Customer reviews of Cosmeto Nature

Trust Attestation
9,0 /10
Overall rating: 9,0 out of 10
Based on 1 017 published reviews
5 722 71% 4 188 18% 3 48 5% 2 13 1% 1 46 5%

Summary of reviews

The online store Cosmeto Nature receives notable praise for the quality of its products, particularly the bee venom, aloe vera cream, and snail slime cream, which many customers find effective and satisfying. The delivery service is often highlighted as fast and efficient, with several customers appreciating the prompt handling of orders and attentive communication through platforms like WhatsApp. Many express their enthusiasm for the various products available, indicating that they are regular buyers who trust the brand's offerings.

3 star reviews

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D
Dorota A.
Rating: 3 out of 5
following a purchase from 08/11/2025
Delivery time too long
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Nicole B.
Rating: 3 out of 5
following a purchase from 22/10/2025
A bit long to receive the package thank you
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Isabelle A.
Rating: 3 out of 5
following a purchase from 28/09/2025
Just improved delivery time, thank you
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Barbara C.
Rating: 3 out of 5
following a purchase from 18/07/2025
The delivery time was huge this time. I had to interrupt my treatment. Too bad! But the products are still great.
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Nicolas H.
Rating: 3 out of 5
following a purchase from 30/07/2025
The delivery time is extremely long, more than 20 days, but satisfied with the product.
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Akila J.
Rating: 3 out of 5
following a purchase from 21/06/2025
I usually buy from Cosmeto Nature. Unfortunately, this time some products were out of stock and I only found out after I had ordered and paid.
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Armonia S.
Rating: 3 out of 5
following a purchase from 08/12/2024
I received my parcel two weeks after my order without anyone telling me who had the problem, which was a little disappointing.
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Isabelle G.
Rating: 3 out of 5
following a purchase from 11/10/2024
restocking times far too long
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Mireille B.
Rating: 3 out of 5
following a purchase from 01/10/2024
Long chronopost delivery times
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Nutkuya Y.
Rating: 3 out of 5
following a purchase from 28/11/2023
I made a large order and I was not satisfied with the gift, a pair of tweezers??? While it says a free shampoo for every 100€ of purchase, I got 400€ and they offer me a pair of tweezers...
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Nathalie S.
Rating: 3 out of 5
following a purchase from 17/10/2023
It's only been a few days, so it's early days for the evaluation.
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valere L.
Rating: 3 out of 5
following a purchase from 25/06/2023
i've been using this cream for 5 years now, and i'm down to the last few dozen or even hundreds of rebellious hairs, and i'm not russian (hairy) or even borderline hairless. i just received 7 tubes of 150 ml, hoping they'll be the last, but i'm not sure!!!!
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Laila A.
Rating: 3 out of 5
following a purchase from 14/10/2022
I bought 2 creams, one for day and one for night. The day cream is fluffy and leaves residue on the skin.
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Anna T.
Rating: 3 out of 5
following a purchase from 18/09/2022
Received on time. Preparation of the order was very well done, highly appreciated. Negative point, it seems to miss a small quantity of product in one of the shampoo bottles + there is dust on the caps. (not very hygienic)
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Response from Cosmeto Nature
Hello,

Thank you for leaving your review.
If you have a problem with a product you have ordered, you can contact our customer service to resolve the problem.

See you soon on Cosmeto Nature !
K
Kiria M.
Rating: 3 out of 5
following a purchase from 29/06/2022
I received the package on time but when I opened it one of my purchases was leaking (the oil)
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Response from Cosmeto Nature
Hello Kiria,

You can contact the after sales service for a solution. We are sorry for the inconvenience.

See you soon on Cosmeto Nature
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Amel B.
Rating: 3 out of 5
following a purchase from 09/05/2022
product conforms but problem at the time to withdraw the parcel, my name was written only half
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Laure R.
Rating: 3 out of 5
following a purchase from 31/03/2022
I wanted to make my order by myself, by bank transfer because I do not have a Visa card ... the delivery time was longer than the first time ... about ten days 😭 but with visa card 2,3 days and delivery is at home! But it doesn't change anything to the package well packed 😊
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Response from Cosmeto Nature
Hello Laure,

Thank you for this advice.
Indeed, when you want to pay by bank transfer, the processing time is unfortunately longer.

See you soon on Cosmeto Nature !
I
isabelle R.
Rating: 3 out of 5
Size small
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Response from Cosmeto Nature
Hello Isablle,

You can contact us by phone or email to make an exchange if your item does not fit.

See you soon on Cosmeto Nature! 😊
A
Aichatou Seini V.
Rating: 3 out of 5
following a purchase from 10/06/2021
Very friendly customer service on the phone
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Claire V.
Rating: 3 out of 5
It only took a little over a week for delivery, so that's great. I think it's great to have put tips for use under each product
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Response from Cosmeto Nature
Hello Claire,
Thank you for this review.
Feel free to give your opinion on our social networks as well.
See you soon on Cosmeto Nature 🥰
B
barbara Y.
Rating: 3 out of 5
following a purchase from 19/02/2021
topissime
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Valérie G.
Rating: 3 out of 5
following a purchase from 06/02/2021
No worries about delivery times, as for the product, it's too early to tell if it really works 🤷🏻♀️
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Mélodie P.
Rating: 3 out of 5
A vial poured into the coli.
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Response from Cosmeto Nature
Hello Melody, It is with attention that we read your opinion, we thank you for it. When you are faced with a concern of this kind, do not hesitate to call us directly or send an email to the after-sales service, we will be very pleased to meet your expectations. We sincerely apologize for this, see you soon on www.cosmeto-nature.com.
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Bendeddouche L.
Rating: 3 out of 5
long delivery time. apart from that, product arrive well packed.
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Response from Cosmeto Nature
Hello Lila, Your order has been processed on time on our part, but the delivery was delayed by La Poste which is no longer able to guarantee the delivery time due to Covid-19 and the government arrangements in place. See you soon on www.cosmeto-nature.com?
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Yvette D.
Rating: 3 out of 5
I am disappointed, after my order I receive a confirmation e-mail the next day stating that the shipment is in progress and I discover that the package was delivered to an address other than mine. When I contact the after-sales service, they say that the order is not delivered because they are waiting for the product ordered. Why send an e-mail saying that the delivery is in progress when it is not true? Moreover, the site stipulated that the product was in stock.
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Response from Cosmeto Nature
Hello Yvette, We read your opinion carefully, we thank you for it. Indeed, we apologize once again for this out-of-stock condition which was not foreseen. We are here to help you, and always do our best to satisfy you and offer the best quality of service possible... See you soon on www.cosmeto-nature.com?
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Emma D.
Rating: 3 out of 5
The delivery was made within the announced time, so great! A little drawback regarding the origin of the products
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Response from Cosmeto Nature
Hello Emma, Thank you for this notice. Concerning the origin of the products, we try to limit the misleading origins and we favour countries like Turkey, Spain, Italy and even France! Indeed, we have many products made in France! See you soon on www.cosmeto-nature.com ?
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Samantha R.
Rating: 3 out of 5
I give three stars l address on the mail summer Badly fucked I c not how the mail and arrived corrected if not satisfied with the products thank you cosmeto nature??
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Response from Cosmeto Nature
Hello Samantha, We read your opinion carefully, we thank you for it. The address on the mail may have been erased during transport... if the mail has arrived at its destination, that's the main thing! :) We sincerely apologize for that, see you soon on www.cosmeto-nature.com ??
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Agnès B.
Rating: 3 out of 5
Very welcoming hostess on the phone who had promised me a small gift because the rose lotion had broken and my order was put on hold. But I did not receive a small gift with my order to compensate me for the delay.
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Response from Cosmeto Nature
Hello Agnes, thank you for taking the time to leave your opinion. We apologize for this oversight, do not hesitate for your next order to give me a call and I will add the gift promised in this one! See you soon at www.cosmeto-nature.com ?
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Marie-Pierre F.
Rating: 3 out of 5
I received my order today, lipstick April 602 ordered 2, paid 2 and received 1. Eyebrow pencil April ultra brown ordered 2, paid 2 and received 1. Is a lack of vigilance, attention, verification or out of stock, without even sending a word. Look for the error.
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Response from Cosmeto Nature
Hello. We're very sorry for the inconvenience. Your package of missing products was shipped today. Would you kindly change the note accordingly :) See you soon on www.cosmeto-nature.com
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Béatrice L.
Rating: 3 out of 5
On the product side, being totally for vegan, I'm happy with my choice, but on the delivery side, a little less since error on my zip code (yet ok on my customer account). The mistake is human but the person who wrote my address on the plastic sleeve delayed the delivery. No problem, I'll order again anyway. I wanted to test these products.
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Response from Cosmeto Nature
Dear Beatrice, We are sorry for this mistake which I hope will not happen again for your next orders :) See you soon!
J
Julie G.
Rating: 3 out of 5
Unable to create an account via facebook. It is also unpleasant to systematically create an account to be able to buy products. This is not the case for all sites.
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Response from Cosmeto Nature
Hello+ch%C3%A8re+customer%2C%0D%0AVou+can+cr%C3%A9er+an+account+directly+via+Facebook%2C+Google++%2C+Paypal%2C+Amazon%2C+what+is+more+fast.+Par+contre+il+est+obligatoire+d%27entrer+une+adresse+postale+compl%C3%A8te+pour+l%27envoi+de+la+commande.%0D%0ABonne+journ%C3%A9e+%F0%9F%8C%B8%0D%0A
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Patrick J.
Rating: 3 out of 5
Perfect site. One of the 2 slightly defective items.
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Response from Cosmeto Nature
Hello! Thank you for your comment. If you have received a damaged product, please do not hesitate to contact us at [email protected] by sending us pictures. We will find a solution together. See you soon on www.cosmeto-nature.com?
J
Jean P.
Rating: 3 out of 5
the product description is incomplete. The % of the main ingredient (snail slime for my order) is not mentioned at any time.
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Response from Cosmeto Nature
Dear Customer, Concerning the boxes, indeed, you do not have the list of ingredients of the products. You have to go directly to the product sheet in question. See you soon on www.cosmeto-nature.com?
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anonymous A.
Rating: 3 out of 5
product shortage
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Response from Cosmeto Nature
Dear Customer, We regularly reference new products, which you will find here: https://cosmeto-nature.com/nouveaux-produits If you have other ideas, please do not hesitate to let us know at this address: [email protected] See you soon on www.cosmeto-nature.com??
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anonymous A.
Rating: 3 out of 5
To be seen in time
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Response from Cosmeto Nature
Dear Customer, You left a note of 3/5 on the site when you wanted to put this note on the products. Could you please make the change and note only the site and the service provided? Concerning the products, you can leave your opinion later after testing the product :) See you soon on www.cosmeto-nature.com?
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anonymous A.
Rating: 3 out of 5
It's good but 1 no cruelty free label on most of the products so medium level nature and then the products are correct but not crazy either.
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Response from Cosmeto Nature
Dear customer, None of our products are tested on animals despite the absence of the cruelty free label. By the way, since 2013, cosmetic tests on animals have been banned in Europe! See you soon on www.cosmeto-nature.com??
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anonymous A.
Rating: 3 out of 5
I don't talk about it, because the postage and taxes are too expensive.
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Response from Cosmeto Nature
Dear customer, Our prices are expressed all taxes included. We have no other taxes. The shipping costs are from 4.99, which is very correct and they are free from 60 of purchase in colissimo home See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 3 out of 5
Excellent site, but few warnings about the composition of certain products. Ant egg cream is very bad for your health. And I only discovered it by chance a year after using it almost every day. There are still very good natural options such as toothbrushing, ghassoul shampoos...etc.
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Response from Cosmeto Nature
Dear Customer, Be reassured, our Gutto products and especially the ant egg cream, are tested in European laboratories and comply with European standards. If the product had a danger, it would not comply and we could not resell it :) See you soon on www.cosmeto-nature.com ?
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anonymous A.
Rating: 3 out of 5
Manque de clarté
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Response from Cosmeto Nature
Dear Customer, A redesign of our site is planned, our site will soon be updated, it will be clearer :) See you soon
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anonymous A.
Rating: 3 out of 5
moderately attractive prices
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