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R
Rating: 3 out of 5
The customer is not informed about the progress of their order on their account... this is a weak point... Package not received yet.
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 1, 2 and 3 stars
Reset filtersJ
Rating: 2 out of 5
The same jacket 80€ cheaper with free shipping at Cuir City (249€ against 329+12 !!!!
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Response from Cuirs Guignard
Hello, During the sales period, each merchant applies the discounts they wish based on their stock and commercial policy. Moreover, the item ordered on our site is a model from our brand Cuirs Guignard (difficult to compare if it is indeed the same model). If the item ordered on our site does not meet your expectations, we can certainly issue a refund for your order. We are at your disposal at 05 49 81 46 94. The Cuirs Guignard team
S
Rating: 2 out of 5
Size much too large M (corresponds to an L -XL) leather much too thin (whereas this was sent for a semi-rigid leather) return at our expense by tracked mail with value so 15 euros disappointed
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Response from Cuirs Guignard
Hello, Our customer service is at your disposal to make an exchange or refund for your item. Regarding the size, we are surprised by your comment as we generally do not size too large, the best way being to call us at 05 49 81 46 94 so that our team can advise you best based on your measurements. See you soon The Cuirs Guignard team
P
Rating: 3 out of 5
very fast delivery...but no warranty on the product!
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C
Rating: 2 out of 5
I would read it very very very very long........
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Response from Cuirs Guignard
Hello, The delivery times are clearly indicated on each product, the majority of our packages are shipped within 2 / 3 days maximum except for specific orders such as boots or skins returned for custom manufacturing. You should quickly hear from us regarding the shipment of your order, do not hesitate to contact our customer service at 05 49 81 46 94 or by email [email protected]. See you soon The Cuirs Guignard team
B
Rating: 2 out of 5
I ordered a beautiful quality leather and many people comment on it. BUT I did not have the opportunity to enjoy a 50 € discount on the item a few days after my order!!! Too bad for a new customer who was about to order a pair of boots .....
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Response from Cuirs Guignard
Hello, We are sorry but during sales, many of our products have more or less significant promotions depending on stock status, size choices, etc. By contacting our customer service we could have informed you if the product was going to have a discount. For your pair of boots, you may find a promotional item that will meet your expectations, and do not hesitate to contact us. The Cuirs Guignard team
F
Rating: 3 out of 5
The leather is of good quality. The boots are comfortable. The only downside is that they don't really match the photo which presents them with a rounded toe. The ones I received have a pointed toe that is a bit too long. For a cowboy style, I recommend them.
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B
Rating: 3 out of 5
I bought a pair of shoes that I couldn't see photos of like the other shoes presented and I find that the delivery date is not precise enough (too large a margin).
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C
Rating: 3 out of 5
impossible to give an opinion, 2nd reminder for evaluation. item not received. it's too early!
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T
Rating: 3 out of 5
My down jacket is losing all its feathers, is that normal???
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Response from Cuirs Guignard
Hello, it's completely normal at the beginning, down jackets always lose a bit of feathers and volume. If it's too significant, we invite you to return the product to us for verification. We will send you a shipping voucher to your email address, so you won't have any shipping costs. We can then check your problem and make an exchange. Looking forward to your return. See you soon, The Cuirs Guignard team
M
Rating: 2 out of 5
I must admit that I was somewhat disappointed with the quality and the lack of pockets.
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Response from Cuirs Guignard
Mr. Maugis, On bomber cuts there are no more pockets, it's the model that requires that, there is no lining to integrate inner pockets since it is wool. If the product does not meet your expectations, you can return it and we will quickly process a refund. You can contact our customer service at 05 49 81 46 94. The Cuirs Guignard team.
C
Rating: 2 out of 5
Hello, I would like to know when I will receive my order already paid for since December 5th because it's a Christmas gift! No possibility, neither by phone nor by email. On the account Order in progress!!!! And a delay that can range from 15 days to a month! Otherwise, regarding the quality of the merchandise, I hope the satisfaction will be 5 stars!
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Response from Cuirs Guignard
Hello, The order is indeed in progress, we are doing everything possible to deliver it to you as quickly as possible. The production of the boots has started upon ordering, hence the delay of 2 to 4 weeks. We are always reachable by email and by phone, we will respond quickly. The Cuirs Guignard team
P
Rating: 1 out of 5
Having ordered a beige leather spencer, we felt upon receipt that we had retrieved a used model, prematurely aged and polished. So for a first order... big disappointment
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Response from Cuirs Guignard
Hello, The aged beige colors always have a more used appearance but we assure you that we do not sell second-hand items. As discussed together, we will take care of your return and the full refund of your order. Hoping you will find your happiness again on our site. See you soon, The Cuirs Guignard team
L
Rating: 2 out of 5
First order wrong size delivery
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Response from Cuirs Guignard
Hello, We are really sorry for the size error, we really thought that the size chosen by our advisors would suit you, we have also covered the return shipping costs and will send your package back immediately with a new size. Hoping that this new shipment meets your expectations. See you soon on our site. Les Cuirs Guignard
C
Rating: 3 out of 5
It is a pity that returns are not covered.
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M
Rating: 3 out of 5
I wish to improve the shipping time thank you I am happy to place the order with us
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J
Rating: 1 out of 5
Leather jacket stained black in several places and that has already been attempted to erase, result discolored leather but still stained.
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Response from Cuirs Guignard
Hello We regret that your item has defects, our customer service will quickly contact you to find a solution. The Guignard Leathers
D
Rating: 2 out of 5
Paid return. Customer service unreachable.. No conflict, but it's unbearable to spend time on the phone to get a response.
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Response from Cuirs Guignard
Hello, Our customer service is at your disposal to make an exchange and a refund. In conclusion of our last phone conversation, we proposed to take care of the return because you noticed a defect on the received item. Since then, we have not heard from you. You can contact us by email or phone at 05 49 81 46 94 from 9:30 am to 12 pm and 2 pm to 7 pm from Monday to Saturday. Best regards, Les Cuirs Guignard
B
Rating: 2 out of 5
No or very little information on the tracking of the purchased item even after 10 days of purchase "delivery between 15 days and a month" that's it, point bar as far as the payment facility is very good, it's one of the reasons that allowed me to take the plunge with the correct range choice, maybe an additional remark regarding the possibility of half sizes on the most sold sizes but that remains to be seen at the boot release.....
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Response from Cuirs Guignard
Mr. Mazalto, we have taken your comment into account and are truly sorry for not having given you more information during the 8 days of waiting. As indicated on our site and in the order confirmation emails, our store was closed from July 17 to August 9 inclusive. Our service processed your order immediately upon our return, which was 9 days after your order while we indicate a 15-day delay. We hope that the received boots meet your expectations. See you soon, Cuirs Guignard
G
Rating: 3 out of 5
I am returning it because it does not suit me, sleeves too short, not enough fitted.
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M
Rating: 3 out of 5
Delivery time too long.
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Response from Cuirs Guignard
Mrs. Lechner, Our team did its best to ship your package within 4 days after receiving your order (Our site indicates delivery within 10 days for your item). The order was placed over a weekend and shipped on Friday 6/05 (after Ascension), so it is possible that delivery times were longer than usual. Hoping that the item received meets your expectations. Best regards, The Cuirs Guignard team
V
Rating: 3 out of 5
I received the leather jacket very quickly, but the package was in the name of the collection point, which thought it was a delivery for the store. My name was nowhere to be found, so the package was opened. And there was no way for the store to register the receipt of the package. The jacket was too small in size L, while I always take this size for my husband. I requested a refund because apparently there was no XL on the site. Return shipping costs at my expense: 19.50 euros! A big miss...
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Response from Cuirs Guignard
Hello, It is quite possible to make the exchange as we have the model in XL. Regarding your return costs, usually the costs are around 10 - 15 euros maximum. Do not hesitate to contact customer service who can provide you with advice on sizing (this model is fitted, so it can be worn in several ways) and the exchange process. Best regards, The Cuirs Guignard team
F
Rating: 3 out of 5
Good product, good phone contact, but shipping too expensive and I did not receive a message when the package arrived at the collection point. I had to call myself to find out.
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Response from Cuirs Guignard
Mr. Douriaut, We regret that you did not receive a notification from So Colissimo (usual process). Perhaps an error in coordinates? The main thing is that the product received meets your expectations and that our customer service was able to provide answers to your questions. Have a nice day, The Cuirs Guignard team
S
Rating: 3 out of 5
Good quality but poorly sized. For a unique size, it would only fit a 36 at the shoulders, it's tight for a poncho. It's a shame this wasn't specified.
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B
Rating: 3 out of 5
zipper that gets stuck and heavy and bulky jacket
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C
Rating: 3 out of 5
dark brown color and seams, in the photo it seemed lighter to me and the seams do not stand out, they are as dark as the leather. I wear size 38/40, I ordered size 40 with a sweater underneath too tight size 42 would have been more comfortable. 1 month for delivery a bit long but it was Christmas
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D
Rating: 1 out of 5
A bit long for delivery
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Response from Cuirs Guignard
Ms. Turkmen, we acknowledge your disappointment regarding the delivery time. During this festive period, we strive to ship orders as quickly as possible. Hoping that your order meets your expectations. We wish you a very happy end of year celebrations. The Cuirs Guignard team
J
Rating: 3 out of 5
Delivery a bit long
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R
Rating: 3 out of 5
Good quality leather of the 3/4 jacket. Two buttons impossible to button!! Buttonholes too narrow!! Finishing needs to be checked with more attention!!
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D
Rating: 1 out of 5
Hello I just bought the 3/4 caban SCOTT, apparently the shoulders fit very well but for the body envelope there are 30 cm too much, I really feel like it is made for obese people. Who can buy this garment? Thank you for the trust you give to your customers. Nothing to say about your services, this online shopping experience spoils everything because I do not dare to make another choice on your site. Sincerely Mr. Dominique Hennequez
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Response from Cuirs Guignard
Mr. Hennequez, We are really sorry that this iconic model from the SCHOTT collection does not suit you. As discussed with our customer service, we will be able to cancel your order and refund you. It's a shame that this experience prevents you from finding another model on our site. Sincerely The Cuirs Guignard team
E
Rating: 3 out of 5
Not very expensive but jackets poorly sized compared to the photos.
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F
Rating: 3 out of 5
I am happy with the quality of the leather and the cut but disappointed with the size. I had given my measurements as requested on the site, unfortunately when I received the garment and tried it on, I found it was tight and I had difficulty closing the buttons.
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L
Rating: 1 out of 5
For an order over 1000 euros, this is not encouraging. No news about my order, the funds have been gone for over a week, no confirmation, no email, a lack of professionalism. Very disappointed.
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Response from Cuirs Guignard
Madame Lyre, As discussed together by phone, your order was placed during our holiday period (indicated several times on the site), which is why we were not reachable. To ensure faster processing of your order, we opened the store during our closure and it was shipped within 7 days. We hope that the coat received meets your expectations. Customer service Cuirs Guignard.
M
Rating: 1 out of 5
On the site my order was in stock so when placing the order I received an email saying to expect about 3 weeks to 1 month delay.
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Response from Cuirs Guignard
Sir, Our cowboy boots are made in Europe on demand from our supplier. That is why we indicate on our product sheets the estimated delivery times (http://www.cuirs-guignard.com/santiags/santiags-homme/2681-bottes-cuir-sendra-3565-steel-mag-dog-tang.html). We are truly sorry for this disappointment and will look to highlight the message on the delays more. We will pay particular attention to the processing of your order.
J
Rating: 2 out of 5
Unfortunately the promised delay was not respected, so disappointed...
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Response from Cuirs Guignard
Hello, Sorry that your delivery was delayed. We strive to ship packages as quickly as possible, in your case it was done within 3 working days after the order while we announce 7 days on the site (Unfortunately this week included a public holiday). Hoping that the jacket received meets your expectations!
M
Rating: 1 out of 5
Contemptuous, does not respect orders by validating other sizes and when we request correction, they cancel the order without valid reason. Avoid.
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Response from Cuirs Guignard
Hello, You placed an order with us by check for an amount of 1008 € with the title of an association. Given the increase in stolen or insufficient funds checks, we contacted our bank for verification with yours. We received a warning about the solvency of the account, so we contacted you by email to inform you. We asked you in this very polite email to please send us a payment by credit card or bank transfer to honor the order. However, we did not receive any response from you, so we could only cancel your order, we are truly sorry but what else could we do? If you wish to place your order, we will honor it like all the others but for this amount we will ask for a certified payment. Best regards.
J
Rating: 2 out of 5
The jacket received (brown) is not the same color as the one chosen on the website ...The promotional model chosen (jacques, cognac color) has actually disappeared..., no longer bearing the same name....(jegger) No doubt that if the jacket received did not please me, I would have returned it, but sincerely that is not the case, it suits me ...and that's a good thing. It's just a matter of color, it is beautiful and obviously of very good quality. In summary, given the promotion, it remains a very good deal....so be careful with this "detail" which can be annoying, as return shipping costs are not covered...
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