Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1, 2, 3 and 5 stars

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Morel B.
Rating: 5 out of 5
Responsiveness, product conforms to our expectations, very good value for money
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mustapha D.
Rating: 5 out of 5
Hello, concretely I will be brief but precise they are top notch, order received corresponds totally to what was advertised, a quality jacket from Marc is really inexpensive to recommend. Thank you
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Mme W.
Rating: 5 out of 5
Good experience, very fast shipping! Perfect
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Jose S.
Rating: 1 out of 5
The color of the received garment had nothing to do with that of the website. The garment on the website is hazelnut color and I received a chocolate color. The refund was carried out correctly after its return, assuming the shipping cost (50 euros). The quality of the garment is unbeatable.
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Response from Cuirs Guignard
Hello, We are very sorry for your comment and we are really surprised, as the color matches perfectly with that of the photo. We have the model in store and, indeed, it is the correct color. You returned the jacket; the order was canceled and you received a full refund, including the jacket and the initial shipping costs. Sincerely,
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Dominique
Rating: 5 out of 5
A store where you find a lot of choice, quality, skills, and an ultra-efficient customer service! Highly recommend without hesitation!
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Daniel D.
Rating: 5 out of 5
I have been a customer for a few years and always very satisfied with the jackets purchased, so for this handbag it's the same, very good quality, but since I haven't given it yet I can't say more :)
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Floridugué
Rating: 5 out of 5
Very beautiful quality
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Gisèle
Rating: 5 out of 5
Very fast delivery and impeccable product. The person on the phone gave good advice and was very nice, thank you.
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cliente
Rating: 5 out of 5
Product conforms and quick processing of the order
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Nouveau C.
Rating: 5 out of 5
Product conforms and of quality. The exchange for a larger size was resolved in less than a week. Good responsiveness. Great!
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Mr C.
Rating: 2 out of 5
I was looking forward to receiving my pair of cowboy boots, but the experience turned into deep disappointment as soon as I opened the box. I noticed a blatant manufacturing defect on the leather (deep mark). For a supplier of your renown, which positions itself in a high-end segment, this is simply unacceptable. When investing a significant amount in shoes of this type, one is entitled to expect: A rigorous quality control before shipment, which clearly was lacking here. A first choice leather, free from any structural imperfection. A finish that matches the displayed selling price. Receiving a defective product from a renowned brand is one thing, but that it passes through the cracks of your quality service is very worrying for your brand's image. A loyal customer should not have to suffer the consequences of a lack of internal rigor.
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Response from Cuirs Guignard
Hello Sir, We have received your review. We are surprised that you did not reach out sooner, indeed you retrieved your boots on 04/12/2025 and we are on the 18!!!!??? You could have contacted us by phone or email so that we could be aware of the issue encountered. Please note that the model '218' is made of aged cowhide leather and has a waxy matte appearance which gives it a marbled, aged look that highlights the imperfections of the skin. This is your first order with us and we are sorry that the model does not suit you. We reiterate that if there was indeed an issue from the start, one does not wait 14 days to report a problem..... We can offer you a refund as soon as the boots are returned by mail if the boots are indeed new and unworn. Best regards
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Vincent
Rating: 5 out of 5
I wanted to acquire a pair of low cowboy boots in blue cowhide leather because I wanted it to match my jeans. It's done! Plus, I am passionate about cowboy boots, how can one resist such noble products as leather.
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Killian P.
Rating: 5 out of 5
Good quality leather, ordered online, arrives very quickly. I didn't know my size, so I then went to the store (In Mauléon), the staff there perfectly advised me and were very friendly.
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Marie-Laure M.
Rating: 5 out of 5
Very well advised by the Guignard house, very friendly. Order arrived very quickly, delighted with the product, very high quality.
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coquelin
Rating: 5 out of 5
As usual, Guignard leathers are of excellent quality, the shipping is quite fast and the packaging is careful.
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C. M.
Rating: 5 out of 5
The product is true to what was ordered and the delivery was made on time.
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Seb N.
Rating: 5 out of 5
Impeccable! Very good advice and quality boots received quickly.
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Giumentaro A.
Rating: 5 out of 5
This is the second purchase I make on this site, I can only say that speed, precision, and kindness are their strengths, you can't expect more, very satisfied, I highly recommend shopping, there is only the embarrassment of choice ??Thank you.
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Mic M.
Rating: 5 out of 5
Very well advised for a first purchase. The follow-up and packaging are of quality. Thank you for this magnificent jacket which is also of very good workmanship. See you soon for a new experience. Best regards.
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LEROY S.
Rating: 1 out of 5
Hello, I received my order and one item is missing. I contacted customer service and was told that the item was not available and that it would be sent to me later...... I would have liked to be informed that the item was not available right after the order.... Or at least at the time of delivery: there was nothing!!!!! No information!!!!!
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Response from Cuirs Guignard
Hello, You placed an order for 4 pieces. The deadlines are indicated under each item. We proceeded with a partial shipment of 3 items out of 4 and we informed you by email. You were informed about the status of your order, partial shipment with the colissimo tracking number, you probably didn't pay attention but you were indeed warned! We decided to split it into two shipments so you wouldn't have to wait for the last item which has a longer delivery time. We never said that the item was not available but rather that it was taken into account and indicated for delivery within 15 days / 3 weeks. The last product is scheduled for shipment this week. Best regards.
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EXPERT.COM
Rating: 5 out of 5
Everything is perfect Nothing to say
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cliente
Rating: 5 out of 5
Package received very quickly, very good quality of the jacket.
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cliente
Rating: 5 out of 5
Beautiful merchandise Quality
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Florence L.
Rating: 5 out of 5
Leather clothing of very good quality, and top customer service! Bravo!
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Niko
Rating: 5 out of 5
Very good experience with friendly and serious people, with whom it is possible to discuss. And very good quality of the purchased product, arrived very quickly, and in very good condition. Thank you very much, and see you soon.
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Chris
Rating: 5 out of 5
Order received damaged, top responsiveness of customer service and exchange without issues, I recommend.
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Zeus
Rating: 5 out of 5
Fast and impeccable delivery, the boots are comfortable and true to the photo.
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Cristelle
Rating: 5 out of 5
Superb Schott jacket, lovely team and good advice, I highly recommend.
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Evelyne M.
Rating: 5 out of 5
First very positive experience that allowed me to discover the excellent quality of the products, the finish. However, due to an unsuitable cut, I had to return the item. As soon as it was received, the refund was made.
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Mario M.
Rating: 5 out of 5
Very beautiful qualities super !!!!!!!
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Mickael
Rating: 5 out of 5
Excellent product, already 2 orders and always satisfied.
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Anne L.
Rating: 5 out of 5
Very happy with my purchase, fast shipping and good quality of the jacket.
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Caroline F.
Rating: 5 out of 5
Product of very good quality, the shipment is very fast, we had to return the boots for a larger size, the return of the new pair was very quick. I recommend+++
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client D.
Rating: 5 out of 5
Beautiful item, at a good price. Speed of delivery.
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Myriam
Rating: 5 out of 5
I bought some boots that were supposed to be delivered within 3 weeks... I ordered on Tuesday evening and received them on Thursday morning. Superb as in the photo. I am delighted.
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Corine
Rating: 5 out of 5
An excellent after-sales service! Reactive and efficient interlocutors, attentive to the customer. Delighted with my women's sheepskin vest. One remark: Guignard leathers run a bit large. You should consider one size down from your usual size. I still kept my vest because I will wear it with a thick sweater.
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Michel D.
Rating: 5 out of 5
Serious company, with a family appearance, professional and friendly. It is often difficult to order a garment, such as a 3/4 leather jacket on a website. Here, my support was complete: the website guidelines first and foremost the oral contacts, support that I should have imposed on myself from my first order (I would have saved on a return... but that's my fault, too sure of myself...). I say again bravo and thank you for everything.
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Christine B.
Rating: 5 out of 5
I am satisfied with my order. Beautiful quality.
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José
Rating: 5 out of 5
The pair of shoes I had chosen did not fit, I returned it in the original package. I was refunded very quickly. Very serious site, to recommend ????
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Remi D.
Rating: 5 out of 5
Jacket of very beautiful quality, very good advice for the size, speed of delivery, very well packaged, second purchase and still delighted.
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