Customer reviews of Cuirs Guignard

Hello, we are sorry for sending your request for feedback on your shopping experience but it is automatic. You placed an order on our site without validating the payment, so logically the order was not processed and therefore deleted. We explained this to you by phone but you did not understand, when a customer checks the order by bank transfer, they must then add us as a new beneficiary and make the transfer. You explained to us that you thought it was automatic, that when you clicked on transfer it would happen by itself, but no. We are sincerely sorry for this but the rating is not justified, you did not order on our site, received merchandise to judge our services, quality, etc.... Best regards, ETS GUIGNARD

Hello, we take your message into account and would like to clarify that following your call the visuals were indeed changed immediately. You purchased a pair of cowboy boots ref 2073 from the SENDRA brand, you called us to point out that the heel is not beveled as in the photo. We indeed noticed this and requested to modify the visuals, which has been done. We sent you a prepaid Colissimo label for the return shipping costs and we are waiting for the return of the boots for a full refund of the order. We believe we did our best and are therefore still surprised by the rating given. Hoping to see you again on our site for a next order and a better experience. Have a nice day, ETS GUIGNARD

Hello, We have taken your feedback into account. We do not understand because we do not have white packaging. The items are placed in our black and gray bags with our brand name and with a hanger for all orders or returns. We are sorry not to understand your feedback and we invite you to contact us by email or phone to inform us of this dissatisfaction. Best regards.

Hello, We have taken your opinion into account. All Mayura products are handmade from A to Z. The cowhide leather is durable and we have had no returns on this type of item or equivalent. Please know that if one day you encounter a problem or anything else, you can contact us by email or at the Mauléon store at 05.49.81.46.94. We will always have advice or a solution to offer you unlike exhibitors who sell products and where after-sales service is non-existent. Best regards.

Hello, We have received your feedback. Following our call today to inform you of the return of the package, we suggested several relay points that could suit you. We found your relay point together and we have shipped your package today and quickly. Unfortunately, if the person in charge of delivering the package was not professional, we are in no way responsible for that. We remain at your disposal if you have any requests. You can always contact us by email or phone, we will always respond to your questions. Best regards

Hello, we acknowledge your message, you didn't have the spray in the package? If that's the case, we are sincerely sorry, it's an oversight... Have you informed customer service? To make a shipment as soon as possible? Best regards

Hello, You did indeed place an order on our site on 31/12 for a khaki wallet unfortunately out of stock in this color and after checking with our supplier the color is not being continued. We informed you by email and asked for your wish to switch to another color, model or a refund and you requested to cancel the order. We did this as soon as we received your response. We are sincerely sorry but it happens and we managed the situation immediately. Best regards, ETS GUIGNARD.

Hello, we are indeed sincerely sorry for this oversight and we took the necessary steps as soon as you informed us. We hope that you are still satisfied with the product and the responsiveness in processing your order and resolving the issue. Best regards, ETS GUIGNARD

Hello, you indeed placed an order on our site on December 18 at the end of the day and opted for payment by bank transfer. We could not guess that you had not chosen the correct payment method and even less send the package without having been paid!!! You just needed to place a new order and correctly select payment by Paypal and thus the order would have been processed and taken into account the same day. We are sorry but we are not used to hanging up... Best regards, ETS GUIGNARD

Hello, We are sincerely sorry, we try to respond to all email requests, calls, ... as correctly as possible, but it happens during this period that customers are a little more impatient and do not necessarily pay attention to the deadline, etc. You placed an order on our site on Sunday, December 15 for a leather jacket ref PGG at 239€ which is indicated with a delivery time of 10 working days. We had indeed put a phrase on the site that for items in stock it was necessary to order before December 16 for delivery before Christmas, but not on all references.... We still notice that your package was delivered on 24/12, so you received it on time, we hope the gift was to your liking. Best regards, ETS GUIGNARD

Hello We are aware of this delivery issue through your review as we have not been informed. We have immediately initiated a procedure for the package to be delivered as soon as possible. You placed an order on our site on 30/11, it was dropped off at the post office on 07/12 and it is indicated on 11/12 that it is in the process of being delivered to the chosen pickup point. Have you checked at the post office? Best regards, ETS GUIGNARD

Hello We acknowledge your message, you note customer contact impossible, we are however reachable by phone or by email without any issues and respond very quickly. Are you talking about your last order for a fabric sweatshirt? or your order from the beginning of the year for the Daytona jacket? Do not hesitate to contact us, send us visuals and we will do what is necessary. Best regards

Bonjour Nous recevons votre note pour un avis sur une commande que vous n'avez jamais passé !!! Vous aviez opté pour un paiement par virement bancaire que nous n'avons jamais reçu , la commande a donc été annulé. Nous ne comprenons donc pas votre note et votre message ....