Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Defective item I suppose the control before sending was not done I have to return it at my expense? Waiting for a response sent by email today. The closure is broken. I would never recommend again
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Response from Cuirs Guignard
Hello, We have just become aware of your message and are sorry. We were not informed of this incident either by email or by phone. Otherwise, the necessary would have been done immediately, it is normal if the product is defective that we cover the return costs. But how to do if we are not informed! The product is checked before departure but who does not make mistakes... You can contact us to inform us of the return and agree together on an exchange. Best regards ETS GUIGNARD
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Client
Rating: 4 out of 5
Too bad the return is at our expense especially when we order something else!
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Gaelle
Rating: 4 out of 5
Very nice cut of leather jacket. Very elegant. But size very small. Size 40 seems to me to be size 38.
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Client
Rating: 4 out of 5
Hello. Very happy with my purchase. The quality of the items is there. Just a small downside for the delivery. The post did not meet expectations as usual. Thank you for your telephone welcome, and for the quality of the information provided. For a future need, I will come back to you. Best regards.
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Laurent A.
Rating: 4 out of 5
Product corresponds well to the photo presentation. Well-adjusted size. Delivery time and method impeccable.
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Client
Rating: 4 out of 5
We are very satisfied with the quality and choice both on the website and in-store with affordable prices!
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Client
Rating: 4 out of 5
Shoe purchase, unfortunately the size did not fit, I had to return the shoes and we requested an exchange but it incurred return costs, it's a shame that when it comes to an exchange it is not covered by the seller, but otherwise the shoes are of very good quality, I am satisfied
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Versfio M.
Rating: 4 out of 5
very nice item of beautiful workmanship but a product of such quality would deserve to really be at the TOP of: 1/ a double-sided zipper 2/ a thicker lining or padded. Be careful, I was right to choose size 3XL because I wonder what size really strong people should choose if this one is the largest available ????
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Response from Cuirs Guignard
Hello, Thank you for taking the time to leave your feedback on your purchase and we take your comment into account. As for sizes in certain products, we have up to 7/8 XL without problem, it all depends on the brands, the cuts, some jackets are much tighter than others but we try to offer a wide choice to find everyone's happiness. Best regards ETS GUIGNARD
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beatrice B.
Rating: 3 out of 5
Size too small. I ordered a size 42 jacket and I can't close it... Really disappointed but beautiful quality, what a shame...
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Response from Cuirs Guignard
Hello, We are really sorry that the product does not fit. We are always available by email or phone to guide you on the choice of size. Because we know leather sizes smaller than fabric and depending on the cuts, some models can be smaller than others. With your measurements, and as much information as possible, we try to guide you on the right model and size to avoid any disappointment. Best regards ETS GUIGNARD
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Sylvie F.
Rating: 3 out of 5
Left foot very difficult to put on hurts me on top. Very disappointed given the price paid.
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Response from Cuirs Guignard
Hello, We acknowledge your feedback on the boots, we always have one foot stronger than the other. If however, you are not comfortable, do not hesitate to go up a size for more comfort and add an insole for support. The quality of these boots is top, the finish, the work done, you cannot be disappointed on this point. Best regards ETS GUIGNARD
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Client
Rating: 1 out of 5
The product photographs on the site do not correspond at all to the product received.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we had you on this point by phone. You thought the boots were blue while stated on the site brown, in the title and in the descriptive text. But it is true that according to the images some at the zoom level had a slight blue reflection but we noticed that this is not its shade, just a reflection. We have modified the visuals following your comment. We are still waiting for the return to cancel your order and refund you. Best regards ETS GUIGNARD
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Cedric
Rating: 4 out of 5
Fast delivery, quality leather. Very satisfied
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Laurent A.
Rating: 4 out of 5
Quality leather that matches the presentation photograph without any issues. Fast delivery. During my next purchase, I will certainly buy my next leather from this brand.
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Client
Rating: 4 out of 5
The boots are up to what I hoped for and apparently of very good quality. No issues on the delivery side either. All in all, very pleasing.
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Chris
Rating: 4 out of 5
Product ordered very well packaged, fast delivery, promotional product, complete site for ordering with leather care advice and phone if needed. I only gave 4 stars because I couldn't get a specific 5% promotion for the brand of the leather jacket I ordered, very beautiful jacket, very satisfied with my purchase I recommend this site.
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Serge
Rating: 4 out of 5
very good product...good quality...matches my expectations
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Client
Rating: 4 out of 5
good quality, products conform to the photos on the site, too bad that return and/or delivery costs are not covered in case of exchange for size problems, this significantly increases the price of the order.
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Client
Rating: 4 out of 5
Very beautiful jacket, delivered quickly, small size, but very satisfied.
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dias
Rating: 4 out of 5
very happy with the merchant
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ClienTOMASI V.
Rating: 1 out of 5
I ordered my boots on January 7, 2021, and it is now January 30, and I still have not received my boots
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Response from Cuirs Guignard
Hello, We are sorry for this long wait, indeed, the average delay for boots is shipped within 15 days / 3 weeks, yours are no longer in stock, the time for manufacturing and proceeding to shipping. You will be informed by email of the shipment with the colissimo link. We are truly sorry for this wait. Best regards, ETS GUIGNARD
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Client
Rating: 4 out of 5
The order arrived in Madrid without problems and on time. Perfect size and it fits me ??. Very happy
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laury A.
Rating: 4 out of 5
the leather is of beautiful quality, the finishes too only the sleeves are a bit long, it's a shame
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DELPHINE L.
Rating: 4 out of 5
Fast delivery time. Very pleasant boots to wear. Thank you
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Facemaz C.
Rating: 3 out of 5
I am only half satisfied because the size 44 I received is not perfect. My friend wears 44 for all his pants and here he is missing 2 cm at the waist, it is too tight... since I bought it for his birthday he did not want to exchange it, especially since the only available size would be 46 and that the pants would not fall well because apart from the waistband that tightens, the rest fits perfectly.
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Response from Cuirs Guignard
Hello, We have taken note of your message and are really sorry that the size 44 does not fit perfectly. We sometimes have issues with the sizing of pants, as depending on the brands and materials, customers are a bit lost about their sizes. Indeed, our size 44 pants measure 44 cm flat at the waist, the leather does not have any elastane so it is impossible to gain one or two cm, a 44 really measures 44. When customers ask us for help with pant sizing, we always advise measuring their pants rather than looking at the size label because often they realize that their 44 may actually be more like a 46! But please do not hesitate to return the pants if needed for an exchange and thus be comfortable. Best regards, ETS GUIGNARD
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kuszuski
Rating: 4 out of 5
Hello, satisfied with the fast and well-packaged delivery. This down jacket is just right in size. The dark khaki color is very dark, unfortunately, but it's still a good product.
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Corinne
Rating: 4 out of 5
Hello, I am completely satisfied with my order. The product is of quality (very good leather quality, very neat finishes...) and matches the description on the site. I was very well received on the phone for additional information. The only small downside is the processing time of the order, which I found a bit long. Let's not forget that we are living in a complicated period due to Covid, so I won't hold it against them. And I highly recommend their products.
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chappe
Rating: 3 out of 5
Hello, you have good products but I think there is a problem with the sizes... Have a nice day.
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Rachel
Rating: 4 out of 5
Bag received very well, very well packaged with care. Very nice product. To see with time, but I have no doubt. I recommend ++
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Client
Rating: 4 out of 5
I am happy with my order.
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Pascale
Rating: 1 out of 5
I ordered a leather jacket size M, it turns out that this jacket was really small (Size S or less and no larger size available) I returned it at my expense (15€) so I did not wish to exchange it for another model because if the size was still wrong, I would have to pay for the return again which increases the price of the jacket each time.
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Response from Cuirs Guignard
Hello, We are really sorry that the product did not suit you. Indeed, this product is quite fitted to the body and short, really great for spring/summer. Size M corresponds to size 38, as stated on our site. Regarding returns, we clearly indicate in our conditions that returns are at the customer's expense. We try our best to guide our customers on size choice when they contact us with their measurements, we check the product and thus avoid back and forth. Your order has been successfully canceled and refunded to your bank account (jacket + shipping costs of 12€). Best regards ETS GUIGNARD
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Chaillons M.
Rating: 4 out of 5
Item conforms to my expectations. Speed of dispatch. I will think of this site for any other order.
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Pascal
Rating: 4 out of 5
I highly recommend Maison Guignard because honestly ultra fast delivery, jacket very well protected, everything is perfect not to mention a very secure payment! I will return.
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Gautret
Rating: 4 out of 5
The size corresponds to the given measurements
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Antioche
Rating: 4 out of 5
I particularly appreciated being able to enter my measurements to check that the coat I wanted was the right size. Very appreciated for an online purchase. Fast delivery.
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Client
Rating: 4 out of 5
ORDERED 3 JACKETS UNFORTUNATELY ONE NOT THE RIGHT SIZE THE OTHER 2 PERFECT!!! I AM WAITING TO SEE IF RETURNS ARE NOT VERY COMPLICATED AND ABOVE ALL TO SEE IF BY TAKING A CHEAPER ONE THERE WILL BE A REFUND
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VIrginie
Rating: 4 out of 5
very responsive service, very serious.
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Guillaume P.
Rating: 4 out of 5
Friendly and professional person, warm welcome, good advice. Next purchase to redo with you without problem. Guillaume Proquin
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Client
Rating: 1 out of 5
I am outraged that the return is CHARGEABLE when the product does not fit!!!!!
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Response from Cuirs Guignard
Hello, we have received your review. We would like to point out that the return conditions are indicated on the site. You can read and approve or not before your order. However, we remain open and at your disposal if you have any questions or if you would like more information. We wish you happy end-of-year holidays from Ets Guignard of Mauléon. Best regards.
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Client
Rating: 4 out of 5
Fast delivery. Quality product
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Client
Rating: 4 out of 5
Nothing to say delivery on time and impeccable products
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