Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1, 2, 3, 4 and 5 stars

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Monsieur S.
Rating: 4 out of 5
I ordered a jacket for my husband's birthday, the order arrived on time, very beautiful leather.
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Claire O.
Rating: 5 out of 5
I ordered on a Sunday with a payment by check. On Monday I sent my check and on the site they announce between 7 and 10 working days after receipt of payment. I received my package on Friday, it's really great! The product I bought corresponds perfectly to the photos and the description!
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sandra T.
Rating: 4 out of 5
Fast processing and delivery, with very careful shipping, the only downside for the choice of the perfecto style jacket, take one size up because it is a bit tight.
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Jallal B.
Rating: 5 out of 5
Careful shipping
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Patrice
Rating: 5 out of 5
Serious quality, fast service are on the agenda. THANK YOU
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DO
Rating: 2 out of 5
Paid return. Customer service unreachable.. No conflict, but it's unbearable to spend time on the phone to get a response.
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Response from Cuirs Guignard
Hello, Our customer service is at your disposal to make an exchange and a refund. In conclusion of our last phone conversation, we proposed to take care of the return because you noticed a defect on the received item. Since then, we have not heard from you. You can contact us by email or phone at 05 49 81 46 94 from 9:30 am to 12 pm and 2 pm to 7 pm from Monday to Saturday. Best regards, Les Cuirs Guignard
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Letheux A.
Rating: 5 out of 5
Speed of service, great kindness on the phone. The purchased product was a bit tight in size, I had to return it for an exchange. Everything went very well within the best timeframes. The product is exactly as I expected.
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CB
Rating: 5 out of 5
Magnificent! Very good size advice by phone. Remarkable customer service with the possibility of free alterations
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M. D.
Rating: 5 out of 5
I highly recommend this site, nothing to say about the delivery time. (ordered the jacket on Friday, delivered on Monday) the packaging is very correct, very good quality of the product, very good advice also for the size. 100% satisfied.
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angélique
Rating: 5 out of 5
Perfect cut, exactly like the photo
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Jacqueline J.
Rating: 5 out of 5
Quality items with payment facilities, no delivery problems, an item that I ultimately did not like was returned and refunded immediately. Too good, I recommend!!!
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BEATRICE H.
Rating: 5 out of 5
Order processed very quickly. Item conforms to the description - well packaged - Serious and professional site. I will reorder from Les Cuirs Guignard.
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bruno
Rating: 5 out of 5
superb reception on the phone to choose the right size. Product conforms to the photo. Very fast delivery. Site to recommend.
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Rider
Rating: 5 out of 5
Product faithful to my expectations.... Order placed on a Friday, received the following Wednesday
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Marie-Christine B.
Rating: 5 out of 5
Product conforms - Impeccable quality - Fast delivery - French company to recommend.
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patrick M.
Rating: 5 out of 5
Total satisfaction. Thoughtful advice, product quality, express delivery in the best conditions. No need to look elsewhere, Cuirs Guignard is a reference.
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virginie H.
Rating: 5 out of 5
I was looking for a black leather perfecto for quite some time - I stumbled upon the Cuirs Guignard site by chance - I sent them my measurements because I hesitated about the size - they advised me T. 52 - I ordered it on Monday - the payment in 3 installments made me stop worrying!!! - I received it on THURSDAY! If that’s not fast!!!! I tried it on and it FITS ME PERFECTLY!!!! I assure you it’s really not easy when you’re not a size 38!!!! So YES I recommend this establishment for their professionalism... I will order another one but in a different style!!! A big thank you to you ++++++++++
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LORTON C.
Rating: 5 out of 5
Easy to use site, fast delivery, very good, nothing to complain about!
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Jeff
Rating: 5 out of 5
Excellent leather and therefore product... you always hesitate to buy this kind of item online --> here: impeccable... very beautiful product well delivered... Thank you...
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Sébastien E.
Rating: 5 out of 5
Perfection, simply. Fast, personalized, careful packaging. To recommend of course. Spanish product of very high quality, cheaper than in Spain.
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NATHALIE
Rating: 5 out of 5
You can order with complete confidence. These are truly beautiful pieces. The quality is fabulous.
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Celine
Rating: 4 out of 5
I just received the 3/4 leather coat I ordered, I am completely satisfied with both the quality of the leather and its cut, delivery on the scheduled date, very serious company, well received during our phone conversation as well as for placing the order.
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Vanessa T.
Rating: 5 out of 5
Very good quality products, fast delivery and very pleasant customer service.
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MARC
Rating: 5 out of 5
PRODUCT TOTALLY CONFORMING TO MY EXPECTATIONS AND FAST DELIVERY.
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stephane
Rating: 5 out of 5
The product is better than in the photos, of very nice quality, and as for the delivery, it is really very professional! I highly recommend!
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boris M.
Rating: 2 out of 5
No or very little information on the tracking of the purchased item even after 10 days of purchase "delivery between 15 days and a month" that's it, point bar as far as the payment facility is very good, it's one of the reasons that allowed me to take the plunge with the correct range choice, maybe an additional remark regarding the possibility of half sizes on the most sold sizes but that remains to be seen at the boot release.....
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Response from Cuirs Guignard
Mr. Mazalto, we have taken your comment into account and are truly sorry for not having given you more information during the 8 days of waiting. As indicated on our site and in the order confirmation emails, our store was closed from July 17 to August 9 inclusive. Our service processed your order immediately upon our return, which was 9 days after your order while we indicate a 15-day delay. We hope that the received boots meet your expectations. See you soon, Cuirs Guignard
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Bruno
Rating: 5 out of 5
Quality product - No bad surprises ;-)
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JACQUELINE B.
Rating: 5 out of 5
I exchanged several times with the staff of the structure to obtain a size that was no longer on the site and I got the desired item from a store. Thank you again
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Joseph S.
Rating: 5 out of 5
I was very pleasantly surprised by the quality and friendliness of the service. Thanks to the advice, the size is perfect. The material is of good quality, very pleasant. Nice finish. The discount granted for export to Switzerland almost covered the customs fees and taxes. Company to recommend
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dominique G.
Rating: 5 out of 5
I was very well received on the phone regarding the delivery delay which was well respected. I love the purchased item, thank you
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véronique
Rating: 5 out of 5
Jacket as described, good quality leather, nice finishes and fast delivery. In short, no problem!
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MME P.
Rating: 5 out of 5
Very good, fast and precise.
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isabelle F.
Rating: 5 out of 5
The items correspond exactly to the request, and are even prettier than in the photo. Thank you
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Sylviane
Rating: 4 out of 5
I reside on the island of La Reunion, a French overseas department. My delivery was fast. Order placed on June 20, arrived on the 23rd in the department. It was only the customs clearance that delayed my delivery (in customs since June 24 and delivered on June 30). Regarding the quality of my leather coat: it is very beautiful leather, supple, comfortable, with perfect seams. The ordered size is impeccable on the body. The sleeves are a bit long but I will have them altered by a professional I found in La Reunion. I want to thank Mr. Frédéric who, during my call, was able to advise me very effectively by giving him my measurements. Thank you for his patience and warm welcome. He is a true professional. I did not feel like I was 10,000 km away. The Guignard house is a serious company. And the big advantage is that it delivers to overseas departments. This was my first order, and it will not be the last. I am already considering the next one.
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Christian R.
Rating: 5 out of 5
My unfortunate choice of a pair of shoes was returned and refunded upon receipt of the return package. Bravo! A serious commercial house to highly recommend.
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Serge L.
Rating: 5 out of 5
Three-quarter leather ordered on Friday afternoon and delivered on Tuesday. What more can I say? Very good quality leather, I recommend the product and the Guignard house
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Delphine B.
Rating: 5 out of 5
Not much to add. I gave the size of another jacket I already had so they could advise me on the size of the one I wanted to order. It worked on the first try. A big thank you
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Valerie S.
Rating: 5 out of 5
When I ordered on the site, the size was no longer available. I called the indicated number and the person immediately checked their stock and put the desired size back on the site. I had some difficulties on the site for the delivery address and once again, the owner of the site noted the delivery address I wanted and called me back to confirm my order and the shipping date. I received my order on the precise date and everything was perfect. I thank 'Cuirs Guignard' for their quality of service and their kindness. I will highly recommend this site to my loved ones
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André C.
Rating: 4 out of 5
Good quality leather, good reception and free alterations of the jacket. TO RECOMMEND
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richard B.
Rating: 5 out of 5
A bit of a delay at the start but then a top responsiveness. Quality, value for money among the best and a French site, not Chinese!!! Second purchase at Guignard and the next will also be with them.
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