Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
I never knew how to finalize my order because the bank told me that the account number did not match the name of the company. Therefore, I did not want to make the transfer without knowing if it was not a false address.
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Response from Cuirs Guignard
Hello Sandrine,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties with your order. Your security and trust are paramount to us. Please do not hesitate to contact us directly so that we can clarify the situation and assist you with your steps.
Best regards,
The Cuirs Guignard team
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STEPHANE D.
Rating: 1 out of 5
following a purchase from 16/05/2026
The jacket is perfect. The jacket is perfect Thank you, Best regards, Stéphane DAUGAN
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ELISABETH B.
Rating: 2 out of 5
following a purchase from 06/05/2026
I HAVE NOT RECEIVED MY PACKAGE
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VERONIQUE P.
Rating: 1 out of 5
following a purchase from 03/03/2026
He is very good. Thank you
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NEMARD J.
Rating: 1 out of 5
ORDER PLACED ON 31.12.2025 NOT YET RECEIVED TO DATE.
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Response from Cuirs Guignard
Hello, You placed an order for a bag on 31/12 in the afternoon, it is clearly indicated shipped within 10 working days. January 1st is a public holiday!!!! And as you know, following the snowy episode last week, France has been disrupted, no transport, there is now a delay to catch up so the shipment is scheduled for today or tomorrow at the latest. But despite these small issues, we are within the indicated deadlines. Wishing you a good reception and that you are satisfied with the bag. Best regards
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Laurent B.
Rating: 1 out of 5
never received the item
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Response from Cuirs Guignard
Hello, We are more than surprised by your message. You placed an order on our site on 23/12, the package was shipped on 24/12 and delivered to the desired address against signature on 27/12. We have not received any request from you regarding the non-receipt of the package ???? It was delivered to your home, you received all the notifications from the post office and we see that they have been opened. It is not normal to leave such a review.....
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Jose S.
Rating: 1 out of 5
The color of the received garment had nothing to do with that of the website. The garment on the website is hazelnut color and I received a chocolate color. The refund was carried out correctly after its return, assuming the shipping cost (50 euros). The quality of the garment is unbeatable.
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Response from Cuirs Guignard
Hello, We are very sorry for your comment and we are really surprised, as the color matches perfectly with that of the photo. We have the model in store and, indeed, it is the correct color. You returned the jacket; the order was canceled and you received a full refund, including the jacket and the initial shipping costs. Sincerely,
M
Mr C.
Rating: 2 out of 5
I was looking forward to receiving my pair of cowboy boots, but the experience turned into deep disappointment as soon as I opened the box. I noticed a blatant manufacturing defect on the leather (deep mark). For a supplier of your renown, which positions itself in a high-end segment, this is simply unacceptable. When investing a significant amount in shoes of this type, one is entitled to expect: A rigorous quality control before shipment, which clearly was lacking here. A first choice leather, free from any structural imperfection. A finish that matches the displayed selling price. Receiving a defective product from a renowned brand is one thing, but that it passes through the cracks of your quality service is very worrying for your brand's image. A loyal customer should not have to suffer the consequences of a lack of internal rigor.
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Response from Cuirs Guignard
Hello Sir, We have received your review. We are surprised that you did not reach out sooner, indeed you retrieved your boots on 04/12/2025 and we are on the 18!!!!??? You could have contacted us by phone or email so that we could be aware of the issue encountered. Please note that the model '218' is made of aged cowhide leather and has a waxy matte appearance which gives it a marbled, aged look that highlights the imperfections of the skin. This is your first order with us and we are sorry that the model does not suit you. We reiterate that if there was indeed an issue from the start, one does not wait 14 days to report a problem..... We can offer you a refund as soon as the boots are returned by mail if the boots are indeed new and unworn. Best regards
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LEROY S.
Rating: 1 out of 5
Hello, I received my order and one item is missing. I contacted customer service and was told that the item was not available and that it would be sent to me later...... I would have liked to be informed that the item was not available right after the order.... Or at least at the time of delivery: there was nothing!!!!! No information!!!!!
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Response from Cuirs Guignard
Hello, You placed an order for 4 pieces. The deadlines are indicated under each item. We proceeded with a partial shipment of 3 items out of 4 and we informed you by email. You were informed about the status of your order, partial shipment with the colissimo tracking number, you probably didn't pay attention but you were indeed warned! We decided to split it into two shipments so you wouldn't have to wait for the last item which has a longer delivery time. We never said that the item was not available but rather that it was taken into account and indicated for delivery within 15 days / 3 weeks. The last product is scheduled for shipment this week. Best regards.
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Kunde
Rating: 1 out of 5
The jacket arrived with defects. An exchange is refused. They do not respond to requests. Only returns from the seller's perspective are possible. Not only was the jacket defective, but their understanding of the law is also lacking :) Unprofessional behavior.
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antoine T.
Rating: 2 out of 5
Unacceptable to pay for returns when on all other sites it is free.
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Response from Cuirs Guignard
Hello, we have just become aware of your message. We are sincerely sorry for this review, we clearly state in our conditions that returns are at the customer's expense. You are informed of this before making your purchase, and many sites offer free returns but less and less, we are not a large platform, it is not possible for us. Best regards.
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cliente
Rating: 1 out of 5
Hello, Sorry for the bad rating, but when you respect a 'size guide', take a safety margin by choosing the size just above, and in the end the jacket is way too small, having to return it at our expense (25 euros after all), it's hard to swallow.
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Response from Cuirs Guignard
Hello, We are sorry, we have a size guide that remains general, but some jackets have a more fitted cut than others and vice versa... Just like here with the bomber, the wool takes up volume, it's not like a polyester or satin lining, it takes up more space. We are here to guide you as best as we can by email or phone if needed, do not hesitate. But it happens that the size is not the right one, it is not always obvious and that is why there is the possibility to exchange or be refunded. We understand your disappointment and we are sincerely sorry. Best regards. ETS GUIGNARD
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Herve F.
Rating: 1 out of 5
Size too big Color does not match that of the site, more red than brown
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Response from Cuirs Guignard
Hello We have taken your opinion into account, however, if the product does not suit you in size and color why not return it for a refund. We have not received any return or refund request from you. For clarification, this leather jacket from the Daytona collection is one of the flagship products, you ordered it in red color so indeed it is red and not brown at all like the photo on the site!!! Best regards
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cliente
Rating: 1 out of 5
Still no news about my order it has already been three weeks or more no news, I sent messages on Instagram no response I called them already, a week ago, I was told it would be shipped soon and to this day no response
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Response from Cuirs Guignard
Hello, We have taken your opinion into account. You ordered on our site on Saturday 4/10 for a pair of cowboy boots indicated for delivery within 15 days / 3 weeks, the order was validated and taken into account on Monday 6/10. The shipment is scheduled for today or tomorrow, we will send you the tracking information by email, we apologize for this slight delay of one or two days. We remain at your disposal by email or by phone. Best regards.
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JEAN-LOUIS H.
Rating: 1 out of 5
Quality and interesting price, but no large sizes !!!!
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Response from Cuirs Guignard
Hello, we do have a range of products in large sizes, which is very difficult to find in leather clothing. We have products up to size 56/58 for women, like the one you ordered. We hope that this one suits you in size, color, shape as we have not received any return requests. Best regards
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Maud C.
Rating: 2 out of 5
Impossible to fit into this pair, what a shame, it is really beautiful. And the color does not match the image on the site.
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Response from Cuirs Guignard
Hello, We have received your feedback. Regarding the color, it is an aged and polished leather, so it is normal to have differences in shades and tones. The photos are taken in the studio and sent by our supplier. For the size, if you had encountered an issue, you should have contacted us so we could find an adaptable solution (exchange, advice on how to put on the boot (plastic, refund...). We are always listening to our customers and we adapt when we can to satisfy them. Best regards.
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cliente
Rating: 1 out of 5
Product not conforming to the description. Very disappointed
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Response from Cuirs Guignard
Hello, We are more than surprised by your message, your order is from 10/03 shipped the same day, for the purchase of a Mistral bomber from the Redskins brand, you received it more than a week ago and we have not been informed of a return for exchange or refund. We have been selling this product for several collections already, it is one of the flagship products of the Redskins brand, so how does it not correspond? And if as you note you are disappointed, why not have returned it or informed us by email, phone to solve this? Best regards, ETS GUIGNARD
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CHRISTINE
Rating: 1 out of 5
Thank you for not following up with me for feedback, as customer service has already been contacted and did not seek a concrete solution. I will buy elsewhere.
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Response from Cuirs Guignard
Hello, we are sorry for sending your request for feedback on your shopping experience but it is automatic. You placed an order on our site without validating the payment, so logically the order was not processed and therefore deleted. We explained this to you by phone but you did not understand, when a customer checks the order by bank transfer, they must then add us as a new beneficiary and make the transfer. You explained to us that you thought it was automatic, that when you clicked on transfer it would happen by itself, but no. We are sincerely sorry for this but the rating is not justified, you did not order on our site, received merchandise to judge our services, quality, etc.... Best regards, ETS GUIGNARD
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Capiaux
Rating: 1 out of 5
Poor image of the product.
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Response from Cuirs Guignard
Hello, we take your message into account and would like to clarify that following your call the visuals were indeed changed immediately. You purchased a pair of cowboy boots ref 2073 from the SENDRA brand, you called us to point out that the heel is not beveled as in the photo. We indeed noticed this and requested to modify the visuals, which has been done. We sent you a prepaid Colissimo label for the return shipping costs and we are waiting for the return of the boots for a full refund of the order. We believe we did our best and are therefore still surprised by the rating given. Hoping to see you again on our site for a next order and a better experience. Have a nice day, ETS GUIGNARD
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Crosnier D.
Rating: 2 out of 5
Until today I am still waiting for my package ordered at the end of January I was at home and no delivery person the package returned Could you do what is necessary to send it to a relay point in my city Thank you J.Crosnier
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Response from Cuirs Guignard
Hello, We have received your feedback. Following our call today to inform you of the return of the package, we suggested several relay points that could suit you. We found your relay point together and we have shipped your package today and quickly. Unfortunately, if the person in charge of delivering the package was not professional, we are in no way responsible for that. We remain at your disposal if you have any requests. You can always contact us by email or phone, we will always respond to your questions. Best regards
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cliente
Rating: 2 out of 5
I placed an order a few days later I was informed that it is no longer available. I was refunded.
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Response from Cuirs Guignard
Hello, You did indeed place an order on our site on 31/12 for a khaki wallet unfortunately out of stock in this color and after checking with our supplier the color is not being continued. We informed you by email and asked for your wish to switch to another color, model or a refund and you requested to cancel the order. We did this as soon as we received your response. We are sincerely sorry but it happens and we managed the situation immediately. Best regards, ETS GUIGNARD.
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Herve T.
Rating: 1 out of 5
Jacket ordered at the last minute for Christmas. Thought I had paid with Paypal. 3 days after ordering, request for bank details for payment? I called, unfriendly, asked for help to debug the application, in the end told me that I wouldn't receive the package for 10 days, they hung up on me. I ordered for 190 € at milepau. Arrived in 2 days on 24/12 noon.
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Response from Cuirs Guignard
Hello, you indeed placed an order on our site on December 18 at the end of the day and opted for payment by bank transfer. We could not guess that you had not chosen the correct payment method and even less send the package without having been paid!!! You just needed to place a new order and correctly select payment by Paypal and thus the order would have been processed and taken into account the same day. We are sorry but we are not used to hanging up... Best regards, ETS GUIGNARD
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Céline A.
Rating: 2 out of 5
To validate the order and charge me 12€ for shipping fees despite the price paid, no worries. On the other hand, to confirm a delivery before Christmas as planned when ordering, that becomes just as mediocre. Exchange with customer service cold and uncommercial, because if I cancel while the delivery deadline is not respected, it is up to me to pay for the return. A shame, no commercial fiber!!!
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Response from Cuirs Guignard
Hello, We are sincerely sorry, we try to respond to all email requests, calls, ... as correctly as possible, but it happens during this period that customers are a little more impatient and do not necessarily pay attention to the deadline, etc. You placed an order on our site on Sunday, December 15 for a leather jacket ref PGG at 239€ which is indicated with a delivery time of 10 working days. We had indeed put a phrase on the site that for items in stock it was necessary to order before December 16 for delivery before Christmas, but not on all references.... We still notice that your package was delivered on 24/12, so you received it on time, we hope the gift was to your liking. Best regards, ETS GUIGNARD
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MMESEREIN I.
Rating: 1 out of 5
I still have not received my package and I have to leave far from home.
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Response from Cuirs Guignard
Hello We are aware of this delivery issue through your review as we have not been informed. We have immediately initiated a procedure for the package to be delivered as soon as possible. You placed an order on our site on 30/11, it was dropped off at the post office on 07/12 and it is indicated on 11/12 that it is in the process of being delivered to the chosen pickup point. Have you checked at the post office? Best regards, ETS GUIGNARD
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Meirav
Rating: 1 out of 5
You did not answer at all.
Response from Cuirs Guignard
Bonjour Nous recevons votre note pour un avis sur une commande que vous n'avez jamais passé !!! Vous aviez opté pour un paiement par virement bancaire que nous n'avons jamais reçu , la commande a donc été annulé. Nous ne comprenons donc pas votre note et votre message ....
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cliente
Rating: 1 out of 5
Hello, the cowboy boots are beautiful but too big, despite my request for information to Cuirs Guignard before the purchase (who advised me to take my usual size). I will have to return them and it will cost me dearly in postage.
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Response from Cuirs Guignard
Hello, we are sincerely sorry, we always advise to take your usual size and it works. We have received your return request, but without details, would you like an exchange or a refund? Best regards.
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cliente W.
Rating: 1 out of 5
???? Very bad experience we ordered a bomber at 1500€ which arrived torn with defects when we requested the exchange it was not accepted because for them it was normal that it was due to the appearance of the leather. The quality of the jacket had nothing to do with the photos.
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Response from Cuirs Guignard
Hello Madam, You indeed bought a sheepskin bomber from the brand Cockpit USA which has been manufacturing high-quality clothing in the USA for many decades. To make these jackets with military references as close as possible to the clothing of the time, this company uses skin aging techniques. We regret if this aspect of the leather did not convince you. Best regards Cuirs Guignard
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cliente
Rating: 2 out of 5
Size far too large despite the size guide, fearing that the size might still not be right, return is paid and cost me 10 euros. I opted for a refund once but not twice. However, the item was superb.
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Response from Cuirs Guignard
Hello, we have taken your opinion into account, we are sincerely sorry that the product does not fit you in terms of size. We are available as much as possible by phone, by email to inform you as best as possible about the products and sizes. We clearly state that the return is at the customer's expense, we are sorry that you remain with this opinion. Best regards, ETS GUIGNARD.
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Patrick L.
Rating: 2 out of 5
I had taken the precaution of calling for the color. We wanted an orange pouch. The person indicated to me that the mention cognac was due to the nomenclature but that the color was indeed orange as in the photo. Disappointment, the received pouch is not orange but cognac!!!!!!
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Response from Cuirs Guignard
Hello, we are sincerely sorry if the color does not suit you, it is indeed an orange as in the photo and not cognac as we have several in the Hexagona brand. If the product does not satisfy you, you need to return it for a refund. Best regards, ETS GUIGNARD.
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cliente
Rating: 1 out of 5
We still haven't received the package?
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Response from Cuirs Guignard
Hello, As indicated on the site, the delivery time is 15 days to 3 weeks unless in stock at one of our stores. The package is on its way and you have received notifications by Colissimo mail. You should receive your order this middle or end of the week. You will be informed by mail of its arrival. You can also track the shipment of your order with the tracking number provided at the time of shipment. If you encounter difficulties or others, you can also contact us by phone or email at the Mauléon store, a team is always available to inform you. Best regards.
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Ambre
Rating: 1 out of 5
The item I had purchased was no longer available. I had waited 1 month to decide. Fortunately, I paid via PayPal, as their messages ended up in spam. I was therefore informed by PayPal. I found the same jacket on another site, 50 € cheaper.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we are sincerely sorry this product is indeed discontinued and from last year's collection so no restocking possible. That is why you found this jacket on another site in clearance. As for the messages, we cannot do anything unfortunately, we informed you as we should, we cannot foresee that your mailbox considers emails as spam, we have made a full refund to your PayPal account. We are sorry for the handling of this order and for your feedback. Best regards, ETS GUIGNARD
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BEN
Rating: 1 out of 5
I still haven't received my shoes!!!
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Response from Cuirs Guignard
Hello, We have just taken your review into account. We contacted you this afternoon to inform you that your package was delivered against signature to your caretaker. Notifications were sent to inform you of the progress of your order and the proper receipt of the package (signature + messages to support). For any requests, you can contact us at the Mauléon store at 05.49.81.46.94. We remain at your disposal for further information. Best regards.
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cliente
Rating: 2 out of 5
Simply not what I expected, not to my taste
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Response from Cuirs Guignard
Hello, you indeed contacted us to inform us that the handbag did not suit you, we refunded you as soon as we received your return package. We believe that the rating of 2 given is more for the bag than for the handling of your order and your refund. Best regards, ETS GUIGNARD
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Clément
Rating: 1 out of 5
I request a refund for my purchase because I was assured of the provision of a size after visiting and returning the product to the store in Mauléon that I apparently will not be able to have before September. I have made a request to a consumer association
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Response from Cuirs Guignard
Hello We do not understand your message and are more than surprised. We indeed informed you that we no longer had the product in stock and would have some for the return in September. We offered to cancel the order immediately and refund you and you refused and said you would wait. And now you note that we do not want to refund you ?????? and that you want to make a complaint to an association, we do not understand your reaction at all and why you note this ... We immediately cancel your order and refund you, we prefer. Best regards ETS GUIGNARD
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Gilles H.
Rating: 1 out of 5
Still haven't received the product from my order!!!!! Following the email from COLISSIMO POST FOR MORE THAN A WEEK. I am very disappointed.
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Response from Cuirs Guignard
Hello, you placed an order on 16/04/2024, your package was sent on 17/04/2024, the package is currently being delivered to the pickup point you chose. Unfortunately, we are dependent on the Colissimo postal service and we dispatched the package without fail within the allotted time. After that, you received notifications for the delivery of your package. Unfortunately, we cannot do anything about the delivery and the time frame set by the post office. Best regards.
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Jumel C.
Rating: 1 out of 5
I still haven't received my order from 11/04 despite a follow-up with customer service who assured me that the package would be delivered by 20/04 at the latest. I will not order from this site again.
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. Unfortunately, we are dependent on the post office and we sent the package on time as you can see (the package was dispatched on April 18 and available at the pickup point you chose on April 22). We are sorry for this involuntary incident on our part. Best regards.
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Vitor M.
Rating: 2 out of 5
I placed an order on April 4 and I have no news. The last information was on April 7.
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Response from Cuirs Guignard
Hello, you indeed placed an order on our site on Thursday, April 4, we have received it. It is an order for a bag indicated to be shipped within 10 working days, the package is being prepared for shipment today. You will receive all the information by email today (preparation, tracking number, link, etc.). We wish you a good reception and a nice day. ETS GUIGNARD
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cliente S.
Rating: 1 out of 5
Wrong package.
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Response from Cuirs Guignard
Hello We have taken your feedback into account and we are truly sorry. We realized after sending that we had swapped two orders of the same material, color, size but not reference, we informed you by email before delivery. We sent you a return label for the return of the package at our expense and we are waiting for your return package to send you the correct item! We are sincerely sorry and have tried to react as quickly as possible and correct our mistake, unfortunately this can happen to anyone the main thing is to apologize and correct it. Have a nice day
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Rene S.
Rating: 1 out of 5
ABSOLUTE CATASTROPHE, WHEN A FRENCH COMPANY TRIES SO DILETTANTISHLY TO SELL CLOTHING IN GERMANY! THE 33 IS MISSING AS A PREFIX AND EVEN IF YOU SELECT IT, IT COMES "NO CONNECTION..." EMAIL IS REJECTED DUE TO INCORRECT FORMAT... YES, IT'S JUST GERMAN FORMAT WITH .DE OR .NET, ETC.! DON'T BE FOOLED BY THE CHEAP PRICES! RATING: I WOULD PREFER 2 MINUS STARS, BECAUSE OF MY WASTED TIME!!! Update 8.4.24: THIS IS THE PHONE NUMBER THEY PROVIDE: Customer service (33) 0549814694 We do the following: Anyone who reads this can call this French number, BECAUSE NOTHING WILL HAPPEN EXCEPT THAT IT RINGS "NO CONNECTION UNDER THIS NUMBER." EVERYONE WHO HEARS THIS WILL GIVE A LIKE... THANK YOU THE PROBLEM: WHEN YOU TRY TO ANNOY IT BY EMAIL, THE EMAIL FORMAT IS REJECTED !!!!!!!!
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Response from Cuirs Guignard
Good morning, we just asked for your review, as we have no customers under this name. We sell in France and many other countries, including Germany, without worries. We communicate via email when we need information or other details. We do not understand your opinion at all!!!! Good day We really think this is a review aimed at harming our brand, we have no customer by this name and these statements are false, the phone number is correct and has been this way for years, same for our email address.
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cliente
Rating: 1 out of 5
Late delivery, 3 weeks later and the order is still not delivered...even though it was supposed to be shipped 7 days after the order... The service refuses to cancel the order or to meet the delivery deadlines....bad experience and very poor communication
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Response from Cuirs Guignard
Hello, We acknowledge your message, we are sorry for this lack of understanding. You ordered a custom item on Sunday 14/01, so it was launched into production at the time of the order. We clearly indicate a delay of 15 days/3 weeks on the relevant product sheet. The package was prepared and dropped off at the post office on Wednesday 31/01, so we did respect the indicated deadline. We hope the product will suit you and restore your confidence in our company. Best regards, ETS GUIGNARD
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