Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Product as described but buttons are already coming off after barely 2 weeks of wearing it. Huge disappointment given the price... One expects the buttons to be well attached
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Response from Cuirs Guignard
Hello, We have just seen your message, we are really sorry, this is indeed not normal! You will find in your email inbox a Colissimo label for returning the jacket, we will do what is necessary. Our apologies, Best regards ETS GUIGNARD
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fabien
Rating: 3 out of 5
Good product, except that it is not the requested color!!
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Response from Cuirs Guignard
Hello, We have just read your message, you ordered a jacket in ocean color. We are really sorry if the color does not suit you, in that case do not hesitate to return the jacket for a refund. Best regards ETS Guignard
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client(e)
Rating: 3 out of 5
Leather jacket received quickly. However, at first, I was disappointed because the leather received does not match the item ordered online in every way. Removable hood of a different color, different stitching on the jacket, additional snap, in short, it is different from the images on the site. I hesitated to get a refund but I eventually appreciated the differences. One piece of advice I would give to CUIRS GUIGNARD is to take photos of the leather jackets that match those sent...
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FLORENCE N.
Rating: 3 out of 5
I returned the jacket because I didn't like the two-tone gradient side, at my expense. The person I spoke to on the phone told me that for the next shipment since I am exchanging this jacket for another of the same color, the company would include a 'return voucher' in case of a new exchange. It might be wise to include said voucher from the start..
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Client
Rating: 2 out of 5
Fast and well-protected shipping. Beautiful quality jacket. Good experience that I will repeat and recommend to my friends. A downside for the delivery, package delivered at home upon presentation of the QR code, so obligation to be present and the post office does not respect its commitment. Blocked an entire day at home and delivery the next day at noon without being informed.
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Response from Cuirs Guignard
Hello madam, we have taken your opinion into account. All orders are sent from our store against signature to secure the receipt of packages. We are sorry for this inconvenience due to the post office, we are glad that the product suits you, we remain at your disposal. Best regards.
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Client
Rating: 1 out of 5
I wear a size 45, I ordered a 46. Unwearable boots! Tight everywhere. Scam! At this price? It's outrageous.
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Response from Cuirs Guignard
Hello, We take your disappointment regarding the size of the boots into account, we are really sorry that they do not suit you. Perhaps you have a high instep, these boots do not have a zip system, elastic for ease and can therefore pose problems for some people. We have been working with this recognized brand for many years, quality recognized. If as you note, you cannot wear them, you can return the package for a refund, send us a return request by email or by phone. Best regards ETS GUIGNARD
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Client
Rating: 3 out of 5
Very little information following the order.
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Response from Cuirs Guignard
Hello sir, we have just taken note of your opinion. The package is being distributed at your chosen relay point or post office. We have sent a message with the tracking number. We remain at your disposal if you have any questions or specific requests. Best regards.
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Laetitia V.
Rating: 3 out of 5
I ordered a red bag and in the photo it is indeed red, but in reality it is raspberry.
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MARLIER C.
Rating: 3 out of 5
Too bad to have to pay for delivery and return of the order otherwise nice site...
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Bets
Rating: 2 out of 5
The delivery deadline was respected, however the product does not match the description on the site where it is noted lamb leather while it is sheep leather, the appearance is not at all the same. So disappointed. The finish of lamb and sheep is not the same, lamb is much smoother. Oakwood notes well on its site sheep leather and not lamb leather.
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Response from Cuirs Guignard
Hello, we have just become aware of your review regarding your purchase on 26/04 for a women's leather jacket from the Oakwood brand ref 62065. It is a flagship product of the collection, we have not received any unhappy feedback on it. Regarding the skin, as you know, lamb and sheep are the same animal, the Oakwood brand notes on its labels material always sheep and does not make a distinction. Whereas on our side, we differentiate between sheepskin with visible sheep fur and lamb skins used for jackets. We have in no case lied in the description! If you are really disappointed with the product, do not keep it, return it to us, we will refund you. Have a nice day ETS GUIGNARD
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Client C.
Rating: 2 out of 5
I ordered a size L red leather vest, my partner tried it on and it seemed a bit tight, no matter I will exchange it for size XL. First snag it is not available in red but in black, well let's move on, it will be fine anyway. The return and exchange went well a little over a week... And then big disappointment, the size XL after trying is smaller than the size L in red.
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Response from Cuirs Guignard
Hello, we are really sorry, indeed you ordered a red vest in size L, size XL was already not available on the site at that time. You came back to us because it was too tight, not having the red we offered you either a refund or an exchange with the black, you accepted. We did indeed exchange for size XL just one size up, we are really sorry that it still does not fit. Do not hesitate to contact us for a return for a refund. Have a nice day ETS GUIGNARD
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Client
Rating: 2 out of 5
Hello, the ordered boots are of very nice quality but the size does not correspond to what I ordered. A size 39 (as indicated on the box) but the boots fit size 40. I wore them for a day before realizing it. What solution would you have? Thank you in advance. Best regards. Isabelle Demulder
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Client
Rating: 1 out of 5
Good evening, I already sent you an email to cancel my order... I find it abnormal that a modern online sales site announces, I quote: "3 to 4 weeks of delivery, UNLESS in stock" and at the same time charges you 12€ for shipping (corresponding to the cost of a Chronopost and not a colissimo), and moreover immediately cashes the price of the ordered item. Either it is in stock, which should be the most logical and therefore deliverable in 48/72 hours and everyone is happy; or it is not. But in that case honesty would require that we be clearly informed before recording the order and not afterwards. This avoids wasting time!!! Now if you have gullible customers who accept to finance you for 3 or 4 weeks while waiting for you to bring the item from your supplier drop by drop, good for you. But I will not be one of those. Everyone knows that stocks cost a company dearly, but you cannot then profit on all fronts... To each their own. Best regards, CG
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Response from Cuirs Guignard
Hello, We indeed received an email from you to cancel your order because you did not understand our operation, which is displayed and highlighted on our site before the customer confirms their order. You ordered on our site on Saturday evening 3/04 at 11 PM and know that your boots ref 211 in size 42 were available for shipping as early as Saturday morning 10/04, knowing that Monday was a holiday, so still relatively quick! We have a lot of references in stock but also work this way with our supplier to have a maximum choice in sizes, colors while keeping a very quick delay! Best regards, ETS GUIGNARD
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martine
Rating: 3 out of 5
Received on time, very nice cowboy boots but unfortunately impossible to put on! Shaft too narrow after a cordial phone conversation, an exchange for another model was agreed. Attentive and customer service representative.
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LIBBRECHT J.
Rating: 2 out of 5
Hello, the back is not in one piece, the color and appearance do not exactly match, the touch of the skin is greasy. Best regards, Jean.
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Response from Cuirs Guignard
Hello, We acknowledge your feedback on the received jacket, you note that the back is not in one piece, indeed in leather it is really very rare and it was visible in the product presentation photos. It is a vintage look pig leather jacket, we are sorry that the product does not suit you, in this case, do not hesitate to return the product for a refund. Best regards, ETS GUIGNARD
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Med
Rating: 1 out of 5
Well-made site, fast parcel shipping by Colissimo with 12€ delivery fees. So far no problem except that the parcel never arrived at my home. The post office says it is in the process of redelivery, I received a notice in my mailbox but the parcel is nowhere to be found. I made a complaint to the Post Office but nothing is happening. Given the price of the order, I am quickly waiting for a response. What to do?
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Response from Cuirs Guignard
Hello, We acknowledge your message and are truly sorry. We have just opened a claim with the post office, not being aware, we could not move things along. We will get back to you as soon as possible with details about the delivery of your package. Have a nice day ETS GUIGNARD
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MARLIER C.
Rating: 3 out of 5
Too bad the delivery is so long otherwise a lot of leather choices
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Hervé S.
Rating: 3 out of 5
Jacket darker than the photo on the site. Good quality price ratio. Good quality leather. Down comes out of the lining. To see with time.
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Client
Rating: 2 out of 5
Upon opening the package strange no labels on the jacket and when looking closer some marks on the leather of the sleeves has it already been worn? The return being at my expense and the superficial marks we will stay like this but bad experience.
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Response from Cuirs Guignard
Hello sir, we have received your feedback. The model ordered is from the brand Daytona as stated on our site. After, it is a vintage leather so it is possible that it is marked by skin imperfections (hence the proof of the authenticity of the leather and not synthetic). We can send you a return slip to be refunded if you notice an imperfection or dissatisfaction on your part. We remain of course attentive to our customers in case of issues or others at the following phone number 05.49.81.46.94 (Mauléon store or by email ([email protected]). Wishing you a good reception. Best regards.
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Client
Rating: 3 out of 5
Down jacket at 330 euros received in 7 days but a bit tight with 1 sweater.. so returned and return costs at the customer's expense. That's 9.3 euros.. too bad at this price that the costs are not covered..
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client
Rating: 3 out of 5
Satisfied with the purchases made without being able to examine one of my last 2 purchases separated by your care for delivery, as it did not arrive at the delivery address given for this last order. Ordering in the same cart and paying together. Causing a problem to retrieve it. Dissatisfaction for having placed other orders, doubt about the delivery
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Response from Cuirs Guignard
Hello madam, we sent the order to the address indicated on the invoice (delivery address). No information was specified to us for a change of address. We are sorry for this incident and we will make sure to pay attention and follow your instructions for the next order. You can contact us by email or at the Mauleon store at 05.49.81.46.94. Best regards.
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Client
Rating: 1 out of 5
Defective item I suppose the control before sending was not done I have to return it at my expense? Waiting for a response sent by email today. The closure is broken. I would never recommend again
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Response from Cuirs Guignard
Hello, We have just become aware of your message and are sorry. We were not informed of this incident either by email or by phone. Otherwise, the necessary would have been done immediately, it is normal if the product is defective that we cover the return costs. But how to do if we are not informed! The product is checked before departure but who does not make mistakes... You can contact us to inform us of the return and agree together on an exchange. Best regards ETS GUIGNARD
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beatrice B.
Rating: 3 out of 5
Size too small. I ordered a size 42 jacket and I can't close it... Really disappointed but beautiful quality, what a shame...
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not fit. We are always available by email or phone to guide you on the choice of size. Because we know leather sizes smaller than fabric and depending on the cuts, some models can be smaller than others. With your measurements, and as much information as possible, we try to guide you on the right model and size to avoid any disappointment. Best regards ETS GUIGNARD
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Sylvie F.
Rating: 3 out of 5
Left foot very difficult to put on hurts me on top. Very disappointed given the price paid.
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Response from Cuirs Guignard
Hello, We acknowledge your feedback on the boots, we always have one foot stronger than the other. If however, you are not comfortable, do not hesitate to go up a size for more comfort and add an insole for support. The quality of these boots is top, the finish, the work done, you cannot be disappointed on this point. Best regards ETS GUIGNARD
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Client
Rating: 1 out of 5
The product photographs on the site do not correspond at all to the product received.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we had you on this point by phone. You thought the boots were blue while stated on the site brown, in the title and in the descriptive text. But it is true that according to the images some at the zoom level had a slight blue reflection but we noticed that this is not its shade, just a reflection. We have modified the visuals following your comment. We are still waiting for the return to cancel your order and refund you. Best regards ETS GUIGNARD
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Client
Rating: 2 out of 5
Very disappointed because I wear size 42, even 43 depending on the models. To avoid taking risks, I chose to take the model in 43 even if it meant putting a sole inside just in case. Big surprise: impossible to put on the boots, my heel wouldn't fit... I don't understand because I have a rather thin foot and ankle so I think the design of the model is not appropriate...hence my return. For a first purchase at this price, I am very disappointed...
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Response from Cuirs Guignard
Hello, We have taken your message into account and are truly sorry that the product does not suit you. You purchased reference 2944 from Sendra, biker boots style, with a round toe, wider than the cowboy boots. This product fits correctly and we have no issues with its design, this product has been a flagship product of the brand for years. We have received your return and have canceled your order and refunded you. Best regards, ETS GUIGNARD
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ClienTOMASI V.
Rating: 1 out of 5
I ordered my boots on January 7, 2021, and it is now January 30, and I still have not received my boots
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Response from Cuirs Guignard
Hello, We are sorry for this long wait, indeed, the average delay for boots is shipped within 15 days / 3 weeks, yours are no longer in stock, the time for manufacturing and proceeding to shipping. You will be informed by email of the shipment with the colissimo link. We are truly sorry for this wait. Best regards, ETS GUIGNARD
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Facemaz C.
Rating: 3 out of 5
I am only half satisfied because the size 44 I received is not perfect. My friend wears 44 for all his pants and here he is missing 2 cm at the waist, it is too tight... since I bought it for his birthday he did not want to exchange it, especially since the only available size would be 46 and that the pants would not fall well because apart from the waistband that tightens, the rest fits perfectly.
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Response from Cuirs Guignard
Hello, We have taken note of your message and are really sorry that the size 44 does not fit perfectly. We sometimes have issues with the sizing of pants, as depending on the brands and materials, customers are a bit lost about their sizes. Indeed, our size 44 pants measure 44 cm flat at the waist, the leather does not have any elastane so it is impossible to gain one or two cm, a 44 really measures 44. When customers ask us for help with pant sizing, we always advise measuring their pants rather than looking at the size label because often they realize that their 44 may actually be more like a 46! But please do not hesitate to return the pants if needed for an exchange and thus be comfortable. Best regards, ETS GUIGNARD
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chappe
Rating: 3 out of 5
Hello, you have good products but I think there is a problem with the sizes... Have a nice day.
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Pascale
Rating: 1 out of 5
I ordered a leather jacket size M, it turns out that this jacket was really small (Size S or less and no larger size available) I returned it at my expense (15€) so I did not wish to exchange it for another model because if the size was still wrong, I would have to pay for the return again which increases the price of the jacket each time.
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Response from Cuirs Guignard
Hello, We are really sorry that the product did not suit you. Indeed, this product is quite fitted to the body and short, really great for spring/summer. Size M corresponds to size 38, as stated on our site. Regarding returns, we clearly indicate in our conditions that returns are at the customer's expense. We try our best to guide our customers on size choice when they contact us with their measurements, we check the product and thus avoid back and forth. Your order has been successfully canceled and refunded to your bank account (jacket + shipping costs of 12€). Best regards ETS GUIGNARD
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Client
Rating: 1 out of 5
I am outraged that the return is CHARGEABLE when the product does not fit!!!!!
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Response from Cuirs Guignard
Hello, we have received your review. We would like to point out that the return conditions are indicated on the site. You can read and approve or not before your order. However, we remain open and at your disposal if you have any questions or if you would like more information. We wish you happy end-of-year holidays from Ets Guignard of Mauléon. Best regards.
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Nouchet
Rating: 2 out of 5
Hello, We take your opinion into account, we are really sorry if you find a smell in the product. We have not had any particular remarks about our rabbit fur ponchos which sell quite quickly. Best regards ETS GUIGNARD
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Response from Cuirs Guignard
Excellent value for money
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EDWIGE
Rating: 1 out of 5
I did not receive the right item. Christmas gift for my husband, very disappointed.
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Response from Cuirs Guignard
Hello, we take your comment into account, however we did send the jacket 100233 cognac as stated on the order form. We are really sorry if the product does not suit you and in that case do not hesitate to return it for a refund. Best regards, ETS GUIGNARD
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Client
Rating: 3 out of 5
Fast, careful delivery and within the deadlines. Good quality travel bag. However, the color was not what was expected compared to the photos on the site. It was an orange cognac while in the photo it was a light brown cognac. Since it was a gift, we do not know if the person dared to say they were disappointed but they had asked for a brown bag...
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Response from Cuirs Guignard
Hello, we sent the VIENNA cognac travel bag as stated on the order form so not in brown! If the color does not suit you, do not hesitate to contact us for an exchange. Best regards, ETS GUIGNARD
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Client
Rating: 3 out of 5
Very nice leather, however the jacket really runs very small. I wear a M in all brands, I took an L to be comfortable and it is still too small.
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GIRARD J.
Rating: 3 out of 5
Regarding the quality of the jacket, impeccable, but 12 euros for shipping plus 16 euros 50 for the return is a bit expensive for a jacket whose measurements are not respected. I myself have a jacket size 7 XL and yours is missing almost 20 cm.
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Response from Cuirs Guignard
Hello, We take your message into account and are sorry that the product does not suit you. You indeed ordered a size 7XL but in a perfecto style which is therefore very fitted to the body and we lose one to two sizes at the body level due to the asymmetrical closure. The shape may not be suitable, we try our best to have choices in larger sizes. We clearly state on the site that return shipping costs are the responsibility of the customer, you should expect an average of 12 euros for a return via colissimo, depending on the weight. Have a nice day ETS GUIGNARD
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Client
Rating: 3 out of 5
Hello, the item is compliant, except that it has black stains on the hood and on one shoulder. Perhaps you can advise me on the possibility of removing them? Thank you in advance.
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Response from Cuirs Guignard
Hello, we have taken your message into account. Could you send us photos of the black stains on the hood? We will be happy to advise you on how to remedy this incident. Here is the address where you can reach us: [email protected] or by phone at 05.49.81.46.94. We remain at your disposal for further information. Best regards.
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Client
Rating: 2 out of 5
Not the same item as on the site in the photo very disappointed now I am waiting to give it as a Christmas gift to see with the person if it suits them as well But I think I will not order from Cuirs Guichard again
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Response from Cuirs Guignard
Hello, You ordered the Schott LCW 8600 jacket from our site, which we have been selling for years, the visuals are good, provided by the brand. This is the original perfecto from the Schott brand, so we do not understand your opinion and comment at all! Best regards, ETS GUIGNARD
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Cel
Rating: 3 out of 5
I ordered a leather jacket a bit disappointed because it was too small yet I took the same size as usual
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Jean M.
Rating: 3 out of 5
Here I received the jacket, very satisfied with the delivery, as it is a gift I do not know if it will suit him, best regards M Rayer
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