Customer reviews of CSJ emballages

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 8 809 published reviews
5 7 160 81% 4 1 143 13% 3 292 3% 2 97 1% 1 117 1%

Summary of reviews

The online store "CSJ Emballages" is recognized for its exceptional product quality and reliability, with numerous customers noting that items received are consistently as described and meet their expectations. Fast delivery is a recurring theme, with many highlighting the speed of shipment, often receiving orders within a couple of days, which enhances the overall shopping experience. Customers appreciate the professional service provided by the team, mentioning effective communication and responsiveness to inquiries, contributing to a seamless purchasing process.

Reviews 1, 2 and 3 stars

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C
Cedric A.
Rating: 3 out of 5
following a purchase from 11/03/2021
Delivery announced in 48h max, ordered on Thursday received the following Wednesday .
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Pinto D.
Rating: 2 out of 5
following a purchase from 07/02/2021
Disappointed because for the 2nd order we made a big c/de to save money on shipping costs which are high, we had announced a delivery between 9het16h and the deliveryman came at 8:30! As a result, we had to go and collect the m/se from the warehouse, about 60Km round trip. In short, after several calls, we managed to get a tiny 3% reduction on the next c/de... Disappointed. We were expecting a more significant commercial gesture, such as free c/de delivery.
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Response from CSJ emballages
Hello, after checking, you are talking about the November order and not the February order. The carrier could deliver the next day, because it was not in your delivery slot (i.e. delivery in 72 hours in total), so you preferred to drive 60 kilometers to pick up your merchandise,
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Luc B.
Rating: 3 out of 5
following a purchase from 06/03/2021
Misleading photo, customer service does not respond to email.
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Nadia B.
Rating: 3 out of 5
following a purchase from 28/02/2021
Hello order collected quickly thank you, however shipping costs are exorbitant, you add a tax to the customer on products already taxed. very satisfied with the products, however I do not think reorder in view of the shipping costs. .
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Marc-Antoine L.
Rating: 3 out of 5
following a purchase from 01/02/2021
Perfect except for the problem with the delivery company.
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Alain L.
Rating: 1 out of 5
following a purchase from 23/02/2021
5.
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Jacky F.
Rating: 3 out of 5
following a purchase from 24/02/2021
Nothing to say satisfied for the uti I'll see later.
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Pascale C.
Rating: 3 out of 5
following a purchase from 13/02/2021
Colissimo problem not delivered to the address. I had to pick it up at the post office.
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Camille M.
Rating: 2 out of 5
following a purchase from 10/02/2021
Products arrived broken, boxes damaged. I sent a complaint with photos, no response!
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Tony C.
Rating: 3 out of 5
following a purchase from 09/02/2021
I find the price of delivery a little too expensive! It's a pity because the product is still correct, so it raises the unit price of the container. Sincerely le table bretonne Niort.
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GIOVANNI A.
Rating: 2 out of 5
following a purchase from 08/02/2021
The items are great but the delivery is still too expensive.
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Éric L.
Rating: 3 out of 5
following a purchase from 04/02/2021
For once, given the quality of previous deliveries: the packaging was stained by a liquid (obviously diesel) which penetrated the cardboard and contaminated 4 packs of hand towels. I can't say when the incident occurred (during transport or on delivery to the relay point). I remember receiving an order for which the box had been covered with a plastic film making it relatively impermeable.
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Christophe F.
Rating: 3 out of 5
following a purchase from 05/02/2021
I had to stop my order on the way and resumed it 5 minutes later. Once I'd finalized my order, I saw a voucher I'd had because my order was on hold. Too bad I couldn't use it. Otherwise correct merchandise.
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Christelle G.
Rating: 3 out of 5
following a purchase from 28/01/2021
Very nice service very fast delivery nothing to say and very good deliverer and product very count of products.
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DIANE E.
Rating: 2 out of 5
following a purchase from 20/01/2021
Order dated January 20. Package prepared and dispatched only January 27. That's 7 days after my order. I had to write a complaint for my parcel to be prepared and dispatched. I have had no explanation other than a follow-up that mentions the January 27 processing date. I find it unacceptable, given that we have orders to fill, to process a customer's order 7 days after a complaint, without any explanation or apology.
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Sahman H.
Rating: 3 out of 5
following a purchase from 16/01/2021
Hello When I placed my order, you asked for an extra charge for 11Euro shipping and Colissimo was supposed to deliver the parcel. I accepted the charge so that they could deliver to my home and not to a "point relais". I don't understand your approach. Thank you Sahman HUSIC.
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Michel T.
Rating: 3 out of 5
following a purchase from 09/01/2021
Stretch film product not quite as described in the online catalog (brand, film cutting system). It would be advisable to specify that the catalog photos are not contractual.
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Hermann Y.
Rating: 3 out of 5
following a purchase from 05/01/2021
Despite the long delivery times, everything else is perfect.
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Carine B.
Rating: 1 out of 5
following a purchase from 05/01/2021
I still haven't received my delivery.
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Response from CSJ emballages
Hello, Your parcel has arrived in Belgium and will be delivered tomorrow. Have a nice day,
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Corinne S.
Rating: 3 out of 5
following a purchase from 05/01/2021
For the price, delivery takes a long time from all the Dachser warehouses to MTM.
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Philippe M.
Rating: 3 out of 5
following a purchase from 05/01/2021
I was expecting better quality Everything else is respected a high price for delivery in relation to the product .
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Aurelien V.
Rating: 1 out of 5
following a purchase from 15/12/2020
No after-sales service. Call at least 7/8 times, no one answers... not even the possibility of leaving a message. Send an email ... same nobody answers. Delivery times not respected as indicated on the site delivery in 48/72 h: delivery 10 days later ... Poor quality alus trays ... To flee not at all professional ... Very disappointed with our order and the behaviour of this company...
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Response from CSJ emballages
Hello, We apologize for not having answered your calls, know that the company was closed for these holidays, after an email was sent for a break on a product and delivery pallets are longer (5 days as indicated on the site) If the products do not suit you you can return them to us Good day Sincerely,
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Frédéric F.
Rating: 3 out of 5
following a purchase from 26/12/2020
Everything loose in the box.
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Said H.
Rating: 3 out of 5
following a purchase from 28/12/2020
Well received but a little too small I think it's me I got the size wrong I should have looked carefully too bad me too no very fast service fast delivery nothing to say.
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Katia G.
Rating: 3 out of 5
following a purchase from 18/12/2020
No lids!
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Sandrine B.
Rating: 3 out of 5
following a purchase from 25/11/2020
Fast and efficient delivery. Very good quality product, ideal for packaging small confectionery items. On the other hand, I didn't have the opportunity to contact customer service by phone or e-mail, radio silence concerning an error on my part concerning the choice of my too-small packaging and wishing to have it returned with a refund. I did place another order, but I'm waiting for the other items to be returned. Hopefully this will bear fruit... .
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Nicole.
Rating: 3 out of 5
following a purchase from 09/12/2020
Too bad delivery takes a week instead of 48/72 hours.
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Jacques B.
Rating: 3 out of 5
following a purchase from 02/12/2020
Too bad there's no information between the time of payment and delivery! .
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Sarah M.
Rating: 3 out of 5
following a purchase from 01/12/2020
Wrap well.
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Emmanuel D.
Rating: 3 out of 5
following a purchase from 06/12/2020
Disappointed by the delivery I paid 15 euros to have a delivery e 24 hours and received 4 days later.
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Khadija B.
Rating: 3 out of 5
following a purchase from 05/12/2020
Disappointed with only one item, a small bucket you can't do anything with, the delivery was a bit long, it's not serious to pack the whole thing in a cardboard box, not even a bit of polystyrene or bubble wrap to protect all the items.
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Ines I.
Rating: 2 out of 5
following a purchase from 01/12/2020
Order not collected on time and incompetent after-sales service. No one ever answers the phone and when we are told we will be called back, we are not.
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Caroline C.
Rating: 3 out of 5
following a purchase from 26/11/2020
Very stressed by the delivery time normally 48h, I ordered on 26/11 and it arrived on 8/12.
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Jeannine T.
Rating: 3 out of 5
following a purchase from 01/12/2020
Fast delivery nothing to say, merchandise sucks customer service nothing to say.
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Julia L.
Rating: 3 out of 5
following a purchase from 26/11/2020
Merchandise ok.
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Jean P.
Rating: 3 out of 5
following a purchase from 28/11/2020
I thought I was receiving snail cups of about 1.5 cl of course it was me who made the mistake do you think it is possible to make an exchange if you manufacture this article.
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Hugo W.
Rating: 3 out of 5
following a purchase from 24/11/2020
Replying to the e-mail we send you would give you a better grade.
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Daniel B.
Rating: 3 out of 5
following a purchase from 22/11/2020
The goods arrived on time but the condition of the forks was not.
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Marina X.
Rating: 2 out of 5
following a purchase from 09/11/2020
Delivered in good time. But cardboard all damaged and inside filled with empty cardboard gives the impression of being their yellow trash because yes it was wedged but not protected better have bubble wrap at least it protects.
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Oceane G.
Rating: 2 out of 5
following a purchase from 10/11/2020
Hello, I have received all the boxes, but the 25 cm boxes are glued and cannot be opened.
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