Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 362 published reviews

Summary of reviews

Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.

Reviews 1, 2 and 4 stars

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M
Monsieur J.
Rating: 4 out of 5
It's the product I needed! Being tall, this three-quarter fits perfectly!
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Cerol J.
Rating: 4 out of 5
Very nice leather jacket, it is warm and made of soft leather... thank you
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Youss
Rating: 4 out of 5
Superb jacket, small downside, the buttons holding the collar are poorly sewn and do not hold well. Too bad.
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Saint-Leger M.
Rating: 4 out of 5
I ordered an item that arrived within the announced deadlines - very good quality jacket and conforms to expectations. Unfortunately, this item was not my size (too tight). Return of the item and refund received quickly.
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Pascal
Rating: 4 out of 5
No problems encountered, quick handling of my questions and good advice regarding the choice of the appropriate size.
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Lelica
Rating: 4 out of 5
Good product, it runs large and it's a bit hard, you have to adapt. Fast delivery, generally satisfied.
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Domi
Rating: 4 out of 5
Very nice fine leather jacket, very well tailored and great price!!! Fast delivery below the announced deadlines.
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Eric
Rating: 4 out of 5
First satisfactory order, the leather is presumably of good quality
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Client
Rating: 4 out of 5
Very beautiful boots, very beautiful quality... but too long in terms of delivery, for 12€ it's very expensive.
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Client
Rating: 4 out of 5
always excellent
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Julien
Rating: 4 out of 5
I did not finalize the order because there was a stock issue. However, I was contacted by Maude who was very professional and very friendly. Hopefully next time!
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Client
Rating: 4 out of 5
Good tracking of the package, Product faithful to the web description.
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Client
Rating: 4 out of 5
very good phone contact and good quality leather
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Florence P.
Rating: 2 out of 5
Thank you I am very satisfied
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Polliand
Rating: 4 out of 5
Package arrived on time, well packaged. Product as expected from my choice
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Sophie T.
Rating: 4 out of 5
Very nice quality leather, beautiful color, slightly fitted cut.
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Andre
Rating: 1 out of 5
Today I am waiting for the receipt of the product I ordered. I have to wait a little longer, my order will be paid and processed before delivery !!? I will express my opinion later (in a few weeks)
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Response from Cuirs Guignard
Hello, You ordered on our site on 08/10 for a pair of boots ref 205 in size 39. As noted on the product sheet, the delivery time is 15 days / 3 weeks. They come directly from our supplier in Spain. Your package is scheduled to depart this afternoon or Thursday morning at the latest, which is 8 / 10 days after your order, so we have largely respected our deadlines. As for payment, you opted for an immediate debit payment, so the charge is made on the same day as the purchase, we have no control over it. Hoping to have best addressed your dissatisfaction. Best regards, ETS GUIGNARD
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Client A.
Rating: 4 out of 5
Quick transaction but the quality of the leather is a bit perplexing... we'll see with time
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Pierrot
Rating: 4 out of 5
Fast services and interesting prices
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Rodde
Rating: 4 out of 5
Delivery was perfect, delivered ahead of time and the product corresponds well to my expectations, just a small flaw requested on the shoulder because I have broad shoulders and the jacket fits me a bit tight
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Falken
Rating: 2 out of 5
My review concerns the website and not the items (which I suppose are of good quality) + over a week after my order (598 E charged!!) : no news on the progress or the good receipt of this order, I do not know if it has been processed? When will I be delivered? I WILL HAVE TO CALL TO CHECK.
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Response from Cuirs Guignard
Hello, You indeed placed an order on our website on 01/10 for two items for a total amount of 440 €, which you paid by credit card and thus was processed on the same day. In this order, there is a jacket and a pair of cowboy boots, it is clearly indicated on our site the delivery time for each product and on this one it is indicated shipped within 15 days to 3 weeks. We have decided to proceed with only one shipment as the boots are ready quickly. Your package is scheduled for shipment on Thursday, October 10, which is 10 days after the order was placed, so we are well below the indicated timeframe. We are truly sorry but we usually have no issues with the timeframe as it is indicated. We are always reachable by phone, email if you need information or anything else. Hoping to have answered your questions as best as possible. Best regards, ETS GUIGNARD
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Peters
Rating: 4 out of 5
Very good quality of the product.
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Client M.
Rating: 2 out of 5
very good review
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Juge
Rating: 4 out of 5
very responsive product conforms to the description
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Xavier S.
Rating: 4 out of 5
Beautiful merchandise, delivered quickly, recipient very happy with their gift
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Rodriguez82
Rating: 4 out of 5
Very nice leather. Unfortunately too big and no smaller size or models to replace. I hope there will be one soon.
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Client
Rating: 4 out of 5
Very nice jacket, well tailored, superb! Just thought the leather would be a bit thicker! Aside from that, very good quality leather and it shows. I recommend
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Client
Rating: 4 out of 5
Perfect, except for the delivery, too long, but it's the post....
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Client
Rating: 4 out of 5
NO ISSUES TO REPORT
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Verleene J.
Rating: 4 out of 5
Very nice finish! A quality job
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Herve
Rating: 1 out of 5
present at my home but not delivered
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Response from Cuirs Guignard
We are sorry for this incident, our provider 'Colissimo La Poste' must have forgotten to notify you upon arrival or did not bother to do what was necessary since you live in a building with possibly an intercom (it is possible that it is not your usual postman due to holidays). We renew our apologies for this inconvenience. Best regards.
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Client
Rating: 2 out of 5
I received a leather jacket for which two sewing defects were visible. I requested a commercial gesture. I was told that Cuirs Guignard could send me a return slip and make the repairs for free!!! It would be missing that I have to pay for the repairs... And ultimately no jacket for how long? I did not accept this transaction. It seems to me that I bought a new item, not repaired.
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Response from Cuirs Guignard
Good evening madam, as explained in our exchanges, we were not going to charge you for the costs and the repair of your item, it is normal that this incident is our responsibility and we would have made the repair as quickly as possible to satisfy you. A refund could also have been a solution. Do not hesitate to contact us again if the repair at our expense does not satisfy you. We will be listening and find a solution to remedy this incident. Again, our apologies. Best regards.
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Client
Rating: 4 out of 5
Very beautiful leathers, good
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Client
Rating: 4 out of 5
Hello, The shade is different from that of the photo. The python stands out because the rest is much darker and I really liked this homogeneous side in the photo. Moreover, the python part is thinner, which weakens the boot. I could have given only 3 stars for the lack of the classic bulb of the reinforced Mexican boots with metal, but I saw that the Mayura brand does not do it (too bad because it's a big plus. Otherwise, I am still quite satisfied.
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Client
Rating: 4 out of 5
Unmatched leather quality, great choice and very correct internet service. Very good address
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Client
Rating: 4 out of 5
Very good product of very good quality
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Cliente
Rating: 4 out of 5
Quality product and fast delivery, but shipping costs should be free given the amount of the invoice!! Not very commercial...
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David
Rating: 2 out of 5
perfect leather, but despite the indicated measurements, way too small, so we had to return it, (disappointed)
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Christel
Rating: 4 out of 5
Order received carefully and quickly in less than 48 hours instead of the 7 days announced on the site I recommend
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Julien
Rating: 4 out of 5
The jacket is great, the service is too. Just a downside: a patch was coming off because it was poorly sewn, it did not inspire confidence in the quality of the product.
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