Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1, 2, 3 and 4 stars

Reset filters
S
sandra T.
Rating: 4 out of 5
Fast processing and delivery, with very careful shipping, the only downside for the choice of the perfecto style jacket, take one size up because it is a bit tight.
Translated reviews
D
DO
Rating: 2 out of 5
Paid return. Customer service unreachable.. No conflict, but it's unbearable to spend time on the phone to get a response.
Translated reviews
Response from Cuirs Guignard
Hello, Our customer service is at your disposal to make an exchange and a refund. In conclusion of our last phone conversation, we proposed to take care of the return because you noticed a defect on the received item. Since then, we have not heard from you. You can contact us by email or phone at 05 49 81 46 94 from 9:30 am to 12 pm and 2 pm to 7 pm from Monday to Saturday. Best regards, Les Cuirs Guignard
C
Celine
Rating: 4 out of 5
I just received the 3/4 leather coat I ordered, I am completely satisfied with both the quality of the leather and its cut, delivery on the scheduled date, very serious company, well received during our phone conversation as well as for placing the order.
Translated reviews
B
boris M.
Rating: 2 out of 5
No or very little information on the tracking of the purchased item even after 10 days of purchase "delivery between 15 days and a month" that's it, point bar as far as the payment facility is very good, it's one of the reasons that allowed me to take the plunge with the correct range choice, maybe an additional remark regarding the possibility of half sizes on the most sold sizes but that remains to be seen at the boot release.....
Translated reviews
Response from Cuirs Guignard
Mr. Mazalto, we have taken your comment into account and are truly sorry for not having given you more information during the 8 days of waiting. As indicated on our site and in the order confirmation emails, our store was closed from July 17 to August 9 inclusive. Our service processed your order immediately upon our return, which was 9 days after your order while we indicate a 15-day delay. We hope that the received boots meet your expectations. See you soon, Cuirs Guignard
S
Sylviane
Rating: 4 out of 5
I reside on the island of La Reunion, a French overseas department. My delivery was fast. Order placed on June 20, arrived on the 23rd in the department. It was only the customs clearance that delayed my delivery (in customs since June 24 and delivered on June 30). Regarding the quality of my leather coat: it is very beautiful leather, supple, comfortable, with perfect seams. The ordered size is impeccable on the body. The sleeves are a bit long but I will have them altered by a professional I found in La Reunion. I want to thank Mr. Frédéric who, during my call, was able to advise me very effectively by giving him my measurements. Thank you for his patience and warm welcome. He is a true professional. I did not feel like I was 10,000 km away. The Guignard house is a serious company. And the big advantage is that it delivers to overseas departments. This was my first order, and it will not be the last. I am already considering the next one.
Translated reviews
A
André C.
Rating: 4 out of 5
Good quality leather, good reception and free alterations of the jacket. TO RECOMMEND
Translated reviews
C
Claudio
Rating: 4 out of 5
Fast delivery, good promotion on the price, impeccable quality, the only downside is the description of the item on the site is not precise enough, I thought I was buying a jacket for all seasons when it is an autumn/winter garment.
Translated reviews
G
Gisele M.
Rating: 3 out of 5
I am returning it because it does not suit me, sleeves too short, not enough fitted.
Translated reviews
M
marie-noelle L.
Rating: 3 out of 5
Delivery time too long.
Translated reviews
Response from Cuirs Guignard
Mrs. Lechner, Our team did its best to ship your package within 4 days after receiving your order (Our site indicates delivery within 10 days for your item). The order was placed over a weekend and shipped on Friday 6/05 (after Ascension), so it is possible that delivery times were longer than usual. Hoping that the item received meets your expectations. Best regards, The Cuirs Guignard team
V
Valérie P.
Rating: 3 out of 5
I received the leather jacket very quickly, but the package was in the name of the collection point, which thought it was a delivery for the store. My name was nowhere to be found, so the package was opened. And there was no way for the store to register the receipt of the package. The jacket was too small in size L, while I always take this size for my husband. I requested a refund because apparently there was no XL on the site. Return shipping costs at my expense: 19.50 euros! A big miss...
Translated reviews
Response from Cuirs Guignard
Hello, It is quite possible to make the exchange as we have the model in XL. Regarding your return costs, usually the costs are around 10 - 15 euros maximum. Do not hesitate to contact customer service who can provide you with advice on sizing (this model is fitted, so it can be worn in several ways) and the exchange process. Best regards, The Cuirs Guignard team
P
PHILIPPE
Rating: 4 out of 5
Efficiency, nothing to complain about.
Translated reviews
K
Kirikou
Rating: 4 out of 5
Fast delivery, item conforms to the photo. I recommend the site.
Translated reviews
F
françois D.
Rating: 3 out of 5
Good product, good phone contact, but shipping too expensive and I did not receive a message when the package arrived at the collection point. I had to call myself to find out.
Translated reviews
Response from Cuirs Guignard
Mr. Douriaut, We regret that you did not receive a notification from So Colissimo (usual process). Perhaps an error in coordinates? The main thing is that the product received meets your expectations and that our customer service was able to provide answers to your questions. Have a nice day, The Cuirs Guignard team
R
Rox
Rating: 4 out of 5
Very happy with my purchase
Translated reviews
M
Michel G.
Rating: 4 out of 5
Attention... for me I need to add 3 sizes to what I usually wear. (Yet I didn't take 3 sizes in a week) But no problem with Cuirs Guignard. The exchange will be done quickly with very attentive people to my request.
Translated reviews
F
Fabrice D.
Rating: 4 out of 5
Good Service Good quality leather Good size according to the measurements provided
Translated reviews
J
JEAN M.
Rating: 4 out of 5
I ordered a Schott 618 Perfecto jacket I am super happy with the quality The phone welcome was very pleasant and professional, fast shipping I recommend this company
Translated reviews
H
HERVE A.
Rating: 4 out of 5
good telephone welcome, ultra-fast delivery (48 working hours), product received in very good condition, and suitable size (three-quarter men's leather timber "EVANSTON"). Remains to be seen how it will age of course but the product received seems to be of very good quality. only small downside hence the star less: the functioning of the website: Every time you make a selection and go to see the item sheet, the selection is lost as soon as you leave the sheet and return to the list. Very annoying for choosing.
Translated reviews
P
philippe D.
Rating: 4 out of 5
One star less due to a flaw in the ordering software. I had to get help in the process by phone. So everything was done to meet my request.
Translated reviews
S
SYLVIE R.
Rating: 4 out of 5
Just a downside for the size information, not easy to find your size.
Translated reviews
N
NATHALIE M.
Rating: 4 out of 5
Beautiful quality. The tops of the sleeves are a bit tight but no other sizes available so no possibility to exchange. Fast delivery and well packaged so no creases.
Translated reviews
S
Stefany
Rating: 3 out of 5
Good quality but poorly sized. For a unique size, it would only fit a 36 at the shoulders, it's tight for a poncho. It's a shame this wasn't specified.
Translated reviews
L
LAURA
Rating: 4 out of 5
Excellent quality and very fast shipping.
Translated reviews
B
Bertrand R.
Rating: 4 out of 5
processing and sending the order quickly with specific size requested. Unfortunately, the jacket model is too short at the bust level but this problem is independent of Cuirs Guignard! I still recommend it!
Translated reviews
C
CEDRIC
Rating: 4 out of 5
Beautiful quality item and compliant with the site! Fast delivery!
Translated reviews
B
bernard
Rating: 3 out of 5
zipper that gets stuck and heavy and bulky jacket
Translated reviews
C
catherine J.
Rating: 3 out of 5
dark brown color and seams, in the photo it seemed lighter to me and the seams do not stand out, they are as dark as the leather. I wear size 38/40, I ordered size 40 with a sweater underneath too tight size 42 would have been more comfortable. 1 month for delivery a bit long but it was Christmas
Translated reviews
I
Ilias
Rating: 4 out of 5
Return of the first product due to a small defect. Otherwise, the jacket sent in exchange satisfies me.
Translated reviews
M
MATTHIEU
Rating: 4 out of 5
No issues with the quality of the product and that of the shipment. Just missing a theoretical delivery date or a little SMS for the availability of the product.
Translated reviews
J
Jean-Louis B.
Rating: 4 out of 5
Second purchase at Cuirs Guignard (a three-quarter coat 24 months ago) and a jacket for which only my size was left (so good price). Both purchases suit me. But it is a pity that the package tracking is useless for 5 days with the seller, and with Colissimo, it is not better for 7 days (this last one is publicly known and yet not cheap). Anyway, this makes me take away one star but does not detract from the quality of the two garments. (Will I come back??)
Translated reviews
U
un D.
Rating: 4 out of 5
First item received on time, plus the second item will be delivered much earlier than expected, the year will end beautifully, happy holidays.
Translated reviews
C
Celtique 5.
Rating: 4 out of 5
Fast shipping, but pay attention to sizes... I recommend this seller
Translated reviews
F
florian L.
Rating: 4 out of 5
Very good product, very fast shipping and return processing. Good after-sales service. The only complaint is that a hanger should be delivered with the jacket. Thank you
Translated reviews
D
Dilara T.
Rating: 1 out of 5
A bit long for delivery
Translated reviews
Response from Cuirs Guignard
Ms. Turkmen, we acknowledge your disappointment regarding the delivery time. During this festive period, we strive to ship orders as quickly as possible. Hoping that your order meets your expectations. We wish you a very happy end of year celebrations. The Cuirs Guignard team
F
François B.
Rating: 4 out of 5
Very nice leather jacket, but a bit disappointed with the quality of the leather which is average.
Translated reviews
J
JOACHIM C.
Rating: 3 out of 5
Delivery a bit long
Translated reviews
C
CHRISTINE V.
Rating: 4 out of 5
I recommend
Translated reviews
R
roselyne O.
Rating: 3 out of 5
Good quality leather of the 3/4 jacket. Two buttons impossible to button!! Buttonholes too narrow!! Finishing needs to be checked with more attention!!
Translated reviews
D
Dominique H.
Rating: 1 out of 5
Hello I just bought the 3/4 caban SCOTT, apparently the shoulders fit very well but for the body envelope there are 30 cm too much, I really feel like it is made for obese people. Who can buy this garment? Thank you for the trust you give to your customers. Nothing to say about your services, this online shopping experience spoils everything because I do not dare to make another choice on your site. Sincerely Mr. Dominique Hennequez
Translated reviews
Response from Cuirs Guignard
Mr. Hennequez, We are really sorry that this iconic model from the SCHOTT collection does not suit you. As discussed with our customer service, we will be able to cancel your order and refund you. It's a shame that this experience prevents you from finding another model on our site. Sincerely The Cuirs Guignard team
M
Marie R.
Rating: 4 out of 5
I was very pleasantly surprised by the order, leather skirt wrapped in tissue paper, deadlines respected, only good things
Translated reviews