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B
Rating: 2 out of 5
Poor quality hand test.
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Customer reviews of CSJ emballages
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 8 809 published reviews
Summary of reviews
The online store "CSJ Emballages" is recognized for its exceptional product quality and reliability, with numerous customers noting that items received are consistently as described and meet their expectations. Fast delivery is a recurring theme, with many highlighting the speed of shipment, often receiving orders within a couple of days, which enhances the overall shopping experience. Customers appreciate the professional service provided by the team, mentioning effective communication and responsiveness to inquiries, contributing to a seamless purchasing process.
Reviews 1 and 2 stars
Reset filtersN
Rating: 2 out of 5
Delivery time of 8 days, a bit long I had several batches of bags with a manufacturing defect, which was reported to the manager but nothing happens. no refund or commercial gesture.
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Response from CSJ emballages
Hello, You were delivered in 48 hours the problem is that you pay by transfer therefore there is a delay between the payment and the departure of your order For your problem bags you need photo as agreed phone nothing we have received so far Good day Cordially,
P
Rating: 2 out of 5
Disappointed because for the 2nd order we made a big c/de to save money on shipping costs which are high, we had announced a delivery between 9het16h and the deliveryman came at 8:30! As a result, we had to go and collect the m/se from the warehouse, about 60Km round trip. In short, after several calls, we managed to get a tiny 3% reduction on the next c/de... Disappointed. We were expecting a more significant commercial gesture, such as free c/de delivery.
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Response from CSJ emballages
Hello, after checking, you are talking about the November order and not the February order. The carrier could deliver the next day, because it was not in your delivery slot (i.e. delivery in 72 hours in total), so you preferred to drive 60 kilometers to pick up your merchandise,
A
Rating: 1 out of 5
5.
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C
Rating: 2 out of 5
Products arrived broken, boxes damaged. I sent a complaint with photos, no response!
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G
Rating: 2 out of 5
The items are great but the delivery is still too expensive.
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D
Rating: 2 out of 5
Order dated January 20. Package prepared and dispatched only January 27. That's 7 days after my order. I had to write a complaint for my parcel to be prepared and dispatched. I have had no explanation other than a follow-up that mentions the January 27 processing date. I find it unacceptable, given that we have orders to fill, to process a customer's order 7 days after a complaint, without any explanation or apology.
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C
Rating: 1 out of 5
I still haven't received my delivery.
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Response from CSJ emballages
Hello, Your parcel has arrived in Belgium and will be delivered tomorrow. Have a nice day,
A
Rating: 1 out of 5
No after-sales service. Call at least 7/8 times, no one answers... not even the possibility of leaving a message. Send an email ... same nobody answers. Delivery times not respected as indicated on the site delivery in 48/72 h: delivery 10 days later ... Poor quality alus trays ... To flee not at all professional ... Very disappointed with our order and the behaviour of this company...
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Response from CSJ emballages
Hello, We apologize for not having answered your calls, know that the company was closed for these holidays, after an email was sent for a break on a product and delivery pallets are longer (5 days as indicated on the site) If the products do not suit you you can return them to us Good day Sincerely,
I
Rating: 2 out of 5
Order not collected on time and incompetent after-sales service. No one ever answers the phone and when we are told we will be called back, we are not.
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M
Rating: 2 out of 5
Delivered in good time. But cardboard all damaged and inside filled with empty cardboard gives the impression of being their yellow trash because yes it was wedged but not protected better have bubble wrap at least it protects.
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O
Rating: 2 out of 5
Hello, I have received all the boxes, but the 25 cm boxes are glued and cannot be opened.
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E
Rating: 2 out of 5
Boxes nothing to say but I am disappointed for the capacity, I saw a little larger. On the other hand customer service I sent an email for the return and I have nothing.
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S
Rating: 1 out of 5
Parcel delivered to a different relay point from the one I had selected, more than 40km from my home. Impossible to get there. Customer service does not answer the phone. Contacted the organization in charge of delivery to find a solution despite the current economic situation. Still waiting for my parcel.
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P
Rating: 2 out of 5
The initial delivery by point Relais was much faster than by colissimo, with much more information on delivery tracking. The parcel received was quite hectic.
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H
Rating: 1 out of 5
Package not received to date. Deliveries postponed "exceptionally" by the Post Office, dropped off at a relay point. Clearly return of goods because our weekly closure was well specified.
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S
Rating: 1 out of 5
Still waiting for delivery !!!
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J
Rating: 1 out of 5
Still nothing received?? .
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C
Rating: 1 out of 5
I still haven't received my order!
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C
Rating: 2 out of 5
Delivery sucked.
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J
Rating: 1 out of 5
Still not received.
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M
Rating: 2 out of 5
Very good product, but the delivery time is unacceptable. Ordered on 20/06, it's now the 28th and I still haven't received anything.
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M
Rating: 2 out of 5
I still haven't received my parcel. it took the wrong route with the post office!!!! I paid 9 euros to be sure to receive it quickly conclusion it still has not arrived. It's not your fault but I'm going to complain to the post office.
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S
Rating: 1 out of 5
I still haven't received my order placed on June 1st. This is terrible. However, the payment was cashed the same day.
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J
Rating: 1 out of 5
When I receive !!! .
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0
Rating: 1 out of 5
Order of May 22 still not received!
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D
Rating: 1 out of 5
Hello, following my order of May 11, I still have not received anything, thank you.
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I
Rating: 2 out of 5
Hello my parcel was given to me in person because it was opened I am disappointed!
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D
Rating: 1 out of 5
Today is May 31st. My order, dated May 22, has still not arrived. My account has been debited. I had to buy the same thing elsewhere.
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G
Rating: 1 out of 5
I still haven't received my order! Postage is more expensive than usual and delivery is really slow!
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M
Rating: 2 out of 5
The delivery man was supposed to ring the intercom for me to come down and get the parcel, but he didn't. He stuck the box in my letterbox, which was too small! He jammed the box into my letterbox, which was too small! I had to get the building manager to come and get the parcel, which had got stuck.
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L
Rating: 2 out of 5
2.67.
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M
Rating: 1 out of 5
Very disappointed because the zipper puller was broken.
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S
Rating: 1 out of 5
Still haven't received my order.
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R
Rating: 1 out of 5
Awaiting delivery.
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M
Rating: 2 out of 5
The product does not live up to its price.the aluminium is rolled up on one side which means that it tears every time you use it.the thickness is far too thin which makes the product fragile.only the wide width is correct. I have sent an email to customer service and to date no response. Michel V.
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M
Rating: 1 out of 5
Order received and I am really dissatisfied 😡😡 Several loose boxes instead of receiving a pallet as expected. Wrong reference received. Missing reference. Complaint mail sent the same day, still unanswered to this day, not very nice especially in the current crisis situation.
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Response from CSJ emballages
Hello, Thank you for taking the time to write to us. We will contact the carrier and send you the missing merchandise,
É
Rating: 1 out of 5
Not received.
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L
Rating: 2 out of 5
Hello, I would like to be able to rate you correctly but the goods have not been received since the order was placed on 26/3, today is 2/4.
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A
Rating: 1 out of 5
Hello. I don't see how I can appreciate the quality of the service when I don't receive my order. The Colissimo company claims to have delivered to me when in fact I have received absolutely nothing. Just when I thought I'd have a better delivery with the "signature request" option, I realize that it doesn't prevent theft.
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