Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1, 2, 3 and 5 stars

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Laurent G.
Rating: 5 out of 5
The shipping is fast. The product is of very good quality and corresponds perfectly to what I hoped for. Very good communication with the people on the site...
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Carole
Rating: 5 out of 5
Last minute information by phone very friendly at 7 PM, despite the holidays and the announced delivery times (15 days to 3 weeks), the boots arrived within 48 hours, even ahead of the birthday. Wise advice regarding the size, the product is perfect, the service too.
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Un F.
Rating: 5 out of 5
Very good site. Lots of choices. Correct prices. Top customer service, fast, efficient, serious and friendly. To recommend.
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parisot C.
Rating: 5 out of 5
very good quality beautiful finish
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Elisabeth
Rating: 5 out of 5
Delighted with the quality of the leather boots. And perfectly matches the visual on the site. I contacted customer service because I had a doubt about the size, they advised me very well and shared very good advice. I highly recommend! Thank you again!
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.CLAUDE.DAUBIAN
Rating: 5 out of 5
Fast delivery and return the jacket is well tailored very satisfied for the moment.
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isaleb
Rating: 5 out of 5
Very nice three-quarter Delivery top Customer service also A customer for years and never disappointed! Thank you
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client R.
Rating: 5 out of 5
Super happy with my cowboy boots. Blue leather. This is my third pair. I have a black leather pair and a pair in python skin. very fast delivery. Perfect size. Lots of choices on the site, only downside is that there are only 2 brands represented
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helene J.
Rating: 5 out of 5
Very satisfied with my purchase
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Sandra
Rating: 5 out of 5
The lavender jacket is splendid! Well cut, beautiful material, beautiful color. I am delighted. And the customer service is very attentive. All made in France for a really affordable price!
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Nathalie
Rating: 5 out of 5
Serious establishment. Jacket purchased of great quality, perfect size, reasonable price. Shipping by Colissimo, good for local business. To recommend without reservation.
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Carole
Rating: 5 out of 5
Super well respected and well scheduled deadline Thank you
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client(e)
Rating: 5 out of 5
The jacket that was delivered to me is very good and meets my expectations... the delivery was fast.
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T P.
Rating: 5 out of 5
The contact and the products are excellent
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Clément
Rating: 1 out of 5
I request a refund for my purchase because I was assured of the provision of a size after visiting and returning the product to the store in Mauléon that I apparently will not be able to have before September. I have made a request to a consumer association
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Response from Cuirs Guignard
Hello We do not understand your message and are more than surprised. We indeed informed you that we no longer had the product in stock and would have some for the return in September. We offered to cancel the order immediately and refund you and you refused and said you would wait. And now you note that we do not want to refund you ?????? and that you want to make a complaint to an association, we do not understand your reaction at all and why you note this ... We immediately cancel your order and refund you, we prefer. Best regards ETS GUIGNARD
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Laurence
Rating: 5 out of 5
Order processed quickly, no delivery issues and beautiful perfect, true to the photo. A big congratulations!
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NONO33
Rating: 5 out of 5
Perfect! Quality product and fast shipping. Thank you
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Monsieur M.
Rating: 5 out of 5
Very nice bag.. nice quality. Super. Thank you
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Mylène
Rating: 5 out of 5
The quality of the leather is very good, it has no smell like some do. The bag was very well packaged, the delivery went smoothly. In short, nothing to complain about. If necessary, I will order again from Guignard.
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Damien
Rating: 5 out of 5
Very good transaction. Very good customer service on the phone.
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Philippe M.
Rating: 5 out of 5
Excellent telephone support. Julien advised me perfectly and my order arrived without any issues.
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marc D.
Rating: 5 out of 5
Perfect, nothing to say, fast delivery
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cliente
Rating: 5 out of 5
The product I purchased is of very good quality. The inquiries about the most suitable size were answered instantly and the recommendation received was accurate. Very good shopping experience.
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cliente
Rating: 5 out of 5
Great product, fast delivery
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JOCELYNE C.
Rating: 5 out of 5
The product meets my expectations.
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Nathalie S.
Rating: 5 out of 5
I received my leather jacket in less than a week, very well packaged (box, bag). The leather is of good quality, I am satisfied with my purchase and would recommend.
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Nicolas B.
Rating: 5 out of 5
Delighted with my order and the welcome/advice via phone from the person I spoke to before confirming my cart. We are dealing here with a small network of real physical stores that also do online sales and not just a dehumanized platform with call center employees, and you can feel it in the knowledge of the products, which is really nice, builds trust, and encourages you to proceed to the purchase. In short, it's real commerce. Otherwise, the ordered product was received quickly, well packaged, and fully compliant with the prior exchanges. In the end, I really recommend this site and will not hesitate to order again from them, whether for myself or other family members.
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MICHEL L.
Rating: 5 out of 5
Nothing to say, the delivery and the quality of the product seem very reasonable, to see over time.
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Delphine N.
Rating: 5 out of 5
Delighted with the bag I ordered.
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Guy-Michel M.
Rating: 5 out of 5
Very good value for money
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Marie C.
Rating: 5 out of 5
Order placed, the item was out of stock, I contacted customer service because it was a gift. The person did everything possible for me to be delivered on time. Very satisfied with the transaction, I recommend more and more.
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Pierre
Rating: 5 out of 5
very satisfied with the product
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Marc
Rating: 5 out of 5
Very fast delivery... quality product...
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RV
Rating: 5 out of 5
Nothing to report, I live in the DOM and received my order without any problems with regular communication about the status of my order. The latter was in accordance with the information on the site. I recommend.
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Client
Rating: 5 out of 5
Following my visit to their site. While passing through La Rochelle, I stopped by their store. Great welcome, a huge selection, quality leather boots. They didn't have my size in the color I wanted, however, they let me try them in another color to make sure for my order. I appreciate the proposal and the availability of the seller who, by the way, explains the history of the Guignard house and stores. THANK YOU. The delivery is fast. I should receive them tomorrow and I am sure my expectations will be met. I am more than satisfied. I recommend.
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Massin
Rating: 5 out of 5
Order delivered quickly, quality product.
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Delphine N.
Rating: 3 out of 5
Order placed on April 25, 2024. My payment was accepted the same day and since then I have had no new information. I do not know if and when my package has been sent.
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Response from Cuirs Guignard
Hello, You indeed placed an order on the evening of 25/04 for an item indicated with a shipping delay of 10 days. The order was validated on 26/04 and debited from your account, which is normal and logical with credit card payments. You received the order confirmation and an email yesterday to inform you of the preparation, delivery is expected at the end of the week or early next week at the latest. You will be informed by email of the shipment with the colissimo link. Best regards, ETS GUIGNARD
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Canaux
Rating: 5 out of 5
First order with you, and it meets our request, top-notch, very fast, a team that listens, and very nice ?? We will be back soon ?? ... A big congratulations to you. See you very soon ??
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Gilles H.
Rating: 1 out of 5
Still haven't received the product from my order!!!!! Following the email from COLISSIMO POST FOR MORE THAN A WEEK. I am very disappointed.
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Response from Cuirs Guignard
Hello, you placed an order on 16/04/2024, your package was sent on 17/04/2024, the package is currently being delivered to the pickup point you chose. Unfortunately, we are dependent on the Colissimo postal service and we dispatched the package without fail within the allotted time. After that, you received notifications for the delivery of your package. Unfortunately, we cannot do anything about the delivery and the time frame set by the post office. Best regards.
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client
Rating: 3 out of 5
The pants are presented in a 501 cut. Be careful, I have a 501 jeans in size 44 that is a bit big for me and I had to take a 46 for the leather pants. That being said, good quality, nice cut, and very satisfied.
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