Customer reviews of Cuirs Guignard

Hello, we do not have details about your order, could you tell us the reference of it, to see if these are boots that have a 15-day delay or if a custom sheep indicated under 3 weeks or if the package has been sent but there is a delay with the post. Thanks to your information, we will be able to see why the order has not been sent or delivered, because for now you have left a review without going through a link indicating that you placed an order with us. Best regards, ETS GUIGNARD

Hello, thank you for giving us feedback on your order, we are really sorry that the product does not suit you. But you indicate being surprised by the size, however, they are well noted on the product sheet. Best regards, ETS GUIGNARD

Hello, we take note of your remark and are sorry but this point is well indicated in our general sales conditions. The customer is informed before validating their order and most contact us by email, phone, with as much information as possible to avoid making a mistake in choosing the size and incurring costs. Best regards ETS GUIGNARD

Hello, We acknowledge your message about an odor, we are very surprised as we have not received any feedback on this point regarding one of our flagship products from the collection, the little rabbit poncho. If this does not suit you, please contact our customer service to make a return for an exchange or a refund. Best regards, ETS GUIGNARD

Hello, We do not quite understand your opinion, you note being dissatisfied not having received your package when it was delivered to you yesterday morning. Currently, the delivery time within the post is quite long for deliveries to Corsica. Sincerely ETS GUIGNARD

Hello We acknowledge your opinion, you placed an order on our site on Friday 4/12 in the middle of the afternoon and the package was shipped on Tuesday 8/12, so still very quickly, as there was the weekend. On the site, it is stated shipped within 7 days we have more than respected our commitment. Sincerely ETS GUIGNARD

Hello, We acknowledge your feedback and are sorry to have disappointed you to this extent. We do not deceive the customer in any way, we have been selling this product and this quality without issues for several years, it is indeed lamb leather! Best regards, ETS GUIGNARD

Hello, We have taken your comment into account, as stated on the site the boots are shipped on average within 15 days, the package should leave this week you will be informed by email with the colissimo link Best regards ETS GUIGNARD

Hello, You indeed contacted us on this point and we did make a mistake during shipping and we are really sorry. We sent you a Colissimo label for the return at our expense because of course it is our fault. We have blocked the black garment pending your return. Best regards ETS GUIGNARD

Everything perfect. Fast shipping.

Hello, We have indeed opened an investigation with the post office and are waiting for more details because on their side the package was delivered to the home address. We will get back to you as soon as possible. Best regards, ETS GUIGNARD.

Hello, You ordered a pair of boots on 22/11, the order was shipped on 27/11. You were informed of the shipment by email with the colissimo link to track your delivery, it is stated in the tracking that your package should be delivered to you today. Best regards, ETS GUIGNARD.

Hello, We acknowledge your feedback and this issue as we have not been informed. It is indeed indicated that the package was delivered to your address on Friday, November 20. We will also make a claim on our side to open an investigation, we usually do not have this issue as packages must be handed over in person against a signature or otherwise deposited at the post office. Best regards, ETS GUIGNARD

Hello, We are really sorry, the product did not suit you in color and quality. It is the jacket ref 63779 red from Oakwood, which is indeed red but not as bright as in the photo on the site. As for the quality, it is lamb leather, quite light, of good hold, but in a pistol finish maybe that is what you like less, but at this price... We received your package today and proceed to cancel your order and refund to your bank account. Best regards, ETS GUIGNARD

Hello, You placed an order on the site on Sunday, November 8, it was prepared and shipped by us on Monday, November 9. You were informed of the shipment by email with the colissimo link to track the delivery, the post office detailed the steps by email 5 times and all the emails were opened on your side. The post office presented your package for home delivery on Friday, November 13, client absent, then on November 14, so it is available in your post office, you have a period of 10 working days to go and pick it up. Best regards, ETS GUIGNARD

Hello, We take your comment into account and are truly sorry that the product does not suit you. This product is one of our flagship products, ref 62065 video, and we do not have any particular size issues with it. We try to verify the size choice when the customer provides us with their measurements, but you did not give us any information on this point. Best regards, ETS GUIGNARD

Hello, You placed an order on our site on 31/10, your package was taken over by the post office on 2/11 in the early afternoon, so we think we were quite responsive knowing that 1/11 was a holiday! We keep our customers informed via their email about the order tracking, so if the address provided is correct you know exactly the day of preparation, departure of the package and its tracking number to know exactly its movement. Following your message, we have just checked with the post office, you have received 4 information emails, all opened, it turns out there was an issue with your delivery address, it was pending clarification, requested by email on 06/11, it is indicated that the delivery was not made on 07/11 and that it is scheduled for today, as we indicated on the site, please be lenient about the delivery given the current delicate situation for many of us. We hope you will be able to judge our store and your product which we hope will satisfy you as best as possible. Best regards, ETS GUIGNARD

Hello, We do not quite understand your comment, since on the contrary, when you place an order on our site, you immediately receive in your email, your payment ticket, the summary of your order. Then, we always inform you by email, the day of preparation of the package and its departure, with the colissimo link to track the delivery of your package. The only issue that may arise but we cannot do much about it, is that the email address provided when creating your profile is incorrect or our emails are in your spam! The email with the colissimo link was sent to you on 06/11 at 16:06, moreover, we notice that you received 2 emails from the post office on 07/11, one at 13:30 and the other at 20:53 and both emails were opened. We therefore invite you to check your email box. Your package is currently being delivered, the estimated delivery date is 10/11. We wish you a pleasant day and a return we hope favorable upon receipt of your product. Best regards, ETS GUIGNARD

Hello Mr. Mouzay, we confirm that our commercial policy is to proceed with a refund when the customer wishes, if the product does not suit him. A return ticket has been sent to you to avoid shipping costs on your part, awaiting your return. Sincerely ETS GUIGNARD

Hello, We have received your message and your review on Trustpilot. We are sorry for this inconvenience and we are attaching a return ticket (attached) so that you can send back the jacket and so that we can repair the jacket at our expense. Hoping to have responded to your expectations as best as possible. We remain at your disposal by email or by phone at 05.49.81.46.94. A thousand apologies once again for this incident. Sincerely.

Hello, We are really sorry that you did not find your happiness, we have been working with our cowboy boot brands for several years now and our customers are satisfied with the quality but depending on the shape of the foot, high instep and/or too strong calves it happens that it does not fit and we are really sorry, best regards ETS GUIGNARD

Hello, We take your comment into account and we have been selling this jacket very well for several seasons, its leather is top-notch, of good quality, with a very nice aged look and more modern. But a jacket cannot please everyone, cut, shape, finish, but in no case is it of poor quality! We indeed canceled your order upon receipt of your package and the refund was made the same day, sincerely Guignard.

Hello madam, We are surprised by your opinion as we respected your order and processed it as it should be. We respected the model, size, color, and measurements you specified. We took your refund request into account on the day of your request and we will do what is necessary upon receipt of your package. You should have contacted us for your dissatisfaction, we could have guided you and possibly sent you a ticket to take the return at our expense. We remain available for any other requests or advice. Regards. Guignard leathers.

Hello, We are truly sorry but our pants fit just right, we specify this because customers are used to pants with elastane or a bit loose, leather is not cut like that, a 46 is a real 46, which means that if you lay it flat and measure the waist it is 46 and not more. The best is to compare with those you wear because it may be labeled 46 but if you measure it, it might be more like a good 48, do not hesitate if needed, have a good day, ETS GUIGNARD.

Hello, we tried to contact you by email immediately informing you of the stock shortage and offering to look for another model with a commercial discount or a refund, but unfortunately we never received any responses, so we were waiting. We have just canceled your order and refunded you, sincerely ETS Guignard.

Update, the order has been refunded and the package has finally been found, it left France on 24/11 and arrived in Israel on 18/12, it is to be picked up against tax Mon. - 05:55 19/12/22 Arrived at the distribution site Israel - Sun. - 10:57 18/12/22 Customs operation completed Package cleared, will be delivered against payment of a customs fee. Israel - Sun. - 08:05 18/12/22 In customs clearance - Israel - Sun. - 08:04 18/12/22 In transit Package arrived in the destination country. Israel - Thu. - 15:27 24/11/22 In transit Package left the country of origin Postal Center 93 - 93 Hello Sir, we are very surprised by your message. We strive to carry out alterations as best as possible and at our expense (alterations are free and return shipping costs are also free), perhaps it was not altered sufficiently. You can imagine that it is not intentional on our part as there is no interest. Furthermore, after inquiries, it appears that you reported this issue by phone today to one of our colleagues who immediately apologized and sent you an email with a label to return the package to the store, so no cost on your part. We will receive the jacket and ensure to alter the sleeves to the desired length before sending it back to you again. Once again, our apologies hoping to have responded as best as possible. Sincerely, ETS GUIGNARD.

Hello sir, We have received your review on Trustpilot, we have just responded to you via this email at your email address. Please note that the boots

Hello, As we discussed during our email exchanges, the requests for Trustpilot reviews are automated, usually you have already received the package and can judge the order, however, currently during the health crisis, indeed, the delays are a bit longer and you received your review request before receiving your package. As indicated in the tracking of your order received by email and also following your request, the package should be delivered today. You will notice that your review is very visible as they cannot be deleted based on the rating as you certify above! We are not aggressive, we respond to your remarks as politely as possible to your disrespectful remarks towards our team. Best regards, ETS GUIGNARD.

Hello, We are really sorry that the product does not suit you in cut, the Sophie jacket is indeed a small warm perfecto, fitted cut, maybe a bit loose on you? After that, you have to think that this is not a "light" leather, for spring which is really suitable given that it is lined with its faux fur which takes up a bit of space. Best regards ETS GUIGNARD

Hello, Indeed, this product is out of stock so shipped within 10 days as specified on the product sheet and before payment validation in your cart. This jacket is one of the flagship products of this season, the leather is soft, the cut is nice. But if you saw a tear in the leather then that is not normal and you should inform us so that we can proceed with an exchange or a refund, Best regards ETS GUIGNARD

Hello, we acknowledge your message, please know that we can indeed alter the length of the sleeves of your jacket and this service is free. As for the price, it is indeed similar everywhere, the sales are from January 8 to February 4, prices are modified on certain products. Best regards, ETS GUIGNARD.