Customer reviews of Cuirs Guignard

Hello, We are really sorry, the product did not suit you in color and quality. It is the jacket ref 63779 red from Oakwood, which is indeed red but not as bright as in the photo on the site. As for the quality, it is lamb leather, quite light, of good hold, but in a pistol finish maybe that is what you like less, but at this price... We received your package today and proceed to cancel your order and refund to your bank account. Best regards, ETS GUIGNARD

Hello, You placed an order on the site on Sunday, November 8, it was prepared and shipped by us on Monday, November 9. You were informed of the shipment by email with the colissimo link to track the delivery, the post office detailed the steps by email 5 times and all the emails were opened on your side. The post office presented your package for home delivery on Friday, November 13, client absent, then on November 14, so it is available in your post office, you have a period of 10 working days to go and pick it up. Best regards, ETS GUIGNARD

Hello, We are really sorry that the delivery is so long, your package was deposited at the post office on 10/11. It is stated on the tracking that the package was to be delivered on Friday but that was not the case, then on Saturday access to the delivery address was impossible, you were informed by email of this issue on Saturday 14/11. We hope that your package will finally be delivered to you today and we are sorry for this involuntary inconvenience on our part. Best regards, ETS GUIGNARD

Hello, We take your comment into account and are truly sorry that the product does not suit you. This product is one of our flagship products, ref 62065 video, and we do not have any particular size issues with it. We try to verify the size choice when the customer provides us with their measurements, but you did not give us any information on this point. Best regards, ETS GUIGNARD

Hello, You placed an order on our site on 31/10, your package was taken over by the post office on 2/11 in the early afternoon, so we think we were quite responsive knowing that 1/11 was a holiday! We keep our customers informed via their email about the order tracking, so if the address provided is correct you know exactly the day of preparation, departure of the package and its tracking number to know exactly its movement. Following your message, we have just checked with the post office, you have received 4 information emails, all opened, it turns out there was an issue with your delivery address, it was pending clarification, requested by email on 06/11, it is indicated that the delivery was not made on 07/11 and that it is scheduled for today, as we indicated on the site, please be lenient about the delivery given the current delicate situation for many of us. We hope you will be able to judge our store and your product which we hope will satisfy you as best as possible. Best regards, ETS GUIGNARD

Hello, We do not quite understand your comment, since on the contrary, when you place an order on our site, you immediately receive in your email, your payment ticket, the summary of your order. Then, we always inform you by email, the day of preparation of the package and its departure, with the colissimo link to track the delivery of your package. The only issue that may arise but we cannot do much about it, is that the email address provided when creating your profile is incorrect or our emails are in your spam! The email with the colissimo link was sent to you on 06/11 at 16:06, moreover, we notice that you received 2 emails from the post office on 07/11, one at 13:30 and the other at 20:53 and both emails were opened. We therefore invite you to check your email box. Your package is currently being delivered, the estimated delivery date is 10/11. We wish you a pleasant day and a return we hope favorable upon receipt of your product. Best regards, ETS GUIGNARD

Hello Mr. Mouzay, we confirm that our commercial policy is to proceed with a refund when the customer wishes, if the product does not suit him. A return ticket has been sent to you to avoid shipping costs on your part, awaiting your return. Sincerely ETS GUIGNARD

Hello, We have received your message and your review on Trustpilot. We are sorry for this inconvenience and we are attaching a return ticket (attached) so that you can send back the jacket and so that we can repair the jacket at our expense. Hoping to have responded to your expectations as best as possible. We remain at your disposal by email or by phone at 05.49.81.46.94. A thousand apologies once again for this incident. Sincerely.

Hello, We are really sorry that you did not find your happiness, we have been working with our cowboy boot brands for several years now and our customers are satisfied with the quality but depending on the shape of the foot, high instep and/or too strong calves it happens that it does not fit and we are really sorry, best regards ETS GUIGNARD

Hello, We take your comment into account and we have been selling this jacket very well for several seasons, its leather is top-notch, of good quality, with a very nice aged look and more modern. But a jacket cannot please everyone, cut, shape, finish, but in no case is it of poor quality! We indeed canceled your order upon receipt of your package and the refund was made the same day, sincerely Guignard.

Hello madam, We are surprised by your opinion as we respected your order and processed it as it should be. We respected the model, size, color, and measurements you specified. We took your refund request into account on the day of your request and we will do what is necessary upon receipt of your package. You should have contacted us for your dissatisfaction, we could have guided you and possibly sent you a ticket to take the return at our expense. We remain available for any other requests or advice. Regards. Guignard leathers.