Customer reviews of Cuirs Guignard

Excellent product super satisfied with perfect delivery

First time I ordered this type of product online: - perfect size guide: by following it I got the adapted jacket - delivery: even faster than expected - product quality: conforms to what I expected.

Very nice boots ?? beautiful leather, however be careful with the size... they fit a bit large.. I had to change from 42 to 41... I recommend this site...!

the delivered product corresponds well to the product description, the size is correct. delivery was made in a few days.

Very good product, my partner is delighted

Beautiful product a bit large but I'm hesitant to take the smaller size

Delivery ok, beautiful products, too bad that returns are paid even when making another order

Very nice leather. Just a small downside: On your site, I thought I saw this jacket in dark brown, it is black. Not a big deal. For the size, I had contact with you: perfect.

Fast delivery. Return of pants for size exchange. Very fast as well. I am satisfied with the quality of the leather. To recommend.

Everything fine except for the shipping and return costs for size changes or items themselves.., they should be borne by the seller, since they are items with a quite relevant price.

I ordered on the Cuirs Guignard site and I am not disappointed even though I returned the ordered product due to size.

No tracking on the order, I don't know when my package will arrive and I haven't received an order confirmation by email.

I haven't received the jacket yet.

The jacket I received corresponds to what I ordered. Nothing to say about the product. However, I have a slight impression of having narrowly escaped a scam... Hence the 3 stars. After a first order, I requested to return the jacket which was too large but too short. I did everything by the book by requesting a credit note to buy another jacket. A week later, having heard nothing, I contacted Guignard to find out if the package had arrived. I was told no and asked for the tracking number. Out of honesty, I told them that I had received the wrong proof of deposit at the post office and therefore did not know the tracking number. (This prevents any traceability) A week later, I was still told that my package had not arrived. Probably lost by the post office... I then turned to the post office without much hope since the condition for any coverage by the package insurance is to have the proof of deposit. After numerous attempts with different representatives and the support of the lady at the counter, the post office managed to find the number in question. And there, surprise: The package had arrived at Guignard a week ago... I then contacted Guignard by email to let them know that the post office confirmed the delivery. And there, within a minute, they replied that yes, indeed, the package had arrived and that they would issue me the credit note... Without explanations, without apologies... Guignard is not an Amazon depot, I doubt that a package of this size could go unnoticed when it arrives at their store. Maybe I'm wrong and I just happened to deal with the laziest person in this country, to the point that they didn't even have the strength to turn their head to see the package placed next to their desk... I am willing to be convinced by a sensible explanation. UPDATE I am modifying the end of my review because I just received a response and as I said: I am willing to be convinced... I also corrected the 2 weeks to 1 week. However, I still leave the 3 stars because in the end, you prefer to imply that I am the dishonest one rather than simply admitting that for the buyer (me) it is necessarily suspicious... It is still a substantial amount and precisely the week of Christmas...

The quality despite the color error, apart from that very good.

A bit too tight otherwise the model is good, the color perfect, the XXL remains small.

The color is great, I would have preferred it with a zipper on the side

Quality of the product delivery time

Hello, my purchase does not fully satisfy me because the sleeves are extremely long and with an online purchase, no alterations! I will not do it again! Best regards

The product is correct, except for a small defect from something sharp on the upper back of the leather. The jacket does not match the photo at all, the color is darker and a detail from the description is also not on the jacket. A small note, the invoice is in an envelope. However, I am disappointed because I relied on the photo.

Mediocre quality product, too shiny color, interior in velvet!!!! ... Disappointed with this purchase, I will never order a product online again....

Very good quality of the product, order conforms.

Very good product, quality, delivered very quickly (only 4 days). Just two small inconveniences: the plastic bag packaging is not up to the product and the colissimo only mentions one day of passage without a time and without the possibility of precisely tracking the package through the provided link. Therefore, you need to be available all day at home.

The bag indicated as available on the site when I placed the order was not available.

Super quality, unfortunately very poorly cut for me at the armholes.

Deadlines respected, product corresponding to the order. I think the jacket could have been delivered in a cardboard box and not in a bag.

Bad product also customer service.

The problem with this company is that you place an order, everything goes well, and then no news for tracking. You are not kept informed of delivery times. I am a customer with them and I have already made this remark, but apparently, no improvement on this point. Otherwise, beautiful quality leather. Order n° 00051728 from 22/12/2022 Transaction n° 1638265355 Best regards, Marianne Colin

The quality of the product is top-notch and the price on the English site is more interesting than on the French site!

Too bad there is no half size.. One foot stronger than the other for me, so I had to have them adjusted by a shoemaker for the right foot.. Right foot too big.. Ah my taste beautiful cowboy boots, nice finish, good leather, but not comfortable, to see with time.. mandatory to put insoles inside

Delivery on time. Intact parcel Content in accordance with the order

nice shape, a bit small though and doesn't have "the good smell of leather"

Update II: Thanks for showing it here but I didn't get it to my email. Maybe it's a technical misunderstanding, but trying to figure it out myself was tiring without seeing your emails (searched every day for them), maybe better chat options will help, but its your decision to make, I had a bad experience till I left a review here and got your reply. Update: I did get a refund, on December 13, didn't know why I got it until I saw your company's reply here. I don't know what happened to your emails but they didn't reach me, all I got from you was a tracker on the 23rd to november, then an email to review your product. I ordered a bag a month ago. They didn't answer the email I sent a week ago, don't know how to even find a way to get a refund or the item through them.

Order placed 1 and a half weeks ago and still no information on shipping...

ordered on Monday and delivered on Thursday with a call for size confirmation. very satisfied I recommend

In accordance with the order, very beautiful boots. 4 stars due to the delivery delay, a bit long.

Hello, Already a customer of the house. Completely satisfied!! Excellent leathers, good finish. Small regret! that many leathers and items! are not of French origin and manufacture.. (label to support) Too bad...D.D.

Perfect size choice, thanks to the size-measure correspondence Product/description compliance Satisfaction with product quality Delivery in accordance with what is planned

High quality shoes but even though I took a size larger than my usual size, I couldn't fit my feet into the boots. Attention: return to be paid (20 euros): incorrect! The return should be free.

Very good experience, the products are of very good quality and everything was perfect. Thank you.