Customer reviews of Cuirs Guignard

Hello, We are really sorry if the pants do not suit you in terms of color. It is indeed the whisky color which is rather reddish as in the photo and not brown. We invite you to return it for a refund. Best regards

Hello, we are really sorry if the product does not suit you and in that case, do not hesitate to return it for a refund. You purchased the DARYL down jacket on sale for 269 instead of 349, it has always had this somewhat sporty lining. Depending on the collections, styles, the linings are different but not of poor quality and as you say, they are not visible. Best regards.

Hello, we have taken your feedback into account, we are sorry for this incident. In such cases, you should contact us at the Mauléon store at 05.49.81.46.94 or by email. We could have sent you a return ticket and repaired or exchanged the item for free. Please know that we remain attentive and available to our customers when there is a problem or otherwise. Do not hesitate to come back to us if needed. Best regards.

Hello, We have taken your feedback into account. We have sent you a return label to send back the jacket (for free) so that we can take the necessary steps and send it back to you at our expense. We are always listening to our customers' needs. You can contact us at the Mauléon store at 05.49.81.46.94 or via our email: [email protected] Best regards

Hello, we are quite surprised by your message, you ordered the USA cockpit in size L (40) and that is indeed the size that was sent to you following your order. You indeed returned the package because it was too small, the return costs at your expense as indicated in our conditions for an exchange. We no longer have the size in stock, you were informed that we had it in production so to wait a few weeks if you wished. Best regards

Hello, we have taken your feedback into account. We have a customer service regarding defects or other issues (just contact us at the Mauléon store) and we will do what is necessary. We see that your order was refunded upon receipt of your item. You should have contacted us upon receipt of your order, we would have found a solution together to this incident. We remain attentive to our customers no matter what. Best regards.

Hello, we have received your feedback, we are really sorry if your purchase does not suit you. You are talking about a blue leather belt, it is made of cowhide with small decorative rivets. If the product does not suit you and is new and unworn, it must be returned for an exchange or refund. Best regards, ETS GUIGNARD

Hello, we acknowledge your message and are truly sorry. We dropped off the package at the post office on 5/12, it arrived at the chosen relay point which refused the package as it was saturated. Unfortunately, we are not responsible for this, at this time, one must think that there are often delays in deliveries or issues with relay points. Your package is deposited according to the tracking at the post office. Best regards

Hello We have received your message and are checking your follow-up; indeed, the package is still being delivered. We have opened a claim with the post office, and we are looking into what is happening. We are currently experiencing delivery delays due to the holidays, more packages, and saturated pickup points... We are trying to do our best. Have a nice day

Hello, during the first fittings it is indeed always quite difficult to put on and take off but it should not be painful. Do not hesitate to try with a plastic bag, the foot slips much better than in a sock. If it is really tight, do not hesitate to return for an exchange instead of doing anything at a shoemaker... have a nice day

Hello, you ordered a redskins leather jacket, once received, you contacted us for a refund request. As stated in the general sales conditions, return shipping costs are the responsibility of the customer. Your order has been canceled and refunded to your bank account. Regarding the weight, it is automatic on our shipping labels with an average weight of 1.85, the adjustment is made within the post office on our invoices, so we do not understand your lack of trust at all, you opened your package, checked the quality of the jacket, etc.... Moreover, we just checked on our post office software and for a package sent by colissimo with signature for 2.4 kg, the rate is 11.51€ and not 21 euros. Best regards, ETS GUIGNARD.

Hello, we have received your review as well as your message. We have replied to your email. The package is available as you requested. The postal service is doing its job, it is currently at the post office (proof provided in your email). We remain at your disposal by email or phone. Best regards

Hello, we are very very surprised by your message, we had you on the phone. You indeed placed an order online and preferred to go to the store for fittings, so we immediately canceled the order. You were supposed to go to our store in Nantes. We do not have much choice in men's pants and they are indeed the same in-store as on the site, we are sorry that you did not find your happiness.... Best regards

Hello, we have taken your feedback on the 1920V boots into account. It is a model of high cowboy boots, slim, you may find them narrow at first, the leather needs to stretch. If however, it is really painful, not pleasant, in that case, the size is not right and you need to proceed with an exchange. For that, you need to fill out the online return form and the necessary will be done upon receipt of your package. For any questions or others, we are always reachable by email or by phone at 0549814694. Hoping that you were satisfied with your navigation on the site, the placing of your order, the delivery of your package, and our customer relationship. We wish you a pleasant day. ETS GUIGNARD

Hello, We are sorry for your delivery, we work with the post office in colissimo delivered against signature, but for your shipment to Belgium it is DPD that takes over. We checked and indeed your package was dropped off at a nearby pick-up point with adapted hours from 11 am to 8 pm. We are really sorry for this inconvenience, sincerely ETS GUIGNARD

Hello, We will of course do what is necessary but for that we need to be informed. You need to contact the store by email or phone, here it is to give feedback on your purchase publicly. Could you send us photos to [email protected], we will thus realize the issue and see for an exchange or repair, best regards

Hello Mr. Page, We have just taken your message regarding your review on Trustpilot into account. We took care to make the repair free of charge as requested by you (discussed with you by phone). We advise you to lift your pants by not pulling on the loops but more at the waist to avoid weakening them. As for the condition of the pants, we are sorry but we believe it has been worn; indeed, when we received and opened your package, the pants were stained on the front and back like splashes, that is why we could not exchange it. Your pants left the workshop yesterday and were shipped immediately for delivery to you within 48 or 72 hours maximum (return at our expense). We remain of course at your disposal like for all our customers by email or by phone if you need information or anything else. Wishing you an excellent day. Best regards.

Hello, You left a positive review and gave one star, we think there is a mistake, moreover we notice that you posted another review with 5 stars, thank you.

Hello, You ordered on our site on 28/02 for an item indicated with a delivery time of 15 days / 3 weeks, well highlighted on the product sheet and re-noted before payment! We informed you by email of the delay indicating a departure in week 12, that is to say next week, and we had some advance, the package left this morning. We informed you of the shipment by email with the colissimo link, you should receive it within 48 hours. We therefore shipped the garment within the initially planned deadline, the deadline was indeed respected. We hope the product will suit you, Best regards.

Hello, We have received your review. You placed your order on 01/10/2023, as indicated on the site, there is a delay of 15 days to 3 weeks because it is a custom jacket. The jacket is currently being made in our workshop. We will notify you of the shipment of the package by email with the tracking number. Best regards.

Hello, we take your opinion into account regarding your purchase on 11/12 for a DUSTIN jacket from the Daytona brand, which is one of the flagship products from several collections. If the product has a defect, please do not hesitate to let us know for an exchange at our expense, of course. We are sorry if the visual does not correspond to the model for you, as it is indeed the same product regarding the color, it is not obvious according to the baths, and especially the photo and screen lighting. Best regards

Hello, we are very surprised by your message. You ordered on 09/12 for a classic Hexagona bag ref 111943 brown, we have been selling this product for years without remarks. It's a very good product, made of cowhide, the interior is leather! We have not received any return request from you for exchange or refund, so if the product does not suit you, why keep it? Best regards, ETS GUIGNARD.

Hello, Indeed, during these end-of-year periods, we sometimes have errors regarding stock levels. We sent an email immediately to inform you of the stock shortage of this bag in this specific color and whether you wanted a replacement with another product or a refund. Without a response from you, we canceled the order and proceeded with the refund to your bank account. Best regards, ETS GUIGNARD.

Hello, we have taken your feedback into account. You ordered your item on 10/11/2022 and received your order on 14/11/2022. We do not understand why you did not decide to contact us by email or phone to report your dissatisfaction; we could have offered you, as we do to all our customers, an exchange, a credit note, or a full refund of your order because please know that we listen to our customers and moreover, it has been a little over a month. You chose a product from the Schott brand, which, like all their products, is of quality. Do not hesitate to contact us if needed. Best regards.

mise à jour, la commande a été remboursée et le colis est enfin retrouvé , sorti de France le 24/11 et arrivé en Israel le 18/12, il est a récupérer contre taxe lun. - 05:55 19/12/22 Arrivé sur le site de distribution Israel - dim. - 10:57 18/12/22 Opération douanière terminée Colis sorti de douanes, sera livré contre paiement d'une taxe douanière.Israel - dim. - 08:0518/12/22 En cours de dédouanement-Israel - dim. - 08:04 18/12/22 En cours d'acheminement Colis arrivé dans le pays de destination.Israel - jeu. - 15:27 24/11/22 En cours d'acheminement Colis sorti du pays d'origine Centre Courrier 93 - 93 Bonjour,Votre message est mensonger, nous avons bien pris en compte vos demandes répondu à chacun de vos mails. Nous avons fait l'envoi de votre colis sous 2/ 3 jours , il a été déposé au bureau de poste , a quitté la France et plus aucunes traces depuis .... Nous avons ouvert une réclamation auprès de la poste , le colis est perdu, nous avons annulé votre commande et procédé au remboursement sur votre compte bancaire . Vous avez reçu depuis un moment le remboursement et notre réponse. Cordialement ETS GUIGNARD

Hello, Indeed, you ordered a pair of boots announced with a delay of 15 days / 3 weeks, that's why your order is in progress, we will get back to you as soon as possible Best regards ETS GUIGNARD

Hello, Thank you for your message, our boots are indeed of quality, we are really sorry. It happens that the instep is too high, the foot wide and having difficulty entering the boots, we advise trying them on with a plastic bag to realize the size. As for the return, we note well on our site that the return is at the customer's expense, the return is made by simple colissimo and depending on the weight, so on average from 10 to 15 euros. But you forgot to mention in your review that we refunded you the 12 euros of shipping costs to your bank account! Best regards, ETS GUIGNARD.

Hello, thank you for your review, you ordered the redskins fray leather jacket, it corresponds well to the photos presented on the site. We actually like the patinated look of the leather, if this does not meet your expectations, you need to return it for a refund, we have not received any requests from you? Best regards, ETS GUIGNARD

Hello, Thank you for this feedback we are really sorry that the skirt does not fit, we received the return on Friday and the refund was processed the same day. For the pants order, following our email exchanges, we made an exchange and you were delighted with this purchase, that is why you placed a new order! Each product depending on the cut is different, indeed, leather runs small, we specify this and try to help as best we can if we have the right information, have a good day ETS GUIGNARD

Hello, We acknowledge your comment regarding the delivery of your package. All our packages are delivered by post in colissimo with signature upon receipt, as you have noticed on your previous orders. We are sorry if the delivery person did not want to go up the 8 floors to drop it off for you, we do not know how delivery people work in your area, the only thing requested is a hand delivery and you clearly indicate that the delivery person rang and asked you to come retrieve the package at the bottom of the building so for a hand delivery. We are truly sorry if the delivery did not fully satisfy you, have a good day. ETS GUIGNARD

Hello, We are really sorry, we take your comment into account. Please note that for credit card payments, you are indeed debited on the day of purchase regardless of the shipping delay of the merchandise. You ordered an item shipped within 10 working days, it was sent on time. You were informed of the shipment by email with the colissimo link for delivery tracking. But you received the link to give your opinion on our site before receiving your package, so we understand.... Best regards, ETS GUIGNARD

Good morning, we have taken into account your dissatisfaction with the women's jacket, after which it is lambskin and therefore more flexible and thin. We have items closer to the men's model like the

Hello, We acknowledge your message, we would like to clarify that you ordered Mayura boots, it is clearly indicated that you should expect a delay of 15 days / 3 weeks. You placed the order on Thursday 19/05 and the package was shipped on Tuesday 31/05, so well within the time frame. We sent you an email when the order was placed with the payment receipt, you paid by credit card so yes, the payment is made on the same day! Regarding the boots, we are truly sorry if they do not bring you complete satisfaction, in that case, if they are indeed new and unworn, do not hesitate to return them for an exchange or a refund. The boots are indeed blue azul in a polished, aged leather, they are even more beautiful in reality than in the photo, it is true that they are darker navy than jeans! Best regards, ETS GUIGNARD

Hello, we are really sorry that the product does not fit in size despite your exchange. We are always available by phone or email to advise you on the choice of size using measurements. You requested a size XXL in exchange for the XL, this jacket fits snugly to the body but quite correctly we have been working with it for a while and are used to it in-store. If however, it does not suit you, do not hesitate to contact us for an exchange or a refund, we are really sorry. Best regards ETS GUIGNARD

Hello, We are really sorry that the product does not suit you, you have the option to return it for an exchange or a refund. It is not always easy to find the right size, that is why we are also available by email or phone, with your information, measurements, habits, how you wear, etc. we try to guide you as best as possible in choosing the size. Best regards ETS GUIGNARD

Hello, We have taken your feedback into account. The leather does not run large and depending on the cuts, they can vary. A phone support is available at the Mauléon store in case of hesitation or if you want one or more pieces of information to guide you in choosing a size, a model or others. Unfortunately, this jacket was a promotion and there was only this one left available. Best regards.

Hello, We acknowledge your message, we are sorry that the color does not suit you but as in the photo they are aged browns and not suede as you note! The leather is not dyed, there will necessarily be marks, traces but this does not change the quality of the boots. As for the sole underneath, it is all leather, you need to wear them two or three times and then have them resoled, it is mandatory and this way you do not damage the boots and the threads that are underneath, this point is well stated on our site and this is the case for all leather cowboy boots, precisely of quality. Best regards, ETS GUIGNARD

Hello, We are really sorry if there are indeed so many issues with the bag, this is not normal. We will send you a return label to your email and proceed with an exchange, our apologies. Best regards, ETS GUIGNARD.

Hello, We have taken your size issue into account, it is indeed not always easy to avoid mistakes. We sent the desired size, if you wish to make an exchange, we have attached a return label to your email. Best regards, ETS GUIGNARD