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D
Rating: 4 out of 5
no problems
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Customer reviews of CSJ emballages
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 8 809 published reviews
Summary of reviews
The online store "CSJ Emballages" is recognized for its exceptional product quality and reliability, with numerous customers noting that items received are consistently as described and meet their expectations. Fast delivery is a recurring theme, with many highlighting the speed of shipment, often receiving orders within a couple of days, which enhances the overall shopping experience. Customers appreciate the professional service provided by the team, mentioning effective communication and responsiveness to inquiries, contributing to a seamless purchasing process.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Perfect
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E
Rating: 1 out of 5
I did not receive a package
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D
Rating: 4 out of 5
good product and fast delivery shipping a bit expensive
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H
Rating: 4 out of 5
Dishes conforming to the description Five first molds a little damaged during transport
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J
Rating: 4 out of 5
Too bad the shipping is too expensive (€15.86 for an order of €120.26).
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S
Rating: 4 out of 5
Solid boxes Shipping costs a bit expensive
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G
Rating: 4 out of 5
I do not criticize the quality of the product, but on the other hand, regarding the transport, there would be criticisms to make about Chronopost, which at first delivered the package to another Pickup, and I never received an email that the package had been redirected to the correct Pickup
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E
Rating: 1 out of 5
I always order my vacuum bags on your site. But now I am disappointed, thinner bags and not of good quality. I placed my order with the references that were on the old bags and 2 packs that I won't be able to use because they are smooth while last time they were ribbed. Not sure I will order again.
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Response from CSJ emballages
Hello,
Thank you for your message, and we are sorry to hear about your disappointment.
After checking, it seems that the ordered references correspond to smooth vacuum bags, and not to embossed (grooved) bags. This would explain both the difference in texture and the impression of lower quality, as well as the fact that some packages are not compatible with your usual use.
It is therefore likely that there was a mix-up during the selection of products at the time of the order.
We remain at your disposal to help you identify the correct references for embossed bags that meet your needs, and to find a solution for your situation together.
Do not hesitate to get back to us.
Best regards,
Customer service
Thank you for your message, and we are sorry to hear about your disappointment.
After checking, it seems that the ordered references correspond to smooth vacuum bags, and not to embossed (grooved) bags. This would explain both the difference in texture and the impression of lower quality, as well as the fact that some packages are not compatible with your usual use.
It is therefore likely that there was a mix-up during the selection of products at the time of the order.
We remain at your disposal to help you identify the correct references for embossed bags that meet your needs, and to find a solution for your situation together.
Do not hesitate to get back to us.
Best regards,
Customer service
M
Rating: 4 out of 5
Perfect except that the delivery fees are a bit high
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L
Rating: 4 out of 5
Did not test the products but fast and careful delivery
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J
Rating: 1 out of 5
Sent to another person and another address 3 days to find it back
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H
Rating: 1 out of 5
I am not happy with the product, it does not match the description, it is not a thick cardboard
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A
Rating: 4 out of 5
Contents of the package
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P
Rating: 4 out of 5
Perfect for delivery. For the bags to be seen after use.
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J
Rating: 4 out of 5
really perfect, product exactly as shown, fast delivery, I recommend this company
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F
Rating: 4 out of 5
Very fast shipping I haven't used the product yet but it seems perfectly compliant
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F
Rating: 4 out of 5
fast, efficient
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G
Rating: 4 out of 5
It's very interesting for a first experience
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J
Rating: 4 out of 5
Perfect, attractive price and fast shipping
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A
Rating: 2 out of 5
Too small and I don't know how to return it
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L
Rating: 4 out of 5
Rather pleased overall, if I had to point out a negative it would be the shipping costs a bit high in my opinion.
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A
Rating: 4 out of 5
bags very good. packaging: just under a transparent cellophane film with address label: torn (that is to say unsoldered) from top to bottom on the side.
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C
Rating: 4 out of 5
Ras
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F
Rating: 4 out of 5
Products meet my expectations, very fast delivery, I recommend this company
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M
Rating: 4 out of 5
Good
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O
Rating: 4 out of 5
Everything was ok.
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G
Rating: 4 out of 5
Ease of ordering and good deadlines
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B
Rating: 4 out of 5
very well,
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A
Rating: 4 out of 5
Used to ordering my pastry boxes, big disappointment upon delivery with boxes opened at the front. Very disappointed and it will take me a while.... too bad not to follow the products! For the rest, perfect, as usual.
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P
Rating: 4 out of 5
I did not order the right size.
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D
Rating: 4 out of 5
Hello a serious house very fast no problem for me very good
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C
Rating: 4 out of 5
Hello, I regret to note that the packaging of some of my orders has been changed.
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F
Rating: 1 out of 5
Big quality issues with all the vacuum-sealed bags received. I bought different sizes, as soon as the outer packaging was removed, the bags rolled up like cigars! I've never seen this before, it's much more cumbersome to use, the bags tend to fold over, creating a thickness that leads to sealing defects. The final result is less neat, the bag remains concave. I contacted customer service twice who is unresponsive!
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Response from CSJ emballages
Hello François,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that our bags did not meet your expectations and that you encountered difficulties with our after-sales service. Your feedback is valuable and important to us, as it helps us improve.
Please contact us directly at [contact email address] so that we can resolve this issue together.
Best regards,
The CSJ packaging team
Thank you for taking the time to share your experience. We are sincerely sorry to learn that our bags did not meet your expectations and that you encountered difficulties with our after-sales service. Your feedback is valuable and important to us, as it helps us improve.
Please contact us directly at [contact email address] so that we can resolve this issue together.
Best regards,
The CSJ packaging team
M
Rating: 4 out of 5
Perfect
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P
Rating: 4 out of 5
VERY GOOD
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C
Rating: 4 out of 5
very good
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V
Rating: 4 out of 5
They are good, but maybe a little thin
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V
Rating: 4 out of 5
Very good
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L
Rating: 4 out of 5
Fast delivery, but the packaging was not very good, the package was completely open upon arrival.
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