Customer reviews of CSJ emballages

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 8 958 published reviews
5 7 284 81% 4 1 151 13% 3 296 3% 2 98 1% 1 129 1%

Summary of reviews

CSJ emballages consistently delivers fast and reliable service, with many customers noting quick delivery times, on-time shipments, and items arriving well packaged. The products are described as matching descriptions, meeting expectations, and being of good quality, with several mentions of top-notch packaging and accurate orders. Customer service and overall experience are highlighted by smooth processes, effortless ordering, and willingness to recommend the store, including prompt resolutions and helpful interactions. A recurring strength is competitive pricing combined with fast delivery and dependable reliability across orders.

Reviews 1, 2 and 3 stars

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D
Daniel B.
Rating: 3 out of 5
following a purchase from 24/07/2023
I have already sent you an e-mail describing my observations. I look forward to hearing from you. Yours sincerely Daniel BAUMANN.
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Élodie D.
Rating: 3 out of 5
following a purchase from 20/07/2023
I put 1 star for customer service, because I can't put 0!!! Non-existent customer service. No response to my emails, no refund for my previous order which was received by CSJ, despite my emails: This is called theft!!! Otherwise, compliant products, fast delivery.
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Bernard D.
Rating: 3 out of 5
following a purchase from 30/06/2023
Exorbitant transport costs, making the order uneconomical.
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Alain M.
Rating: 3 out of 5
following a purchase from 22/06/2023
Delivery instructions are not taken into account.
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Andre P.
Rating: 3 out of 5
following a purchase from 20/06/2023
See comments below.
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Gilles C.
Rating: 3 out of 5
following a purchase from 12/06/2023
Disappointed with the delivery, no more possibility on the site to drop off at a shop as the price for colissimo is higher and you have to be present.
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Yaye T.
Rating: 2 out of 5
following a purchase from 02/06/2023
The delivery man didn't go upstairs.
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Margaux L.
Rating: 1 out of 5
following a purchase from 30/05/2023
I still haven't received my order, but I have been deducted from my bank account. It's unacceptable, there's a problem with the relay point I don't have an address for collecting the parcel, and it turns out that it's not the one I chose when I bought on your site. I'd like this to be sorted out as soon as possible, or else get my money back.
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Denis T.
Rating: 2 out of 5
following a purchase from 26/05/2023
Transport delivery paid for 72 h accepts the 3 working days I had my order Friday, June 2 .
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Response from CSJ emballages
Hello You ordered on Friday 26 afternoon, Monday 29 being Whit Monday, there was no transport. Your order therefore left on Tuesday May 30 for delivery on Friday 2 by Colissimo. The delivery time is correct because it is stipulated 72 h working day. Sincerely
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Victoire D.
Rating: 2 out of 5
following a purchase from 23/05/2023
Late delivery, I had to call several times to find out the status of my order.
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Emmanuel C.
Rating: 3 out of 5
following a purchase from 02/05/2023
The delivery man doesn't know how to drive, but he's succeeded in bringing disaster into the company.
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Mohamed A.
Rating: 3 out of 5
following a purchase from 11/04/2023
Order of 11/04 received 4 days late.more than a week instead of 3 days.good product. Too bad.
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Garret P.
Rating: 2 out of 5
following a purchase from 06/04/2023
Hello, following the delivery I sent you an email, about fifty unusable tourtières, I had attached photos the package not protected enough, some, I can understand, there no, I'm disappointed, I ask in return for a commercial gesture, either tourtières, or financial, waiting Cordially M.Garret Pizza Peps.
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Vincent D.
Rating: 2 out of 5
following a purchase from 04/03/2023
Good product, but don't be in a hurry for delivery.
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Isabelle R.
Rating: 3 out of 5
following a purchase from 16/02/2023
I put one star for the delivery because the driver did not take into account the relay I had selected.
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Sabri G.
Rating: 3 out of 5
following a purchase from 01/02/2023
I'm happy with the product but I didn't really appreciate the call from your carrier before it arrived. I'm at work and I'm wondering why there's no one there when I haven't even tried to knock on my door. Here are the carrier's words. "Gentlemen, don't waste our time if you're not at home when the delivery arrives" and the worst thing is that I call home and he's there, of course.and try to call him back to explain why he won't pick up.
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Valérie M.
Rating: 3 out of 5
following a purchase from 13/01/2023
The plastic trays for macaroons arrived damaged whereas the shipping carton was not! Customer service responded quickly, but offered 5% on a future order, which I'm not happy with, given that the trays are almost all damaged! Ditto for previous order with some damaged cartons!
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Rene P.
Rating: 3 out of 5
following a purchase from 29/12/2022
Not the same quality of articles as before.
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Dominique B.
Rating: 3 out of 5
following a purchase from 20/12/2022
Wrong link sent to track package. Tracking not available all weekend. Sms from carrier sent on 26/12 to remind me that my parcel had arrived at destination on 23/12. But no sms on 23/12 to let me know. Carrier not serious.
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Christine F.
Rating: 3 out of 5
following a purchase from 12/12/2022
Colissimo service not at its best.
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Amar T.
Rating: 1 out of 5
following a purchase from 12/12/2022
A catastrophe! No respect for the customer with an important delivery time of 72h which translated into 12 days out of time! No explanation and we had to file a complaint!
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Tarek M.
Rating: 2 out of 5
following a purchase from 07/12/2022
Correct products but delivery too expensive.
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Nadia Z.
Rating: 2 out of 5
following a purchase from 05/12/2022
Received 2 days after due date.
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Jonathan A.
Rating: 3 out of 5
following a purchase from 30/11/2022
Trays too soft . Not great for this first order .
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Nicolas M.
Rating: 3 out of 5
following a purchase from 29/11/2022
Hello, the product is perfect and compliant, thank you. On the other hand, delivery by DPD to a relay point was catastrophic (the deliveryman didn't come and changed the delivery information, customer service did everything it could to avoid having to deal with the problem). After 1 week of setbacks (without my ordered equipment) I had to go to the DPD center to pick up my package, in the middle of the work day. I have absolutely nothing against you, but for your partner DPD it's a 0. Me
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Corine A.
Rating: 3 out of 5
following a purchase from 14/11/2022
Too narrow, no bottom:.
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B
Bernard B.
Rating: 2 out of 5
following a purchase from 12/11/2022
I only gave myself one star for delivery and customer service because I waited for the deliveryman on the day of delivery and he never called me. He did, however, send me to the post office to pick up the parcel.
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Sophie J.
Rating: 3 out of 5
following a purchase from 11/11/2022
Stale cardboard at reception.
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Asim K.
Rating: 2 out of 5
following a purchase from 11/11/2022
Goods ok. Delivery relatively correct. However, customer service leaves a lot to be desired, as there was no response to my e-mails or calls.
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Valerie T.
Rating: 1 out of 5
following a purchase from 12/11/2022
I can't evaluate my item because I couldn't pick it up at the Pick up relay! For two days I tried but the machine didn't recognize my ID and MP! I'm very unhappy about this.
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Francoise E.
Rating: 3 out of 5
following a purchase from 29/10/2022
Good quality items! On the other hand, the delivery was late and I had to go 3 times before getting the parcel even though it was marked delivered.
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Billel B.
Rating: 1 out of 5
following a purchase from 20/10/2022
I haven't received anything, so good.
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Bechir J.
Rating: 2 out of 5
following a purchase from 13/10/2022
Cardboard box too thin and not rijid.
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Philippe D.
Rating: 3 out of 5
following a purchase from 06/09/2022
Ras.
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Georges T.
Rating: 1 out of 5
following a purchase from 21/09/2022
Damaged.
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David A.
Rating: 3 out of 5
following a purchase from 19/09/2022
See below.
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Maryvonne K.
Rating: 3 out of 5
following a purchase from 02/09/2022
Delivery made to a different location than planned. Longer delivery time too.
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Candy L.
Rating: 2 out of 5
following a purchase from 02/08/2022
The box was completely open on the day of delivery!!??
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Christian B.
Rating: 3 out of 5
following a purchase from 24/06/2022
I received my parcel a week after it was dispatched.
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Delphine L.
Rating: 2 out of 5
following a purchase from 23/07/2022
The order and delivery went well but I sent a message to the site and I still have no answer because I am missing 4 boxes on the delivery. In fact, out of the 3 packs of 25, 2 packs only contain 22 boxes.
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