Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
After a delivery error of the product, I received a commercial gesture worthy of a professional to resolve this dispute. I now have a pair of Mayura ankle boots in genuine python camel color (light yellow), in accordance with the description, of very good quality and good finish, for a reasonable price.
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cliente
Rating: 4 out of 5
Color and appearance quite consistent with the photo. Careful order!
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Carette
Rating: 4 out of 5
Fast and very good boots
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Myreille
Rating: 4 out of 5
My purchase concerns a handbag. I found the photos of the items very well done. You can really see the item even inside the bag. The delivery was really very fast. The bag is exactly as shown in the photos, no disappointment. I highly recommend this site
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cliente
Rating: 4 out of 5
Good after-sales follow-up. The color of the ordered jacket did not match. I returned the package and was refunded quickly.
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christophe B.
Rating: 4 out of 5
Good contact and good reception on time.
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M. R.
Rating: 4 out of 5
Deadlines respected. Disappointed by the product upon receipt, not by the quality but by the visual aspect which I did not like. I contacted customer service, and I had a very professional interlocutor with whom I settled the terms of the product exchange. Speed, efficiency, kindness, and professionalism were present. I think I will order again through Guignard leathers.
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H.Scharlau
Rating: 4 out of 5
The item was very good as expected. Unfortunately, it took more than a week for the item to be shipped at all. Therefore, one star deduction.
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HUGO V.
Rating: 4 out of 5
Very good for the order of the Daytona leather jacket, very satisfied.
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Aimée-Brigitte G.
Rating: 4 out of 5
I appreciated the quick turnaround, the quality of the product, and the return and refund process. Unfortunately, I had to return the product that didn't fit me. My complaint is that despite the measurements requested during the order, no one told me that my usual size would not fit. I think the clothing runs large and for me, there was no smaller size. Too bad! Other than that, a serious company that I recommend.
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cliente
Rating: 4 out of 5
Well received, thank you
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LydiaB
Rating: 4 out of 5
I loved it even though the color is not quite right, but the new size is perfect, I took half a size up to be comfortable
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cliente
Rating: 4 out of 5
The ordered item did not suit, but the return was taken into account very quickly, the refund was made immediately
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Ismail
Rating: 4 out of 5
For me, it was very quick, but the part where you receive the package should be changed. It would just be necessary to send a confirmation email so that we are not worried.
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Marie-line P.
Rating: 4 out of 5
Important choice. Impeccable delivery. The possibility of choosing larger bags would be appreciated.
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clienteOrsini E.
Rating: 4 out of 5
I ordered several pieces from Cuirs Guignard, always satisfied, except for the sizes, which is a pity
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Abderrahmane A.
Rating: 4 out of 5
Order received quickly with real tracking, product that exudes quality
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cliente
Rating: 4 out of 5
Very good quality. Just a color difference a bit too significant compared to the ordered model. But I still liked it.
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Touchet
Rating: 4 out of 5
Ordered for the first time, I am not disappointed. Fast delivery, item conforms to my expectations. Birthday gift for my husband, waiting for December 1st to get his opinion.
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Mainoldi
Rating: 2 out of 5
Disappointed by the quality and appearance. Worn leather not great, too bad
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Response from Cuirs Guignard
Hello, thank you for your review, you ordered the redskins fray leather jacket, it corresponds well to the photos presented on the site. We actually like the patinated look of the leather, if this does not meet your expectations, you need to return it for a refund, we have not received any requests from you? Best regards, ETS GUIGNARD
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alain M.
Rating: 4 out of 5
Very satisfied with customer service
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cliente
Rating: 4 out of 5
Very good quality and corresponding price
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Theret V.
Rating: 4 out of 5
Very nice boots, beautiful material, the quality seems perfect except maybe the outer sole which is very slippery, too bad there is no thickness like on the heel, good product
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JEAN-LUC D.
Rating: 4 out of 5
Very nice product, it would be excellent if there was a protective pad on the leather sole to protect the seams and protect against moisture. Best regards!
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Marie B.
Rating: 2 out of 5
I placed a first order, pants too small. Perfect advice, quick exchange. Delighted I wanted to buy a skirt. Same, too small, does not correspond at all to what I expected. I deduce that the items really run small. Therefore, I returned it, I am waiting for a refund. I no longer plan to order from Cuirs Guignard. Too bad.
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Response from Cuirs Guignard
Hello, Thank you for this feedback we are really sorry that the skirt does not fit, we received the return on Friday and the refund was processed the same day. For the pants order, following our email exchanges, we made an exchange and you were delighted with this purchase, that is why you placed a new order! Each product depending on the cut is different, indeed, leather runs small, we specify this and try to help as best we can if we have the right information, have a good day ETS GUIGNARD
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BRUNO R.
Rating: 4 out of 5
Order as expected, deadline respected. Beautiful quality leather jacket, too bad nothing indicates its origin and place of manufacture. Perfect size and fit according to the indications and advice.
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AIT A.
Rating: 1 out of 5
Good evening My collar was not handed over to you personally your book at Sonné at the door And asked I come down from the 8th floor to retrieve my collar And that usually other delivery people call on the intercom and come up and drop off the package to give them the code I am a very good customer with you but if this happens again I will go elsewhere thank you
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Response from Cuirs Guignard
Hello, We acknowledge your comment regarding the delivery of your package. All our packages are delivered by post in colissimo with signature upon receipt, as you have noticed on your previous orders. We are sorry if the delivery person did not want to go up the 8 floors to drop it off for you, we do not know how delivery people work in your area, the only thing requested is a hand delivery and you clearly indicate that the delivery person rang and asked you to come retrieve the package at the bottom of the building so for a hand delivery. We are truly sorry if the delivery did not fully satisfy you, have a good day. ETS GUIGNARD
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RICHARD D.
Rating: 4 out of 5
Good quality. Be careful size very (too) big. Too bad shipping is not included in the price of the item.
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customer
Rating: 3 out of 5
I have not received my order yet, so this is not a comment on your products. I am happy to do a product review once I receive my order. My order date is 31 August. My order wasn't prepared until 9 September. And just today, a week after it was prepared and 16 days after my order date, my order has shipped. I've received 2 rating requests since I placed my order, so I am giving the feedback. Still very excited for my order. But shipping 16 days after my order date is very long. And I'm still not sure when delivery is expected, hoping delivery date will soon be available too.
Response from Cuirs Guignard
Hello Indeed, your order was placed on 31/08 for three items a bag shipped within 10 days a jacket shipped within 2 days and a pair of boots shipped within 15 days / 3 weeks. Your delivery address is in the United States, so we warned you by email that we are grouping the 3 items, your package was therefore shipped in full on Friday, September 16, your package is currently being delivered, so we are now waiting for your opinion on the products.Thank you ETS GUIGNARD
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cliente
Rating: 3 out of 5
long a preparer
Response from Cuirs Guignard
Bonjour, Nous prenons en compte votre remarque, vous avez passé commande sur notre site d'une sacoche cuir hexagona , nous indiquions un délai d'envoi de 10 jours ouvrés , votre colis a été expédié sous 6 jours , nous avons donc largement respecté nos engagements. Désolés que vous trouviez ce délai trop long, nous espérons que le produit vous convient et vous revoir prochainement sur notre site pour un autre achat , bonne journée ETS GUIGNARD
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Norm S.
Rating: 3 out of 5
The service from Cuirs Guignard was okay even though they did initially give me the wrong tracking number. The item took about two weeks from placing the order to receiving it here in Australia which was okay. Unfortunately, the Sendra Boots I ordered had a fault in them. Not up to Sendra's usual standard. Very disappointing but not worth the effort to return from here in Australia. They should have been checked by Cuirs Guingnard before dispatching them to me.
Response from Cuirs Guignard
Hello We are very sorry if the product is not suitable, sendra products are of very good quality and finish, what's going on? we did not have any emails to let us know, we would have seen for an exchange or a refund. As for the tracking number when sending it by email, there was indeed a one-digit error, following your message we immediately rectified it, cordially ETS GUIGNARD
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de G.
Rating: 4 out of 5
Hello, Order delay and taking order super. My only concern is that I don't have the mannequin size and for size 64 the sleeves are really too long by 5 cm what to do today, artisans who take back leather, even in Annecy, are rare. But on your side, there aren't really any solutions. Quasimodo remains Quasimodo. Otherwise, nice garment. Best regards, Gilles
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MOULY A.
Rating: 3 out of 5
I received the jacket, it is too small despite the provided measurements that matched. When I requested a return and refund, there was no offer for an exchange in a larger size.
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not fit. We try to advise our customers as best as we can with the information you provide us, but an error is possible. In this case, it is indeed possible to return the jacket either for an exchange or a refund. For your order, you sent us a request for a refund, we followed your request; otherwise, we would have offered you an exchange. Best regards, ETS GUIGNARD
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cliente
Rating: 4 out of 5
I received my package but ordered on August 13 and delivered on September 3! Otherwise, very good product.
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STEPHANE J.
Rating: 3 out of 5
Order not received because the supplier is closed until August 28, so 3 to 4 weeks of waiting. Order placed on August 15, so a total of 1.5 months of waiting, I think.
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Response from Cuirs Guignard
Hello, indeed during the month of August, the delays can be a bit longer than expected, but don't worry, we do our best. Your package was sent today; we indicated a delay of 15 days / 3 weeks, and we even took less time! Wishing you a good reception, best regards.
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STEPHANE J.
Rating: 3 out of 5
After a small issue with my order, the responsiveness from the Cuir Guignard site was immediate. Thank you for this professionalism.
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Response from Cuirs Guignard
We are sorry for this inconvenience and your disappointment. Please know that we do our best for our customers. We have sent you an email to your personal address to offer you compensation. Best regards.
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Marianne
Rating: 2 out of 5
I placed an order 9 days ago for a women's jacket, the amount of 191€ has been debited and since then no news.
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Response from Cuirs Guignard
Hello, We are really sorry, we take your comment into account. Please note that for credit card payments, you are indeed debited on the day of purchase regardless of the shipping delay of the merchandise. You ordered an item shipped within 10 working days, it was sent on time. You were informed of the shipment by email with the colissimo link for delivery tracking. But you received the link to give your opinion on our site before receiving your package, so we understand.... Best regards, ETS GUIGNARD
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Daniel
Rating: 2 out of 5
Good afternoon, I wanted to thank you for all the work done, the product arrived in perfect condition and in good shape, but we were very disappointed with the jacket I ordered for my wife, as the inner lining is not the same (it is very thin) as well as the exterior (it is very thin, looks fake and does not have the thickness to protect at all) it is like tissue paper, that is why we are unhappy, it does not have the same thickness and authentic look as the women's jacket compared to the men's one.
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Response from Cuirs Guignard
Good morning, we have taken into account your dissatisfaction with the women's jacket, after which it is lambskin and therefore more flexible and thin. We have items closer to the men's model like the
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Jeanine
Rating: 4 out of 5
Very satisfied with the quality and service
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cliente
Rating: 4 out of 5
Magnificent boots, but unfortunately impossible to wear. Quick refund.
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