Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.
Order not received because the supplier is closed until August 28, so 3 to 4 weeks of waiting. Order placed on August 15, so a total of 1.5 months of waiting, I think.
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Response from Cuirs Guignard
Hello, indeed during the month of August, the delays can be a bit longer than expected, but don't worry, we do our best. Your package was sent today; we indicated a delay of 15 days / 3 weeks, and we even took less time! Wishing you a good reception, best regards.
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Stephane J.
Rating: 3 out of 5
After a small issue with my order, the responsiveness from the Cuir Guignard site was immediate. Thank you for this professionalism.
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Response from Cuirs Guignard
We are sorry for this inconvenience and your disappointment. Please know that we do our best for our customers. We have sent you an email to your personal address to offer you compensation. Best regards.
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Marianne
Rating: 2 out of 5
I placed an order 9 days ago for a women's jacket, the amount of 191€ has been debited and since then no news.
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Response from Cuirs Guignard
Hello, We are really sorry, we take your comment into account. Please note that for credit card payments, you are indeed debited on the day of purchase regardless of the shipping delay of the merchandise. You ordered an item shipped within 10 working days, it was sent on time. You were informed of the shipment by email with the colissimo link for delivery tracking. But you received the link to give your opinion on our site before receiving your package, so we understand.... Best regards, ETS GUIGNARD
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Daniel
Rating: 2 out of 5
Good afternoon, I wanted to thank you for all the work done, the product arrived in perfect condition and in good shape, but we were very disappointed with the jacket I ordered for my wife, as the inner lining is not the same (it is very thin) as well as the exterior (it is very thin, looks fake and does not have the thickness to protect at all) it is like tissue paper, that is why we are unhappy, it does not have the same thickness and authentic look as the women's jacket compared to the men's one.
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Response from Cuirs Guignard
Good morning, we have taken into account your dissatisfaction with the women's jacket, after which it is lambskin and therefore more flexible and thin. We have items closer to the men's model like the
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Jeanine
Rating: 4 out of 5
Very satisfied with the quality and service
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Cliente
Rating: 4 out of 5
Magnificent boots, but unfortunately impossible to wear. Quick refund.
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Madame B.
Rating: 4 out of 5
Happy with my purchase, compliant with my expectations, I can't wait to wear it.
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Thierry P.
Rating: 4 out of 5
Very nice quilted lamb leather jacket in blue. Magnificent jacket and very good quality leather. Small defect (scratch on one sleeve) but good product at less than 45%, it's really worth the cost.
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D B.
Rating: 4 out of 5
Correct delivery time, excellent responsiveness after I sent an email with a question, product that seems to be of good quality (leather bag). Site completely recommendable.
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Ahmed M.
Rating: 4 out of 5
Very good telephone rapport impeccable delivery and super product
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Max N.
Rating: 2 out of 5
Lack of follow-up on the current order! I had to call to know the availability, the delay, and the approximate delivery date set at (15 days) payment was taken well before even delivery!? Upon receipt of the package, the color of the boots did not match the photo on the site!? Quite disappointed.
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Response from Cuirs Guignard
Hello, We acknowledge your message, we would like to clarify that you ordered Mayura boots, it is clearly indicated that you should expect a delay of 15 days / 3 weeks. You placed the order on Thursday 19/05 and the package was shipped on Tuesday 31/05, so well within the time frame. We sent you an email when the order was placed with the payment receipt, you paid by credit card so yes, the payment is made on the same day! Regarding the boots, we are truly sorry if they do not bring you complete satisfaction, in that case, if they are indeed new and unworn, do not hesitate to return them for an exchange or a refund. The boots are indeed blue azul in a polished, aged leather, they are even more beautiful in reality than in the photo, it is true that they are darker navy than jeans! Best regards, ETS GUIGNARD
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Pascale
Rating: 4 out of 5
Good quality items, the leather is supple and pleasant, fits well.
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Patrick R.
Rating: 4 out of 5
It is certainly not easy to order a leather jacket online, but that said, I had the option to exchange if I encountered a problem. I bought a lambskin down jacket, it is superb, no defects, at least not visible, and the size is very accurate. Moreover, the delivery was made within 3 days, which reflects the seriousness of this store and I thank them for it.
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Client F.
Rating: 4 out of 5
Good quality quick service a wide choice
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Pigeon
Rating: 1 out of 5
Very disappointed with my purchase, the standard sizes must be Korean, be careful the return is at your expense, choose at least two sizes up to avoid enriching the post office. I recommend buying in-store after trying on. I wear XL in jackets and t-shirts in all brands, to be my size I might have needed 3XL. I stop the costs, already for sale on Vinted
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Response from Cuirs Guignard
Hello, we are really sorry that the product does not fit in size despite your exchange. We are always available by phone or email to advise you on the choice of size using measurements. You requested a size XXL in exchange for the XL, this jacket fits snugly to the body but quite correctly we have been working with it for a while and are used to it in-store. If however, it does not suit you, do not hesitate to contact us for an exchange or a refund, we are really sorry. Best regards ETS GUIGNARD
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Pierre
Rating: 4 out of 5
I really like what I ordered, good quality. However, my package arrived in a
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Response from Cuirs Guignard
completely deformed by the journey, maybe you should put something inside the bag to prevent this from happening.
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Client
Rating: 3 out of 5
Thank you for your response, I understand it very well. I just find that there is a discrepancy between the photo preview and the product received. I hardly see the aspect of 'really marked aged' in your photo. These boots remain very beautiful, we will see with time. See you soon.
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Response from Cuirs Guignard
Hello, We acknowledge your message and are very surprised. We do not sell second-hand boots, already worn and even less refurbished as you imply. All the boots are new! As seen on the site, the appearance of the boot is really marked aged, you have a mix of cowhide and python. We have been selling these boots for several collections and have never had issues or such remarks. ETS GUIGNARD
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Bovolin C.
Rating: 4 out of 5
Fast delivery. Quality product but smaller than expected, especially for the very tight opening of the bag.
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Sameh
Rating: 4 out of 5
Having ordered a jacket for the first time, I am very satisfied with the quality of it as well as the speed of delivery. The only downside: I find it a shame to have to pay for shipping costs (about twenty euros) for a jacket that already costs 300 euros. These shipping costs should, in my opinion, be waived for orders over a certain amount like all other online sales sites.
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Catherine J.
Rating: 4 out of 5
I recommend this site and am satisfied with my purchases. Too bad the delivery times are a bit long.
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Luigi C.
Rating: 4 out of 5
Satisfied with the purchase! The jacket corresponds to the description and photo, very fast shipping.
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Alban
Rating: 4 out of 5
A good range of choices, but despite providing measurements and choosing a size that normally fits, the jacket received was too small.
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M. T.
Rating: 4 out of 5
Hello, I am happy with the product, good size, I hope it will age well, thank you again
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Morchipont B.
Rating: 2 out of 5
I followed the instructions and measurements to order a leather jacket and in the end, the XXL is too big. Of course, my measurements were just beyond the XL.
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not suit you, you have the option to return it for an exchange or a refund. It is not always easy to find the right size, that is why we are also available by email or phone, with your information, measurements, habits, how you wear, etc. we try to guide you as best as possible in choosing the size. Best regards ETS GUIGNARD
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Geraldine
Rating: 4 out of 5
For a first order, I am satisfied with your telephone reception, the handling of my order, and the product received. However, I lacked information on the delivery time.
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Jordan
Rating: 4 out of 5
Quality products, delivered on time. Nothing to say.
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Lydia
Rating: 2 out of 5
Nice jacket but too small and yet I ordered my size, too bad I can't wear it
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Response from Cuirs Guignard
Hello, We have taken your feedback into account. The leather does not run large and depending on the cuts, they can vary. A phone support is available at the Mauléon store in case of hesitation or if you want one or more pieces of information to guide you in choosing a size, a model or others. Unfortunately, this jacket was a promotion and there was only this one left available. Best regards.
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Nad
Rating: 4 out of 5
I am satisfied with the product
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Kamel T.
Rating: 4 out of 5
Good experience fast delivery and good product best regards
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Cendrine L.
Rating: 4 out of 5
Delighted with my first experience Delivery in 48h. Product better than in the photo. Very good size. Stores and site to recommend.
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Pascal G.
Rating: 3 out of 5
Impeccable service and responsiveness. It is regrettable that the sizes indicated for the boots are absolutely unrealistic 44 instead of 42!!! But the quality of the products makes you forget the issues of product exchanges...
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Rennais
Rating: 4 out of 5
Good responsiveness and quality products.
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Olive
Rating: 4 out of 5
The boots are perfect size, finish, nothing to say, now let's see over time and the delivery was perfect.
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Prettysoa
Rating: 4 out of 5
Fast delivery, promise kept. Package well protected. Quality order.
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Lorégnard J.
Rating: 4 out of 5
Ease of ordering and returns (although at the customer's expense) satisfactory. Quick refund.
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Cendrine L.
Rating: 4 out of 5
Hello. First order placed on 09.02 for a women's 3/4 leather coat, received on the 11th. This is unprecedented. Magnificent article, perfect size, for a price defying all competition. I highly recommend these stores and site.
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Arnaud L.
Rating: 4 out of 5
I am satisfied with the handling of my order, with the fast shipping. Only disappointed with the product which I find does not really correspond to the proposed photos in terms of color. I returned it at my expense for a refund and everything went well at that level.
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Customer
Rating: 4 out of 5
The bag is absolutely beautiful, great quality, colour, etc. However, shipping was not handled best - the courier left no note for me, that the parcel had arrived. I had to find my order myself, which required a number of emails and phone calls to clear things out. I strongly recommend changing the shipping company in Poland, because you use probably the worst one (not my first bad experience with them).
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Client
Rating: 4 out of 5
Magnificent product corresponds to my desire. However, the return period of 14 days is a bit short because I ordered for Valentine's Day so I won't be on time by February 14 if the gift does not meet my friend's needs but I am reassured seeing the product. But if one day I have a doubt about an item, knowing that the return period is short, I might hesitate... in any case, beautiful, sober, classy item, perfect!
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Franck
Rating: 4 out of 5
Very happy with my order, just the color on the site not very true to reality. Order received quickly at the relay point, jacket of good quality, it fits just a bit large compared to my usual jackets.
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