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F
Rating: 4 out of 5
Satisfied with the quality of the leather, only one complaint, it really runs small
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Quality leathers and fast shipping. I recommend
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C
Rating: 4 out of 5
I ordered a fitted brown jacket, simple cut, what I was looking for. Quality of the leather, matching what I expected, the size too. However, the color of the leather is darker than in the photo... I am very satisfied overall. The shipping is fast and done carefully: the leather is in a bag, then in a box, the hanger is offered and handed over against signature. ???? I recommend.
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D
Rating: 4 out of 5
I made a return for a size issue and I did not receive the same jacket in return. Too bad
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C
Rating: 4 out of 5
Nothing to say, very nice jacket
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C
Rating: 4 out of 5
I received a very nice leather jacket, of very good quality. It is a reliable site with good order tracking and fast shipping. The only small downside is the shipping costs. It is a shame that the shipping costs are so high (12 euros..) and at the buyer's expense when buying a jacket over 180 euros.. On many sites, shipping costs are free from a certain amount.
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D
Rating: 4 out of 5
I made a return on a size, I am waiting for the package again.
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C
Rating: 4 out of 5
the only downside was that it was a gift and the invoice was included in the package
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B
Rating: 4 out of 5
A very efficient service (fast and careful shipping) and quality products
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C
Rating: 1 out of 5
Defective item I suppose the control before sending was not done I have to return it at my expense? Waiting for a response sent by email today. The closure is broken. I would never recommend again
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Response from Cuirs Guignard
Hello, We have just become aware of your message and are sorry. We were not informed of this incident either by email or by phone. Otherwise, the necessary would have been done immediately, it is normal if the product is defective that we cover the return costs. But how to do if we are not informed! The product is checked before departure but who does not make mistakes... You can contact us to inform us of the return and agree together on an exchange. Best regards ETS GUIGNARD
C
Rating: 4 out of 5
Too bad the return is at our expense especially when we order something else!
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G
Rating: 4 out of 5
Very nice cut of leather jacket. Very elegant. But size very small. Size 40 seems to me to be size 38.
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C
Rating: 4 out of 5
Hello. Very happy with my purchase. The quality of the items is there. Just a small downside for the delivery. The post did not meet expectations as usual. Thank you for your telephone welcome, and for the quality of the information provided. For a future need, I will come back to you. Best regards.
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L
Rating: 4 out of 5
Product corresponds well to the photo presentation. Well-adjusted size. Delivery time and method impeccable.
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C
Rating: 4 out of 5
We are very satisfied with the quality and choice both on the website and in-store with affordable prices!
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C
Rating: 4 out of 5
Shoe purchase, unfortunately the size did not fit, I had to return the shoes and we requested an exchange but it incurred return costs, it's a shame that when it comes to an exchange it is not covered by the seller, but otherwise the shoes are of very good quality, I am satisfied
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V
Rating: 4 out of 5
very nice item of beautiful workmanship but a product of such quality would deserve to really be at the TOP of: 1/ a double-sided zipper 2/ a thicker lining or padded. Be careful, I was right to choose size 3XL because I wonder what size really strong people should choose if this one is the largest available ????
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Response from Cuirs Guignard
Hello, Thank you for taking the time to leave your feedback on your purchase and we take your comment into account. As for sizes in certain products, we have up to 7/8 XL without problem, it all depends on the brands, the cuts, some jackets are much tighter than others but we try to offer a wide choice to find everyone's happiness. Best regards ETS GUIGNARD
C
Rating: 1 out of 5
The product photographs on the site do not correspond at all to the product received.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we had you on this point by phone. You thought the boots were blue while stated on the site brown, in the title and in the descriptive text. But it is true that according to the images some at the zoom level had a slight blue reflection but we noticed that this is not its shade, just a reflection. We have modified the visuals following your comment. We are still waiting for the return to cancel your order and refund you. Best regards ETS GUIGNARD
C
Rating: 4 out of 5
Fast delivery, quality leather. Very satisfied
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L
Rating: 4 out of 5
Quality leather that matches the presentation photograph without any issues. Fast delivery. During my next purchase, I will certainly buy my next leather from this brand.
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C
Rating: 4 out of 5
The boots are up to what I hoped for and apparently of very good quality. No issues on the delivery side either. All in all, very pleasing.
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C
Rating: 4 out of 5
Product ordered very well packaged, fast delivery, promotional product, complete site for ordering with leather care advice and phone if needed. I only gave 4 stars because I couldn't get a specific 5% promotion for the brand of the leather jacket I ordered, very beautiful jacket, very satisfied with my purchase I recommend this site.
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S
Rating: 4 out of 5
very good product...good quality...matches my expectations
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C
Rating: 4 out of 5
good quality, products conform to the photos on the site, too bad that return and/or delivery costs are not covered in case of exchange for size problems, this significantly increases the price of the order.
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C
Rating: 4 out of 5
Very beautiful jacket, delivered quickly, small size, but very satisfied.
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C
Rating: 2 out of 5
Very disappointed because I wear size 42, even 43 depending on the models. To avoid taking risks, I chose to take the model in 43 even if it meant putting a sole inside just in case. Big surprise: impossible to put on the boots, my heel wouldn't fit... I don't understand because I have a rather thin foot and ankle so I think the design of the model is not appropriate...hence my return. For a first purchase at this price, I am very disappointed...
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Response from Cuirs Guignard
Hello, We have taken your message into account and are truly sorry that the product does not suit you. You purchased reference 2944 from Sendra, biker boots style, with a round toe, wider than the cowboy boots. This product fits correctly and we have no issues with its design, this product has been a flagship product of the brand for years. We have received your return and have canceled your order and refunded you. Best regards, ETS GUIGNARD
D
Rating: 4 out of 5
very happy with the merchant
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C
Rating: 1 out of 5
I ordered my boots on January 7, 2021, and it is now January 30, and I still have not received my boots
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Response from Cuirs Guignard
Hello, We are sorry for this long wait, indeed, the average delay for boots is shipped within 15 days / 3 weeks, yours are no longer in stock, the time for manufacturing and proceeding to shipping. You will be informed by email of the shipment with the colissimo link. We are truly sorry for this wait. Best regards, ETS GUIGNARD
C
Rating: 4 out of 5
The order arrived in Madrid without problems and on time. Perfect size and it fits me ??. Very happy
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L
Rating: 4 out of 5
the leather is of beautiful quality, the finishes too only the sleeves are a bit long, it's a shame
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D
Rating: 4 out of 5
Fast delivery time. Very pleasant boots to wear. Thank you
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K
Rating: 4 out of 5
Hello, satisfied with the fast and well-packaged delivery. This down jacket is just right in size. The dark khaki color is very dark, unfortunately, but it's still a good product.
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C
Rating: 4 out of 5
Hello, I am completely satisfied with my order. The product is of quality (very good leather quality, very neat finishes...) and matches the description on the site. I was very well received on the phone for additional information. The only small downside is the processing time of the order, which I found a bit long. Let's not forget that we are living in a complicated period due to Covid, so I won't hold it against them. And I highly recommend their products.
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R
Rating: 4 out of 5
Bag received very well, very well packaged with care. Very nice product. To see with time, but I have no doubt. I recommend ++
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C
Rating: 4 out of 5
I am happy with my order.
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P
Rating: 1 out of 5
I ordered a leather jacket size M, it turns out that this jacket was really small (Size S or less and no larger size available) I returned it at my expense (15€) so I did not wish to exchange it for another model because if the size was still wrong, I would have to pay for the return again which increases the price of the jacket each time.
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Response from Cuirs Guignard
Hello, We are really sorry that the product did not suit you. Indeed, this product is quite fitted to the body and short, really great for spring/summer. Size M corresponds to size 38, as stated on our site. Regarding returns, we clearly indicate in our conditions that returns are at the customer's expense. We try our best to guide our customers on size choice when they contact us with their measurements, we check the product and thus avoid back and forth. Your order has been successfully canceled and refunded to your bank account (jacket + shipping costs of 12€). Best regards ETS GUIGNARD
C
Rating: 4 out of 5
Item conforms to my expectations. Speed of dispatch. I will think of this site for any other order.
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P
Rating: 4 out of 5
I highly recommend Maison Guignard because honestly ultra fast delivery, jacket very well protected, everything is perfect not to mention a very secure payment! I will return.
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G
Rating: 4 out of 5
The size corresponds to the given measurements
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A
Rating: 4 out of 5
I particularly appreciated being able to enter my measurements to check that the coat I wanted was the right size. Very appreciated for an online purchase. Fast delivery.
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