Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
so I come back after wearing my cobalt Redskins jacket "RIVAS ROCHO" for three months, well three months...... it looks more like ten years given the ultra premature wear of the jacket. at the level of the sleeves, among other things, not only has the color already faded, but the leather's crust has also come off, I think holes will soon appear. to be sure I took out two old jackets worn each for a good ten years and there is no comparison. and if that were not enough, the more I look at this jacket, the more I find snags and a bunch of little holes in the crust, collected haphazardly. I skip over the lining which is sagging and the inner pocket which does not stay in place. at times I wonder if I was not sold a second-hand jacket. so to make it short, I do not recommend Redskins jackets which are borderline low-end.
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Response from Cuirs Guignard
Hello, We are truly sorry and also surprised because we were not aware of any issues with your jacket ordered in January. We have been working with the Redskins brand for many years, which has a strong reputation for its quality leather jackets. The Rivas jacket is made of lamb leather, which is quite fine, supple, and more fragile than cowhide. Then, it also depends on the treatment you give to your jacket (for example, we do not recommend it for motorcycles, you should be careful not to store it damp, always hang it properly, etc.) We do not sell second-hand clothing, already worn, so we are once again very surprised and sorry and we invite you to contact our after-sales service at 05 49 81 46 94. Best regards, Les Cuirs Guignard
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Tristan
Rating: 1 out of 5
Still no news about the order.
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Response from Cuirs Guignard
Hello, Your order is currently being processed, you placed the order on Friday, April 27 in the afternoon. As noted on the site, for an order of cowboy boots, you should expect an average of 15 days to 1 month. Your order has therefore been pending for 1 week, we thought you had noticed this point before your purchase! Best regards, ETS GUIGNARD
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Carlo
Rating: 1 out of 5
Bought leather 2xl does not fit too small even though I provided all the requested measurements, it was marked on the ad that they would check so I returned it a week ago following the procedure and still nothing. The sizes do not correspond to any other brand, you need to plan 3 to 4 sizes up, I am disappointed
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Response from Cuirs Guignard
Hello, We are really sorry if the product did not fit in terms of size. In your case, it was a perfecto style, so very fitted to the body especially in the chest since the closure is slightly to the side. We note that we are available to help you by email or phone in your choice. It is not always easy to choose your size, as we know leather generally runs quite small, after all it depends on the cut, the shape. We received your return on 23/01 in the morning and the refund was made the same day, it just takes 24 to 48 hours for the bank to validate the refund. Best regards. ETS GUIGNARD
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GUY E.
Rating: 1 out of 5
When wet, the leather bleeds black! Worse, the inside fabric bleeds too, I am disgusted! Long live Chinese suppliers (following the email below, I will detail what happened to me... after exchanging for a size up, I will leave a comment, a review where I am very satisfied... but here it is, a very strong smell similar to leather is coming from the product, and I put it for a while in the bathroom, unable to stand it anymore... then last night I had the idea to take the shower head and quickly pass it under cold water as if I had been caught in the rain to lessen the smell... and there, to my surprise, I saw the water dripping with a deep black as if I was removing shoe polish and unfortunately also saw red to my astonishment, coming from having accidentally wet the inside.... both the outside and the inside bled with just a simple jet of water.... I dare not imagine what would have happened to me in a real rain ruining jeans, shoes, and what to think of the inner fabric that could have ruined a shirt or t-shirt or worse, soaked into my skin without knowing if the product would have been harmful or not for my health! ... I reported this to the site which tells me they cannot refund me and are surprised that I could throw it in the trash..... would you have kept such a product??? I am extremely disappointed! I thought I had found a very good site and even thought of recommending a three-quarter jacket for my next Christmas, but instead, I have to realize that I was simply deceived and that the supplier must be located far from France! Obviously, they will not refund without the product returned, and that angers me even more... because beyond this purchase, I had also bought two pairs of shoes elsewhere to match.... make your purchase on this site if you want... but I swear I will never do it again....)
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Response from Cuirs Guignard
Hello Mr. ETIENNE, We are really very surprised by your message; we have been offering this product for several months now. To date, we have never had any returns from our customers regarding a color fixation issue. Unfortunately, it can very well happen depending on the reaction of the skin that the color is not well fixed. If that is the case, it is perfectly normal to return the jacket at our expense by contacting our customer service for a refund. Please accept our apologies for this inconvenience, and we hope to fully satisfy you on your next purchase. Best regards, ETS GUIGNARD.
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Pilet
Rating: 2 out of 5
Size very small, disappointing color
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Response from Cuirs Guignard
Hello, We are really sorry if the product does not suit you, it is one of the flagship products of the site. Please know that you can absolutely return your garment for an exchange or a refund. Best regards. ETS GUIGNARD
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Client
Rating: 2 out of 5
Product does not quite meet my expectations. The black leather color ordered is brown. Actual dimensions are smaller than those advertised in the catalog. But I will keep this product nonetheless.
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Response from Cuirs Guignard
Hello, We are really sorry for this color error, we can definitely send you the brown bag as soon as possible. As for the dimensions, we have just checked again, they correspond to within half a cm. We still hope that your leather bag satisfies you as best as possible, we wish you a happy new year!!! See you very soon, the Cuirs Guignard team
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Client
Rating: 1 out of 5
Unacceptable to receive a jacket with glue stains for 300€!!!
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Response from Cuirs Guignard
Hello, we pay special attention to the quality of our products and check them before shipping. Unfortunately, a control error can happen. As already mentioned by email, we are really sorry for this inconvenience and we offer you to return the product for an exchange or a refund. Please confirm your wish to return the item so that our customer service can send you a prepaid return label. At your service, Les Cuirs Guignard
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Habchi
Rating: 1 out of 5
I still have not received my order
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Response from Cuirs Guignard
Hello, On our side, your order was placed on 27/11 and shipped on 28/11. We are inquiring with the post office to give you more information about your package. See you soon, Les Cuirs Guignard
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Danielle
Rating: 2 out of 5
The appearance of the jacket is okay. However, I expected a real tailored perfecto in thick leather. The thin layer of leather sewn onto a quilted lining, for me, is not a Perfecto. I ride a motorcycle, so it won't last long. However, I stand by my purchase that I made online....
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Response from Cuirs Guignard
Hello, Indeed as indicated on the product sheet of our website it is a Schott perfecto in lamb leather, so fine and supple leather. This jacket is unfortunately not intended for motorcycle riding. See you soon, Les Cuirs Guignard
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Dusollier P.
Rating: 1 out of 5
Not very happy with the services, we know absolutely nothing, in stock or not, I will not buy any more products from them, despite the good quality of the products.
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Response from Cuirs Guignard
Mr. Dusollier, we are sorry that you had a bad experience during your purchase. All the information about the deadlines is specified on our product sheets, moreover, you were alerted by email, 6 days after your order, about the shipment of your package. Nevertheless, we are glad that the ordered product meets your expectations. The Cuirs Guignard.
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Client
Rating: 1 out of 5
I am still waiting for the package, however the payment has been made. Nothing more to say.
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Response from Cuirs Guignard
Hello, As discussed over the phone, the package was shipped as soon as we received your order and we had indeed received confirmation of delivery from our provider. An action has just been taken to request compensation. We will keep you updated very quickly on the progress of this case. The Cuirs Guignard team.
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Cliente
Rating: 1 out of 5
Since the item was not available, I was informed that another brand would be sent to me. Moreover, I expressed my satisfaction by email - the interlocutor left me a more unpleasant message. I still accepted the item by email, a few days later, I was informed that I still had not validated! Since then, no news and I am still waiting.
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Response from Cuirs Guignard
Hello, Our cowboy boots are made in Europe and shipped on demand from our supplier. That is why we indicate on our product sheets the estimated delivery times of 3 - 4 weeks. Unfortunately, the pair of boots you ordered was out of stock with our supplier (manufacturer of the Sancho brand) at the same time. We immediately informed you that the delay would be extended to 4 - 6 weeks (manufacturing time), offering you to accept this new delay or to exchange the ordered item for an equivalent product from the Mayura brand with a dispatch within 10 / 15 days. We are truly sorry but we have done our best to meet your expectations and process your order under the best possible conditions. The Cuirs Guignard team.
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Joel
Rating: 2 out of 5
The same jacket 80€ cheaper with free shipping at Cuir City (249€ against 329+12 !!!!
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Response from Cuirs Guignard
Hello, During the sales period, each merchant applies the discounts they wish based on their stock and commercial policy. Moreover, the item ordered on our site is a model from our brand Cuirs Guignard (difficult to compare if it is indeed the same model). If the item ordered on our site does not meet your expectations, we can certainly issue a refund for your order. We are at your disposal at 05 49 81 46 94. The Cuirs Guignard team
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sof82
Rating: 2 out of 5
Size much too large M (corresponds to an L -XL) leather much too thin (whereas this was sent for a semi-rigid leather) return at our expense by tracked mail with value so 15 euros disappointed
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Response from Cuirs Guignard
Hello, Our customer service is at your disposal to make an exchange or refund for your item. Regarding the size, we are surprised by your comment as we generally do not size too large, the best way being to call us at 05 49 81 46 94 so that our team can advise you best based on your measurements. See you soon The Cuirs Guignard team
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Client
Rating: 2 out of 5
I would read it very very very very long........
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Response from Cuirs Guignard
Hello, The delivery times are clearly indicated on each product, the majority of our packages are shipped within 2 / 3 days maximum except for specific orders such as boots or skins returned for custom manufacturing. You should quickly hear from us regarding the shipment of your order, do not hesitate to contact our customer service at 05 49 81 46 94 or by email [email protected]. See you soon The Cuirs Guignard team
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Barbieux
Rating: 2 out of 5
I ordered a beautiful quality leather and many people comment on it. BUT I did not have the opportunity to enjoy a 50 € discount on the item a few days after my order!!! Too bad for a new customer who was about to order a pair of boots .....
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Response from Cuirs Guignard
Hello, We are sorry but during sales, many of our products have more or less significant promotions depending on stock status, size choices, etc. By contacting our customer service we could have informed you if the product was going to have a discount. For your pair of boots, you may find a promotional item that will meet your expectations, and do not hesitate to contact us. The Cuirs Guignard team
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MAUGIS Y.
Rating: 2 out of 5
I must admit that I was somewhat disappointed with the quality and the lack of pockets.
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Response from Cuirs Guignard
Mr. Maugis, On bomber cuts there are no more pockets, it's the model that requires that, there is no lining to integrate inner pockets since it is wool. If the product does not meet your expectations, you can return it and we will quickly process a refund. You can contact our customer service at 05 49 81 46 94. The Cuirs Guignard team.
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Client
Rating: 2 out of 5
Hello, I would like to know when I will receive my order already paid for since December 5th because it's a Christmas gift! No possibility, neither by phone nor by email. On the account Order in progress!!!! And a delay that can range from 15 days to a month! Otherwise, regarding the quality of the merchandise, I hope the satisfaction will be 5 stars!
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Response from Cuirs Guignard
Hello, The order is indeed in progress, we are doing everything possible to deliver it to you as quickly as possible. The production of the boots has started upon ordering, hence the delay of 2 to 4 weeks. We are always reachable by email and by phone, we will respond quickly. The Cuirs Guignard team
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Pepetland78
Rating: 1 out of 5
Having ordered a beige leather spencer, we felt upon receipt that we had retrieved a used model, prematurely aged and polished. So for a first order... big disappointment
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Response from Cuirs Guignard
Hello, The aged beige colors always have a more used appearance but we assure you that we do not sell second-hand items. As discussed together, we will take care of your return and the full refund of your order. Hoping you will find your happiness again on our site. See you soon, The Cuirs Guignard team
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Lacoste
Rating: 2 out of 5
First order wrong size delivery
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Response from Cuirs Guignard
Hello, We are really sorry for the size error, we really thought that the size chosen by our advisors would suit you, we have also covered the return shipping costs and will send your package back immediately with a new size. Hoping that this new shipment meets your expectations. See you soon on our site. Les Cuirs Guignard
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Jorge
Rating: 1 out of 5
Leather jacket stained black in several places and that has already been attempted to erase, result discolored leather but still stained.
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Response from Cuirs Guignard
Hello We regret that your item has defects, our customer service will quickly contact you to find a solution. The Guignard Leathers
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DO
Rating: 2 out of 5
Paid return. Customer service unreachable.. No conflict, but it's unbearable to spend time on the phone to get a response.
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Response from Cuirs Guignard
Hello, Our customer service is at your disposal to make an exchange and a refund. In conclusion of our last phone conversation, we proposed to take care of the return because you noticed a defect on the received item. Since then, we have not heard from you. You can contact us by email or phone at 05 49 81 46 94 from 9:30 am to 12 pm and 2 pm to 7 pm from Monday to Saturday. Best regards, Les Cuirs Guignard
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boris M.
Rating: 2 out of 5
No or very little information on the tracking of the purchased item even after 10 days of purchase "delivery between 15 days and a month" that's it, point bar as far as the payment facility is very good, it's one of the reasons that allowed me to take the plunge with the correct range choice, maybe an additional remark regarding the possibility of half sizes on the most sold sizes but that remains to be seen at the boot release.....
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Response from Cuirs Guignard
Mr. Mazalto, we have taken your comment into account and are truly sorry for not having given you more information during the 8 days of waiting. As indicated on our site and in the order confirmation emails, our store was closed from July 17 to August 9 inclusive. Our service processed your order immediately upon our return, which was 9 days after your order while we indicate a 15-day delay. We hope that the received boots meet your expectations. See you soon, Cuirs Guignard
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Dilara T.
Rating: 1 out of 5
A bit long for delivery
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Response from Cuirs Guignard
Ms. Turkmen, we acknowledge your disappointment regarding the delivery time. During this festive period, we strive to ship orders as quickly as possible. Hoping that your order meets your expectations. We wish you a very happy end of year celebrations. The Cuirs Guignard team
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Dominique H.
Rating: 1 out of 5
Hello I just bought the 3/4 caban SCOTT, apparently the shoulders fit very well but for the body envelope there are 30 cm too much, I really feel like it is made for obese people. Who can buy this garment? Thank you for the trust you give to your customers. Nothing to say about your services, this online shopping experience spoils everything because I do not dare to make another choice on your site. Sincerely Mr. Dominique Hennequez
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Response from Cuirs Guignard
Mr. Hennequez, We are really sorry that this iconic model from the SCHOTT collection does not suit you. As discussed with our customer service, we will be able to cancel your order and refund you. It's a shame that this experience prevents you from finding another model on our site. Sincerely The Cuirs Guignard team
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Lyre
Rating: 1 out of 5
For an order over 1000 euros, this is not encouraging. No news about my order, the funds have been gone for over a week, no confirmation, no email, a lack of professionalism. Very disappointed.
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Response from Cuirs Guignard
Madame Lyre, As discussed together by phone, your order was placed during our holiday period (indicated several times on the site), which is why we were not reachable. To ensure faster processing of your order, we opened the store during our closure and it was shipped within 7 days. We hope that the coat received meets your expectations. Customer service Cuirs Guignard.
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MR C.
Rating: 1 out of 5
On the site my order was in stock so when placing the order I received an email saying to expect about 3 weeks to 1 month delay.
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Response from Cuirs Guignard
Sir, Our cowboy boots are made in Europe on demand from our supplier. That is why we indicate on our product sheets the estimated delivery times (http://www.cuirs-guignard.com/santiags/santiags-homme/2681-bottes-cuir-sendra-3565-steel-mag-dog-tang.html). We are truly sorry for this disappointment and will look to highlight the message on the delays more. We will pay particular attention to the processing of your order.
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JM
Rating: 2 out of 5
Unfortunately the promised delay was not respected, so disappointed...
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Response from Cuirs Guignard
Hello, Sorry that your delivery was delayed. We strive to ship packages as quickly as possible, in your case it was done within 3 working days after the order while we announce 7 days on the site (Unfortunately this week included a public holiday). Hoping that the jacket received meets your expectations!
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MME J.
Rating: 1 out of 5
Contemptuous, does not respect orders by validating other sizes and when we request correction, they cancel the order without valid reason. Avoid.
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Response from Cuirs Guignard
Hello, You placed an order with us by check for an amount of 1008 € with the title of an association. Given the increase in stolen or insufficient funds checks, we contacted our bank for verification with yours. We received a warning about the solvency of the account, so we contacted you by email to inform you. We asked you in this very polite email to please send us a payment by credit card or bank transfer to honor the order. However, we did not receive any response from you, so we could only cancel your order, we are truly sorry but what else could we do? If you wish to place your order, we will honor it like all the others but for this amount we will ask for a certified payment. Best regards.
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Jean-Luc B.
Rating: 2 out of 5
The jacket received (brown) is not the same color as the one chosen on the website ...The promotional model chosen (jacques, cognac color) has actually disappeared..., no longer bearing the same name....(jegger) No doubt that if the jacket received did not please me, I would have returned it, but sincerely that is not the case, it suits me ...and that's a good thing. It's just a matter of color, it is beautiful and obviously of very good quality. In summary, given the promotion, it remains a very good deal....so be careful with this "detail" which can be annoying, as return shipping costs are not covered...
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