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A
Rating: 4 out of 5
Very good site, item that meets my expectations once the right size is acquired! Responsive and friendly customer service. I recommend
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 362 published reviews
Summary of reviews
Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.
Reviews 1, 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Except that at first your site indicated that this item was no longer in stock, therefore unavailable....
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C
Rating: 4 out of 5
Nothing to say, no particular problem.
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C
Rating: 4 out of 5
Good site, delivery a bit long.
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C
Rating: 4 out of 5
Very nice quality, all in leather.
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C
Rating: 4 out of 5
Very good but too bad I was not informed of the arrival of my order at the pickup point.
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A
Rating: 1 out of 5
I ordered a pair of boots for my husband's birthday and we received 2 boots of 2 different models. An unacceptable oversight.
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Response from Cuirs Guignard
Hello, You placed an order on 12/04/2019 on our site, the boots were shipped the same day. We have not received any feedback from you regarding the order received for almost a month. Often customers inform us if there is an issue with size, colors, shoe size, or others by email or phone rather than on Trustpilot. We were very surprised to learn this way, we did our research. And indeed, upon checking the boxes in the store, we just found in one box one foot of 2944 and one foot of 3396, two very similar models that were mistakenly put back in the same box by negligence by a customer or one of our sellers. Our apologies for this inconvenience, we have just sent you a prepaid return label for the return of the package and a commercial discount to apologize. Hoping we have responded to you in the best way and done what is necessary to satisfy you. Best regards, ETS GUIGNARD.
B
Rating: 4 out of 5
Very nice product and good surprise, my boots were soled!!! So cool. For the quality, we will see that in the long run. Thank you.
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B
Rating: 4 out of 5
I am very satisfied with my order. The package arrived in very good condition. The item ordered is exactly what I expected. The size fits me perfectly, just my size 36. And the color is superb! I recommend.
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P
Rating: 4 out of 5
Pros: Serious site, fast shipping, quality products. Cons: Shipping costs a bit high. And at the customer's expense in case of return.
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D
Rating: 4 out of 5
Very satisfied
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F
Rating: 4 out of 5
very good product, superb cut, well tailored and fast delivery!
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C
Rating: 4 out of 5
satisfied with my cowboy boots but long wait to receive them
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C
Rating: 4 out of 5
Good quality, very satisfied
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M
Rating: 4 out of 5
Beautiful quality. A not very modern garment but my son loves it. Size a bit tight
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F
Rating: 4 out of 5
Very nice jacket, only one downside, the straps at the bottom could use an extra hole
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M
Rating: 4 out of 5
Very good product, beautiful leather, well cut, reasonable price, fast delivery, I will recommend this site. One downside: for the chosen model, a zipper that closes completely (just at the top of the spencer), and not only halfway, would have been more suitable and would have avoided the formation of a small crease when the jacket is closed.
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P
Rating: 1 out of 5
The bank check is refused as a means of payment.
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Response from Cuirs Guignard
Hello, Unfortunately, like many shops, we have been forced to stop accepting checks due to numerous unpaid issues, we could not continue like this. However, we still offer various payment methods for our customers, bank transfer for those who do not want to enter their bank details on websites, immediate debit card payment or even in 3 installments without fees, and finally PayPal payment. Best regards, ETS GUIGNARD
S
Rating: 4 out of 5
Serious seller, purchase corresponding to my expectations.
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G
Rating: 4 out of 5
A small delay in shipping and no information on tracking. After a phone call to Cuirs Guignard, the shipment was made by Chronopost at the expense of Cuir Guignard. No extra charge. Product arrived on time. The product conforms to the description, size OK, good apparent quality. Serious company that takes responsibility and ensures in case of problems. It's quite rare to mention.
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M
Rating: 4 out of 5
Hello, I have received your package well and rather on time, I greatly appreciated the cooperation of the seller Frédéric whom I spoke to on the phone, he guided me well and allowed me not to make mistakes, thus avoiding returns and refunds which can sometimes be annoying; a big thank you to him. R.M
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P
Rating: 4 out of 5
Good quality leather, quick reception, meets my expectations, to be recommended.
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C
Rating: 4 out of 5
Beautiful products and a very good telephone welcome.
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C
Rating: 4 out of 5
Good commercial attitude.
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C
Rating: 4 out of 5
Hello, for a first order, I am very satisfied with my products, fast delivery and very well packaged, thank you.
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C
Rating: 4 out of 5
Very nice jacket, unfortunately size 3 XL is quite rare so little choice. The leather perfecto I ordered is magnificent and a bit tight at the waist. I will keep it anyway.
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C
Rating: 4 out of 5
Good quality leather. Very supple and pleasant to wear.
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C
Rating: 4 out of 5
Fast processing
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C
Rating: 4 out of 5
Hello, very nice jacket, only I gave 4 stars because the photo description does not match, (there is no zipper at the wrists and on the back there is no small button as in the photo either) so not totally delighted, I keep it because it fits me well and the price is not too high but it's a shame for those details that I liked, if one day I make another purchase I will be much more cautious, otherwise received quickly at the pickup point as expected, finally 12 euros for shipping so fortunately. This is the second jacket I order from Cuir Guignard
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Response from Cuirs Guignard
Hello, Thank you for your feedback, indeed, this jacket is very nice. Thanks to your comment, we just checked the visuals and the photo of the back was not the right one, it was another jacket, a small error on our part, we sincerely apologize. We have just made the modification, only all the other photos were indeed corresponding, so we notice that there are no zippers at the bottom of the sleeves and this was not indicated in the text. Sorry however to have misled you because of this visual, hoping to see you again on our site soon for a future purchase, have a nice day. ETS GUIGNARD
D
Rating: 4 out of 5
Speed of delivery in the overseas territories, conforms to what I expected, the size and fit are impeccable. The only small negative point is that I had to pay additional postal fees of 38 euros
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Response from Cuirs Guignard
Hello, Thank you for your message, just a small clarification, since you live in the overseas territories, you are exempt from VAT according to article 262-I of the General Tax Code or article 146 of directive 2006/112/EC for goods but must pay customs fees, which must correspond very certainly to the 38 euros. Best regards ETS GUIGNARD
D
Rating: 4 out of 5
Product conforms to the description on the site. Shipping time quite long (8 days for a pair of gloves). Packaging box oversized compared to the product (L 52cm x W 41cm x H 16cm). No size guide for gloves. Only the price encouraged me to order on this site which is however pleasant to navigate.
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Response from Cuirs Guignard
Hello, We take note of your comments, we do indeed have packaging that is a bit too substantial for this type of item, but the majority of our sales are jackets, which we specialize in. However, we will ensure to implement more suitable packaging for small accessories, Best regards ETS GUIGNARD
C
Rating: 4 out of 5
The sleeves are not wide enough
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J
Rating: 4 out of 5
I received my order well before the expected date in perfect packaging. Before my purchase, I called customer service who provided me with precise information. As a result, I am very satisfied with my purchase and highly recommend this site.
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S
Rating: 4 out of 5
Easy to use site. Large selection of products. Ease of payment, speed of delivery.
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C
Rating: 4 out of 5
As described, exact size and good quality. However, I would have preferred it to be a bit longer by 10 cm.
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J
Rating: 1 out of 5
I am asked to judge, impossible since after more than 8 days not delivered. Colissimo?? nonsense, I don't even know where my purchase is. Product quality may be good, but how to give an appreciation without having only tried what was bought.
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Response from Cuirs Guignard
Hello, Indeed, you received the Trustpilot invitation a little too early because your package should be delivered to you today, so how can you judge your order! Hoping to satisfy you as best as possible, have a good day!
C
Rating: 4 out of 5
Super product, perfect size, very happy to recommend.
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M
Rating: 4 out of 5
Very good quality and good price.
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C
Rating: 4 out of 5
Fast delivery, beautiful quality.
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T
Rating: 1 out of 5
Package ordered on 01/01/2019, to this day still not received my package.
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Response from Cuirs Guignard
Hello, you indeed placed an order for a pair of boots on 01/01, as we specified on our site during the holidays, the Mayura company was closed until January 7. We indicate a delay of 15 days / 3 weeks for the shipment of the package, your order was therefore taken into account only from the 7th, we are still within the timeframe. We apologize if this delay seems too long to you or if you did not notice it before placing your order. However, if you prefer to cancel the order, we will completely understand. Best regards. ETS GUIGNARD.