Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
dishonest company, I will never buy from them again. their motto is if you are not satisfied we will refund you simply. sincerely
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Response from Cuirs Guignard
Hello Mr. Mouzay, we confirm that our commercial policy is to proceed with a refund when the customer wishes, if the product does not suit him. A return ticket has been sent to you to avoid shipping costs on your part, awaiting your return. Sincerely ETS GUIGNARD
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Catherine
Rating: 1 out of 5
At the moment of moving the strap to the waist, the snap came off and made a hole in the leather. It was a gift for my son, I was very disappointed. I hope the customer service will be of good quality
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Response from Cuirs Guignard
Hello, We have received your message and your review on Trustpilot. We are sorry for this inconvenience and we are attaching a return ticket (attached) so that you can send back the jacket and so that we can repair the jacket at our expense. Hoping to have responded to your expectations as best as possible. We remain at your disposal by email or by phone at 05.49.81.46.94. A thousand apologies once again for this incident. Sincerely.
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FRANCOIS J.
Rating: 4 out of 5
Fast delivery, very nice jacket, impeccable.
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Isabelle V.
Rating: 4 out of 5
Delighted with my purchase and my choice. Superb product, well-fitted shape, nice leather.
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JEAN L.
Rating: 4 out of 5
Pretty boots matching the ordered model but the leather is very stiff. Any tips or tricks to soften it? Best regards,
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Anya R.
Rating: 1 out of 5
The boots are great but impossible to get my foot in, this is the second pair I am ordering. I am returning them!
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Response from Cuirs Guignard
Hello, We are really sorry that you did not find your happiness, we have been working with our cowboy boot brands for several years now and our customers are satisfied with the quality but depending on the shape of the foot, high instep and/or too strong calves it happens that it does not fit and we are really sorry, best regards ETS GUIGNARD
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Vincent S.
Rating: 3 out of 5
Very nice item. I really like my bag.
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Client
Rating: 4 out of 5
Fast shipping
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loulou
Rating: 4 out of 5
The ankle boots are very pretty but even with a sole they remain large, if I had known I would have ordered a size down.
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Christian B.
Rating: 4 out of 5
Very good service. Package received on time. Good phone reception. Satisfied. Thank you.
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un C.
Rating: 4 out of 5
Package received quickly, well packaged... I thought this bag was a bit bigger but I should have looked at the dimensions lol, nevertheless very good quality leather - I highly recommend Guignard leathers.
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Client
Rating: 1 out of 5
Poor quality leather, responsive refund.
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Response from Cuirs Guignard
Hello, We take your comment into account and we have been selling this jacket very well for several seasons, its leather is top-notch, of good quality, with a very nice aged look and more modern. But a jacket cannot please everyone, cut, shape, finish, but in no case is it of poor quality! We indeed canceled your order upon receipt of your package and the refund was made the same day, sincerely Guignard.
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Client
Rating: 1 out of 5
Not the right size, not the right color and return of the package at my expense.
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Response from Cuirs Guignard
Hello madam, We are surprised by your opinion as we respected your order and processed it as it should be. We respected the model, size, color, and measurements you specified. We took your refund request into account on the day of your request and we will do what is necessary upon receipt of your package. You should have contacted us for your dissatisfaction, we could have guided you and possibly sent you a ticket to take the return at our expense. We remain available for any other requests or advice. Regards. Guignard leathers.
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Client
Rating: 4 out of 5
Only downside but that's how IT is: color hard to appreciate. Otherwise: very good!
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Client
Rating: 4 out of 5
Quality leather jackets and coats
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Client
Rating: 3 out of 5
The order placed on the site was ultimately not available. I was informed very quickly by Cuirs Guignard, and a promotional offer was made to me with an interesting discount. Unfortunately, everything that was left in stock was still out of my budget even with the discount. I canceled the order and was refunded within 48 hours.
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David G.
Rating: 4 out of 5
Conforms to my expectations
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Corine G.
Rating: 4 out of 5
The ordered boots are a bit stiff to put on, I noticed some scuffs as if they had been worn....
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edwige A.
Rating: 4 out of 5
Pleasantly surprised by the quality of the leather. Good receipt of the package within a short timeframe.
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Client
Rating: 4 out of 5
Impeccable service.
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Client
Rating: 4 out of 5
Very good product, fast delivery but I fear that the jacket might be too tight in size, I might have needed to take a larger size.
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chevalier
Rating: 3 out of 5
Hello, following my order I am not satisfied at all, this size 46 pants looks more like a size 42 because it is impossible to wear knowing that I had given my measurements. At this point, I decide to keep it for future use, but what size can I expect to have pants that fit me? Thank you.
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Response from Cuirs Guignard
Hello, We are truly sorry but our pants fit just right, we specify this because customers are used to pants with elastane or a bit loose, leather is not cut like that, a 46 is a real 46, which means that if you lay it flat and measure the waist it is 46 and not more. The best is to compare with those you wear because it may be labeled 46 but if you measure it, it might be more like a good 48, do not hesitate if needed, have a good day, ETS GUIGNARD.
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Client
Rating: 4 out of 5
I am still waiting for my package, when will it arrive?
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Response from Cuirs Guignard
Hello, We do not have any ongoing orders with you, you placed an order by bank transfer on 28/08, but you never made the payment so it has been canceled. Best regards, ETS GUIGNARD
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Client
Rating: 4 out of 5
The coat purchased is very good. The leather seems to be of good quality, the zippers too. The only downside: the snaps are not sturdy, one of the pocket snaps even came off the leather.
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Response from Cuirs Guignard
Hello, We have just received your message, first of all, a big thank you. As for the snap, please do not hesitate to return the product, we will take care of it at our expense of course. Our apologies, have a good day, ETS GUIGNARD
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Pierre
Rating: 4 out of 5
Product quality and shipping speed. Pierre
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daniel M.
Rating: 4 out of 5
No worries, very good.
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Abdullah
Rating: 4 out of 5
Satisfaction et grande disponibilité des responsables pour apporter satisfaction. Merci beaucoup
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Masnier
Rating: 4 out of 5
Delivery time respected. Pleasant person on the phone to obtain information. Nice jacket but a bit heavy. I recommend this serious site.
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Jean
Rating: 4 out of 5
Hello, I ordered a women's bomber jacket with a hood size L. Very nice product shipped very quickly. Unfortunately, the person cannot close her jacket because it is too tight despite the fact that I provided the measurements. Is there really a check during shipping between the compatibility of the measurements and the chosen size? I do not think so. She will therefore wear the jacket that she likes very much without being able to close it. Best regards, Jp Hautain.
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Response from Cuirs Guignard
Hello Mr. Hautain, we sent you the size corresponding to the dimensions you provided. If you have a size issue, we can send you a return ticket to exchange the size and all at our expense. Hoping to have responded as best as possible to your expectations. We remain at your disposal if needed by email or phone. Best regards.
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VN
Rating: 4 out of 5
A reliable site.
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Client L.
Rating: 4 out of 5
My daughter received, as you told us, 3 days after our order, her leather and is very happy. THANK YOU, Leanna Christi.
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Client
Rating: 4 out of 5
I am quite satisfied with my pair of shoes.
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Client
Rating: 1 out of 5
I am very disappointed, as I ordered a jacket that was on your site. I received an email saying it was no longer available in stock? (but the money was still withdrawn.)
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Response from Cuirs Guignard
Hello, we tried to contact you by email immediately informing you of the stock shortage and offering to look for another model with a commercial discount or a refund, but unfortunately we never received any responses, so we were waiting. We have just canceled your order and refunded you, sincerely ETS Guignard.
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Cabry J.
Rating: 1 out of 5
Hello, I sent back a leather jacket to shorten the sleeves by 5 cm and you returned it to me without doing anything. What should I do? Thank you.
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Response from Cuirs Guignard
Update, the order has been refunded and the package has finally been found, it left France on 24/11 and arrived in Israel on 18/12, it is to be picked up against tax Mon. - 05:55 19/12/22 Arrived at the distribution site Israel - Sun. - 10:57 18/12/22 Customs operation completed Package cleared, will be delivered against payment of a customs fee. Israel - Sun. - 08:05 18/12/22 In customs clearance - Israel - Sun. - 08:04 18/12/22 In transit Package arrived in the destination country. Israel - Thu. - 15:27 24/11/22 In transit Package left the country of origin Postal Center 93 - 93 Hello Sir, we are very surprised by your message. We strive to carry out alterations as best as possible and at our expense (alterations are free and return shipping costs are also free), perhaps it was not altered sufficiently. You can imagine that it is not intentional on our part as there is no interest. Furthermore, after inquiries, it appears that you reported this issue by phone today to one of our colleagues who immediately apologized and sent you an email with a label to return the package to the store, so no cost on your part. We will receive the jacket and ensure to alter the sleeves to the desired length before sending it back to you again. Once again, our apologies hoping to have responded as best as possible. Sincerely, ETS GUIGNARD.
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coco
Rating: 4 out of 5
Item corresponds to the description. Careful shipping. Very satisfied.
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Client
Rating: 4 out of 5
Hello, very satisfied with the product. But 15 days to be delivered instead of 7. Too bad because it was a gift.
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Client
Rating: 1 out of 5
I don't have my boots! even though I am debited.
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Response from Cuirs Guignard
Hello sir, We have received your review on Trustpilot, we have just responded to you via this email at your email address. Please note that the boots
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Greg
Rating: 4 out of 5
It's just perfect!
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Client
Rating: 4 out of 5
Very quickly delivered, beautiful lambskin pants. I recommend.
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Marc W.
Rating: 4 out of 5
Very high availability on the phone for advice, fast delivery, quality product. Professional, friendly, efficient! I recommend!
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