Customer reviews of Cuirs Guignard

Hello, We acknowledge your comment regarding your purchase. However, you are talking about a specific item, while we offer different qualities, we are sorry that the product does not suit you and that you generalize. You purchased a product ref 10355 on sale at the price of 116 €. It is clearly stated in the description that it is very slightly lined and glued on the leather a bit like on stretch pants. Moreover, you note assembled pieces of leather, there we do not quite understand, all leather models necessarily have several pieces of leather, imagine the size of a lambskin! For the leather cutting, it is just at the bottom, it is a clean cut, it is done on purpose you guess it is not an oversight of the cutter, it is to bring a touch of originality! If the product is really disappointing, we do not force customers to keep the garment, return it and we will refund you. Best regards ETS GUIGNARD

Hello, You ordered on our site on 08/10 for a pair of boots ref 205 in size 39. As noted on the product sheet, the delivery time is 15 days / 3 weeks. They come directly from our supplier in Spain. Your package is scheduled to depart this afternoon or Thursday morning at the latest, which is 8 / 10 days after your order, so we have largely respected our deadlines. As for payment, you opted for an immediate debit payment, so the charge is made on the same day as the purchase, we have no control over it. Hoping to have best addressed your dissatisfaction. Best regards, ETS GUIGNARD

Hello, First of all, thank you for your message, we are pleased that the boots suit you. But we also want to provide you with some clarifications regarding your comment. This model was not on display, we are a store with boots available for our customers to try on. So customers can wear them and take a few steps in the store until the mirror, which may explain that there are some marks on the sole. In any case, you must absolutely go to a cobbler after wearing them 3/4 times to have a sole protector placed to avoid damaging the leather sole and thus keep your boots for many years. As for the scratch on the heel, we unfortunately did not notice it and are truly sorry, do not hesitate to return them for a refund if needed and we are at your disposal. Best regards, ETS GUIGNARD

Hello, We are really sorry, we try our best to be as accurate as possible, the photos are retouched as little as possible, but it happens that on lighter colors depending on the lighting of the room and the flashes there is a slight discrepancy. We sincerely apologize if the color does not meet your expectations, in this case, do not hesitate to return the product for an exchange or a refund. Best regards ETS GUIGNARD

Hello, We are truly sorry for this disappointment, you indicated to us that the garment was too short in the sleeves and tight in the armhole but perfect for the body and build. We had indeed noticed before that the armhole is quite narrow, but it all depends on the body shape. However, for the sleeves, we quite often have sleeves that are too long, so we can shorten them without any issues! Our apologies, hoping to see you again soon and do not hesitate to contact us to get the maximum information about the garment. Best regards, ETS GUIGNARD

We are sorry for this incident, our provider 'Colissimo La Poste' must have forgotten to notify you upon arrival or did not bother to do what was necessary since you live in a building with possibly an intercom (it is possible that it is not your usual postman due to holidays). We renew our apologies for this inconvenience. Best regards.