Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
the post tells me that my package has been delivered, they would have left it in front of my door but no package
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Response from Cuirs Guignard
Hello, We acknowledge your feedback and this issue as we have not been informed. It is indeed indicated that the package was delivered to your address on Friday, November 20. We will also make a claim on our side to open an investigation, we usually do not have this issue as packages must be handed over in person against a signature or otherwise deposited at the post office. Best regards, ETS GUIGNARD
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Lorant
Rating: 4 out of 5
Ease of ordering, ease of payment, order received perfectly on time. In short. Perfect
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Client
Rating: 4 out of 5
very nice quality of clothing, delivery faster than expected, I recommend this brand
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Client
Rating: 4 out of 5
No issues. Item not conforming to my expectations, returned, and refunded within the week. However, a downside on the return shipping costs which are our responsibility: 13.75 euros for the colissimo
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Clientdumont
Rating: 4 out of 5
Very high responsiveness for delivery, very nice product, too bad it had several defects, white stains inside, sleeve unstitched
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GIORGIO V.
Rating: 4 out of 5
Good cut, and excellent workmanship. I suggest adopting a zipper that works in both directions, and to increase the automatic buttons. Thank you!
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henri-francis D.
Rating: 4 out of 5
Very nice jacket
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Clientvimond
Rating: 4 out of 5
This is my second purchase with you very happy with the product corresponding to my expectations see you soon best regards
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Client
Rating: 4 out of 5
Package received quickly, corresponding bag except for the color, ordered in brown, received in black!
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Client
Rating: 3 out of 5
Very happy with my purchases like 4 years ago but very disappointed with the delivery time: Order on November 4 and delivered on the 17th.
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Olivier
Rating: 4 out of 5
Good reception of the jacket to give to my wife. Good quality leather jacket. Thank you Guignard.
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Client
Rating: 4 out of 5
I had a handbag sent to my mother. I am happy that she finds it very beautiful, however I regret that she received the invoice in the package.... it was a gift. I had taken care to indicate my own address as the billing address.
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Client
Rating: 4 out of 5
well-packaged package, item in line with my expectations
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GOUROT
Rating: 4 out of 5
Unless I am mistaken, there is no size guide for shoes on your site. I had to do some research on the brand's merchant site offering the same product with a precise size guide. Therefore, you will need to do the same to help your customers in their search!
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Client
Rating: 2 out of 5
Disappointed with my purchase which I returned. I had ordered a red leather jacket. I received a burgundy leather jacket and not red, and moreover the leather was not of good quality.
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Response from Cuirs Guignard
Hello, We are really sorry, the product did not suit you in color and quality. It is the jacket ref 63779 red from Oakwood, which is indeed red but not as bright as in the photo on the site. As for the quality, it is lamb leather, quite light, of good hold, but in a pistol finish maybe that is what you like less, but at this price... We received your package today and proceed to cancel your order and refund to your bank account. Best regards, ETS GUIGNARD
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nadine G.
Rating: 4 out of 5
Very good item as described
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client
Rating: 1 out of 5
Colissimo does not deliver the item.
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Response from Cuirs Guignard
Hello, You placed an order on the site on Sunday, November 8, it was prepared and shipped by us on Monday, November 9. You were informed of the shipment by email with the colissimo link to track the delivery, the post office detailed the steps by email 5 times and all the emails were opened on your side. The post office presented your package for home delivery on Friday, November 13, client absent, then on November 14, so it is available in your post office, you have a period of 10 working days to go and pick it up. Best regards, ETS GUIGNARD
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AVISSE N.
Rating: 4 out of 5
Madam, Sir, I was just delivered this morning I understand the delay is not your fault. I am satisfied with your shipment. Very neat item. Thank you.
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Response from Cuirs Guignard
Hello, We are really sorry that the delivery is so long, your package was deposited at the post office on 10/11. It is stated on the tracking that the package was to be delivered on Friday but that was not the case, then on Saturday access to the delivery address was impossible, you were informed by email of this issue on Saturday 14/11. We hope that your package will finally be delivered to you today and we are sorry for this involuntary inconvenience on our part. Best regards, ETS GUIGNARD
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Client
Rating: 1 out of 5
Wrong size. You say you have no size issues. Yet I buy a lot of clothes and I ordered even one size up from my usual size and it does not fit. I even compared it with a jacket previously purchased from you. 2 different sizes and yet the measurements are identical. Extremely disappointed. I will not order again. This is the second time I order and the same size problem..
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Response from Cuirs Guignard
Hello, We take your comment into account and are truly sorry that the product does not suit you. This product is one of our flagship products, ref 62065 video, and we do not have any particular size issues with it. We try to verify the size choice when the customer provides us with their measurements, but you did not give us any information on this point. Best regards, ETS GUIGNARD
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BRICE
Rating: 4 out of 5
Good product, loyal customer, fast delivery
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Franck F.
Rating: 4 out of 5
Small issue upon receipt, but quickly handled by customer service, while everything went perfectly for the order. We know well the quality of this seller, especially if we have the chance to go to the shop in La Rochelle where the seller on the upper floor is particularly professional and cheerful with a very wide choice.
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Client
Rating: 4 out of 5
I ordered a leather that was not at all up to my expectations, I was surprised by the quality of the lamb leather which really felt plastic, as for the synthetic fur I didn't like it either but I didn't know, sheep wool would have been good. However, the customer service seems very efficient and simple, I returned the package on 12/11 and I am waiting for the refund, it was simple.
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Client
Rating: 4 out of 5
Very happy with my order, good quality and fast delivery.
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Client
Rating: 4 out of 5
Very satisfied!
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Client
Rating: 4 out of 5
Beautiful product corresponding to the announcement, reliable and fast delivery... nothing to complain about.
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Client
Rating: 4 out of 5
Item conforms to my order and fast delivery time
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Client
Rating: 4 out of 5
Good product, fits well, conforms to the photo
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Client
Rating: 1 out of 5
I cannot evaluate, I still have not received my package
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Response from Cuirs Guignard
Hello, You placed an order on our site on 31/10, your package was taken over by the post office on 2/11 in the early afternoon, so we think we were quite responsive knowing that 1/11 was a holiday! We keep our customers informed via their email about the order tracking, so if the address provided is correct you know exactly the day of preparation, departure of the package and its tracking number to know exactly its movement. Following your message, we have just checked with the post office, you have received 4 information emails, all opened, it turns out there was an issue with your delivery address, it was pending clarification, requested by email on 06/11, it is indicated that the delivery was not made on 07/11 and that it is scheduled for today, as we indicated on the site, please be lenient about the delivery given the current delicate situation for many of us. We hope you will be able to judge our store and your product which we hope will satisfy you as best as possible. Best regards, ETS GUIGNARD
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Client
Rating: 1 out of 5
It is a pity that there is no email confirmation of the order placed. There is also no possibility to track the package, there are significant amounts on the products sold so a little effort on this side would be nice
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Response from Cuirs Guignard
Hello, We do not quite understand your comment, since on the contrary, when you place an order on our site, you immediately receive in your email, your payment ticket, the summary of your order. Then, we always inform you by email, the day of preparation of the package and its departure, with the colissimo link to track the delivery of your package. The only issue that may arise but we cannot do much about it, is that the email address provided when creating your profile is incorrect or our emails are in your spam! The email with the colissimo link was sent to you on 06/11 at 16:06, moreover, we notice that you received 2 emails from the post office on 07/11, one at 13:30 and the other at 20:53 and both emails were opened. We therefore invite you to check your email box. Your package is currently being delivered, the estimated delivery date is 10/11. We wish you a pleasant day and a return we hope favorable upon receipt of your product. Best regards, ETS GUIGNARD
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Céline C.
Rating: 4 out of 5
I am delighted with the jacket ordered. Hyper fast delivery, well-packaged product. The product matches the advertisement, fits correctly, good quality,... A downside is that the label inside specifying the composition, place of manufacture,... was removed. And a small sheet with care instructions would be a plus.
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Milleville
Rating: 4 out of 5
Haven't worn the jacket yet! Fast shipping and meets my expectations.
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caroline
Rating: 4 out of 5
The model is faithful to the visual on the site. I am satisfied with this purchase, moreover delivered quickly.
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SCHAFER
Rating: 4 out of 5
No particular problem with the order or the receipt of the merchandise, which seems to be of good quality. Now let's see about the duration.
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Axel D.
Rating: 4 out of 5
Good quality leather boots. But a small flaw: the leather collar at the top of the shaft is simply sewn and irritates the skin or wears out the socks: I had to glue it. Moreover, it's a pity that you don't make identical boots, but without the ankle buckle (too "biker" for my taste) and with a lining.
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Marquezy L.
Rating: 4 out of 5
Serious service, I would like to exchange my item, I am waiting for your response. Best regards.
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cerol J.
Rating: 4 out of 5
Very beautiful boots, very pleasant to wear..
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mullot
Rating: 4 out of 5
Very good quality leather but a bit disappointed because I thought it would be thicker for winter. Disappointed with the color because it is not red but Bordeaux.
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Client
Rating: 4 out of 5
Good product, not disappointed.
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Client A.
Rating: 4 out of 5
I ordered a lamb leather jacket, received very quickly and well packaged. It corresponds to the description on the site and is of good quality. I recommend this site.
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Audrey
Rating: 4 out of 5
Very good product!
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