Customer reviews of CSJ emballages

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 8 809 published reviews
5 7 160 81% 4 1 143 13% 3 292 3% 2 97 1% 1 117 1%

Summary of reviews

The online store "CSJ Emballages" is recognized for its exceptional product quality and reliability, with numerous customers noting that items received are consistently as described and meet their expectations. Fast delivery is a recurring theme, with many highlighting the speed of shipment, often receiving orders within a couple of days, which enhances the overall shopping experience. Customers appreciate the professional service provided by the team, mentioning effective communication and responsiveness to inquiries, contributing to a seamless purchasing process.

Reviews 1 and 2 stars

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Steve F.
Rating: 1 out of 5
following a purchase from 27/12/2024
I still haven't received my order for more than 2 weeks...
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Christophe N.
Rating: 1 out of 5
following a purchase from 14/12/2024
Ordered on 16/12 (for Christmas), received on 02/01 ... too bad and some products damaged. Disappointed
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Vincent S.
Rating: 2 out of 5
following a purchase from 09/12/2024
I had asked you to reimburse me for the duplicate order, but I haven't received a reply from you.
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Virginie S.
Rating: 2 out of 5
following a purchase from 07/12/2024
I'm happy with my purchase but the delivery sucked. The delay was super long.
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Marcel C.
Rating: 1 out of 5
following a purchase from 06/12/2024
1 package was defective and unsealed on 3 sides
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Chantal G.
Rating: 2 out of 5
following a purchase from 04/12/2024
Lack of rigidity in the cardboard packaging, which has become a little damaged, and the package inside too. Not great for a gift!
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MARTINEZ Garrido F.
Rating: 1 out of 5
following a purchase from 02/12/2024
I have not received the product
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Comte N.
Rating: 2 out of 5
following a purchase from 23/10/2024
Hello, I received my parcel but no invoice although I had stipulated it at the time of the order; I rewrote in the form of contact so that one returns to me the invoice because it is for an association and I do not need it for my accountancy. Everything had been communicated both times, the association's address and name. I've had no reply. Thank you very much. Mrs Comte
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Response from CSJ emballages
Hello

All invoices are available on our website in the "My account" tab.

Sincerely
M
Magnin D.
Rating: 1 out of 5
following a purchase from 30/10/2024
Very fragile glass, many already broken in packaging
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Felicia T.
Rating: 2 out of 5
following a purchase from 27/10/2024
They are too thin and break very quickly, they can't get too much in because they burst!
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Sabine D.
Rating: 2 out of 5
following a purchase from 17/10/2024
if i were reimbursed for the missing item (almond powder) i'd be satisfied. the sum isn't large but that's the principle: don't offer out-of-stock items and reimburse them quickly if that's the case. Sabine de Seze
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Response from CSJ emballages
Hello,

We're sorry about the breakage of this product, the refund was made on 12/10/2024.
Yours faithfully
S
Steve T.
Rating: 2 out of 5
following a purchase from 23/04/2024
I put 5 stars for my order because I know the products but for the rest I put 1 stars because I still did not receive my parcel you make errors of address I am caterer I had to go in urgency to subway to seek boxes which is 1 hour from home I sent an e-mail without answer more parcel dispatched by dpd Without number of parcel here is why I put 1 stars.
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Abdelmadjid L.
Rating: 1 out of 5
following a purchase from 20/04/2024
No response from customer service to my message.
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Yann C.
Rating: 1 out of 5
following a purchase from 10/04/2024
This is not the product I had bought and I think the site is m as l done.
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Odile R.
Rating: 2 out of 5
following a purchase from 21/03/2024
I am not at all satisfied with the delivery. I was offered to change the day and time, which I did, but as I wasn't there I put my neighbor, and on the day the parcel wasn't delivered, I called customer service to change the day and we agreed 2 days later. The problem was that they wouldn't give me my address, and the next day the parcel was dropped off at the post office in my neighbor's name, and she had to pick it up. Well done!
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Stéphane V.
Rating: 2 out of 5
following a purchase from 13/03/2024
Part of my order arrived damaged. Contacted customer service who blamed the carrier even though the packaging was intact. The goods left the csj depot damaged. No commercial gesture.
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Mohamed M.
Rating: 2 out of 5
following a purchase from 09/02/2024
My first order in October went very well. The second order 7 days to prepare my order and shipping, after 10 days to receive delivery (delivery: a little justified) and some products damaged during delivery. Generally speaking, I'm quite satisfied.
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Arnaud N.
Rating: 1 out of 5
following a purchase from 16/12/2023
I haven't received anything, I'm still waiting.
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Gilles G.
Rating: 2 out of 5
following a purchase from 29/10/2023
I am not at all satisfied with the delivery, I had asked to be delivered in a point quick relais but either more place or coli too big one put it to me in the post office by asking me to come to seek it, not of luck one did not find it and one said to me that it had to be in another point post, again pâs de bol, a lady took but coordinates and at the end of 2 day, bingo it was in the 1st place what is used to pay a delivery NOT CONTENT s
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Naima B.
Rating: 2 out of 5
following a purchase from 14/10/2023
Defective parcel, a series of broken verrines. Complicated teop complaint procedure. Organization for a wedding, no time to acknowledge receipt... Disappointed.
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Nathalie D.
Rating: 1 out of 5
following a purchase from 05/10/2023
I haven't received the delivery and I need it on Tuesday for my retirement party...am I in a panic or has it been delivered?
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GILLES C.
Rating: 2 out of 5
following a purchase from 26/09/2023
Hello , The payment by bank transfer service is a disaster, it took more than a week to receive my order and even then I called customer service.
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Kathleen M.
Rating: 1 out of 5
following a purchase from 29/08/2023
Order still not received I wish to be refunded.
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Response from CSJ emballages
Hello, Could you please get back to us so that we can sort this out over the phone?
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Marlon H.
Rating: 2 out of 5
following a purchase from 26/08/2023
Very unpleasant and lying deliveryman who says he has come to deliver but doesn't know how to stop, especially for professional items!
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Fabrice M.
Rating: 2 out of 5
following a purchase from 25/07/2023
Hello, normally delivery takes 4 to 5 days and the last delivery I waited 10 to 15 days before receiving it, it would be nice to be warned beforehand to be able to return it because I found myself without anything for 1 week.
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Response from CSJ emballages
I'm sorry for the inconvenience. But when you placed your order on July 25 at 19:03, it was indicated on the website "Our company will be closed from 26/07/2023 to 06/08/2023 inclusive. All orders placed on Tuesday 25/07 after 6:00 am will be dispatched on Monday 07/08/2023 Cordially,".
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Stephanie P.
Rating: 2 out of 5
following a purchase from 31/07/2023
Expensive and unjustified delivery times. No need to be in a hurry.
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Response from CSJ emballages
I'm sorry for the inconvenience. But when you placed your order on July 31, it was indicated on the website "Our company will be closed from 26/07/2023 to 06/08/2023 inclusive. All orders placed on Tuesday 25/07 after 6:00 a.m. will be dispatched on Monday 07/08/2023 Cordially,".
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Yaye T.
Rating: 2 out of 5
following a purchase from 02/06/2023
The delivery man didn't go upstairs.
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Margaux L.
Rating: 1 out of 5
following a purchase from 30/05/2023
I still haven't received my order, but I have been deducted from my bank account. It's unacceptable, there's a problem with the relay point I don't have an address for collecting the parcel, and it turns out that it's not the one I chose when I bought on your site. I'd like this to be sorted out as soon as possible, or else get my money back.
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Denis T.
Rating: 2 out of 5
following a purchase from 26/05/2023
Transport delivery paid for 72 h accepts the 3 working days I had my order Friday, June 2 .
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Response from CSJ emballages
Hello You ordered on Friday 26 afternoon, Monday 29 being Whit Monday, there was no transport. Your order therefore left on Tuesday May 30 for delivery on Friday 2 by Colissimo. The delivery time is correct because it is stipulated 72 h working day. Sincerely
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Victoire D.
Rating: 2 out of 5
following a purchase from 23/05/2023
Late delivery, I had to call several times to find out the status of my order.
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Garret P.
Rating: 2 out of 5
following a purchase from 06/04/2023
Hello, following the delivery I sent you an email, about fifty unusable tourtières, I had attached photos the package not protected enough, some, I can understand, there no, I'm disappointed, I ask in return for a commercial gesture, either tourtières, or financial, waiting Cordially M.Garret Pizza Peps.
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Vincent D.
Rating: 2 out of 5
following a purchase from 04/03/2023
Good product, but don't be in a hurry for delivery.
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Amar T.
Rating: 1 out of 5
following a purchase from 12/12/2022
A catastrophe! No respect for the customer with an important delivery time of 72h which translated into 12 days out of time! No explanation and we had to file a complaint!
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TAREK M.
Rating: 2 out of 5
following a purchase from 07/12/2022
Correct products but delivery too expensive.
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Nadia Z.
Rating: 2 out of 5
following a purchase from 05/12/2022
Received 2 days after due date.
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BERNARD B.
Rating: 2 out of 5
following a purchase from 12/11/2022
I only gave myself one star for delivery and customer service because I waited for the deliveryman on the day of delivery and he never called me. He did, however, send me to the post office to pick up the parcel.
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Asim K.
Rating: 2 out of 5
following a purchase from 11/11/2022
Goods ok. Delivery relatively correct. However, customer service leaves a lot to be desired, as there was no response to my e-mails or calls.
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VALERIE T.
Rating: 1 out of 5
following a purchase from 12/11/2022
I can't evaluate my item because I couldn't pick it up at the Pick up relay! For two days I tried but the machine didn't recognize my ID and MP! I'm very unhappy about this.
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Billel B.
Rating: 1 out of 5
following a purchase from 20/10/2022
I haven't received anything, so good.
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Bechir J.
Rating: 2 out of 5
following a purchase from 13/10/2022
Cardboard box too thin and not rijid.
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