Customer reviews of Cuirs Guignard

Hello, Thank you for your feedback, indeed, this jacket is very nice. Thanks to your comment, we just checked the visuals and the photo of the back was not the right one, it was another jacket, a small error on our part, we sincerely apologize. We have just made the modification, only all the other photos were indeed corresponding, so we notice that there are no zippers at the bottom of the sleeves and this was not indicated in the text. Sorry however to have misled you because of this visual, hoping to see you again on our site soon for a future purchase, have a nice day. ETS GUIGNARD

Hello, Thank you for your message, just a small clarification, since you live in the overseas territories, you are exempt from VAT according to article 262-I of the General Tax Code or article 146 of directive 2006/112/EC for goods but must pay customs fees, which must correspond very certainly to the 38 euros. Best regards ETS GUIGNARD

Hello Mr. Depoortere, You indeed placed an order on our site for two items, a jacket on sale therefore in stock and a pair of Sendra boots no longer in stock in your size. We preferred to proceed with two shipments so as not to make you wait too long and thus receive your jacket as quickly as possible. For the boots, as indicated on the site, the shipping time is 4 to 6 weeks on average. We informed you by email of the shipment of the jacket first and that the boots were in production and would be sent later. We thought you had noticed this point that we highlight on the product sheet and in the cart before payment validation, to avoid this kind of dissatisfaction. Best regards ETS GUIGNARD

Hello, We take note of your comments, we do indeed have packaging that is a bit too substantial for this type of item, but the majority of our sales are jackets, which we specialize in. However, we will ensure to implement more suitable packaging for small accessories, Best regards ETS GUIGNARD

Hello, We have just read your message, indeed, this product does not fit very large compared to other straighter or looser shapes. This jacket may be a bit too tight in the armhole despite its 6XL size, as it remains fitted to the body. If you find it too small, please do not hesitate to contact us for an exchange or a refund, have a good day!

Hello, Indeed, you received the Trustpilot invitation a little too early because your package should be delivered to you today, so how can you judge your order! Hoping to satisfy you as best as possible, have a good day!

Hello, you indeed placed an order for a pair of boots on 01/01, as we specified on our site during the holidays, the Mayura company was closed until January 7. We indicate a delay of 15 days / 3 weeks for the shipment of the package, your order was therefore taken into account only from the 7th, we are still within the timeframe. We apologize if this delay seems too long to you or if you did not notice it before placing your order. However, if you prefer to cancel the order, we will completely understand. Best regards. ETS GUIGNARD.

Hello, You ordered a pair of Mayura boots on 10/01 in the afternoon. As noted on the product sheet, we do not have them in stock, it takes 15 days to 3 weeks as they come from Spain. Your package is scheduled to depart Monday morning, which is just 10 days after placing the order, so you will receive them by the middle of next week, faster than the announced delay. We thought you had noticed this point which is clearly displayed on the site to avoid disappointing our customers regarding the delay. We hope the product will suit you, Best regards, ETS GUIGNARD

Hello, We would like to apologize for this small inconvenience regarding your boots, hoping to see you again soon. ETS GUIGNARD

Hello, We have taken note of your message, we are sincerely sorry that you find the products of poor quality and are surprised, We have been working with these two brands for several years and have had good feedback, the bags are Italian and the belts are German, we try to offer different price ranges while still maintaining quality in relation to price. Best regards, ETS GUIGNARD

Hello Mr. Germann, We are really sorry to have disappointed you to this extent, you indeed received your jacket and a snap was defective and you found the buttons too loose, we sent you the same day a return label for its return. It is indeed disappointing to receive a garment in this state, we did what was necessary as quickly as possible and took care of everything. As soon as we received your package, we sent the jacket to one of our seamstresses who changed the snap and checked all the buttons, resewed the one that was loose and reinforced the others. We also sent you a promo code by email for a future order. When you received your package, you expressed your disappointment, we apologized and therefore offered to refund you. We are really sorry once again. Best regards ETS GUIGNARD

Hello, We are truly sorry to have disappointed you. We offer you to return the product for a refund, of course, if it is new and unworn. However, we would like to clarify that your order was placed on Thursday, December 15th at 10 PM and was shipped on Monday morning, December 19th. It is clearly stated on the product sheet that shipping is within 7 days. We prepared your order as quickly as possible while respecting the announced deadline. As for the appearance of the leather, we check the jacket before shipping, but it happens that the leather has small marks,

Hello, Indeed, we note on the product sheet that the delay varies depending on the availability or not of the product in store on the day of purchase. We are always reachable to inform you as best as possible by phone, email and to indicate the delay. As for the price, we are very surprised, we have been working with this brand for many years, the prices are set with them, we have not seen such price differences. We are happy that the product suits Mrs., these boots are super nice! Best regards ETS GUIGNARD

Hello, Thank you very much for your little message, we are pleased that the product meets your expectations. Regarding the pickup points, unfortunately, it is not our responsibility, we can always pass it on to the post office! Best regards