Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Hello, The shade is different from that of the photo. The python stands out because the rest is much darker and I really liked this homogeneous side in the photo. Moreover, the python part is thinner, which weakens the boot. I could have given only 3 stars for the lack of the classic bulb of the reinforced Mexican boots with metal, but I saw that the Mayura brand does not do it (too bad because it's a big plus. Otherwise, I am still quite satisfied.
Translated reviews
C
Client
Rating: 4 out of 5
Unmatched leather quality, great choice and very correct internet service. Very good address
Translated reviews
C
Client
Rating: 4 out of 5
Very good product of very good quality
Translated reviews
C
Cliente
Rating: 4 out of 5
Quality product and fast delivery, but shipping costs should be free given the amount of the invoice!! Not very commercial...
Translated reviews
C
Christel
Rating: 4 out of 5
Order received carefully and quickly in less than 48 hours instead of the 7 days announced on the site I recommend
Translated reviews
J
Julien
Rating: 4 out of 5
The jacket is great, the service is too. Just a downside: a patch was coming off because it was poorly sewn, it did not inspire confidence in the quality of the product.
Translated reviews
A
angelique H.
Rating: 4 out of 5
Very good site, item that meets my expectations once the right size is acquired! Responsive and friendly customer service. I recommend
Translated reviews
J
Jean C.
Rating: 4 out of 5
Except that at first your site indicated that this item was no longer in stock, therefore unavailable....
Translated reviews
C
Client
Rating: 3 out of 5
The boots are good and comfortable, I think they run a bit large, I wanted all-leather shoes, that's fine but the rubber protective soles are too thick and give a somewhat cheap finish.
Translated reviews
Response from Cuirs Guignard
Hello, You ordered the leather boots 2374 in whisky color, it is a really nice product that is both cowboy-style while remaining simple for everyday life. All leather, inside and outside, only the heel is protected by a rubber heel, we had no particular remarks on this subject but can pass the info to the supplier ;). Remember to add a sole protector at your shoemaker to protect the leather sole and thus keep your boots for many years!! Best regards ETS GUIGNARD
C
Client
Rating: 4 out of 5
Nothing to say, no particular problem.
Translated reviews
C
Client
Rating: 4 out of 5
Good site, delivery a bit long.
Translated reviews
M
Malfilatre. D.
Rating: 3 out of 5
I find that for the price!!! The quality of the leather is not optimal. The cut is nice but I find the leather very very thin which suggests a very quick wear of certain elements of the blazer. I admit I was very surprised by the weight, expecting to have a leather that holds well and that is not the case, mainly due to the thinness of the product. I was planning to buy a three-quarter for this winter, but now I am in a phase of reflection.
Translated reviews
Response from Cuirs Guignard
Hello, We have taken note of your review, you opted for the Pierre jacket, we have had this product in store for several collections and no particular issues. It is made of soft lamb leather but not of poor quality, quite the opposite. We are really sorry if you are disappointed with your purchase, in this case, if the product is new and unworn, do not hesitate to return it to us for a refund. Best regards, ETS GUIGNARD.
C
Client
Rating: 4 out of 5
Very nice quality, all in leather.
Translated reviews
C
Client
Rating: 4 out of 5
Very good but too bad I was not informed of the arrival of my order at the pickup point.
Translated reviews
A
Aline B.
Rating: 1 out of 5
I ordered a pair of boots for my husband's birthday and we received 2 boots of 2 different models. An unacceptable oversight.
Translated reviews
Response from Cuirs Guignard
Hello, You placed an order on 12/04/2019 on our site, the boots were shipped the same day. We have not received any feedback from you regarding the order received for almost a month. Often customers inform us if there is an issue with size, colors, shoe size, or others by email or phone rather than on Trustpilot. We were very surprised to learn this way, we did our research. And indeed, upon checking the boxes in the store, we just found in one box one foot of 2944 and one foot of 3396, two very similar models that were mistakenly put back in the same box by negligence by a customer or one of our sellers. Our apologies for this inconvenience, we have just sent you a prepaid return label for the return of the package and a commercial discount to apologize. Hoping we have responded to you in the best way and done what is necessary to satisfy you. Best regards, ETS GUIGNARD.
B
Bernard P.
Rating: 4 out of 5
Very nice product and good surprise, my boots were soled!!! So cool. For the quality, we will see that in the long run. Thank you.
Translated reviews
B
Brule C.
Rating: 4 out of 5
I am very satisfied with my order. The package arrived in very good condition. The item ordered is exactly what I expected. The size fits me perfectly, just my size 36. And the color is superb! I recommend.
Translated reviews
P
Philippe S.
Rating: 4 out of 5
Pros: Serious site, fast shipping, quality products. Cons: Shipping costs a bit high. And at the customer's expense in case of return.
Translated reviews
C
Chrystine B.
Rating: 3 out of 5
In search of red cowboy boots, I thought I found my happiness on the Cuirs Guignard site. The delivery was quick, the payment in three installments is a plus, but the shipping costs are quite high. Upon receipt, disappointment, not on the product, superb, but on the size and fit. The boots are too big (+ or - one size too much) and especially too wide. They seem to be sized for a man's foot, while they appear in the women's boots search. Not being convinced that a smaller size would make a difference in width, I preferred to return them and request a refund, which was done quickly and without problem. Another small downside, for the return we were asked to include the invoice, impossible to find out how to download it from my account. I had to copy/paste the page, not very practical... In summary, good products, good customer service, but a lack of information in the descriptions.
Translated reviews
D
Debry F.
Rating: 4 out of 5
Very satisfied
Translated reviews
F
florence
Rating: 4 out of 5
very good product, superb cut, well tailored and fast delivery!
Translated reviews
C
Client C.
Rating: 4 out of 5
satisfied with my cowboy boots but long wait to receive them
Translated reviews
C
Client
Rating: 3 out of 5
I had the same one
Translated reviews
Response from Cuirs Guignard
Hello, We have received your feedback but do not quite understand if you are satisfied or not. You purchased a classic autumn/winter garment, very comfortable, basic, easy to match and wear. Were you looking to find a cut that you had before or on the contrary were you disappointed because it looks too much like what you had! In any case, do not hesitate to contact customer service if needed. Have a good day. ETS GUIGNARD
C
Client
Rating: 4 out of 5
Good quality, very satisfied
Translated reviews
D
Dos S.
Rating: 3 out of 5
Sewing at the button level not good enough, meaning poorly sewn, had to redo everything otherwise it's fine
Translated reviews
Response from Cuirs Guignard
Hello, We are really sorry if the product has small sewing issues, in this case, do not hesitate to contact us for a return. Please note, if you are talking about the buttons because they are always sewn on a flap and not glued to the garment like on fabric, because it is necessary to pass the thickness of the leather. Best regards ETS GUIGNARD
M
Maire D.
Rating: 4 out of 5
Beautiful quality. A not very modern garment but my son loves it. Size a bit tight
Translated reviews
F
F R.
Rating: 4 out of 5
Very nice jacket, only one downside, the straps at the bottom could use an extra hole
Translated reviews
M
Mademoiselle Q.
Rating: 4 out of 5
Very good product, beautiful leather, well cut, reasonable price, fast delivery, I will recommend this site. One downside: for the chosen model, a zipper that closes completely (just at the top of the spencer), and not only halfway, would have been more suitable and would have avoided the formation of a small crease when the jacket is closed.
Translated reviews
C
Client
Rating: 3 out of 5
Too long, it has been 7 days since my order was placed and when calling customer service, they tell me that delivery will only be made in 1 week. So if it goes as agreed, it will have taken 15 hours to get a jacket, while on other orders it arrives 2 days later
Translated reviews
Response from Cuirs Guignard
Hello, We have just become aware of your message and are really sorry, we thought you had paid attention to the delivery time. It is clearly stated on the ordered product that it is delivered within 10 working days, the deadline will be respected! Best regards, ETS GUIGNARD
P
Philippe
Rating: 1 out of 5
The bank check is refused as a means of payment.
Translated reviews
Response from Cuirs Guignard
Hello, Unfortunately, like many shops, we have been forced to stop accepting checks due to numerous unpaid issues, we could not continue like this. However, we still offer various payment methods for our customers, bank transfer for those who do not want to enter their bank details on websites, immediate debit card payment or even in 3 installments without fees, and finally PayPal payment. Best regards, ETS GUIGNARD
S
Sabatier
Rating: 4 out of 5
Serious seller, purchase corresponding to my expectations.
Translated reviews
C
Client
Rating: 3 out of 5
Delivery times quite long, relatively high shipping costs, return for exchange at your expense, but the product corresponds to its description.
Translated reviews
G
Guylène A.
Rating: 4 out of 5
A small delay in shipping and no information on tracking. After a phone call to Cuirs Guignard, the shipment was made by Chronopost at the expense of Cuir Guignard. No extra charge. Product arrived on time. The product conforms to the description, size OK, good apparent quality. Serious company that takes responsibility and ensures in case of problems. It's quite rare to mention.
Translated reviews
M
Manna R.
Rating: 4 out of 5
Hello, I have received your package well and rather on time, I greatly appreciated the cooperation of the seller Frédéric whom I spoke to on the phone, he guided me well and allowed me not to make mistakes, thus avoiding returns and refunds which can sometimes be annoying; a big thank you to him. R.M
Translated reviews
P
Patrice
Rating: 4 out of 5
Good quality leather, quick reception, meets my expectations, to be recommended.
Translated reviews
C
Client
Rating: 4 out of 5
Beautiful products and a very good telephone welcome.
Translated reviews
C
Client
Rating: 4 out of 5
Good commercial attitude.
Translated reviews
C
Client
Rating: 4 out of 5
Hello, for a first order, I am very satisfied with my products, fast delivery and very well packaged, thank you.
Translated reviews
C
Clientdaniel
Rating: 4 out of 5
Very nice jacket, unfortunately size 3 XL is quite rare so little choice. The leather perfecto I ordered is magnificent and a bit tight at the waist. I will keep it anyway.
Translated reviews
C
Client
Rating: 4 out of 5
Good quality leather. Very supple and pleasant to wear.
Translated reviews
We use cookies for audience measurement and improving user experience.