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C
Rating: 4 out of 5
First order on the site. I am very satisfied with the phone support for choosing the model, the size,... Package received quickly and the quality is up to par.
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
I am very happy with my purchase. The jacket matches the photo well and is of good quality. Ultra fast delivery.
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R
Rating: 1 out of 5
Very disappointed with the size.. we received a size 40 which is too big, and returned a size 39 which is too small. Big problem when you see that size 40 is equivalent to 42 and size 39 to 36. So here we are, no shoes, but return fees of 17.. and therefore no solution. I think the manufacturer needs to review the sizes of the cowboy boots....
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Response from Cuirs Guignard
Hello sir, we are sorry for this incident regarding your order. We offered you solutions (exchange, credit note or refund...) We could also send you a return label so that you would not have any return fees. We remain at your disposal for further information. Please know that we will always be attentive to all our customers. Best regards.
C
Rating: 4 out of 5
Very nice jacket, but a little tight, but very satisfied with the quality.
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C
Rating: 4 out of 5
Good. Fast shipping.
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F
Rating: 4 out of 5
Perfect, serious, fast.
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P
Rating: 4 out of 5
In accordance with the order, fast delivery service and great follow-up. Keep it up.
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F
Rating: 1 out of 5
Size too small and tight and width of the legs too large, I am returning the product... sorry Patrick Wilfart 0769705944.
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Response from Cuirs Guignard
Hello, We have received your return request for a refund, we informed you by email that it will be processed to your account as soon as the package is received. We are really sorry that the product does not suit you. Best regards, ETS GUIGNARD.
J
Rating: 4 out of 5
IT RUNS SMALL OTHERWISE VERY GOOD QUALITY AND QUICKLY SHIPPED.
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C
Rating: 1 out of 5
Disappointment with products.
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Response from Cuirs Guignard
Hello, We acknowledge your message, we are really sorry to have disappointed you. We have received your returned package and canceled your order. We have been offering this product for several seasons; it is a classic of our collection, and it is of very good quality. Best regards, ETS GUIGNARD.
A
Rating: 4 out of 5
The order processing was very quick, the package delivered in good condition I recommend this site
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C
Rating: 4 out of 5
I ordered a pair of pants and had to resend it at MY EXPENSE because it was too small, and I find it unfortunate given the price of the pants, to pay extra for the shipping costs, it should be free like many others
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Response from Cuirs Guignard
Hello, We take your comment into account, however, it is clearly stated on the site that return shipping costs are the responsibility of the customer. We cannot support returns in quantity (because often if returns are free, that is the case), we do not have the structure for it and prefer to hold our customers accountable. We are reachable by email, by phone to advise you on size choice. Best regards ETS GUIGNARD
A
Rating: 4 out of 5
Product conforms and is of good quality. There should be more precise tracking of the order to know where the delivery is. Also, it was indicated that we would receive a call to confirm the size and that did not happen (luckily it was the right one!).
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C
Rating: 4 out of 5
The quality is there, the price-quality ratio is good, the only downside being the length of the sleeves, but in leather, you can't have it all;
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C
Rating: 4 out of 5
Disappointed the leather remains very stiff, I ordered other high cowboy boots from you they are too stiff to put on, I took them to my cobbler twice to soften them nothing to do I will try to sell them but I remain very disappointed by the fit and the difficulty to put them on...
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Response from Cuirs Guignard
Hello, We are really sorry if the leather does not suit you, all cowboy boots are made of cowhide. They tend to soften once worn, while keeping a good fit. High cowboy boots are always a bit more difficult to put on at first especially if the instep is high it all depends on each person's morphology. Best regards ETS GUIGNARD
A
Rating: 4 out of 5
Satisfied with the order and product delivered quickly
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N
Rating: 4 out of 5
Purchase of a good quality rabbit poncho but would have been perfect if it had been a bit longer. A bit short (one size) for tall people.
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C
Rating: 4 out of 5
Very good customer relationship
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C
Rating: 4 out of 5
I am very happy with the red Mayura cowboy boots! Small downside: the sole is bare, so you need to think about going to the cobbler before wearing them! Fast delivery compared to the announced timeframe. Good quality boots!
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P
Rating: 4 out of 5
Deadlines respected..nothing to report..everything is ok.
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S
Rating: 4 out of 5
Very beautiful jacket. Nice cut. I recommend this site
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L
Rating: 4 out of 5
Product conforms and of quality, perfect delivery
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S
Rating: 4 out of 5
Purchase of a women's jacket. Very nice jacket, good quality, the shape is superb, one downside, some snaps did not hold.
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C
Rating: 4 out of 5
Super quality
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C
Rating: 2 out of 5
Fast and well-protected shipping. Beautiful quality jacket. Good experience that I will repeat and recommend to my friends. A downside for the delivery, package delivered at home upon presentation of the QR code, so obligation to be present and the post office does not respect its commitment. Blocked an entire day at home and delivery the next day at noon without being informed.
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Response from Cuirs Guignard
Hello madam, we have taken your opinion into account. All orders are sent from our store against signature to secure the receipt of packages. We are sorry for this inconvenience due to the post office, we are glad that the product suits you, we remain at your disposal. Best regards.
M
Rating: 4 out of 5
The website is well made. The speed of delivery is surprising! You can tell it's a serious company. The quality of the leather is superior to what you can find in stores, unfortunately... the sizes do not match (too small, the XL corresponds to an L and there is no XXL). Too bad. The return conditions are very well managed and very clear. Really, it's an excellent
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M
Rating: 4 out of 5
Very good quality bag. Quality leather. Very good product. A bit of delay in delivery.
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C
Rating: 1 out of 5
I wear a size 45, I ordered a 46. Unwearable boots! Tight everywhere. Scam! At this price? It's outrageous.
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Response from Cuirs Guignard
Hello, We take your disappointment regarding the size of the boots into account, we are really sorry that they do not suit you. Perhaps you have a high instep, these boots do not have a zip system, elastic for ease and can therefore pose problems for some people. We have been working with this recognized brand for many years, quality recognized. If as you note, you cannot wear them, you can return the package for a refund, send us a return request by email or by phone. Best regards ETS GUIGNARD
Y
Rating: 4 out of 5
Jacket received quickly. Beautiful quality. Satisfied with the product.
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C
Rating: 4 out of 5
I am waiting for my order but the person I spoke to on the phone was very friendly and efficient, thank you.
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L
Rating: 4 out of 5
Package received on time and in good condition, merchandise of excellent quality. I recommend this site.
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M
Rating: 4 out of 5
Satisfied with my purchase, a short men's leather jacket. Small downside: - The leather has a slightly unpleasant smell but should disappear quickly over time. Other than that, very good quality/price ratio.
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Response from Cuirs Guignard
Hello sir, we sent you a message to your email with the tracking number "colissimo" during the shipment. We have just resent your invoice to your email. (please note that the messages may be in SPAM). We remain at your disposal for any other requests or information. Best regards
C
Rating: 4 out of 5
Product apparently of good quality, delivered quickly. A bit disappointed by the color of the leather compared to the photo.
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P
Rating: 4 out of 5
Hi, nothing to say, everything is fine
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C
Rating: 4 out of 5
Beautiful product of very good quality
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C
Rating: 4 out of 5
A very fast shipment.
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P
Rating: 4 out of 5
Standard very easy to reach with pleasant listening and help from the advisor. Fast delivery and very well prepared package. The jacket is of good quality, well cut, quality leather. We are not disappointed with the order.
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C
Rating: 4 out of 5
Good experience
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C
Rating: 4 out of 5
I took size M, I am 1.69m and 55kg. The jacket fits correctly for those who like them rather fitted. The color is rather blue-gray with a slight worn effect. Original but not flashy.
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C
Rating: 4 out of 5
Nothing to say, perfect size;;
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