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M
Rating: 4 out of 5
The color of the jacket is not the same as the model. A bit disappointed
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 362 published reviews
Summary of reviews
Cuirs Guignard consistently delivers quickly and securely, with fast delivery and careful packaging that keeps products in excellent condition. Customers highlight high-quality items across categories, including leather jackets, boots, and handbags, praised for their fit, soft texture, and durable construction. The store provides attentive, personalized service over the phone, with knowledgeable guidance that helps customers choose the right sizes and products, enhancing the overall shopping experience. Overall, the shopping experience is described as reliable and satisfying, with consistent praise for professionalism and quality.
Reviews 1, 2 and 4 stars
Reset filtersC
Rating: 4 out of 5
Very happy with my purchase but the sizes are small…
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C
Rating: 4 out of 5
Great, good shoe
M
Rating: 4 out of 5
Good quality-price ratio - just the fringed bag has a very strong smell - had to air it for several days. Quick order processing
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C
Rating: 2 out of 5
Until today I am still waiting for my package ordered at the end of January I was at home and no delivery person the package returned Could you do what is necessary to send it to a relay point in my city Thank you J.Crosnier
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Response from Cuirs Guignard
Hello, We have received your feedback. Following our call today to inform you of the return of the package, we suggested several relay points that could suit you. We found your relay point together and we have shipped your package today and quickly. Unfortunately, if the person in charge of delivering the package was not professional, we are in no way responsible for that. We remain at your disposal if you have any requests. You can always contact us by email or phone, we will always respond to your questions. Best regards
B
Rating: 4 out of 5
The customer service person gave me good advice on the size of my jacket. The delivery was quick now I just have to evaluate the quality of this leather over time.
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M
Rating: 4 out of 5
Item too small (size too small), easy return and immediate refund
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J
Rating: 4 out of 5
Excellent item, however the color is misleading compared to the presentation...
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F
Rating: 4 out of 5
Very good, good shop overall. Except received a small defect on the coat..
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Y
Rating: 4 out of 5
A lot of choices, good quality but it's a shame that you can't give one address for billing and another for delivery. When giving a gift, it's better. Fast delivery and well packaged.
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C
Rating: 4 out of 5
The jacket is really very good... I don't give 5 stars because I am still waiting for the waterproofing spray. Best regards, Thierry Bourgeois
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Response from Cuirs Guignard
Hello, we acknowledge your message, you didn't have the spray in the package? If that's the case, we are sincerely sorry, it's an oversight... Have you informed customer service? To make a shipment as soon as possible? Best regards
C
Rating: 4 out of 5
The shipping is fast and very careful. The product matches the images. Very beautiful shoes.
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C
Rating: 2 out of 5
I placed an order a few days later I was informed that it is no longer available. I was refunded.
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Response from Cuirs Guignard
Hello, You did indeed place an order on our site on 31/12 for a khaki wallet unfortunately out of stock in this color and after checking with our supplier the color is not being continued. We informed you by email and asked for your wish to switch to another color, model or a refund and you requested to cancel the order. We did this as soon as we received your response. We are sincerely sorry but it happens and we managed the situation immediately. Best regards, ETS GUIGNARD.
I
Rating: 4 out of 5
Beautiful store, just a pity that returns are at your expense.
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C
Rating: 4 out of 5
Super quality and very fast shipping time. I recommend. However, disappointed not to have been advised on the size. I had provided my measurements and I was between two sizes. I would have liked the customer service to contact me to advise me better. Upon receipt, the size did not match. I had to return at my expense (17€) on an order of 350€. Too bad. I find it unacceptable to pay such an amount and that the return is not covered by the company.
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D
Rating: 4 out of 5
Interesting price, the product corresponds to the description, fast delivery. I recommend the site of this brand.
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M
Rating: 4 out of 5
Beautiful quality but rather gray than blue
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H
Rating: 1 out of 5
Jacket ordered at the last minute for Christmas. Thought I had paid with Paypal. 3 days after ordering, request for bank details for payment? I called, unfriendly, asked for help to debug the application, in the end told me that I wouldn't receive the package for 10 days, they hung up on me. I ordered for 190 € at milepau. Arrived in 2 days on 24/12 noon.
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Response from Cuirs Guignard
Hello, you indeed placed an order on our site on December 18 at the end of the day and opted for payment by bank transfer. We could not guess that you had not chosen the correct payment method and even less send the package without having been paid!!! You just needed to place a new order and correctly select payment by Paypal and thus the order would have been processed and taken into account the same day. We are sorry but we are not used to hanging up... Best regards, ETS GUIGNARD
C
Rating: 4 out of 5
Very nice jacket
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C
Rating: 2 out of 5
To validate the order and charge me 12€ for shipping fees despite the price paid, no worries. On the other hand, to confirm a delivery before Christmas as planned when ordering, that becomes just as mediocre. Exchange with customer service cold and uncommercial, because if I cancel while the delivery deadline is not respected, it is up to me to pay for the return. A shame, no commercial fiber!!!
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Response from Cuirs Guignard
Hello, We are sincerely sorry, we try to respond to all email requests, calls, ... as correctly as possible, but it happens during this period that customers are a little more impatient and do not necessarily pay attention to the deadline, etc. You placed an order on our site on Sunday, December 15 for a leather jacket ref PGG at 239€ which is indicated with a delivery time of 10 working days. We had indeed put a phrase on the site that for items in stock it was necessary to order before December 16 for delivery before Christmas, but not on all references.... We still notice that your package was delivered on 24/12, so you received it on time, we hope the gift was to your liking. Best regards, ETS GUIGNARD
R
Rating: 4 out of 5
Easy navigation on the site, but oakwood product of mediocre quality.
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K
Rating: 4 out of 5
Fast delivery and handling. The only minus is that I couldn't choose delivery to a pick up point, only delivery to my door, which is a villa. Luckily I was home to receive the parcel otherwise it would have been standing outside for hours, exposed to people walking by.
A
Rating: 4 out of 5
I am happy with the jacket, I did not give 5 stars because the color of the jacket is a bit different from the photo. I saw it as less dark. Otherwise, the cut of the jacket is nice and well fitted.
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M
Rating: 1 out of 5
I still have not received my package and I have to leave far from home.
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Response from Cuirs Guignard
Hello We are aware of this delivery issue through your review as we have not been informed. We have immediately initiated a procedure for the package to be delivered as soon as possible. You placed an order on our site on 30/11, it was dropped off at the post office on 07/12 and it is indicated on 11/12 that it is in the process of being delivered to the chosen pickup point. Have you checked at the post office? Best regards, ETS GUIGNARD
C
Rating: 4 out of 5
Very good...
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M
Rating: 1 out of 5
You did not answer at all.
Response from Cuirs Guignard
Bonjour Nous recevons votre note pour un avis sur une commande que vous n'avez jamais passé !!! Vous aviez opté pour un paiement par virement bancaire que nous n'avons jamais reçu , la commande a donc été annulé. Nous ne comprenons donc pas votre note et votre message ....
A
Rating: 4 out of 5
Everything correct
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C
Rating: 4 out of 5
Product quality, lack of different sizes available, exorbitant shipping costs
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L
Rating: 4 out of 5
The quality of the leather, the nice design, the correct price. When I communicated for the question by email, they responded quickly. Highly recommend with closed eyes.
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C
Rating: 4 out of 5
Perfect, the product is of beautiful quality, the color matches my expectations.
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C
Rating: 1 out of 5
Hello, the cowboy boots are beautiful but too big, despite my request for information to Cuirs Guignard before the purchase (who advised me to take my usual size). I will have to return them and it will cost me dearly in postage.
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Response from Cuirs Guignard
Hello, we are sincerely sorry, we always advise to take your usual size and it works. We have received your return request, but without details, would you like an exchange or a refund? Best regards.
C
Rating: 1 out of 5
???? Very bad experience we ordered a bomber at 1500€ which arrived torn with defects when we requested the exchange it was not accepted because for them it was normal that it was due to the appearance of the leather. The quality of the jacket had nothing to do with the photos.
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Response from Cuirs Guignard
Hello Madam, You indeed bought a sheepskin bomber from the brand Cockpit USA which has been manufacturing high-quality clothing in the USA for many decades. To make these jackets with military references as close as possible to the clothing of the time, this company uses skin aging techniques. We regret if this aspect of the leather did not convince you. Best regards Cuirs Guignard
T
Rating: 4 out of 5
Already a customer for many years at Cuirs Guignard, quality leathers and the possibility of finding large size leathers. Customer service at the height.
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R
Rating: 4 out of 5
Quality jacket, size ok, very good workmanship. Just one detail, the left inner pocket was unstitched.
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C
Rating: 4 out of 5
Good product, just we are left without news of the shipment, so we cannot anticipate the reception, otherwise perfect.
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Response from Cuirs Guignard
Hello, When sending your order, we inform you of the shipment with the Colissimo tracking number. You can track the progress and delivery of your package step by step with this number. You also receive notifications via SMS or email about the evolution of this delivery in real time. If you encounter any issues, please know that for more information, you can always contact us at the Mauléon store by email or phone. Best regards.
M
Rating: 4 out of 5
Large choice, very fast and careful shipping. Competitive price. Slight disappointment, however, regarding the very thin leather which seems very fragile.
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C
Rating: 2 out of 5
Size far too large despite the size guide, fearing that the size might still not be right, return is paid and cost me 10 euros. I opted for a refund once but not twice. However, the item was superb.
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Response from Cuirs Guignard
Hello, we have taken your opinion into account, we are sincerely sorry that the product does not fit you in terms of size. We are available as much as possible by phone, by email to inform you as best as possible about the products and sizes. We clearly state that the return is at the customer's expense, we are sorry that you remain with this opinion. Best regards, ETS GUIGNARD.
P
Rating: 2 out of 5
I had taken the precaution of calling for the color. We wanted an orange pouch. The person indicated to me that the mention cognac was due to the nomenclature but that the color was indeed orange as in the photo. Disappointment, the received pouch is not orange but cognac!!!!!!
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Response from Cuirs Guignard
Hello, we are sincerely sorry if the color does not suit you, it is indeed an orange as in the photo and not cognac as we have several in the Hexagona brand. If the product does not satisfy you, you need to return it for a refund. Best regards, ETS GUIGNARD.
C
Rating: 1 out of 5
We still haven't received the package?
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Response from Cuirs Guignard
Hello, As indicated on the site, the delivery time is 15 days to 3 weeks unless in stock at one of our stores. The package is on its way and you have received notifications by Colissimo mail. You should receive your order this middle or end of the week. You will be informed by mail of its arrival. You can also track the shipment of your order with the tracking number provided at the time of shipment. If you encounter difficulties or others, you can also contact us by phone or email at the Mauléon store, a team is always available to inform you. Best regards.
E
Rating: 4 out of 5
Aside from the eternal delivery problems, here with the Post, I am very satisfied with the received item...beautiful quality, functional, well presented and packaged
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