Customer reviews of Cuirs Guignard

Hello, we have noted your message and are really sorry if the product does not suit you. Indeed, we indicate on this straight-cut sheepskin product that it runs large unlike many leather clothing products. For an exchange, nothing could be simpler, just inform us by email or phone, return the package by colissimo to the store, as soon as received, we validate your exchange request, refund, etc. Best regards.

Hello, we have received your review as well as your message. We have replied to your email. The package is available as you requested. The postal service is doing its job, it is currently at the post office (proof provided in your email). We remain at your disposal by email or phone. Best regards

Hello, you placed an order on our site for a pair of cowboy boots, it is indicated shipped within 15 days / 3 weeks. It has only been 10 days since the order was placed, moreover, it was placed on July 14, a public holiday and a weekend. You will be informed by email about the preparation of the package and its shipment with the tracking number to follow your delivery. So when you note that the tracking system is more than rudimentary, we do not understand, you have not received it yet!!! Thank you

Hello, we are very very surprised by your message, we had you on the phone. You indeed placed an order online and preferred to go to the store for fittings, so we immediately canceled the order. You were supposed to go to our store in Nantes. We do not have much choice in men's pants and they are indeed the same in-store as on the site, we are sorry that you did not find your happiness.... Best regards

Hello, we have taken your feedback on the 1920V boots into account. It is a model of high cowboy boots, slim, you may find them narrow at first, the leather needs to stretch. If however, it is really painful, not pleasant, in that case, the size is not right and you need to proceed with an exchange. For that, you need to fill out the online return form and the necessary will be done upon receipt of your package. For any questions or others, we are always reachable by email or by phone at 0549814694. Hoping that you were satisfied with your navigation on the site, the placing of your order, the delivery of your package, and our customer relationship. We wish you a pleasant day. ETS GUIGNARD

Hello, We are sorry for your delivery, we work with the post office in colissimo delivered against signature, but for your shipment to Belgium it is DPD that takes over. We checked and indeed your package was dropped off at a nearby pick-up point with adapted hours from 11 am to 8 pm. We are really sorry for this inconvenience, sincerely ETS GUIGNARD

Hello, Indeed, you placed an order and the last piece was sold the same day, we contacted you immediately to agree on a change of reference, color or a refund, you preferred to be refunded. We are really sorry and hope to see you again soon on our site. Sincerely ETS GUIGNARD

Hello, We will of course do what is necessary but for that we need to be informed. You need to contact the store by email or phone, here it is to give feedback on your purchase publicly. Could you send us photos to [email protected], we will thus realize the issue and see for an exchange or repair, best regards

Hello Mr. Page, We have just taken your message regarding your review on Trustpilot into account. We took care to make the repair free of charge as requested by you (discussed with you by phone). We advise you to lift your pants by not pulling on the loops but more at the waist to avoid weakening them. As for the condition of the pants, we are sorry but we believe it has been worn; indeed, when we received and opened your package, the pants were stained on the front and back like splashes, that is why we could not exchange it. Your pants left the workshop yesterday and were shipped immediately for delivery to you within 48 or 72 hours maximum (return at our expense). We remain of course at your disposal like for all our customers by email or by phone if you need information or anything else. Wishing you an excellent day. Best regards.

Hello, You left a positive review and gave one star, we think there is a mistake, moreover we notice that you posted another review with 5 stars, thank you.

Hello, You ordered on our site on 28/02 for an item indicated with a delivery time of 15 days / 3 weeks, well highlighted on the product sheet and re-noted before payment! We informed you by email of the delay indicating a departure in week 12, that is to say next week, and we had some advance, the package left this morning. We informed you of the shipment by email with the colissimo link, you should receive it within 48 hours. We therefore shipped the garment within the initially planned deadline, the deadline was indeed respected. We hope the product will suit you, Best regards.

Hello, we have just received your feedback. Please know that we do all repairs and if it is a defect, we can send you a return ticket. We can be reached at the Mauléon store by phone or by email.

Hello, We have taken your feedback into account, we are really sorry if the product indeed has some small stitching issues. And in this case, do not hesitate to contact us by email to make a return! Best regards ETS GUIGNARD