Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
When I put on the pants, the belt detached from the pants, an excess of 20 centimeters, I had to give it to my seamstress to repair it and it cost me very dearly. Poor manufacturing
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Response from Cuirs Guignard
Hello, we have taken your feedback into account, we are sorry for this incident. In such cases, you should contact us at the Mauléon store at 05.49.81.46.94 or by email. We could have sent you a return ticket and repaired or exchanged the item for free. Please know that we remain attentive and available to our customers when there is a problem or otherwise. Do not hesitate to come back to us if needed. Best regards.
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cliente
Rating: 4 out of 5
Delivery language for ten euros in fees. The package was damaged. The item was wrinkled. But well, the cut of the product, the color, I love it.
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clienteBEAUBATIE
Rating: 4 out of 5
professional clarity deadlines
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Mazieres T.
Rating: 4 out of 5
Products visibly of quality but too bad the delivery times are a bit long for items in stock in mainland France...
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Response from Cuirs Guignard
Hello, Thank you for your feedback, We specify on our site that the cowboy boots are not all in stock, our manufacturer, supplier is in Spain. The average delay is therefore 15 days / 3 weeks. You placed your order on 01/01 and your package was shipped on 11/01. We hope you will be satisfied with your purchase. Best regards
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JP C.
Rating: 4 out of 5
Product conforms to its description. Fast delivery.
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Ludivine
Rating: 4 out of 5
Very serious site. Delivery a bit long but very careful. I recommend this seller.
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harambat
Rating: 4 out of 5
Nothing to complain about.
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Judith
Rating: 2 out of 5
Beautiful product with a nice aesthetic but a bit disappointed with the quality. First use for my bishop jacket, unfortunately I wore this jacket in a downpour after having waterproofed it as recommended. However, stains appeared on the shoulders after air drying on a hanger... I expected better quality and am worried about the future of my jacket
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Response from Cuirs Guignard
Hello, We have taken your feedback into account. We have sent you a return label to send back the jacket (for free) so that we can take the necessary steps and send it back to you at our expense. We are always listening to our customers' needs. You can contact us at the Mauléon store at 05.49.81.46.94 or via our email: [email protected] Best regards
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John B.
Rating: 4 out of 5
Very good product unfortunately a small defect on one of my boots a bit disappointing given the price
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Joël D.
Rating: 4 out of 5
Very good customer service. I ordered boots that I received quickly. They were beautiful, unfortunately, I have a wide foot and they did not fit in the shaft. I therefore returned these boots and called the company several times and was always very well received.
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Kylian
Rating: 4 out of 5
Very nice brown aviator leather jacket, good fit and nice color, the only downside is that it runs small, you can't wear anything underneath. I took size M, I have to return it to get the next size up.
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Nathalie C.
Rating: 1 out of 5
We ordered a size L and received a size M which is too small. Size L not available so 3 weeks of waiting! + return shipping costs at our expense. This is disappointing!
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Response from Cuirs Guignard
Hello, we are quite surprised by your message, you ordered the USA cockpit in size L (40) and that is indeed the size that was sent to you following your order. You indeed returned the package because it was too small, the return costs at your expense as indicated in our conditions for an exchange. We no longer have the size in stock, you were informed that we had it in production so to wait a few weeks if you wished. Best regards
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cliente
Rating: 4 out of 5
very super and all
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cliente
Rating: 2 out of 5
One of the two sleeves has the inner seam at the fold, can it be seen at the wrist, is that normal? I don't think so
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. We have a customer service regarding defects or other issues (just contact us at the Mauléon store) and we will do what is necessary. We see that your order was refunded upon receipt of your item. You should have contacted us upon receipt of your order, we would have found a solution together to this incident. We remain attentive to our customers no matter what. Best regards.
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Didier
Rating: 4 out of 5
Insufficient finishing of leather cuts. Visible leather fibers near the ankle elastics.
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Gilles R.
Rating: 4 out of 5
Good quality product delivered on time.
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cliente
Rating: 4 out of 5
Good treatment and reactivity
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Juju
Rating: 4 out of 5
First experience with Cuir Guignard, serious and professional shop. Very fast shipping. Perfect.
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cliente
Rating: 4 out of 5
Good product
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Le G.
Rating: 4 out of 5
Leather meets my expectations even though I would have liked it a bit warmer. Perfect for mid-season. Delivery time respected.
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Rachel C.
Rating: 4 out of 5
high quality products, and relatively fast delivery
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Didier
Rating: 4 out of 5
Item as described
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cliente
Rating: 2 out of 5
Quality of the leather really not great
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Response from Cuirs Guignard
Hello, we have received your feedback, we are really sorry if your purchase does not suit you. You are talking about a blue leather belt, it is made of cowhide with small decorative rivets. If the product does not suit you and is new and unworn, it must be returned for an exchange or refund. Best regards, ETS GUIGNARD
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Client
Rating: 4 out of 5
4 stars instead of 5, because at the time of ordering there is no information on the immediate availability of the product. Indicated delay for available item (about 5 days) so one can imagine making a birthday gift for a planned date. But if the item is not available, it’s 3 weeks. Incompatible for a gift. Suggestion: indicate on the product sheet the availability according to size.
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Joël D.
Rating: 4 out of 5
Impeccable
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Crouchet
Rating: 4 out of 5
Very nice leather jacket, delivered quickly in 3 days. Just a pity that we have to pay shipping fees for such expensive products. I still recommend it.
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Renaud
Rating: 4 out of 5
good quality product. nothing to complain about. Why didn't I give 5 stars, during this end of year period, I would have expected a packaging more oriented towards a gift than a simple plastic bag, maybe a canvas or felt pouch for example.
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Sandrine
Rating: 4 out of 5
Fast delivery Serious Just a bit disappointed with the color between the photo and reality leather much darker in real life than in the photo
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client
Rating: 4 out of 5
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Zoulikha A.
Rating: 4 out of 5
Product arrived on time. Returned because the size is not suitable. Quick refund
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cliente A.
Rating: 4 out of 5
Very beautiful leather, correct price. Well packaged. However, the box is very large. I recommend.
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DESFORGES
Rating: 1 out of 5
Two days late for the delivery announced on the 7th, I am leaving today without my gifts, it's useless. Very disappointed and angry. I expect a proper commercial gesture. Thank you Yves DSFORGES
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Response from Cuirs Guignard
Hello, we acknowledge your message and are truly sorry. We dropped off the package at the post office on 5/12, it arrived at the chosen relay point which refused the package as it was saturated. Unfortunately, we are not responsible for this, at this time, one must think that there are often delays in deliveries or issues with relay points. Your package is deposited according to the tracking at the post office. Best regards
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Karine D.
Rating: 4 out of 5
I bought a pair of boots a few weeks ago, I am delighted! The seller is very helpful. But I want to buy another model... but not my size since... Will you have a new arrival? Is it possible to reserve or order them? Women's black leather ankle boots Sancho / Mayura "2258" 39 Best regards Karin
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Response from Cuirs Guignard
Hello, we have taken your message into account, we have launched the production of the black 2258 boots with our supplier several weeks ago, we should receive them soon. If you wish, we can take note of your order, call 05 46 41 43 99. Best regards ETS GUIGNARD
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Maria F.
Rating: 1 out of 5
I am sending you this evaluation, as requested on 06/12/2023, while I still have not received my package! Colissimo specifies that delivery was scheduled for 30/11/2023 but: "The delivery of your package is delayed. We apologize for this unforeseen event. We are doing everything possible to deliver you quickly."
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Response from Cuirs Guignard
Hello We have received your message and are checking your follow-up; indeed, the package is still being delivered. We have opened a claim with the post office, and we are looking into what is happening. We are currently experiencing delivery delays due to the holidays, more packages, and saturated pickup points... We are trying to do our best. Have a nice day
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Vg
Rating: 4 out of 5
Very good quality Fast shipping For me, the return period should be extended. 14 days is not enough. I had to have the Christmas gift tried on before the big day to make sure I wasn't mistaken
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cliente
Rating: 2 out of 5
Difficulty getting the foot in.. saw a shoemaker to widen the leather at the instep.
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Response from Cuirs Guignard
Hello, during the first fittings it is indeed always quite difficult to put on and take off but it should not be painful. Do not hesitate to try with a plastic bag, the foot slips much better than in a sock. If it is really tight, do not hesitate to return for an exchange instead of doing anything at a shoemaker... have a nice day
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Catherine G.
Rating: 4 out of 5
The gray lambskin leather jacket made in Spain, from the brand YKS leather, is of good quality. I am satisfied with my purchase.
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Yann L.
Rating: 4 out of 5
Jacket conforms to the presented model. Good quality. Never disappointed!
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M.LUCE
Rating: 4 out of 5
Extremely fast and serious service! The only downside is that you didn't have my size 3XL.
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Roger
Rating: 4 out of 5
Satisfied with my order, order well respected. Fast delivery. Highly recommend.
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