Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1, 2, 3 and 4 stars

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C
Client
Rating: 4 out of 5
Very fast shipping, good quality packaging. Shoes too. Everything is great
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Jérôme
Rating: 4 out of 5
Very nice product received within the timeframe agreed upon.
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Leyla
Rating: 4 out of 5
Beautiful jacket a bit too tight despite the L.
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Client
Rating: 2 out of 5
Hello, the ordered boots are of very nice quality but the size does not correspond to what I ordered. A size 39 (as indicated on the box) but the boots fit size 40. I wore them for a day before realizing it. What solution would you have? Thank you in advance. Best regards. Isabelle Demulder
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Rivière
Rating: 4 out of 5
The jacket is very good. The sleeves are a bit long: I should have them shortened.
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C
Client
Rating: 1 out of 5
Good evening, I already sent you an email to cancel my order... I find it abnormal that a modern online sales site announces, I quote: "3 to 4 weeks of delivery, UNLESS in stock" and at the same time charges you 12€ for shipping (corresponding to the cost of a Chronopost and not a colissimo), and moreover immediately cashes the price of the ordered item. Either it is in stock, which should be the most logical and therefore deliverable in 48/72 hours and everyone is happy; or it is not. But in that case honesty would require that we be clearly informed before recording the order and not afterwards. This avoids wasting time!!! Now if you have gullible customers who accept to finance you for 3 or 4 weeks while waiting for you to bring the item from your supplier drop by drop, good for you. But I will not be one of those. Everyone knows that stocks cost a company dearly, but you cannot then profit on all fronts... To each their own. Best regards, CG
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Response from Cuirs Guignard
Hello, We indeed received an email from you to cancel your order because you did not understand our operation, which is displayed and highlighted on our site before the customer confirms their order. You ordered on our site on Saturday evening 3/04 at 11 PM and know that your boots ref 211 in size 42 were available for shipping as early as Saturday morning 10/04, knowing that Monday was a holiday, so still relatively quick! We have a lot of references in stock but also work this way with our supplier to have a maximum choice in sizes, colors while keeping a very quick delay! Best regards, ETS GUIGNARD
C
Client
Rating: 4 out of 5
Perfect, the delivery times and quality are on point, good commercial quality, nothing to complain about, thank you.
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Madame V.
Rating: 4 out of 5
Hello, to be honest, I really liked your way of treating your customer, you are polite towards your clientele and that is what is needed for a merchant, I congratulate you and the quality of the leather pleased me a lot, many things to you.
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Client
Rating: 4 out of 5
High-quality products and serious service. Delivery was tracked and fast. I am very satisfied.
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Client
Rating: 4 out of 5
Good service
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Nico
Rating: 4 out of 5
Huge selection, reasonable prices, perfect shipping. Just, on the boots, the heel is glued, not the rest. If I want it to last, I have to go to the cobbler. Too bad.
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martine
Rating: 3 out of 5
Received on time, very nice cowboy boots but unfortunately impossible to put on! Shaft too narrow after a cordial phone conversation, an exchange for another model was agreed. Attentive and customer service representative.
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Ollivier P.
Rating: 4 out of 5
Very good product. One problem is that the main zipper pops open. I won't return the jacket because I rarely have the chance to close it. That's why I only give four stars. Otherwise, the jacket is very beautiful, and I would have given five stars without this annoying defect.
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Response from Cuirs Guignard
Hello, We acknowledge your message and are truly sorry for this little inconvenience and you should not stay like this, we will send you a return label via email and proceed with the zipper replacement, thank you. ETS GUIGNARD
C
Client
Rating: 4 out of 5
Order as described and delivered quickly. No complaints.
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herrenvolk14 H.
Rating: 4 out of 5
So first time I ordered a coat for my wife on this site, 490 euros including shipping and surprisingly surprised by the quality of it. There are a few stains if we can call it that near the pockets and a button but nothing disturbing and especially for real leather which as we know is 'imperfect'. Don't hesitate to treat yourself even for the size, it's custom-made for my wife.
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Client
Rating: 4 out of 5
I made a mistake on my size, so I am simply exchanging it because the product is impeccable.
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LIBBRECHT J.
Rating: 2 out of 5
Hello, the back is not in one piece, the color and appearance do not exactly match, the touch of the skin is greasy. Best regards, Jean.
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Response from Cuirs Guignard
Hello, We acknowledge your feedback on the received jacket, you note that the back is not in one piece, indeed in leather it is really very rare and it was visible in the product presentation photos. It is a vintage look pig leather jacket, we are sorry that the product does not suit you, in this case, do not hesitate to return the product for a refund. Best regards, ETS GUIGNARD
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Med
Rating: 1 out of 5
Well-made site, fast parcel shipping by Colissimo with 12€ delivery fees. So far no problem except that the parcel never arrived at my home. The post office says it is in the process of redelivery, I received a notice in my mailbox but the parcel is nowhere to be found. I made a complaint to the Post Office but nothing is happening. Given the price of the order, I am quickly waiting for a response. What to do?
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Response from Cuirs Guignard
Hello, We acknowledge your message and are truly sorry. We have just opened a claim with the post office, not being aware, we could not move things along. We will get back to you as soon as possible with details about the delivery of your package. Have a nice day ETS GUIGNARD
V
vince
Rating: 4 out of 5
Small issue with the size of the jacket so big disappointment, but customer service is attentive, nothing to complain about unfortunately no larger size available so immediate refund very good nice company
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GILBERT
Rating: 4 out of 5
Size error on a model purchased on the site. Return to the store and full refund within 48 hours. Perfectly professional. Trusted establishment
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C
Client
Rating: 4 out of 5
Very beautiful bag but after a week I lost a small barrette with its screw that held the loop of a handle!!! Luckily it fell to the bottom of the bag otherwise ....?????
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Client
Rating: 4 out of 5
Beautiful ankle boots, with a more pointed toe and a beveled heel it would be even better. Satisfied overall. JPC
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MARLIER C.
Rating: 3 out of 5
Too bad the delivery is so long otherwise a lot of leather choices
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F-X J.
Rating: 4 out of 5
Very practical website, the leathers are very beautiful, very short shipping times. Only downside: the packaging (jacket in a plastic bag inside a box) does not protect enough from bumps or punctures during transport.
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Tan T.
Rating: 4 out of 5
Ordered a leather jacket on the last day of the sale (03/02) at a competitive price, the jacket arrived at home on 03/06, in a large box with a good-sized hanger, nothing to say everything is as ordered, the next leather will probably be from Guignard!
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Michel
Rating: 4 out of 5
Good quality item. Corresponds perfectly to the announcement.
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Hervé S.
Rating: 3 out of 5
Jacket darker than the photo on the site. Good quality price ratio. Good quality leather. Down comes out of the lining. To see with time.
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Mme B.
Rating: 4 out of 5
Nice item, this good quality skirt suits me perfectly. Fast shipping is a plus. I recommend this company.
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Client
Rating: 4 out of 5
Fast delivery, good quality
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Client D.
Rating: 4 out of 5
Impeccable. Close to the body.
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Cecile
Rating: 4 out of 5
Aviator jacket Very beautiful and good quality (leather and shape) conforms to the photos and description Fast delivery Thank you
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Mme B.
Rating: 4 out of 5
Beautiful leather pants, corresponds to the photos. Reactive and commercial team. Well done. I recommend.
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Client
Rating: 4 out of 5
Hello, very good product I recommend this store
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Client
Rating: 2 out of 5
Upon opening the package strange no labels on the jacket and when looking closer some marks on the leather of the sleeves has it already been worn? The return being at my expense and the superficial marks we will stay like this but bad experience.
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Response from Cuirs Guignard
Hello sir, we have received your feedback. The model ordered is from the brand Daytona as stated on our site. After, it is a vintage leather so it is possible that it is marked by skin imperfections (hence the proof of the authenticity of the leather and not synthetic). We can send you a return slip to be refunded if you notice an imperfection or dissatisfaction on your part. We remain of course attentive to our customers in case of issues or others at the following phone number 05.49.81.46.94 (Mauléon store or by email ([email protected]). Wishing you a good reception. Best regards.
B
blanchard
Rating: 4 out of 5
Fast shipping, product conforms to the description, too bad the shipping costs are not included, like many other sites, otherwise satisfied!
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C
Client
Rating: 3 out of 5
Down jacket at 330 euros received in 7 days but a bit tight with 1 sweater.. so returned and return costs at the customer's expense. That's 9.3 euros.. too bad at this price that the costs are not covered..
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Cayuela
Rating: 4 out of 5
NO COMPLAINT JUST A SHAME THAT MY SIZE WAS NO LONGER AVAILABLE. IMPECCABLE RETURN SERVICE. I THINK I WILL ORDER AGAIN
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Fournier M.
Rating: 4 out of 5
Satisfied with the quality of the leather, only one complaint, it really runs small
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C
Client
Rating: 4 out of 5
Quality leathers and fast shipping. I recommend
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C
Client
Rating: 4 out of 5
I ordered a fitted brown jacket, simple cut, what I was looking for. Quality of the leather, matching what I expected, the size too. However, the color of the leather is darker than in the photo... I am very satisfied overall. The shipping is fast and done carefully: the leather is in a bag, then in a box, the hanger is offered and handed over against signature. ???? I recommend.
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