Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 362 published reviews

Summary of reviews

Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.

Reviews 1, 2, 3 and 4 stars

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Cudo C.
Rating: 4 out of 5
Very good...
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Cliente
Rating: 3 out of 5
Customer contact impossible, regarding the shade of a leather jacket too superficial and which therefore disappears quickly.
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Response from Cuirs Guignard
Hello We acknowledge your message, you note customer contact impossible, we are however reachable by phone or by email without any issues and respond very quickly. Are you talking about your last order for a fabric sweatshirt? or your order from the beginning of the year for the Daytona jacket? Do not hesitate to contact us, send us visuals and we will do what is necessary. Best regards
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Meirav
Rating: 1 out of 5
You did not answer at all.
Response from Cuirs Guignard
Bonjour Nous recevons votre note pour un avis sur une commande que vous n'avez jamais passé !!! Vous aviez opté pour un paiement par virement bancaire que nous n'avons jamais reçu , la commande a donc été annulé. Nous ne comprenons donc pas votre note et votre message ....
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Ada R.
Rating: 4 out of 5
Everything correct
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Christophe
Rating: 4 out of 5
Product quality, lack of different sizes available, exorbitant shipping costs
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Lam
Rating: 4 out of 5
The quality of the leather, the nice design, the correct price. When I communicated for the question by email, they responded quickly. Highly recommend with closed eyes.
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Christiane L.
Rating: 4 out of 5
Perfect, the product is of beautiful quality, the color matches my expectations.
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Cliente
Rating: 1 out of 5
Hello, the cowboy boots are beautiful but too big, despite my request for information to Cuirs Guignard before the purchase (who advised me to take my usual size). I will have to return them and it will cost me dearly in postage.
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Response from Cuirs Guignard
Hello, we are sincerely sorry, we always advise to take your usual size and it works. We have received your return request, but without details, would you like an exchange or a refund? Best regards.
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Cliente W.
Rating: 1 out of 5
???? Very bad experience we ordered a bomber at 1500€ which arrived torn with defects when we requested the exchange it was not accepted because for them it was normal that it was due to the appearance of the leather. The quality of the jacket had nothing to do with the photos.
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Response from Cuirs Guignard
Hello Madam, You indeed bought a sheepskin bomber from the brand Cockpit USA which has been manufacturing high-quality clothing in the USA for many decades. To make these jackets with military references as close as possible to the clothing of the time, this company uses skin aging techniques. We regret if this aspect of the leather did not convince you. Best regards Cuirs Guignard
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Thierry
Rating: 4 out of 5
Already a customer for many years at Cuirs Guignard, quality leathers and the possibility of finding large size leathers. Customer service at the height.
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Robertgetro
Rating: 4 out of 5
Quality jacket, size ok, very good workmanship. Just one detail, the left inner pocket was unstitched.
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Client B.
Rating: 4 out of 5
Good product, just we are left without news of the shipment, so we cannot anticipate the reception, otherwise perfect.
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Response from Cuirs Guignard
Hello, When sending your order, we inform you of the shipment with the Colissimo tracking number. You can track the progress and delivery of your package step by step with this number. You also receive notifications via SMS or email about the evolution of this delivery in real time. If you encounter any issues, please know that for more information, you can always contact us at the Mauléon store by email or phone. Best regards.
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Michel M.
Rating: 4 out of 5
Large choice, very fast and careful shipping. Competitive price. Slight disappointment, however, regarding the very thin leather which seems very fragile.
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Frédérique L.
Rating: 3 out of 5
If it had been possible, I would have given 5/5 for the efficiency of online shopping and the refund after returning my order. I was disappointed upon receiving the item because the size did not match (I followed the size guide) and the design of the garment: a skirt impossible to wear due to lack of opening at the bottom, which prevents taking a normal step.
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Cliente
Rating: 2 out of 5
Size far too large despite the size guide, fearing that the size might still not be right, return is paid and cost me 10 euros. I opted for a refund once but not twice. However, the item was superb.
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Response from Cuirs Guignard
Hello, we have taken your opinion into account, we are sincerely sorry that the product does not fit you in terms of size. We are available as much as possible by phone, by email to inform you as best as possible about the products and sizes. We clearly state that the return is at the customer's expense, we are sorry that you remain with this opinion. Best regards, ETS GUIGNARD.
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Sylviane
Rating: 3 out of 5
I still haven't received my order. So my opinion for now is not closed, however, I have never had a delivery date?
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Response from Cuirs Guignard
Hello, you ordered a pair of cowboy boots on November 1st, a public holiday (+ the day before the weekend), we took it into account on Monday, November 4th. As indicated on our site, you should allow 15 days / 3 weeks for delivery. The order has therefore been in progress for only a week and we inform you that it is being prepared for shipment today or tomorrow at the latest. We will send you the tracking number by email to follow the delivery of your package. And we hope that the boots will satisfy you when trying them on. Best regards, ETS GUIGNARD.
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Patrick L.
Rating: 2 out of 5
I had taken the precaution of calling for the color. We wanted an orange pouch. The person indicated to me that the mention cognac was due to the nomenclature but that the color was indeed orange as in the photo. Disappointment, the received pouch is not orange but cognac!!!!!!
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Response from Cuirs Guignard
Hello, we are sincerely sorry if the color does not suit you, it is indeed an orange as in the photo and not cognac as we have several in the Hexagona brand. If the product does not satisfy you, you need to return it for a refund. Best regards, ETS GUIGNARD.
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Cliente
Rating: 1 out of 5
We still haven't received the package?
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Response from Cuirs Guignard
Hello, As indicated on the site, the delivery time is 15 days to 3 weeks unless in stock at one of our stores. The package is on its way and you have received notifications by Colissimo mail. You should receive your order this middle or end of the week. You will be informed by mail of its arrival. You can also track the shipment of your order with the tracking number provided at the time of shipment. If you encounter difficulties or others, you can also contact us by phone or email at the Mauléon store, a team is always available to inform you. Best regards.
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Etienne L.
Rating: 4 out of 5
Aside from the eternal delivery problems, here with the Post, I am very satisfied with the received item...beautiful quality, functional, well presented and packaged
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Client
Rating: 3 out of 5
Very beautiful house but disappointed with my last order, box half open fortunately the jacket was still inside and I was disappointed not to have the hanger anymore, but happy they have beautiful leathers
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Ambre
Rating: 1 out of 5
The item I had purchased was no longer available. I had waited 1 month to decide. Fortunately, I paid via PayPal, as their messages ended up in spam. I was therefore informed by PayPal. I found the same jacket on another site, 50 € cheaper.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we are sincerely sorry this product is indeed discontinued and from last year's collection so no restocking possible. That is why you found this jacket on another site in clearance. As for the messages, we cannot do anything unfortunately, we informed you as we should, we cannot foresee that your mailbox considers emails as spam, we have made a full refund to your PayPal account. We are sorry for the handling of this order and for your feedback. Best regards, ETS GUIGNARD
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Dora V.
Rating: 4 out of 5
Good quality leather, elegant model. Only downside: The size guide does not match the measurements of the item on the site. I had to request an exchange.
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Stephanie
Rating: 4 out of 5
Very good telephone reception and good advice. Product conforms to the presentation. Too bad the manufacturing time was too long compared to the initially planned date.
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Patrick M.
Rating: 4 out of 5
Fast delivery only downside no email to inform that the order has shipped
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Response from Cuirs Guignard
Hello, thank you for your feedback, please note that the sending of emails is automatic and you did receive an email informing you of the shipment with the Colissimo link on 27/09 at 3:51 PM, maybe in spam or an error in the email address you provided us! Have a nice day ETS GUIGNARD
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M-O
Rating: 4 out of 5
Delivery within the expected time. Nice little lady's bag to wear as a shoulder bag. The shoulder strap is a bit stiff, but it will soften over time. However, the magnet placed to close the outer pocket is not placed in the right spot. As soon as the bag is loaded, the magnet is no longer in front and cannot close the outer pocket. Satisfied nonetheless.
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Cliente
Rating: 4 out of 5
Very good quality boot however the boot puller broke after the second use
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Response from Cuirs Guignard
Hello We are sorry to hear that you encountered an issue with your boot puller, we will contact you by email. Best regards ETS GUIGNARD
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K'ptain J.
Rating: 4 out of 5
Very nice jacket with a magnificent interior. The quality is top! Only downside... it wasn't the right jacket... and unfortunately the one I wanted is no longer available... hence my slightly severe rating... (I ended up increasing it). I just hope that as they told me, they will let me know if it comes back in stock! P.s.: For the quality and fit, I agree, I am willing to increase my rating. For the responsiveness as well, and to thank you in advance for letting me know if there is a restock. However, for the color... absolutely not... it was a very dark brown (dark cognac), this is also supposedly dark cognac but it is much lighter... it flirts with camel... and therefore not necessarily the desired color... But given the good quality of the product (especially the interior which I love) and since the jacket I initially wanted is no longer in stock, I ultimately decided to keep it and I am generally satisfied!
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Response from Cuirs Guignard
Hello, Indeed, we made a stock error and no longer have the ordered jacket. However, we sent you a product that closely resembles the cut, color,... but of higher quality from the Daytona brand. We hope this one suits you anyway because otherwise we had proposed a refund. We have kept your contact details in case of restock in the desired product. Best regards, ETS GUIGNARD
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Frascogna
Rating: 4 out of 5
very good product very good quality
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Alain H.
Rating: 4 out of 5
very fast, and superb quality, it's perfect
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Christina J.
Rating: 4 out of 5
Sublime silver tote bag and sublime leather
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Aline
Rating: 3 out of 5
Very good quality of the product. Speed in shipping. Too bad the size of the bags is not mentioned, difficult to have only an opinion based on the image.
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Response from Cuirs Guignard
Hello, Thank you for your feedback. We are sorry that the Phoenix backpack did not suit you. As for the dimensions, they are well indicated on the product sheet: length, height, depth to guide you as best as possible. Have a good day, ETS GUIGNARD.
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Malingrey S.
Rating: 4 out of 5
Nice bag, flexible, pretty color.
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Untel
Rating: 4 out of 5
Quality/Price? For the purchased item, the quality level is a bit below expectations. The lamb leather lacks flexibility and has a rather average quality appearance.
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Annie
Rating: 4 out of 5
Fast delivery Conforms, even better than the photos on the site.
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Dugué
Rating: 4 out of 5
A good product delivered quite quickly
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Ben
Rating: 1 out of 5
I still haven't received my shoes!!!
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Response from Cuirs Guignard
Hello, We have just taken your review into account. We contacted you this afternoon to inform you that your package was delivered against signature to your caretaker. Notifications were sent to inform you of the progress of your order and the proper receipt of the package (signature + messages to support). For any requests, you can contact us at the Mauléon store at 05.49.81.46.94. We remain at your disposal for further information. Best regards.
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Cliente
Rating: 4 out of 5
Fast delivery, small defect on the leather jacket received, call to the store who asks for photos to confirm the defect. Response within the hour with a return voucher. New jacket received a week later and in perfect condition. I recommend despite the defect on the first jacket. Responsive customer service.
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Dugué
Rating: 4 out of 5
Good product shipped quite quickly
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Cliente
Rating: 2 out of 5
Simply not what I expected, not to my taste
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Response from Cuirs Guignard
Hello, you indeed contacted us to inform us that the handbag did not suit you, we refunded you as soon as we received your return package. We believe that the rating of 2 given is more for the bag than for the handling of your order and your refund. Best regards, ETS GUIGNARD
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Marquis J.
Rating: 4 out of 5
Very good contact with the advisors, really pleasant staff. Impeccable delivery and perfect product
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