Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1, 2, 3 and 4 stars

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client A.
Rating: 4 out of 5
Quick transaction but the quality of the leather is a bit perplexing... we'll see with time
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Pierrot
Rating: 4 out of 5
Fast services and interesting prices
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Rodde
Rating: 4 out of 5
Delivery was perfect, delivered ahead of time and the product corresponds well to my expectations, just a small flaw requested on the shoulder because I have broad shoulders and the jacket fits me a bit tight
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Maxime
Rating: 3 out of 5
Hello everyone, Order received on time, quality at the rendezvous, very nice boots model blues strong 7811 for my part. However, not very nice to send a model that I think was on display. Right shoe sole slightly damaged and without the paper reinforcement inside. Slight scratch also at the heel. A bit disappointed..... Best regards, Maxime.
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Response from Cuirs Guignard
Hello, First of all, thank you for your message, we are pleased that the boots suit you. But we also want to provide you with some clarifications regarding your comment. This model was not on display, we are a store with boots available for our customers to try on. So customers can wear them and take a few steps in the store until the mirror, which may explain that there are some marks on the sole. In any case, you must absolutely go to a cobbler after wearing them 3/4 times to have a sole protector placed to avoid damaging the leather sole and thus keep your boots for many years. As for the scratch on the heel, we unfortunately did not notice it and are truly sorry, do not hesitate to return them for a refund if needed and we are at your disposal. Best regards, ETS GUIGNARD
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falken
Rating: 2 out of 5
My review concerns the website and not the items (which I suppose are of good quality) + over a week after my order (598 E charged!!) : no news on the progress or the good receipt of this order, I do not know if it has been processed? When will I be delivered? I WILL HAVE TO CALL TO CHECK.
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Response from Cuirs Guignard
Hello, You indeed placed an order on our website on 01/10 for two items for a total amount of 440 €, which you paid by credit card and thus was processed on the same day. In this order, there is a jacket and a pair of cowboy boots, it is clearly indicated on our site the delivery time for each product and on this one it is indicated shipped within 15 days to 3 weeks. We have decided to proceed with only one shipment as the boots are ready quickly. Your package is scheduled for shipment on Thursday, October 10, which is 10 days after the order was placed, so we are well below the indicated timeframe. We are truly sorry but we usually have no issues with the timeframe as it is indicated. We are always reachable by phone, email if you need information or anything else. Hoping to have answered your questions as best as possible. Best regards, ETS GUIGNARD
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Peters
Rating: 4 out of 5
Very good quality of the product.
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Client M.
Rating: 2 out of 5
very good review
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juge
Rating: 4 out of 5
very responsive product conforms to the description
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Xavier S.
Rating: 4 out of 5
Beautiful merchandise, delivered quickly, recipient very happy with their gift
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RODRIGUEZ82
Rating: 4 out of 5
Very nice leather. Unfortunately too big and no smaller size or models to replace. I hope there will be one soon.
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Client
Rating: 4 out of 5
Very nice jacket, well tailored, superb! Just thought the leather would be a bit thicker! Aside from that, very good quality leather and it shows. I recommend
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KATHY C.
Rating: 3 out of 5
Good evening, The photos taken on your site do not really represent the color I received.
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Response from Cuirs Guignard
Hello, We are really sorry, we try our best to be as accurate as possible, the photos are retouched as little as possible, but it happens that on lighter colors depending on the lighting of the room and the flashes there is a slight discrepancy. We sincerely apologize if the color does not meet your expectations, in this case, do not hesitate to return the product for an exchange or a refund. Best regards ETS GUIGNARD
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RDOLB
Rating: 3 out of 5
Beautiful products, efficient return service, too bad that when a garment is clearly recognized as "sizing small" it is not indicated.... this would have avoided a "costly" return, and the disappointment of not being able to fulfill my desire for a leather coat!!
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Response from Cuirs Guignard
Hello, We are truly sorry for this disappointment, you indicated to us that the garment was too short in the sleeves and tight in the armhole but perfect for the body and build. We had indeed noticed before that the armhole is quite narrow, but it all depends on the body shape. However, for the sleeves, we quite often have sleeves that are too long, so we can shorten them without any issues! Our apologies, hoping to see you again soon and do not hesitate to contact us to get the maximum information about the garment. Best regards, ETS GUIGNARD
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Client
Rating: 4 out of 5
Perfect, except for the delivery, too long, but it's the post....
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Client
Rating: 4 out of 5
NO ISSUES TO REPORT
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Verleene J.
Rating: 4 out of 5
Very nice finish! A quality job
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herve
Rating: 1 out of 5
present at my home but not delivered
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Response from Cuirs Guignard
We are sorry for this incident, our provider 'Colissimo La Poste' must have forgotten to notify you upon arrival or did not bother to do what was necessary since you live in a building with possibly an intercom (it is possible that it is not your usual postman due to holidays). We renew our apologies for this inconvenience. Best regards.
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Client
Rating: 2 out of 5
I received a leather jacket for which two sewing defects were visible. I requested a commercial gesture. I was told that Cuirs Guignard could send me a return slip and make the repairs for free!!! It would be missing that I have to pay for the repairs... And ultimately no jacket for how long? I did not accept this transaction. It seems to me that I bought a new item, not repaired.
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Response from Cuirs Guignard
Good evening madam, as explained in our exchanges, we were not going to charge you for the costs and the repair of your item, it is normal that this incident is our responsibility and we would have made the repair as quickly as possible to satisfy you. A refund could also have been a solution. Do not hesitate to contact us again if the repair at our expense does not satisfy you. We will be listening and find a solution to remedy this incident. Again, our apologies. Best regards.
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Client
Rating: 4 out of 5
Very beautiful leathers, good
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Client
Rating: 4 out of 5
Hello, The shade is different from that of the photo. The python stands out because the rest is much darker and I really liked this homogeneous side in the photo. Moreover, the python part is thinner, which weakens the boot. I could have given only 3 stars for the lack of the classic bulb of the reinforced Mexican boots with metal, but I saw that the Mayura brand does not do it (too bad because it's a big plus. Otherwise, I am still quite satisfied.
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Client
Rating: 4 out of 5
Unmatched leather quality, great choice and very correct internet service. Very good address
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Client
Rating: 4 out of 5
Very good product of very good quality
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Cliente
Rating: 4 out of 5
Quality product and fast delivery, but shipping costs should be free given the amount of the invoice!! Not very commercial...
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david
Rating: 2 out of 5
perfect leather, but despite the indicated measurements, way too small, so we had to return it, (disappointed)
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Christel
Rating: 4 out of 5
Order received carefully and quickly in less than 48 hours instead of the 7 days announced on the site I recommend
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Julien
Rating: 4 out of 5
The jacket is great, the service is too. Just a downside: a patch was coming off because it was poorly sewn, it did not inspire confidence in the quality of the product.
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angelique H.
Rating: 4 out of 5
Very good site, item that meets my expectations once the right size is acquired! Responsive and friendly customer service. I recommend
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Jean C.
Rating: 4 out of 5
Except that at first your site indicated that this item was no longer in stock, therefore unavailable....
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Client
Rating: 3 out of 5
The boots are good and comfortable, I think they run a bit large, I wanted all-leather shoes, that's fine but the rubber protective soles are too thick and give a somewhat cheap finish.
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Response from Cuirs Guignard
Hello, You ordered the leather boots 2374 in whisky color, it is a really nice product that is both cowboy-style while remaining simple for everyday life. All leather, inside and outside, only the heel is protected by a rubber heel, we had no particular remarks on this subject but can pass the info to the supplier ;). Remember to add a sole protector at your shoemaker to protect the leather sole and thus keep your boots for many years!! Best regards ETS GUIGNARD
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Client
Rating: 4 out of 5
Nothing to say, no particular problem.
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Client
Rating: 4 out of 5
Good site, delivery a bit long.
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Malfilatre. D.
Rating: 3 out of 5
I find that for the price!!! The quality of the leather is not optimal. The cut is nice but I find the leather very very thin which suggests a very quick wear of certain elements of the blazer. I admit I was very surprised by the weight, expecting to have a leather that holds well and that is not the case, mainly due to the thinness of the product. I was planning to buy a three-quarter for this winter, but now I am in a phase of reflection.
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Response from Cuirs Guignard
Hello, We have taken note of your review, you opted for the Pierre jacket, we have had this product in store for several collections and no particular issues. It is made of soft lamb leather but not of poor quality, quite the opposite. We are really sorry if you are disappointed with your purchase, in this case, if the product is new and unworn, do not hesitate to return it to us for a refund. Best regards, ETS GUIGNARD.
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Client
Rating: 4 out of 5
Very nice quality, all in leather.
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Client
Rating: 4 out of 5
Very good but too bad I was not informed of the arrival of my order at the pickup point.
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Aline B.
Rating: 1 out of 5
I ordered a pair of boots for my husband's birthday and we received 2 boots of 2 different models. An unacceptable oversight.
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Response from Cuirs Guignard
Hello, You placed an order on 12/04/2019 on our site, the boots were shipped the same day. We have not received any feedback from you regarding the order received for almost a month. Often customers inform us if there is an issue with size, colors, shoe size, or others by email or phone rather than on Trustpilot. We were very surprised to learn this way, we did our research. And indeed, upon checking the boxes in the store, we just found in one box one foot of 2944 and one foot of 3396, two very similar models that were mistakenly put back in the same box by negligence by a customer or one of our sellers. Our apologies for this inconvenience, we have just sent you a prepaid return label for the return of the package and a commercial discount to apologize. Hoping we have responded to you in the best way and done what is necessary to satisfy you. Best regards, ETS GUIGNARD.
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Bernard P.
Rating: 4 out of 5
Very nice product and good surprise, my boots were soled!!! So cool. For the quality, we will see that in the long run. Thank you.
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Brule C.
Rating: 4 out of 5
I am very satisfied with my order. The package arrived in very good condition. The item ordered is exactly what I expected. The size fits me perfectly, just my size 36. And the color is superb! I recommend.
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Philippe S.
Rating: 4 out of 5
Pros: Serious site, fast shipping, quality products. Cons: Shipping costs a bit high. And at the customer's expense in case of return.
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Chrystine B.
Rating: 3 out of 5
In search of red cowboy boots, I thought I found my happiness on the Cuirs Guignard site. The delivery was quick, the payment in three installments is a plus, but the shipping costs are quite high. Upon receipt, disappointment, not on the product, superb, but on the size and fit. The boots are too big (+ or - one size too much) and especially too wide. They seem to be sized for a man's foot, while they appear in the women's boots search. Not being convinced that a smaller size would make a difference in width, I preferred to return them and request a refund, which was done quickly and without problem. Another small downside, for the return we were asked to include the invoice, impossible to find out how to download it from my account. I had to copy/paste the page, not very practical... In summary, good products, good customer service, but a lack of information in the descriptions.
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Debry F.
Rating: 4 out of 5
Very satisfied
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