Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Customer contact impossible, regarding the shade of a leather jacket too superficial and which therefore disappears quickly.
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Response from Cuirs Guignard
Hello We acknowledge your message, you note customer contact impossible, we are however reachable by phone or by email without any issues and respond very quickly. Are you talking about your last order for a fabric sweatshirt? or your order from the beginning of the year for the Daytona jacket? Do not hesitate to contact us, send us visuals and we will do what is necessary. Best regards
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Meirav
Rating: 1 out of 5
You did not answer at all.
Response from Cuirs Guignard
Bonjour Nous recevons votre note pour un avis sur une commande que vous n'avez jamais passé !!! Vous aviez opté pour un paiement par virement bancaire que nous n'avons jamais reçu , la commande a donc été annulé. Nous ne comprenons donc pas votre note et votre message ....
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cliente
Rating: 1 out of 5
Hello, the cowboy boots are beautiful but too big, despite my request for information to Cuirs Guignard before the purchase (who advised me to take my usual size). I will have to return them and it will cost me dearly in postage.
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Response from Cuirs Guignard
Hello, we are sincerely sorry, we always advise to take your usual size and it works. We have received your return request, but without details, would you like an exchange or a refund? Best regards.
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cliente W.
Rating: 1 out of 5
???? Very bad experience we ordered a bomber at 1500€ which arrived torn with defects when we requested the exchange it was not accepted because for them it was normal that it was due to the appearance of the leather. The quality of the jacket had nothing to do with the photos.
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Response from Cuirs Guignard
Hello Madam, You indeed bought a sheepskin bomber from the brand Cockpit USA which has been manufacturing high-quality clothing in the USA for many decades. To make these jackets with military references as close as possible to the clothing of the time, this company uses skin aging techniques. We regret if this aspect of the leather did not convince you. Best regards Cuirs Guignard
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frédérique L.
Rating: 3 out of 5
If it had been possible, I would have given 5/5 for the efficiency of online shopping and the refund after returning my order. I was disappointed upon receiving the item because the size did not match (I followed the size guide) and the design of the garment: a skirt impossible to wear due to lack of opening at the bottom, which prevents taking a normal step.
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cliente
Rating: 2 out of 5
Size far too large despite the size guide, fearing that the size might still not be right, return is paid and cost me 10 euros. I opted for a refund once but not twice. However, the item was superb.
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Response from Cuirs Guignard
Hello, we have taken your opinion into account, we are sincerely sorry that the product does not fit you in terms of size. We are available as much as possible by phone, by email to inform you as best as possible about the products and sizes. We clearly state that the return is at the customer's expense, we are sorry that you remain with this opinion. Best regards, ETS GUIGNARD.
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Sylviane
Rating: 3 out of 5
I still haven't received my order. So my opinion for now is not closed, however, I have never had a delivery date?
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Response from Cuirs Guignard
Hello, you ordered a pair of cowboy boots on November 1st, a public holiday (+ the day before the weekend), we took it into account on Monday, November 4th. As indicated on our site, you should allow 15 days / 3 weeks for delivery. The order has therefore been in progress for only a week and we inform you that it is being prepared for shipment today or tomorrow at the latest. We will send you the tracking number by email to follow the delivery of your package. And we hope that the boots will satisfy you when trying them on. Best regards, ETS GUIGNARD.
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Patrick L.
Rating: 2 out of 5
I had taken the precaution of calling for the color. We wanted an orange pouch. The person indicated to me that the mention cognac was due to the nomenclature but that the color was indeed orange as in the photo. Disappointment, the received pouch is not orange but cognac!!!!!!
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Response from Cuirs Guignard
Hello, we are sincerely sorry if the color does not suit you, it is indeed an orange as in the photo and not cognac as we have several in the Hexagona brand. If the product does not satisfy you, you need to return it for a refund. Best regards, ETS GUIGNARD.
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cliente
Rating: 1 out of 5
We still haven't received the package?
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Response from Cuirs Guignard
Hello, As indicated on the site, the delivery time is 15 days to 3 weeks unless in stock at one of our stores. The package is on its way and you have received notifications by Colissimo mail. You should receive your order this middle or end of the week. You will be informed by mail of its arrival. You can also track the shipment of your order with the tracking number provided at the time of shipment. If you encounter difficulties or others, you can also contact us by phone or email at the Mauléon store, a team is always available to inform you. Best regards.
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Client
Rating: 3 out of 5
Very beautiful house but disappointed with my last order, box half open fortunately the jacket was still inside and I was disappointed not to have the hanger anymore, but happy they have beautiful leathers
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Ambre
Rating: 1 out of 5
The item I had purchased was no longer available. I had waited 1 month to decide. Fortunately, I paid via PayPal, as their messages ended up in spam. I was therefore informed by PayPal. I found the same jacket on another site, 50 € cheaper.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we are sincerely sorry this product is indeed discontinued and from last year's collection so no restocking possible. That is why you found this jacket on another site in clearance. As for the messages, we cannot do anything unfortunately, we informed you as we should, we cannot foresee that your mailbox considers emails as spam, we have made a full refund to your PayPal account. We are sorry for the handling of this order and for your feedback. Best regards, ETS GUIGNARD
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Aline
Rating: 3 out of 5
Very good quality of the product. Speed in shipping. Too bad the size of the bags is not mentioned, difficult to have only an opinion based on the image.
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Response from Cuirs Guignard
Hello, Thank you for your feedback. We are sorry that the Phoenix backpack did not suit you. As for the dimensions, they are well indicated on the product sheet: length, height, depth to guide you as best as possible. Have a good day, ETS GUIGNARD.
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BEN
Rating: 1 out of 5
I still haven't received my shoes!!!
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Response from Cuirs Guignard
Hello, We have just taken your review into account. We contacted you this afternoon to inform you that your package was delivered against signature to your caretaker. Notifications were sent to inform you of the progress of your order and the proper receipt of the package (signature + messages to support). For any requests, you can contact us at the Mauléon store at 05.49.81.46.94. We remain at your disposal for further information. Best regards.
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cliente
Rating: 2 out of 5
Simply not what I expected, not to my taste
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Response from Cuirs Guignard
Hello, you indeed contacted us to inform us that the handbag did not suit you, we refunded you as soon as we received your return package. We believe that the rating of 2 given is more for the bag than for the handling of your order and your refund. Best regards, ETS GUIGNARD
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Shaila B.
Rating: 3 out of 5
Customer service is good but they don't speak languages like Spanish.
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Response from Cuirs Guignard
Hello, thank you for your message. Indeed we are French, but we have one of our colleagues who can speak Spanish or English if necessary. Have a good day ETS GUIGNARD
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Clément
Rating: 1 out of 5
I request a refund for my purchase because I was assured of the provision of a size after visiting and returning the product to the store in Mauléon that I apparently will not be able to have before September. I have made a request to a consumer association
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Response from Cuirs Guignard
Hello We do not understand your message and are more than surprised. We indeed informed you that we no longer had the product in stock and would have some for the return in September. We offered to cancel the order immediately and refund you and you refused and said you would wait. And now you note that we do not want to refund you ?????? and that you want to make a complaint to an association, we do not understand your reaction at all and why you note this ... We immediately cancel your order and refund you, we prefer. Best regards ETS GUIGNARD
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Delphine N.
Rating: 3 out of 5
Order placed on April 25, 2024. My payment was accepted the same day and since then I have had no new information. I do not know if and when my package has been sent.
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Response from Cuirs Guignard
Hello, You indeed placed an order on the evening of 25/04 for an item indicated with a shipping delay of 10 days. The order was validated on 26/04 and debited from your account, which is normal and logical with credit card payments. You received the order confirmation and an email yesterday to inform you of the preparation, delivery is expected at the end of the week or early next week at the latest. You will be informed by email of the shipment with the colissimo link. Best regards, ETS GUIGNARD
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Gilles H.
Rating: 1 out of 5
Still haven't received the product from my order!!!!! Following the email from COLISSIMO POST FOR MORE THAN A WEEK. I am very disappointed.
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Response from Cuirs Guignard
Hello, you placed an order on 16/04/2024, your package was sent on 17/04/2024, the package is currently being delivered to the pickup point you chose. Unfortunately, we are dependent on the Colissimo postal service and we dispatched the package without fail within the allotted time. After that, you received notifications for the delivery of your package. Unfortunately, we cannot do anything about the delivery and the time frame set by the post office. Best regards.
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client
Rating: 3 out of 5
The pants are presented in a 501 cut. Be careful, I have a 501 jeans in size 44 that is a bit big for me and I had to take a 46 for the leather pants. That being said, good quality, nice cut, and very satisfied.
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Jumel C.
Rating: 1 out of 5
I still haven't received my order from 11/04 despite a follow-up with customer service who assured me that the package would be delivered by 20/04 at the latest. I will not order from this site again.
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. Unfortunately, we are dependent on the post office and we sent the package on time as you can see (the package was dispatched on April 18 and available at the pickup point you chose on April 22). We are sorry for this involuntary incident on our part. Best regards.
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cliente
Rating: 3 out of 5
Average, I returned a jacket to exchange it, it has been a week and still no return....
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Response from Cuirs Guignard
Hello, we are very surprised by your message, we received your return package this morning. It was delivered to you last Thursday, we do not know what day you dropped it off for a return but we assure you 100% that it has not been a week. The package was delivered this morning and we processed the exchange the same day. Indeed, we sent you an email this morning with the tracking number for your exchange. Best regards.
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Malingrey S.
Rating: 3 out of 5
The products do not correspond to the products, especially in terms of colors.
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Response from Cuirs Guignard
Hello, we acknowledge your feedback regarding the red Ziya jacket and the green Vienna bag. We are truly sorry if you find that the colors do not match, it is true that depending on screen resolutions and retouched photos, there may be a slight color discrepancy. If that does not suit you, please do not hesitate to contact us for an exchange or a refund. Have a good day, ETS GUIGNARD.
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Vitor M.
Rating: 2 out of 5
I placed an order on April 4 and I have no news. The last information was on April 7.
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Response from Cuirs Guignard
Hello, you indeed placed an order on our site on Thursday, April 4, we have received it. It is an order for a bag indicated to be shipped within 10 working days, the package is being prepared for shipment today. You will receive all the information by email today (preparation, tracking number, link, etc.). We wish you a good reception and a nice day. ETS GUIGNARD
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client V.
Rating: 3 out of 5
Overall satisfied with the communication from the seller with me and the quality of the purchased item (Schott). However, before ordering, I took the time to provide the seller with all the measurements he requested, along with a diagram (front-back-sleeve) of a jacket that fit me very well in terms of size with very precise measurements. He directed me to an XL... Trusting him, I ordered this recommended size which ultimately was too small for me... So return at my expense: exchange for the larger size...
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Response from Cuirs Guignard
Hello, we have taken your comments into account, we indeed tried to judge the best size that would suit you and according to all the information, the XL was sufficient, unfortunately, you are not comfortable in it, we are really sorry. After that, we try our best to guide our customers via phone, emails, etc., but it may not be right because some people like to be very comfortable in their clothing while others, on the contrary, want a very fitted look... So we may make mistakes, we are sincerely sorry and hope that you are still satisfied with your jacket, our services, etc. Have a nice day.
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cliente S.
Rating: 1 out of 5
Wrong package.
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Response from Cuirs Guignard
Hello We have taken your feedback into account and we are truly sorry. We realized after sending that we had swapped two orders of the same material, color, size but not reference, we informed you by email before delivery. We sent you a return label for the return of the package at our expense and we are waiting for your return package to send you the correct item! We are sincerely sorry and have tried to react as quickly as possible and correct our mistake, unfortunately this can happen to anyone the main thing is to apologize and correct it. Have a nice day
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Rene S.
Rating: 1 out of 5
ABSOLUTE CATASTROPHE, WHEN A FRENCH COMPANY TRIES SO DILETTANTISHLY TO SELL CLOTHING IN GERMANY! THE 33 IS MISSING AS A PREFIX AND EVEN IF YOU SELECT IT, IT COMES "NO CONNECTION..." EMAIL IS REJECTED DUE TO INCORRECT FORMAT... YES, IT'S JUST GERMAN FORMAT WITH .DE OR .NET, ETC.! DON'T BE FOOLED BY THE CHEAP PRICES! RATING: I WOULD PREFER 2 MINUS STARS, BECAUSE OF MY WASTED TIME!!! Update 8.4.24: THIS IS THE PHONE NUMBER THEY PROVIDE: Customer service (33) 0549814694 We do the following: Anyone who reads this can call this French number, BECAUSE NOTHING WILL HAPPEN EXCEPT THAT IT RINGS "NO CONNECTION UNDER THIS NUMBER." EVERYONE WHO HEARS THIS WILL GIVE A LIKE... THANK YOU THE PROBLEM: WHEN YOU TRY TO ANNOY IT BY EMAIL, THE EMAIL FORMAT IS REJECTED !!!!!!!!
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Response from Cuirs Guignard
Good morning, we just asked for your review, as we have no customers under this name. We sell in France and many other countries, including Germany, without worries. We communicate via email when we need information or other details. We do not understand your opinion at all!!!! Good day We really think this is a review aimed at harming our brand, we have no customer by this name and these statements are false, the phone number is correct and has been this way for years, same for our email address.
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Client
Rating: 3 out of 5
Serious company. Product conforms to the description sent quickly. However, a big downside regarding the RETURN FEES which are around 13 euros (discouraging for trying on if the product does not fit). Some competing companies do better by offering free returns...
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cliente
Rating: 3 out of 5
Hello, the jacket is very nice but I ordered an L and its size is very small.
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Response from Cuirs Guignard
We have taken your feedback and the sizing issue into account. However, we did not have any measurements (chest circumference, waist circumference, your height + weight) as indicated on the site when you placed your order to better guide you in choosing your size. We are always available for any questions or others either by email or by phone at the Mauléon store at 05.49.81.46.94. We could have adapted to your request for a possible exchange or others. Best regards.
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cliente
Rating: 1 out of 5
Late delivery, 3 weeks later and the order is still not delivered...even though it was supposed to be shipped 7 days after the order... The service refuses to cancel the order or to meet the delivery deadlines....bad experience and very poor communication
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Response from Cuirs Guignard
Hello, We acknowledge your message, we are sorry for this lack of understanding. You ordered a custom item on Sunday 14/01, so it was launched into production at the time of the order. We clearly indicate a delay of 15 days/3 weeks on the relevant product sheet. The package was prepared and dropped off at the post office on Wednesday 31/01, so we did respect the indicated deadline. We hope the product will suit you and restore your confidence in our company. Best regards, ETS GUIGNARD
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cliente S.
Rating: 2 out of 5
The color is not at all as shown in the photo! The pants are orange-red and not brown.
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Response from Cuirs Guignard
Hello, We are really sorry if the pants do not suit you in terms of color. It is indeed the whisky color which is rather reddish as in the photo and not brown. We invite you to return it for a refund. Best regards
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CATHY B.
Rating: 3 out of 5
Quick processing of the order, the leather is much thicker than in the photo, but the jacket is pretty.
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Response from Cuirs Guignard
Hello, we are sorry if you find the bomber too thick. Indeed, the sheep wool is heavier and warmer than leather with a cotton or polyester lining. However, it remains quite pleasant and not rigid. We hope you are satisfied with your purchase. Best regards, ETS GUIGNARD
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Eric P.
Rating: 2 out of 5
I am disappointed, I recently bought a black leather down jacket with a beautiful effect and a no less beautiful orange lining, but the latter does not seem to be up to par and is deteriorating as it shows under the closed down jacket!! This is really not up to the standards of such a house!
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Response from Cuirs Guignard
Hello, we are really sorry if the product does not suit you and in that case, do not hesitate to return it for a refund. You purchased the DARYL down jacket on sale for 269 instead of 349, it has always had this somewhat sporty lining. Depending on the collections, styles, the linings are different but not of poor quality and as you say, they are not visible. Best regards.
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Nicole B.
Rating: 1 out of 5
When I put on the pants, the belt detached from the pants, an excess of 20 centimeters, I had to give it to my seamstress to repair it and it cost me very dearly. Poor manufacturing
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Response from Cuirs Guignard
Hello, we have taken your feedback into account, we are sorry for this incident. In such cases, you should contact us at the Mauléon store at 05.49.81.46.94 or by email. We could have sent you a return ticket and repaired or exchanged the item for free. Please know that we remain attentive and available to our customers when there is a problem or otherwise. Do not hesitate to come back to us if needed. Best regards.
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Judith
Rating: 2 out of 5
Beautiful product with a nice aesthetic but a bit disappointed with the quality. First use for my bishop jacket, unfortunately I wore this jacket in a downpour after having waterproofed it as recommended. However, stains appeared on the shoulders after air drying on a hanger... I expected better quality and am worried about the future of my jacket
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Response from Cuirs Guignard
Hello, We have taken your feedback into account. We have sent you a return label to send back the jacket (for free) so that we can take the necessary steps and send it back to you at our expense. We are always listening to our customers' needs. You can contact us at the Mauléon store at 05.49.81.46.94 or via our email: [email protected] Best regards
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Nathalie C.
Rating: 1 out of 5
We ordered a size L and received a size M which is too small. Size L not available so 3 weeks of waiting! + return shipping costs at our expense. This is disappointing!
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Response from Cuirs Guignard
Hello, we are quite surprised by your message, you ordered the USA cockpit in size L (40) and that is indeed the size that was sent to you following your order. You indeed returned the package because it was too small, the return costs at your expense as indicated in our conditions for an exchange. We no longer have the size in stock, you were informed that we had it in production so to wait a few weeks if you wished. Best regards
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cliente
Rating: 2 out of 5
One of the two sleeves has the inner seam at the fold, can it be seen at the wrist, is that normal? I don't think so
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. We have a customer service regarding defects or other issues (just contact us at the Mauléon store) and we will do what is necessary. We see that your order was refunded upon receipt of your item. You should have contacted us upon receipt of your order, we would have found a solution together to this incident. We remain attentive to our customers no matter what. Best regards.
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NR
Rating: 3 out of 5
The model received was not quite the one ordered... fortunately, Madame was still happy with her gift.
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Stephanie
Rating: 3 out of 5
Hello. Very nice quality of the leather, however a small downside on the finishing of the pair of half cowboy boots that I bought, a slight tilt on one of the heels towards the back of it.
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Response from Cuirs Guignard
Hello, we are happy that the product suits you, however, if you find that the boot has an issue with the heel, please contact us by phone at 05 46 41 43 99, our specialist will take your complaint into account and respond to your expectations. Best regards, ETS GUIGNARD.
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cliente
Rating: 2 out of 5
Quality of the leather really not great
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Response from Cuirs Guignard
Hello, we have received your feedback, we are really sorry if your purchase does not suit you. You are talking about a blue leather belt, it is made of cowhide with small decorative rivets. If the product does not suit you and is new and unworn, it must be returned for an exchange or refund. Best regards, ETS GUIGNARD
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client
Rating: 3 out of 5
Product meets my expectations. Package received in New Caledonia with a bit of delay presumably due to the end of year holidays. Highly recommend.
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Response from Cuirs Guignard
Hello, we would like to provide more details regarding your message, you placed an order on our site on 28/11 and we processed your order the same day. The post took charge of the package on 28/11, it is destined for Nouméa, there are difficulties for this destination and unfortunately we are not responsible for it. The package is therefore still awaiting delivery. Best regards ETS GUIGNARD
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