Customer reviews of Cuirs Guignard

Hello, We try our best to advise you on the choice of size using your measurements, which unfortunately is not always easy to get right by one size. We are truly sorry, but it is always possible to return the package for an exchange. Best regards

Hello, We have just received your message. We are very surprised because we have no delay in sending your package. As specified on the site, the shipping time varies according to the products (ranging from 48 hours to 10 working days for clothing and 15 days to 1 month for non-stock cowboy boots). We inform our customers on each product sheet to avoid surprises regarding the delay and thus disappointment. On the product you ordered, it is clearly noted shipped within 10 working days, you placed the order on the night from Thursday to last Friday, the order has therefore been taken into account since Friday, which is 6 working days. We are a small structure and try to manage our orders and packages as best as possible while respecting the indicated deadlines and we try to do our best to satisfy our customers. We apologize if this delay seems abnormal to you and take your comment into account. Best regards, ETS GUIGNARD

Hello, We take into account your comment regarding an order placed in January 2018 for a lambskin leather jacket in a vintage aviator style. We are truly sorry if the jacket does not meet your expectations, we are actually trying to satisfy our customers as best as we can and are in no way crooks. We work with trusted brands, carefully select our jackets. We always ensure follow-up, after-sales service, maintenance, repairs, etc. We are always reachable by email, by phone to best answer your questions, comments. And on this point, we are really surprised as we have never received any feedback from you regarding this order for 7 months. Best regards, ETS GUIGNARD

Hello, We are really sorry that the product does not suit you, in this case, why not let us know via the site or directly at one of our stores? We could then see together what does not suit you in this jacket and offer you an exchange with another cut or a refund. Best regards, ETS GUIGNARD

Hello Sir, We are truly sorry if the product does not meet your expectations and regret to learn this through this means. As you know, you can completely cancel your order and return the garment for a refund. We try to have very realistic photos of our products with the minimum of corrections, retouching possible to be as close to reality as possible. We have already sold this jacket several times without ever having any disappointment from our customers regarding the visuals. You can completely return it for a refund or exchange by contacting our customer service. We are at your disposal by email or at 05 49 81 46 94. Best regards, ETS GUIGNARD

Hello, We are truly sorry and also surprised because we were not aware of any issues with your jacket ordered in January. We have been working with the Redskins brand for many years, which has a strong reputation for its quality leather jackets. The Rivas jacket is made of lamb leather, which is quite fine, supple, and more fragile than cowhide. Then, it also depends on the treatment you give to your jacket (for example, we do not recommend it for motorcycles, you should be careful not to store it damp, always hang it properly, etc.) We do not sell second-hand clothing, already worn, so we are once again very surprised and sorry and we invite you to contact our after-sales service at 05 49 81 46 94. Best regards, Les Cuirs Guignard

Hello, Your order is currently being processed, you placed the order on Friday, April 27 in the afternoon. As noted on the site, for an order of cowboy boots, you should expect an average of 15 days to 1 month. Your order has therefore been pending for 1 week, we thought you had noticed this point before your purchase! Best regards, ETS GUIGNARD