Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
The bag is absolutely beautiful, great quality, colour, etc. However, shipping was not handled best - the courier left no note for me, that the parcel had arrived. I had to find my order myself, which required a number of emails and phone calls to clear things out. I strongly recommend changing the shipping company in Poland, because you use probably the worst one (not my first bad experience with them).
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Client
Rating: 4 out of 5
Magnificent product corresponds to my desire. However, the return period of 14 days is a bit short because I ordered for Valentine's Day so I won't be on time by February 14 if the gift does not meet my friend's needs but I am reassured seeing the product. But if one day I have a doubt about an item, knowing that the return period is short, I might hesitate... in any case, beautiful, sober, classy item, perfect!
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Franck
Rating: 4 out of 5
Very happy with my order, just the color on the site not very true to reality. Order received quickly at the relay point, jacket of good quality, it fits just a bit large compared to my usual jackets.
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Client
Rating: 3 out of 5
Nothing to say about the quality of the product, however the delivery times are ridiculous!!!
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Response from Cuirs Guignard
Hello, We acknowledge your review, you ordered a pair of cowboy boots on our site. We clearly state that the delay is 15 days / 3 weeks, the boots are made in Spain, manufacturing time, transport, delivery. We are really sorry that you did not notice this point before confirming your order. Sincerely ETS GUIGNARD
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Philippe C.
Rating: 4 out of 5
Very good respect for deadlines, product quality
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did
Rating: 3 out of 5
Shipping costs are not free even beyond a certain amount, for example from 50.00 € or 100.00 €. Moreover, refunds are slow, you have to wait a week to be refunded.
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Response from Cuirs Guignard
Hello, indeed the shipping costs are not free, it is our policy and well indicated on the site. Regarding the refund delay, we disagree, we never take a week to process a refund, we always wait for the return package and the refund is made the same day! Best regards, ETS GUIGNARD
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Client G.
Rating: 4 out of 5
Satisfied with this purchase, the leather is soft and of good quality. The jacket is pleasant to wear. I don't give 5 stars because at this price, delivery should be free.
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Clientcalafiore
Rating: 4 out of 5
Quick response, thank you.
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Marigolpacomsa C.
Rating: 1 out of 5
The stitching on the bottom of the bag is not very well done and there are also two scratches on that same side. My strap is missing a piece of leather and the buckles are already a bit oxidized. I am disappointed for the price, I expected a higher quality. I gave one star for the softness of the leather.
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Response from Cuirs Guignard
Hello, We are really sorry if there are indeed so many issues with the bag, this is not normal. We will send you a return label to your email and proceed with an exchange, our apologies. Best regards, ETS GUIGNARD.
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M. G.
Rating: 4 out of 5
The processing of my order was done quickly and I received it before Christmas. However, the size I ordered was not the right one and I had to pay the shipping costs to make the return.
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Client
Rating: 1 out of 5
Received in the wrong size and I don't want to pay the return shipping for an exchange without knowing if the next size will be the right one...
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Response from Cuirs Guignard
Hello, We have taken your size issue into account, it is indeed not always easy to avoid mistakes. We sent the desired size, if you wish to make an exchange, we have attached a return label to your email. Best regards, ETS GUIGNARD
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Client
Rating: 4 out of 5
fast delivery, good product
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S.C
Rating: 3 out of 5
Pretty bag that corresponds well to the presentation made in the photo and therefore to what I expected. The disappointment comes from its smell that persists even after it has been placed outside and under shelter for a whole week: has the leather been poorly tanned? Nevertheless, this defect is particularly annoying when no solution is in sight!
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Response from Cuirs Guignard
Hello, We are really sorry if the smell is really disturbing to this extent. This is a bag from the Hexagona brand with which we have been working for a while, it is one of the flagship products and we have not had any remarks. You can definitely return it to us for an exchange or a refund. After all, leather always has a smell, you will smell it much less than when the product is new but it is not an unpleasant smell. Best regards, ETS GUIGNARD
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Client
Rating: 4 out of 5
Excellent value for money. Fast delivery. Very good advice, I recommend.
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Nadia F.
Rating: 4 out of 5
Fast delivery. Good value for money.
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PALUSSIERE B.
Rating: 4 out of 5
Simple and well-guided order. Operational and fast delivery. Desired product as expected. Very satisfied..... Very very. Thank you for the quality service.
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PHILIPPE C.
Rating: 4 out of 5
Guignard Leathers
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Response from Cuirs Guignard
on this unfortunate experience...
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LIONEL
Rating: 4 out of 5
We could not buy from Cuirs Guignard but appreciated the professionalism and commercial honesty of the teams who pointed out a defect in the purchase we were about to make. Unfortunately, this information led us to cancel our purchase. Lionel GARRIGUE
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Client
Rating: 3 out of 5
Lack of communication for package tracking.
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Response from Cuirs Guignard
Hello, We take note of your remark, we only send the important information, order validation, preparation, shipping number, maybe we should provide a bit more information... Best regards, ETS GUIGNARD
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Xavier
Rating: 4 out of 5
Fast shipping and very well packaged. Very good quality product.
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Bruno
Rating: 4 out of 5
Good product but size not available
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Sylvie
Rating: 4 out of 5
Very nice leather, beautiful shape for this jacket, waiting for the end of year holidays to see it worn
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Brice
Rating: 4 out of 5
Super jacket, small downside, you must not make a mistake on the size as return shipping costs are at the customer's expense. For me, it cost me 16€. Otherwise, nothing to say, responsive seller, very fast shipping.
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Virginie
Rating: 4 out of 5
The leather is very supple and the jacket is very beautiful. Cut and finishes impeccable. A downside regarding the site, there should be more precise photos of the inside to inform about the lining. The somewhat technical names in the description do not always speak to us when we are not in the profession. Jacket exchanged for a warmer and better lined one.
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Eric S.
Rating: 4 out of 5
The website is very readable, the advice for ordering the right size is reliable which is essential for an online order. We received the jacket very quickly, well packaged and with a nice little attention, a hanger. The quality and finish are there. Small downside, shipping costs are at our expense for an order at this price, it's a shame which explains my 4 stars.
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Martinez J.
Rating: 4 out of 5
Top customer service, quality products, the only downside is the order tracking is not great. I highly recommend this seller.
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Client B.
Rating: 3 out of 5
While unpacking my jacket, a metal piece fell from its place...
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Response from Cuirs Guignard
Hello, We are not aware of this inconvenience, could you please contact us to explain what is happening? We will arrange for an exchange or a refund with coverage. Best regards, ETS GUIGNARD
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Valégant
Rating: 4 out of 5
Very good quality. Very nice cut and very well tailored. I don't like the fake collar. But I love the jacket which is a gift for my birthday.
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Client
Rating: 4 out of 5
Good, I will come back.
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Thierry A.
Rating: 3 out of 5
Thank you for your response.
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Response from Cuirs Guignard
Hello, You placed an order on our site on 27/11 for a custom product so a delay of 15 days to 3 weeks. We launched the products into production immediately, and sent an email in week 49 informing you that the garments should be ready, we were therefore well ahead of the indicated deadline on the site. Unfortunately, we have taken a bit of delay as often happens during this period, we informed you that you would receive the package next week. We are therefore respecting the indicated deadline but we misled you during our email. Best regards, ETS GUIGNARD.
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Jean-pierre
Rating: 4 out of 5
This jacket is for a gift, I tried it on to see and personally I expected a warmer piece, we'll see in use, otherwise it remains a nice finish.
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Sarah R.
Rating: 4 out of 5
Very satisfied with the ankle boots ordered from Cuir Guignard. Careful shipping and received on time.
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Mumu
Rating: 4 out of 5
Absolutely delighted with my purchase, super quality, conforms to the photo, however, and this is more my fault, I should have taken a size up. I will try a size up for my next purchase because I like it too much, I will get this jacket but in black this time, very serious company, I recommend
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Client
Rating: 4 out of 5
just a bit disappointed due to the delay (the product had to be reordered) but nothing serious I was contacted again everything went well
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MENSI
Rating: 4 out of 5
Fast shipping. Quality leather.
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Client
Rating: 4 out of 5
At first glance, beautiful product.
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Client
Rating: 4 out of 5
Coat conforms to the photo on the site, very good quality. Friendly phone reception, answers questions. Fast shipping.
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perian C.
Rating: 4 out of 5
Hello, first of all, the quality of the products is impeccable, no delivery problems. This is not the first time I order from them, no problems.
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Olivier B.
Rating: 4 out of 5
Fast shipping, product in line with my expectations
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POULAIN C.
Rating: 4 out of 5
For flexibility, okay for less cold weather. But I wanted it for extreme cold to avoid dressing like an onion. It's important to be dressed according to the interiors... It's not warm enough. Knowing that only this sheep model exists. No competition. Everywhere at around 500 euros... We find coats in beautiful colors and attractive shapes but still not warm enough. Disappointing surprise confirmed in use.
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