Customer reviews of Cuirs Guignard

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9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 1, 2 and 4 stars

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C
Catherine J.
Rating: 4 out of 5
I recommend this site and am satisfied with my purchases. Too bad the delivery times are a bit long.
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LUIGI C.
Rating: 4 out of 5
Satisfied with the purchase! The jacket corresponds to the description and photo, very fast shipping.
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Alban
Rating: 4 out of 5
A good range of choices, but despite providing measurements and choosing a size that normally fits, the jacket received was too small.
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M. T.
Rating: 4 out of 5
Hello, I am happy with the product, good size, I hope it will age well, thank you again
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morchipont B.
Rating: 2 out of 5
I followed the instructions and measurements to order a leather jacket and in the end, the XXL is too big. Of course, my measurements were just beyond the XL.
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not suit you, you have the option to return it for an exchange or a refund. It is not always easy to find the right size, that is why we are also available by email or phone, with your information, measurements, habits, how you wear, etc. we try to guide you as best as possible in choosing the size. Best regards ETS GUIGNARD
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geraldine
Rating: 4 out of 5
For a first order, I am satisfied with your telephone reception, the handling of my order, and the product received. However, I lacked information on the delivery time.
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Jordan
Rating: 4 out of 5
Quality products, delivered on time. Nothing to say.
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Lydia
Rating: 2 out of 5
Nice jacket but too small and yet I ordered my size, too bad I can't wear it
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Response from Cuirs Guignard
Hello, We have taken your feedback into account. The leather does not run large and depending on the cuts, they can vary. A phone support is available at the Mauléon store in case of hesitation or if you want one or more pieces of information to guide you in choosing a size, a model or others. Unfortunately, this jacket was a promotion and there was only this one left available. Best regards.
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Nad
Rating: 4 out of 5
I am satisfied with the product
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Kamel T.
Rating: 4 out of 5
Good experience fast delivery and good product best regards
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Cendrine L.
Rating: 4 out of 5
Delighted with my first experience Delivery in 48h. Product better than in the photo. Very good size. Stores and site to recommend.
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Rennais
Rating: 4 out of 5
Good responsiveness and quality products.
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Olive
Rating: 4 out of 5
The boots are perfect size, finish, nothing to say, now let's see over time and the delivery was perfect.
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PrettySoa
Rating: 4 out of 5
Fast delivery, promise kept. Package well protected. Quality order.
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Lorégnard J.
Rating: 4 out of 5
Ease of ordering and returns (although at the customer's expense) satisfactory. Quick refund.
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Cendrine L.
Rating: 4 out of 5
Hello. First order placed on 09.02 for a women's 3/4 leather coat, received on the 11th. This is unprecedented. Magnificent article, perfect size, for a price defying all competition. I highly recommend these stores and site.
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Arnaud L.
Rating: 4 out of 5
I am satisfied with the handling of my order, with the fast shipping. Only disappointed with the product which I find does not really correspond to the proposed photos in terms of color. I returned it at my expense for a refund and everything went well at that level.
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customer
Rating: 4 out of 5
The bag is absolutely beautiful, great quality, colour, etc. However, shipping was not handled best - the courier left no note for me, that the parcel had arrived. I had to find my order myself, which required a number of emails and phone calls to clear things out. I strongly recommend changing the shipping company in Poland, because you use probably the worst one (not my first bad experience with them).
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Client
Rating: 4 out of 5
Magnificent product corresponds to my desire. However, the return period of 14 days is a bit short because I ordered for Valentine's Day so I won't be on time by February 14 if the gift does not meet my friend's needs but I am reassured seeing the product. But if one day I have a doubt about an item, knowing that the return period is short, I might hesitate... in any case, beautiful, sober, classy item, perfect!
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Franck
Rating: 4 out of 5
Very happy with my order, just the color on the site not very true to reality. Order received quickly at the relay point, jacket of good quality, it fits just a bit large compared to my usual jackets.
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Franck G.
Rating: 2 out of 5
Hello everyone. I ordered a pair of Mayura boots model sandal 206 that I found very beautiful on the site. The delivery was made on time without any problem. However, I was very disappointed when I opened the package at first by the color and the appearance of the leather. I was expecting suede-colored boots like in the photo and they are chocolate-colored. The leather is marked with not very nice marks. After this first disappointment, I decided, following my wife's advice, to keep them. I wore them for an hour in the city the next day and that was enough to erase the Mayura inscriptions under the soles and wear them down to the point of wondering if the seams would last over time. I will securely take them to a cobbler to have them resoled before it's too late. Quite disappointing overall for shoes at this price.
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Response from Cuirs Guignard
Hello, We acknowledge your message, we are sorry that the color does not suit you but as in the photo they are aged browns and not suede as you note! The leather is not dyed, there will necessarily be marks, traces but this does not change the quality of the boots. As for the sole underneath, it is all leather, you need to wear them two or three times and then have them resoled, it is mandatory and this way you do not damage the boots and the threads that are underneath, this point is well stated on our site and this is the case for all leather cowboy boots, precisely of quality. Best regards, ETS GUIGNARD
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Philippe C.
Rating: 4 out of 5
Very good respect for deadlines, product quality
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Client G.
Rating: 4 out of 5
Satisfied with this purchase, the leather is soft and of good quality. The jacket is pleasant to wear. I don't give 5 stars because at this price, delivery should be free.
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Clientcalafiore
Rating: 4 out of 5
Quick response, thank you.
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Marigolpacomsa C.
Rating: 1 out of 5
The stitching on the bottom of the bag is not very well done and there are also two scratches on that same side. My strap is missing a piece of leather and the buckles are already a bit oxidized. I am disappointed for the price, I expected a higher quality. I gave one star for the softness of the leather.
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Response from Cuirs Guignard
Hello, We are really sorry if there are indeed so many issues with the bag, this is not normal. We will send you a return label to your email and proceed with an exchange, our apologies. Best regards, ETS GUIGNARD.
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M. G.
Rating: 4 out of 5
The processing of my order was done quickly and I received it before Christmas. However, the size I ordered was not the right one and I had to pay the shipping costs to make the return.
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Client
Rating: 1 out of 5
Received in the wrong size and I don't want to pay the return shipping for an exchange without knowing if the next size will be the right one...
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Response from Cuirs Guignard
Hello, We have taken your size issue into account, it is indeed not always easy to avoid mistakes. We sent the desired size, if you wish to make an exchange, we have attached a return label to your email. Best regards, ETS GUIGNARD
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Client
Rating: 4 out of 5
fast delivery, good product
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Client
Rating: 4 out of 5
Excellent value for money. Fast delivery. Very good advice, I recommend.
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Nadia F.
Rating: 4 out of 5
Fast delivery. Good value for money.
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PALUSSIERE B.
Rating: 4 out of 5
Simple and well-guided order. Operational and fast delivery. Desired product as expected. Very satisfied..... Very very. Thank you for the quality service.
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Client
Rating: 2 out of 5
I am 56 years old... I have been living in
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Response from Cuirs Guignard
boots
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PHILIPPE C.
Rating: 4 out of 5
Guignard Leathers
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Response from Cuirs Guignard
on this unfortunate experience...
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LIONEL
Rating: 4 out of 5
We could not buy from Cuirs Guignard but appreciated the professionalism and commercial honesty of the teams who pointed out a defect in the purchase we were about to make. Unfortunately, this information led us to cancel our purchase. Lionel GARRIGUE
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Xavier
Rating: 4 out of 5
Fast shipping and very well packaged. Very good quality product.
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Client
Rating: 2 out of 5
Order still not received! Colissimo announced for December 29, so after Christmas...
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Response from Cuirs Guignard
Hello, you placed an order on our site on the evening of December 11 for a pair of boots. As stated on the site, you need to allow 15 days / 3 weeks, so it is already very short to have it by December 24. We did our best and dispatched your package today via Colissimo with signature delivery in 48 hours in France, there is a bit more delay for Corsica but we do not know why Colissimo indicates delivery on the 29 which seems quite long to us. Best regards, ETS GUIGNARD
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Client
Rating: 2 out of 5
Sizes of the items are illogical, a jacket of the same brand in the same size and cut must be taken in 2 sizes smaller (one in XXL the other in L) with an additional 16€50 return fee at my expense. I have not seen this on any other site!!! I buy 500 euros worth of jackets and I have to pay the return fees when it's for an exchange and not even for a refund!! Absolutely not customer-friendly at all.
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Response from Cuirs Guignard
Hello, We are really sorry, but we usually do not have size issues within the same brand, especially with one being in XXL and the other in L. We clearly state that return fees are the customer's responsibility, we are sorry. Please contact us by email, we will agree on a commercial arrangement. Best regards, ETS GUIGNARD
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Client
Rating: 2 out of 5
Fast delivery and very beautiful bag Thank you
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Bruno
Rating: 4 out of 5
Good product but size not available
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Sylvie
Rating: 4 out of 5
Very nice leather, beautiful shape for this jacket, waiting for the end of year holidays to see it worn
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