Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1, 2 and 3 stars

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C
Client
Rating: 3 out of 5
Very good product. Beautiful leather, well packaged. However, the color in the photos is not the same in reality. In the photos, with the light, I was buying a CAMEL leather bag while it is actually shiny brown.
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Response from Cuirs Guignard
Hello, We are really sorry for this little issue, we try as much as possible to have unretouched photos to be as close as possible to the truth. We sometimes have small nuances with reflections, flash, etc., involuntary, moreover, we sometimes have differences in rendering from one skin to another in the same model. Best regards
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FURNO
Rating: 3 out of 5
The jacket is of good quality but is not very well sized.
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Henri
Rating: 3 out of 5
If nothing can be reproached regarding the shipping and packaging, on the other hand, it is quite different for the received garment: Three-quarter leather men's down jacket "101086" from the brand "DAYTONA", having ordered size 3XL after a phone exchange regarding my size, it turned out that I could not wear this item, the sleeves being way too tight?! Too bad because overall the garment exuded quality. No issues regarding the refund. HC
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Sand
Rating: 2 out of 5
Delivery too long. I am responding to the survey even though I have not yet received my order placed 10 days ago. At a time when most orders are honored within 48 hours, I find this delay becomes abnormal.
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Response from Cuirs Guignard
Hello, We have just received your message. We are very surprised because we have no delay in sending your package. As specified on the site, the shipping time varies according to the products (ranging from 48 hours to 10 working days for clothing and 15 days to 1 month for non-stock cowboy boots). We inform our customers on each product sheet to avoid surprises regarding the delay and thus disappointment. On the product you ordered, it is clearly noted shipped within 10 working days, you placed the order on the night from Thursday to last Friday, the order has therefore been taken into account since Friday, which is 6 working days. We are a small structure and try to manage our orders and packages as best as possible while respecting the indicated deadlines and we try to do our best to satisfy our customers. We apologize if this delay seems abnormal to you and take your comment into account. Best regards, ETS GUIGNARD
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Hyperion212
Rating: 3 out of 5
The leather is of excellent quality, however the zippers are poorly made (on the first use of the right sleeve, I ended up with it in my hand I tried to repair it myself but it broke. So it's dead for customer service, I'll see how I will manage). Otherwise the delivery service is quite long but it's understandable since some products are made to order. I think it's a very good site, I just had bad luck and that unfortunately happens
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Response from Cuirs Guignard
Hello, We take your message into account, we apologize for this small inconvenience and please do not hesitate to contact us for customer service. We will be able to change the zipper and send you the jacket as soon as possible, don't worry, it's not your fault, the zipper shouldn't come loose so quickly. Please remember to contact us by email or by phone. Best regards
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Christelle
Rating: 3 out of 5
Unfortunately the item was too large at the sleeves. I have to return it and the shipping costs are at my expense... very bad point compared to other e-commerce sites.
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Response from Cuirs Guignard
Hello, If the item is too large at the sleeves, it is quite possible to alter it, moreover, alterations are free! If needed, please do not hesitate to contact us by email or by phone 05 49 81 46 94. As for returns, unfortunately we indicate it on our site, indeed, return shipping costs are the responsibility of the customer. Best regards
C
Client
Rating: 3 out of 5
Beautiful leather and quality, the only negative point of the order is the delivery, order made on the 17th sent on the 22nd received on the 25th but no email or SMS to inform that the package had arrived at the relay point, I ended up calling the relay point who told me that my package was indeed available and yet on the package tracking it was still in the mail center 14 while the package had arrived for 2 days. At the price of jackets, delivery could be free or of better quality by going through Chronopost and not Colissimo.
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Response from Cuirs Guignard
Hello, You indeed placed your order on the 17th, we shipped it on the 22nd and we sent you an email on your order tracking to inform you of the shipment and also to provide you with the tracking number. You can thus follow the progress of your package day by day from this link. However, it happens that emails arrive in your spam or that the email address is incorrect and unfortunately we cannot know. Moreover, you must necessarily receive an SMS or an email from the post office notifying you of the deposit at the relay point, it is strange that you received nothing. We are really sorry for this mishap and are happy that the leather suits you. Best regards. ETS GUIGNARD
C
Client
Rating: 1 out of 5
Mediocre quality leather you are just crooks.
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Response from Cuirs Guignard
Hello, We take into account your comment regarding an order placed in January 2018 for a lambskin leather jacket in a vintage aviator style. We are truly sorry if the jacket does not meet your expectations, we are actually trying to satisfy our customers as best as we can and are in no way crooks. We work with trusted brands, carefully select our jackets. We always ensure follow-up, after-sales service, maintenance, repairs, etc. We are always reachable by email, by phone to best answer your questions, comments. And on this point, we are really surprised as we have never received any feedback from you regarding this order for 7 months. Best regards, ETS GUIGNARD
C
Client
Rating: 2 out of 5
BAD CUT AT THE SIZE LEVEL, goes lower in front than behind, super weird.
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not suit you, in this case, why not let us know via the site or directly at one of our stores? We could then see together what does not suit you in this jacket and offer you an exchange with another cut or a refund. Best regards, ETS GUIGNARD
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Emilie
Rating: 3 out of 5
Very beautiful product. You are very responsive to the questions I could ask you by email. I received it on time for my husband. The only small downside is that I expected to receive the jacket in a cover to protect it in addition to the bag. But otherwise, I recommend you 100%.
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Response from Cuirs Guignard
Hello, Thank you very much for your message, we want to clarify that we do not provide covers, we are not in favor of that. Leather garments should not be put under covers, they must absolutely breathe, do not enclose them. Best regards, ETS GUIGNARD
C
Client
Rating: 2 out of 5
Presentation photos of the ordered item are misleading. This experience with Cuirs Guignard is the first and the last.
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Response from Cuirs Guignard
Hello Sir, We are truly sorry if the product does not meet your expectations and regret to learn this through this means. As you know, you can completely cancel your order and return the garment for a refund. We try to have very realistic photos of our products with the minimum of corrections, retouching possible to be as close to reality as possible. We have already sold this jacket several times without ever having any disappointment from our customers regarding the visuals. You can completely return it for a refund or exchange by contacting our customer service. We are at your disposal by email or at 05 49 81 46 94. Best regards, ETS GUIGNARD
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Boulanger
Rating: 3 out of 5
The jacket in size M is way too small and in L way too big.. However, the salespeople are very available and kind.
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aliens
Rating: 1 out of 5
so I come back after wearing my cobalt Redskins jacket "RIVAS ROCHO" for three months, well three months...... it looks more like ten years given the ultra premature wear of the jacket. at the level of the sleeves, among other things, not only has the color already faded, but the leather's crust has also come off, I think holes will soon appear. to be sure I took out two old jackets worn each for a good ten years and there is no comparison. and if that were not enough, the more I look at this jacket, the more I find snags and a bunch of little holes in the crust, collected haphazardly. I skip over the lining which is sagging and the inner pocket which does not stay in place. at times I wonder if I was not sold a second-hand jacket. so to make it short, I do not recommend Redskins jackets which are borderline low-end.
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Response from Cuirs Guignard
Hello, We are truly sorry and also surprised because we were not aware of any issues with your jacket ordered in January. We have been working with the Redskins brand for many years, which has a strong reputation for its quality leather jackets. The Rivas jacket is made of lamb leather, which is quite fine, supple, and more fragile than cowhide. Then, it also depends on the treatment you give to your jacket (for example, we do not recommend it for motorcycles, you should be careful not to store it damp, always hang it properly, etc.) We do not sell second-hand clothing, already worn, so we are once again very surprised and sorry and we invite you to contact our after-sales service at 05 49 81 46 94. Best regards, Les Cuirs Guignard
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Tristan
Rating: 1 out of 5
Still no news about the order.
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Response from Cuirs Guignard
Hello, Your order is currently being processed, you placed the order on Friday, April 27 in the afternoon. As noted on the site, for an order of cowboy boots, you should expect an average of 15 days to 1 month. Your order has therefore been pending for 1 week, we thought you had noticed this point before your purchase! Best regards, ETS GUIGNARD
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daniela
Rating: 3 out of 5
The return shipping costs are not great. I will not recommend.
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Response from Cuirs Guignard
Hello, We are really sorry if the product does not fit, this little Oakwood perfecto is one of the flagship pieces of the collection. We inform our customers very clearly on our site that return shipping costs are at their expense, it is noted in the general sales conditions and in the explanation on product returns. But we specify, however, that if you return the order for cancellation, we refund the product and also the shipping costs of 12 € charged at shipment, so you only have the return costs incurred and not the shipping and return. Best regards.
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PATRICK G.
Rating: 3 out of 5
Ordered Daytona Collins dark cognac leather jacket, delivery quite fast despite the weekend and the holiday. Jacket, beautiful leather quite thick, nice color. 1.80m 74kg size XL just right. Zipper unstitched by 2 cm at the bottom right, sewn back by me by hand with a good needle a solid thread, and a pliers, too bad! It was the last one!!
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Response from Cuirs Guignard
Fast and careful shipping. The jacket is really as shown in the photo. Very nice quality. Thank you
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Jacques P.
Rating: 3 out of 5
Order processing and delivery = excellent. The images on the site are misleading: color distorted. A bit disappointed with the item.
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Response from Cuirs Guignard
Hello, We processed your order on the same day of purchase and delivery was made within 48 hours. We try to do our best regarding our visuals, we do not want to alter the colors, precisely to avoid misleading the customer. However, it is not always easy depending on the resolutions of screens, PC, tablet, smartphone, etc. to have an exact rendering. However, regarding your Briana handbag, the blue color with a glittery aspect is really very close to the photo on the site. Do not hesitate to return the product if it does not meet expectations for order cancellation and a refund. Best regards.
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Carlo
Rating: 1 out of 5
Bought leather 2xl does not fit too small even though I provided all the requested measurements, it was marked on the ad that they would check so I returned it a week ago following the procedure and still nothing. The sizes do not correspond to any other brand, you need to plan 3 to 4 sizes up, I am disappointed
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Response from Cuirs Guignard
Hello, We are really sorry if the product did not fit in terms of size. In your case, it was a perfecto style, so very fitted to the body especially in the chest since the closure is slightly to the side. We note that we are available to help you by email or phone in your choice. It is not always easy to choose your size, as we know leather generally runs quite small, after all it depends on the cut, the shape. We received your return on 23/01 in the morning and the refund was made the same day, it just takes 24 to 48 hours for the bank to validate the refund. Best regards. ETS GUIGNARD
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GUEDJ G.
Rating: 3 out of 5
Good and fast but a bit small in size
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GUY E.
Rating: 1 out of 5
When wet, the leather bleeds black! Worse, the inside fabric bleeds too, I am disgusted! Long live Chinese suppliers (following the email below, I will detail what happened to me... after exchanging for a size up, I will leave a comment, a review where I am very satisfied... but here it is, a very strong smell similar to leather is coming from the product, and I put it for a while in the bathroom, unable to stand it anymore... then last night I had the idea to take the shower head and quickly pass it under cold water as if I had been caught in the rain to lessen the smell... and there, to my surprise, I saw the water dripping with a deep black as if I was removing shoe polish and unfortunately also saw red to my astonishment, coming from having accidentally wet the inside.... both the outside and the inside bled with just a simple jet of water.... I dare not imagine what would have happened to me in a real rain ruining jeans, shoes, and what to think of the inner fabric that could have ruined a shirt or t-shirt or worse, soaked into my skin without knowing if the product would have been harmful or not for my health! ... I reported this to the site which tells me they cannot refund me and are surprised that I could throw it in the trash..... would you have kept such a product??? I am extremely disappointed! I thought I had found a very good site and even thought of recommending a three-quarter jacket for my next Christmas, but instead, I have to realize that I was simply deceived and that the supplier must be located far from France! Obviously, they will not refund without the product returned, and that angers me even more... because beyond this purchase, I had also bought two pairs of shoes elsewhere to match.... make your purchase on this site if you want... but I swear I will never do it again....)
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Response from Cuirs Guignard
Hello Mr. ETIENNE, We are really very surprised by your message; we have been offering this product for several months now. To date, we have never had any returns from our customers regarding a color fixation issue. Unfortunately, it can very well happen depending on the reaction of the skin that the color is not well fixed. If that is the case, it is perfectly normal to return the jacket at our expense by contacting our customer service for a refund. Please accept our apologies for this inconvenience, and we hope to fully satisfy you on your next purchase. Best regards, ETS GUIGNARD.
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Pilet
Rating: 2 out of 5
Size very small, disappointing color
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Response from Cuirs Guignard
Hello, We are really sorry if the product does not suit you, it is one of the flagship products of the site. Please know that you can absolutely return your garment for an exchange or a refund. Best regards. ETS GUIGNARD
C
Client
Rating: 2 out of 5
Product does not quite meet my expectations. The black leather color ordered is brown. Actual dimensions are smaller than those advertised in the catalog. But I will keep this product nonetheless.
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Response from Cuirs Guignard
Hello, We are really sorry for this color error, we can definitely send you the brown bag as soon as possible. As for the dimensions, we have just checked again, they correspond to within half a cm. We still hope that your leather bag satisfies you as best as possible, we wish you a happy new year!!! See you very soon, the Cuirs Guignard team
C
Client
Rating: 1 out of 5
Unacceptable to receive a jacket with glue stains for 300€!!!
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Response from Cuirs Guignard
Hello, we pay special attention to the quality of our products and check them before shipping. Unfortunately, a control error can happen. As already mentioned by email, we are really sorry for this inconvenience and we offer you to return the product for an exchange or a refund. Please confirm your wish to return the item so that our customer service can send you a prepaid return label. At your service, Les Cuirs Guignard
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chaput
Rating: 3 out of 5
I can only judge the shipment since the leather is a Christmas gift and I haven't unwrapped it, a gift package would have been welcome
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Patrick B.
Rating: 3 out of 5
Quality product but imperfections in the fur regarding the maintenance of the hairs and their fluidity (unsightly scattered tips causing rebellious spikes)
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Philippe N.
Rating: 3 out of 5
Good quality products. Serious site. However, the clothing sizes are very large. Take one size smaller than usual.
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Response from Cuirs Guignard
Hello, Our items generally run small, it may depend on the models and the cut. We provide our customers with a size guide on our site and ask for measurements with each purchase to guide our customers. In any case, our customer service remains available to assist you in choosing the right size. Do not hesitate to contact us if needed. See you soon, Les Cuirs Guignard
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Marion
Rating: 3 out of 5
Phone advice very good, very fast delivery. But I received a jacket that does not quite have the same appearance (quality of leather) as in the photos on the site and whose label was cut off, which looks a bit dubious, especially for a gift. No indication of material. I am therefore a bit disappointed.
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Response from Cuirs Guignard
Hello, The label of the garment was cut off because the sale price appeared just below and since it is a gift we thought it was better to remove it. Regarding the composition of the garment, a label is attached inside on the lining. We hope that the item will suit the person to whom you will give it and we wish you a very happy end of year celebrations. In any case, do not hesitate to contact our customer service who can answer your questions. See you soon, Cuirs Guignard
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Habchi
Rating: 1 out of 5
I still have not received my order
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Response from Cuirs Guignard
Hello, On our side, your order was placed on 27/11 and shipped on 28/11. We are inquiring with the post office to give you more information about your package. See you soon, Les Cuirs Guignard
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pyouen
Rating: 3 out of 5
I am disappointed with Guignard leathers because I recently bought cowboy boots in size 43, it was the last pair in that size, so there was a discount but for me they were not new (the brand inscription on the soles was partially erased) hence my deduction.
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Response from Cuirs Guignard
Hello, We assure you that the boots shipped are indeed new. The scratches present under the soles were certainly made during fitting in the store, but under no circumstances do we sell second-hand boots. Please feel free to contact our customer service if needed. Have a nice day and see you very soon, Les Cuirs Guignard.
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Dusollier P.
Rating: 3 out of 5
Very nice coat, but at 449€ and losing buttons after a week, it's not great. Do we have to find a seamstress to redo them all?
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Response from Cuirs Guignard
Hello, We are really sorry for this inconvenience, we have a customer service and our own seamstresses. We can certainly take care of this type of repair. See you soon Cuirs Guignard
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Sandra D.
Rating: 3 out of 5
Nice product but arrived with several very visible scratches on the leather. I was offered a refund. I kept it anyway because I really like its cut and original color but I am disappointed with its condition upon receipt...
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Response from Cuirs Guignard
Hello We had indeed specified that the product had a vintage look and had more noticeable marks on the leather than on a smooth finish. As already proposed, we can issue you a refund if the product is not suitable. See you soon The Cuirs Guignard
C
Client
Rating: 3 out of 5
Home delivery when it was requested to be delivered to a relay point. Otherwise, nothing to complain about for the rest.
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Response from Cuirs Guignard
Hello, Our delivery service would like to apologize for this inconvenience, indeed after verification we have confirmed your request for delivery to a parcel relay. The main thing is that you have received your order and that your new jacket satisfies you. See you soon, Les Cuirs Guignard
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Coudrier
Rating: 3 out of 5
The coat is perfect. However, there was a color mistake, I ordered a brown one and received a black one. Since the return is at my expense, I will keep it: too bad
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Response from Cuirs Guignard
Hello, It is true that we can barely see the difference between the black and dark brown you ordered, and we assure you that you received the brown color. If the product does not suit you, do not keep it reluctantly, please contact our customer service at 05 49 81 46 94. See you soon, The Cuirs Guignard team
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Marie
Rating: 3 out of 5
The delivery is very fast, the item conforms to the order except for the fact that it had no label on size, material, or cleaning.... we are not used to this and it's a shame because it raises doubts about quality, origin, and whether the product is new.
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Michèle
Rating: 3 out of 5
Good contact, with exchange of information. Unfortunately, in the photo, the jacket did not appear with a "worn" look that I do not like. I am returning the jacket for this reason and because the size is too tight. I hope the new one I chose will satisfy me to the maximum!
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Un C.
Rating: 3 out of 5
I received the jacket in record time. However, it is too small for me. I followed the advice of Cuirs Guignard who told me to choose size L. I am very disappointed.
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Response from Cuirs Guignard
Hello, We advise you to contact us by phone to discuss the exchange procedures together. We will cover the return shipping costs since it was a wrong size choice on our part. See you soon, Les Cuirs Guignard
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Danielle
Rating: 2 out of 5
The appearance of the jacket is okay. However, I expected a real tailored perfecto in thick leather. The thin layer of leather sewn onto a quilted lining, for me, is not a Perfecto. I ride a motorcycle, so it won't last long. However, I stand by my purchase that I made online....
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Response from Cuirs Guignard
Hello, Indeed as indicated on the product sheet of our website it is a Schott perfecto in lamb leather, so fine and supple leather. This jacket is unfortunately not intended for motorcycle riding. See you soon, Les Cuirs Guignard
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Dusollier P.
Rating: 1 out of 5
Not very happy with the services, we know absolutely nothing, in stock or not, I will not buy any more products from them, despite the good quality of the products.
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Response from Cuirs Guignard
Mr. Dusollier, we are sorry that you had a bad experience during your purchase. All the information about the deadlines is specified on our product sheets, moreover, you were alerted by email, 6 days after your order, about the shipment of your package. Nevertheless, we are glad that the ordered product meets your expectations. The Cuirs Guignard.
C
Client
Rating: 1 out of 5
I am still waiting for the package, however the payment has been made. Nothing more to say.
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Response from Cuirs Guignard
Hello, As discussed over the phone, the package was shipped as soon as we received your order and we had indeed received confirmation of delivery from our provider. An action has just been taken to request compensation. We will keep you updated very quickly on the progress of this case. The Cuirs Guignard team.
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Cliente
Rating: 1 out of 5
Since the item was not available, I was informed that another brand would be sent to me. Moreover, I expressed my satisfaction by email - the interlocutor left me a more unpleasant message. I still accepted the item by email, a few days later, I was informed that I still had not validated! Since then, no news and I am still waiting.
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Response from Cuirs Guignard
Hello, Our cowboy boots are made in Europe and shipped on demand from our supplier. That is why we indicate on our product sheets the estimated delivery times of 3 - 4 weeks. Unfortunately, the pair of boots you ordered was out of stock with our supplier (manufacturer of the Sancho brand) at the same time. We immediately informed you that the delay would be extended to 4 - 6 weeks (manufacturing time), offering you to accept this new delay or to exchange the ordered item for an equivalent product from the Mayura brand with a dispatch within 10 / 15 days. We are truly sorry but we have done our best to meet your expectations and process your order under the best possible conditions. The Cuirs Guignard team.