cosmeto Nature
Hello, send us an email to: [email protected] with your name so we can check.
M
Rating: 2 out of 5
order late because of aloe vera soaps out of stock, I was not warned of the delay, I had to call because on the site the package was supposedly shipped.
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Response from Cosmeto Nature
Dear customer, We are sorry for the delay in delivery. According to the tracking system, your package has been delivered so far! Looking forward to seeing you again at www.cosmeto-nature.com??
A
Rating: 2 out of 5
Big problem of delivery in view of the costs and time indicated ! Non respect of the place of delivery and no communication !!
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Response from Cosmeto Nature
Hi, we're sorry to hear you had a problem with the delivery. Please be aware that this is beyond our control, we did ship your package within 48 hours but La Poste could not deliver to the pick-up point chosen, so your package was delivered to another relay point and you had to receive a notification. Hoping to see you soon on www.cosmeto-nature.com :) See you soon