Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Bomber detached from a part of the jacket zipper. Not serious, re-glued by myself. Positive nonetheless.
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Response from Cuirs Guignard
We are really sorry to hear about this little issue, please do not hesitate to contact us if there is anything. Best regards
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DESFORGES
Rating: 1 out of 5
Two days late for the delivery announced on the 7th, I am leaving today without my gifts, it's useless. Very disappointed and angry. I expect a proper commercial gesture. Thank you Yves DSFORGES
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Response from Cuirs Guignard
Hello, we acknowledge your message and are truly sorry. We dropped off the package at the post office on 5/12, it arrived at the chosen relay point which refused the package as it was saturated. Unfortunately, we are not responsible for this, at this time, one must think that there are often delays in deliveries or issues with relay points. Your package is deposited according to the tracking at the post office. Best regards
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Maria F.
Rating: 1 out of 5
I am sending you this evaluation, as requested on 06/12/2023, while I still have not received my package! Colissimo specifies that delivery was scheduled for 30/11/2023 but: "The delivery of your package is delayed. We apologize for this unforeseen event. We are doing everything possible to deliver you quickly."
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Response from Cuirs Guignard
Hello We have received your message and are checking your follow-up; indeed, the package is still being delivered. We have opened a claim with the post office, and we are looking into what is happening. We are currently experiencing delivery delays due to the holidays, more packages, and saturated pickup points... We are trying to do our best. Have a nice day
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cliente
Rating: 2 out of 5
Difficulty getting the foot in.. saw a shoemaker to widen the leather at the instep.
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Response from Cuirs Guignard
Hello, during the first fittings it is indeed always quite difficult to put on and take off but it should not be painful. Do not hesitate to try with a plastic bag, the foot slips much better than in a sock. If it is really tight, do not hesitate to return for an exchange instead of doing anything at a shoemaker... have a nice day
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Lindy
Rating: 3 out of 5
I ordered some boots which have still not arrived. I paid all the charges on the website. I have now received a letter from a delivery company saying I have to pay a whopping £102 in customs and excise charges to receive the parcel. There is no mention of this on the transaction. I am waiting for someone to get back to me. I would have never ordered the boots if I knew this. Update: Cuirs Guignard have responded have have helped with the cost of the Customs Duty and clearance tax which I got charged, I paid the VAT. So I'm very appreciative of their response. Thank you, good customer service.
Response from Cuirs Guignard
Bonjour, Nous avons bien pris en compte votre message, nous tenons à préciser que c'est bien indiqué sur le site que vous avez acheté HT( exonération TVA ) . C'est pour un envoi en Angleterre, la paire de botte a été réglée 249.17 ht au lieu de 299 ttc , il est obligatoire ensuite de régler les frais de douane pour récupérer le colis comme pour tout achat en France vers L'Angleterre. Nous nous renseignons concernant le montant indiqué dans votre message qui ne nous parait pas cohérent ! Bonne journée
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Client
Rating: 3 out of 5
Delivery before the scheduled date, good point. Loyalty gift good point, 3rd order. Quality of the product (boot) very disappointing finish
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Response from Cuirs Guignard
Hello, first of all thank you for your loyalty, we are really sorry if the boot does not suit you, you have already placed two orders before without ever being disappointed with the brand and products so please do not hesitate to return them for exchange or refund! Sincerely
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broussoux
Rating: 3 out of 5
I ordered a document holder with the mention of the orange color except that it is not really orange, I would say rather very light brown! Apart from that, I am delighted, it is very functional and of good quality! I recommend.
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Arnaud
Rating: 2 out of 5
The package sent by Colissimo was noted as 1.850 kg on it. I went to the post office and they weighed it at 2.400 kg. I paid 17 Euros then 21 with insurance. At 1.850 it was 9.75€. I would like there to be return sheets and that the shipping cost be deducted from the refunded amount to facilitate the return and avoid this kind of problem. The fact that the weight is not the same did not give me confidence in the supplier.
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Response from Cuirs Guignard
Hello, you ordered a redskins leather jacket, once received, you contacted us for a refund request. As stated in the general sales conditions, return shipping costs are the responsibility of the customer. Your order has been canceled and refunded to your bank account. Regarding the weight, it is automatic on our shipping labels with an average weight of 1.85, the adjustment is made within the post office on our invoices, so we do not understand your lack of trust at all, you opened your package, checked the quality of the jacket, etc.... Moreover, we just checked on our post office software and for a package sent by colissimo with signature for 2.4 kg, the rate is 11.51€ and not 21 euros. Best regards, ETS GUIGNARD.
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Fernandez C.
Rating: 1 out of 5
I did not receive the package
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Response from Cuirs Guignard
Hello, we have received your review as well as your message. We have replied to your email. The package is available as you requested. The postal service is doing its job, it is currently at the post office (proof provided in your email). We remain at your disposal by email or phone. Best regards
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patrick W.
Rating: 1 out of 5
Very good quality leather at very advantageous prices. Plus they have large sizes. Very fast shipping. I recommend...
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cliente
Rating: 3 out of 5
No delivery date announced. Tracking system more than rudimentary.
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Response from Cuirs Guignard
Hello, you placed an order on our site for a pair of cowboy boots, it is indicated shipped within 15 days / 3 weeks. It has only been 10 days since the order was placed, moreover, it was placed on July 14, a public holiday and a weekend. You will be informed by email about the preparation of the package and its shipment with the tracking number to follow your delivery. So when you note that the tracking system is more than rudimentary, we do not understand, you have not received it yet!!! Thank you
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cliente
Rating: 1 out of 5
A disaster... An order placed on the Web then a proposal to finally go to the store to try the products and in the store, they are not the same products. In short, ultimately no order...
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Response from Cuirs Guignard
Hello, we are very very surprised by your message, we had you on the phone. You indeed placed an order online and preferred to go to the store for fittings, so we immediately canceled the order. You were supposed to go to our store in Nantes. We do not have much choice in men's pants and they are indeed the same in-store as on the site, we are sorry that you did not find your happiness.... Best regards
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patrick W.
Rating: 1 out of 5
The heel part is way too tight, it is very difficult to take off the boots despite a larger size, following a phone conversation and return at my expense, no exchange possible because they have been worn for half a day, first and last time with you
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Response from Cuirs Guignard
Hello, we have taken your feedback on the 1920V boots into account. It is a model of high cowboy boots, slim, you may find them narrow at first, the leather needs to stretch. If however, it is really painful, not pleasant, in that case, the size is not right and you need to proceed with an exchange. For that, you need to fill out the online return form and the necessary will be done upon receipt of your package. For any questions or others, we are always reachable by email or by phone at 0549814694. Hoping that you were satisfied with your navigation on the site, the placing of your order, the delivery of your package, and our customer relationship. We wish you a pleasant day. ETS GUIGNARD
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Yann E.
Rating: 3 out of 5
Very good quality, and a good welcome. Thank you, and best regards
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Mirella
Rating: 3 out of 5
The leather of the bag is very pleasant, I was surprised and disappointed by the zipper that only goes about ten centimeters in the center of the bag.
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cliente
Rating: 1 out of 5
The company DPD that was supposed to deliver the package did not bother to ring the doorbell. They immediately dropped off the package at a pick-up point.
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Response from Cuirs Guignard
Hello, We are sorry for your delivery, we work with the post office in colissimo delivered against signature, but for your shipment to Belgium it is DPD that takes over. We checked and indeed your package was dropped off at a nearby pick-up point with adapted hours from 11 am to 8 pm. We are really sorry for this inconvenience, sincerely ETS GUIGNARD
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Francois
Rating: 1 out of 5
Hello, For the delivery super. However, after wearing the belt, problem!!! The buckle keeps unhooking at the pinch of the belt... So very unhappy with the product. What do you think you will do!!!? Best regards,
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Response from Cuirs Guignard
Hello, We will of course do what is necessary but for that we need to be informed. You need to contact the store by email or phone, here it is to give feedback on your purchase publicly. Could you send us photos to [email protected], we will thus realize the issue and see for an exchange or repair, best regards
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cliente
Rating: 2 out of 5
I paid for pants 241€. The day after receipt, the belt loop stitching came loose. I return the pants. There, I get yelled at because the pants are stained. I am promised a repair without exchange (I spent 241€), No return for 1 week....
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Response from Cuirs Guignard
Hello Mr. Page, We have just taken your message regarding your review on Trustpilot into account. We took care to make the repair free of charge as requested by you (discussed with you by phone). We advise you to lift your pants by not pulling on the loops but more at the waist to avoid weakening them. As for the condition of the pants, we are sorry but we believe it has been worn; indeed, when we received and opened your package, the pants were stained on the front and back like splashes, that is why we could not exchange it. Your pants left the workshop yesterday and were shipped immediately for delivery to you within 48 or 72 hours maximum (return at our expense). We remain of course at your disposal like for all our customers by email or by phone if you need information or anything else. Wishing you an excellent day. Best regards.
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Monsieur K.
Rating: 1 out of 5
Very satisfied. Thank you for your quality of work and your delivery methods.
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Response from Cuirs Guignard
Hello, You left a positive review and gave one star, we think there is a mistake, moreover we notice that you posted another review with 5 stars, thank you.
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clienteloyez
Rating: 2 out of 5
A delivery time beyond acceptable and no one warns of the delay
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Response from Cuirs Guignard
Hello, You ordered on our site on 28/02 for an item indicated with a delivery time of 15 days / 3 weeks, well highlighted on the product sheet and re-noted before payment! We informed you by email of the delay indicating a departure in week 12, that is to say next week, and we had some advance, the package left this morning. We informed you of the shipment by email with the colissimo link, you should receive it within 48 hours. We therefore shipped the garment within the initially planned deadline, the deadline was indeed respected. We hope the product will suit you, Best regards.
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dams
Rating: 3 out of 5
Some defects on the leather, especially at the seams in several places. Given the price of the jacket, it's a shame.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we are really sorry if the product indeed has some small stitching issues. And in this case, do not hesitate to contact us by email to make a return! Best regards ETS GUIGNARD
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cliente
Rating: 3 out of 5
No tracking on the order, I don't know when my package will arrive and I haven't received an order confirmation by email.
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Response from Cuirs Guignard
Hello, We have received your order and the email confirmation is automated. If you entered your email address correctly, you should have received it, and you also received your payment receipt. You also noticed on the ordered product that the delay is 15 days / 3 weeks for these boots. You will then be informed about the preparation of the package and its shipment via your email, provided that it is correct or that it hasn't gone to your spam. Best regards, ETS GUIGNARD
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Marie L.
Rating: 1 out of 5
I haven't received the jacket yet.
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Response from Cuirs Guignard
Hello, We have received your review. You placed your order on 01/10/2023, as indicated on the site, there is a delay of 15 days to 3 weeks because it is a custom jacket. The jacket is currently being made in our workshop. We will notify you of the shipment of the package by email with the tracking number. Best regards.
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Régis
Rating: 3 out of 5
The jacket I received corresponds to what I ordered. Nothing to say about the product. However, I have a slight impression of having narrowly escaped a scam... Hence the 3 stars. After a first order, I requested to return the jacket which was too large but too short. I did everything by the book by requesting a credit note to buy another jacket. A week later, having heard nothing, I contacted Guignard to find out if the package had arrived. I was told no and asked for the tracking number. Out of honesty, I told them that I had received the wrong proof of deposit at the post office and therefore did not know the tracking number. (This prevents any traceability) A week later, I was still told that my package had not arrived. Probably lost by the post office... I then turned to the post office without much hope since the condition for any coverage by the package insurance is to have the proof of deposit. After numerous attempts with different representatives and the support of the lady at the counter, the post office managed to find the number in question. And there, surprise: The package had arrived at Guignard a week ago... I then contacted Guignard by email to let them know that the post office confirmed the delivery. And there, within a minute, they replied that yes, indeed, the package had arrived and that they would issue me the credit note... Without explanations, without apologies... Guignard is not an Amazon depot, I doubt that a package of this size could go unnoticed when it arrives at their store. Maybe I'm wrong and I just happened to deal with the laziest person in this country, to the point that they didn't even have the strength to turn their head to see the package placed next to their desk... I am willing to be convinced by a sensible explanation. UPDATE I am modifying the end of my review because I just received a response and as I said: I am willing to be convinced... I also corrected the 2 weeks to 1 week. However, I still leave the 3 stars because in the end, you prefer to imply that I am the dishonest one rather than simply admitting that for the buyer (me) it is necessarily suspicious... It is still a substantial amount and precisely the week of Christmas...
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Response from Cuirs Guignard
Hello, We thank you for your review on the product. Just a bit, or even very disappointed, by your remarks, scammer, lazy... Your comment is still very harsh and unjustified. You made a purchase on our site on 12/10/22, for two items, which you received on 12/14/22. You informed us of a return for a credit note for one of the two products, the package was delivered to the store on Saturday 12/17/22, however, we are a boutique and return packages are not processed on Saturdays. The return was only handled the following Monday, 12/19. You contacted us by email on 12/21 to find out if we had received the return package, a colleague replied no, on this point we agree he did not search correctly because the package was indeed received, but the week of Christmas is not the calmest week for purchases and returns, customers want all their packages before the 24th. We do not necessarily process returns as quickly as other weeks and we are truly sorry. As you noted so well, we are not Amazon and do our best to manage as best as we can. We processed your credit note on 12/23, you placed your new order the same day. So when you note that we kept the jacket for more than 2 weeks without giving you news, it is still more than exaggerated because we only had it in hand on Monday 12/19 and processed your credit note on 12/23, which is within 4 days!!! We would never have intentionally forgotten your package as you noted and even less steal from you to make a Christmas bonus... Such remarks are more than misplaced and harm our brand and our staff.
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jessica M.
Rating: 2 out of 5
The product is correct, except for a small defect from something sharp on the upper back of the leather. The jacket does not match the photo at all, the color is darker and a detail from the description is also not on the jacket. A small note, the invoice is in an envelope. However, I am disappointed because I relied on the photo.
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Response from Cuirs Guignard
Hello, we take your opinion into account regarding your purchase on 11/12 for a DUSTIN jacket from the Daytona brand, which is one of the flagship products from several collections. If the product has a defect, please do not hesitate to let us know for an exchange at our expense, of course. We are sorry if the visual does not correspond to the model for you, as it is indeed the same product regarding the color, it is not obvious according to the baths, and especially the photo and screen lighting. Best regards
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Talbot
Rating: 1 out of 5
Mediocre quality product, too shiny color, interior in velvet!!!! ... Disappointed with this purchase, I will never order a product online again....
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Response from Cuirs Guignard
Hello, we are very surprised by your message. You ordered on 09/12 for a classic Hexagona bag ref 111943 brown, we have been selling this product for years without remarks. It's a very good product, made of cowhide, the interior is leather! We have not received any return request from you for exchange or refund, so if the product does not suit you, why keep it? Best regards, ETS GUIGNARD.
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Christine P.
Rating: 1 out of 5
The bag indicated as available on the site when I placed the order was not available.
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Response from Cuirs Guignard
Hello, Indeed, during these end-of-year periods, we sometimes have errors regarding stock levels. We sent an email immediately to inform you of the stock shortage of this bag in this specific color and whether you wanted a replacement with another product or a refund. Without a response from you, we canceled the order and proceeded with the refund to your bank account. Best regards, ETS GUIGNARD.
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cliente
Rating: 3 out of 5
Super quality, unfortunately very poorly cut for me at the armholes.
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Cedrick
Rating: 1 out of 5
Bad product also customer service.
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. You ordered your item on 10/11/2022 and received your order on 14/11/2022. We do not understand why you did not decide to contact us by email or phone to report your dissatisfaction; we could have offered you, as we do to all our customers, an exchange, a credit note, or a full refund of your order because please know that we listen to our customers and moreover, it has been a little over a month. You chose a product from the Schott brand, which, like all their products, is of quality. Do not hesitate to contact us if needed. Best regards.
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Marianne
Rating: 3 out of 5
The problem with this company is that you place an order, everything goes well, and then no news for tracking. You are not kept informed of delivery times. I am a customer with them and I have already made this remark, but apparently, no improvement on this point. Otherwise, beautiful quality leather. Order n° 00051728 from 22/12/2022 Transaction n° 1638265355 Best regards, Marianne Colin
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Response from Cuirs Guignard
Hello, could you give us more details? We have no order or information about you. Please note that when a customer places an order, they receive their order confirmation, their payment receipt, then just an email for the preparation of the parcel and its shipment with the colissimo link, and finally from the post office, confirming that the parcel has been dropped off and the day before delivery. For us, we find that there is enough information on the processing of the order. The delivery time is indicated on the product sheet; if there is a longer delay or other issues, the customer is informed, but if the parcel is prepared within 2/3 days, indeed there is just the shipping email. A little update since your indications of order number, name, etc., you indeed placed an order for a custom product, as indicated on the product sheet, and we inform of a delay of 15 days/3 weeks; you had all the information, what more to note or say, Best regards, ETS GUIGNARD
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cliente
Rating: 3 out of 5
Too bad there is no half size.. One foot stronger than the other for me, so I had to have them adjusted by a shoemaker for the right foot.. Right foot too big.. Ah my taste beautiful cowboy boots, nice finish, good leather, but not comfortable, to see with time.. mandatory to put insoles inside
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Hadar N.
Rating: 2 out of 5
Update II: Thanks for showing it here but I didn't get it to my email. Maybe it's a technical misunderstanding, but trying to figure it out myself was tiring without seeing your emails (searched every day for them), maybe better chat options will help, but its your decision to make, I had a bad experience till I left a review here and got your reply. Update: I did get a refund, on December 13, didn't know why I got it until I saw your company's reply here. I don't know what happened to your emails but they didn't reach me, all I got from you was a tracker on the 23rd to november, then an email to review your product. I ordered a bag a month ago. They didn't answer the email I sent a week ago, don't know how to even find a way to get a refund or the item through them.
Response from Cuirs Guignard
mise à jour, la commande a été remboursée et le colis est enfin retrouvé , sorti de France le 24/11 et arrivé en Israel le 18/12, il est a récupérer contre taxe lun. - 05:55 19/12/22 Arrivé sur le site de distribution Israel - dim. - 10:57 18/12/22 Opération douanière terminée Colis sorti de douanes, sera livré contre paiement d'une taxe douanière.Israel - dim. - 08:0518/12/22 En cours de dédouanement-Israel - dim. - 08:04 18/12/22 En cours d'acheminement Colis arrivé dans le pays de destination.Israel - jeu. - 15:27 24/11/22 En cours d'acheminement Colis sorti du pays d'origine Centre Courrier 93 - 93 Bonjour,Votre message est mensonger, nous avons bien pris en compte vos demandes répondu à chacun de vos mails. Nous avons fait l'envoi de votre colis sous 2/ 3 jours , il a été déposé au bureau de poste , a quitté la France et plus aucunes traces depuis .... Nous avons ouvert une réclamation auprès de la poste , le colis est perdu, nous avons annulé votre commande et procédé au remboursement sur votre compte bancaire . Vous avez reçu depuis un moment le remboursement et notre réponse. Cordialement ETS GUIGNARD
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Emmanuelle
Rating: 2 out of 5
Order placed 1 and a half weeks ago and still no information on shipping...
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Response from Cuirs Guignard
Hello, Indeed, you ordered a pair of boots announced with a delay of 15 days / 3 weeks, that's why your order is in progress, we will get back to you as soon as possible Best regards ETS GUIGNARD
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Morbihan
Rating: 2 out of 5
High quality shoes but even though I took a size larger than my usual size, I couldn't fit my feet into the boots. Attention: return to be paid (20 euros): incorrect! The return should be free.
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Response from Cuirs Guignard
Hello, Thank you for your message, our boots are indeed of quality, we are really sorry. It happens that the instep is too high, the foot wide and having difficulty entering the boots, we advise trying them on with a plastic bag to realize the size. As for the return, we note well on our site that the return is at the customer's expense, the return is made by simple colissimo and depending on the weight, so on average from 10 to 15 euros. But you forgot to mention in your review that we refunded you the 12 euros of shipping costs to your bank account! Best regards, ETS GUIGNARD.
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Mainoldi
Rating: 2 out of 5
Disappointed by the quality and appearance. Worn leather not great, too bad
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Response from Cuirs Guignard
Hello, thank you for your review, you ordered the redskins fray leather jacket, it corresponds well to the photos presented on the site. We actually like the patinated look of the leather, if this does not meet your expectations, you need to return it for a refund, we have not received any requests from you? Best regards, ETS GUIGNARD
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Marie B.
Rating: 2 out of 5
I placed a first order, pants too small. Perfect advice, quick exchange. Delighted I wanted to buy a skirt. Same, too small, does not correspond at all to what I expected. I deduce that the items really run small. Therefore, I returned it, I am waiting for a refund. I no longer plan to order from Cuirs Guignard. Too bad.
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Response from Cuirs Guignard
Hello, Thank you for this feedback we are really sorry that the skirt does not fit, we received the return on Friday and the refund was processed the same day. For the pants order, following our email exchanges, we made an exchange and you were delighted with this purchase, that is why you placed a new order! Each product depending on the cut is different, indeed, leather runs small, we specify this and try to help as best we can if we have the right information, have a good day ETS GUIGNARD
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AIT A.
Rating: 1 out of 5
Good evening My collar was not handed over to you personally your book at Sonné at the door And asked I come down from the 8th floor to retrieve my collar And that usually other delivery people call on the intercom and come up and drop off the package to give them the code I am a very good customer with you but if this happens again I will go elsewhere thank you
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Response from Cuirs Guignard
Hello, We acknowledge your comment regarding the delivery of your package. All our packages are delivered by post in colissimo with signature upon receipt, as you have noticed on your previous orders. We are sorry if the delivery person did not want to go up the 8 floors to drop it off for you, we do not know how delivery people work in your area, the only thing requested is a hand delivery and you clearly indicate that the delivery person rang and asked you to come retrieve the package at the bottom of the building so for a hand delivery. We are truly sorry if the delivery did not fully satisfy you, have a good day. ETS GUIGNARD
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customer
Rating: 3 out of 5
I have not received my order yet, so this is not a comment on your products. I am happy to do a product review once I receive my order. My order date is 31 August. My order wasn't prepared until 9 September. And just today, a week after it was prepared and 16 days after my order date, my order has shipped. I've received 2 rating requests since I placed my order, so I am giving the feedback. Still very excited for my order. But shipping 16 days after my order date is very long. And I'm still not sure when delivery is expected, hoping delivery date will soon be available too.
Response from Cuirs Guignard
Hello Indeed, your order was placed on 31/08 for three items a bag shipped within 10 days a jacket shipped within 2 days and a pair of boots shipped within 15 days / 3 weeks. Your delivery address is in the United States, so we warned you by email that we are grouping the 3 items, your package was therefore shipped in full on Friday, September 16, your package is currently being delivered, so we are now waiting for your opinion on the products.Thank you ETS GUIGNARD
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cliente
Rating: 3 out of 5
long a preparer
Response from Cuirs Guignard
Bonjour, Nous prenons en compte votre remarque, vous avez passé commande sur notre site d'une sacoche cuir hexagona , nous indiquions un délai d'envoi de 10 jours ouvrés , votre colis a été expédié sous 6 jours , nous avons donc largement respecté nos engagements. Désolés que vous trouviez ce délai trop long, nous espérons que le produit vous convient et vous revoir prochainement sur notre site pour un autre achat , bonne journée ETS GUIGNARD
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Norm S.
Rating: 3 out of 5
The service from Cuirs Guignard was okay even though they did initially give me the wrong tracking number. The item took about two weeks from placing the order to receiving it here in Australia which was okay. Unfortunately, the Sendra Boots I ordered had a fault in them. Not up to Sendra's usual standard. Very disappointing but not worth the effort to return from here in Australia. They should have been checked by Cuirs Guingnard before dispatching them to me.
Response from Cuirs Guignard
Hello We are very sorry if the product is not suitable, sendra products are of very good quality and finish, what's going on? we did not have any emails to let us know, we would have seen for an exchange or a refund. As for the tracking number when sending it by email, there was indeed a one-digit error, following your message we immediately rectified it, cordially ETS GUIGNARD
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