Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
If it had been possible, I would have given 5/5 for the efficiency of online shopping and the refund after returning my order. I was disappointed upon receiving the item because the size did not match (I followed the size guide) and the design of the garment: a skirt impossible to wear due to lack of opening at the bottom, which prevents taking a normal step.
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Sylviane
Rating: 3 out of 5
I still haven't received my order. So my opinion for now is not closed, however, I have never had a delivery date?
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Response from Cuirs Guignard
Hello, you ordered a pair of cowboy boots on November 1st, a public holiday (+ the day before the weekend), we took it into account on Monday, November 4th. As indicated on our site, you should allow 15 days / 3 weeks for delivery. The order has therefore been in progress for only a week and we inform you that it is being prepared for shipment today or tomorrow at the latest. We will send you the tracking number by email to follow the delivery of your package. And we hope that the boots will satisfy you when trying them on. Best regards, ETS GUIGNARD.
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cliente
Rating: 1 out of 5
We still haven't received the package?
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Response from Cuirs Guignard
Hello, As indicated on the site, the delivery time is 15 days to 3 weeks unless in stock at one of our stores. The package is on its way and you have received notifications by Colissimo mail. You should receive your order this middle or end of the week. You will be informed by mail of its arrival. You can also track the shipment of your order with the tracking number provided at the time of shipment. If you encounter difficulties or others, you can also contact us by phone or email at the Mauléon store, a team is always available to inform you. Best regards.
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Etienne L.
Rating: 4 out of 5
Aside from the eternal delivery problems, here with the Post, I am very satisfied with the received item...beautiful quality, functional, well presented and packaged
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Client
Rating: 3 out of 5
Very beautiful house but disappointed with my last order, box half open fortunately the jacket was still inside and I was disappointed not to have the hanger anymore, but happy they have beautiful leathers
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Ambre
Rating: 1 out of 5
The item I had purchased was no longer available. I had waited 1 month to decide. Fortunately, I paid via PayPal, as their messages ended up in spam. I was therefore informed by PayPal. I found the same jacket on another site, 50 € cheaper.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we are sincerely sorry this product is indeed discontinued and from last year's collection so no restocking possible. That is why you found this jacket on another site in clearance. As for the messages, we cannot do anything unfortunately, we informed you as we should, we cannot foresee that your mailbox considers emails as spam, we have made a full refund to your PayPal account. We are sorry for the handling of this order and for your feedback. Best regards, ETS GUIGNARD
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DORA V.
Rating: 4 out of 5
Good quality leather, elegant model. Only downside: The size guide does not match the measurements of the item on the site. I had to request an exchange.
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Stephanie
Rating: 4 out of 5
Very good telephone reception and good advice. Product conforms to the presentation. Too bad the manufacturing time was too long compared to the initially planned date.
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Patrick M.
Rating: 4 out of 5
Fast delivery only downside no email to inform that the order has shipped
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Response from Cuirs Guignard
Hello, thank you for your feedback, please note that the sending of emails is automatic and you did receive an email informing you of the shipment with the Colissimo link on 27/09 at 3:51 PM, maybe in spam or an error in the email address you provided us! Have a nice day ETS GUIGNARD
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M-O
Rating: 4 out of 5
Delivery within the expected time. Nice little lady's bag to wear as a shoulder bag. The shoulder strap is a bit stiff, but it will soften over time. However, the magnet placed to close the outer pocket is not placed in the right spot. As soon as the bag is loaded, the magnet is no longer in front and cannot close the outer pocket. Satisfied nonetheless.
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cliente
Rating: 4 out of 5
Very good quality boot however the boot puller broke after the second use
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Response from Cuirs Guignard
Hello We are sorry to hear that you encountered an issue with your boot puller, we will contact you by email. Best regards ETS GUIGNARD
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K'ptaiN J.
Rating: 4 out of 5
Very nice jacket with a magnificent interior. The quality is top! Only downside... it wasn't the right jacket... and unfortunately the one I wanted is no longer available... hence my slightly severe rating... (I ended up increasing it). I just hope that as they told me, they will let me know if it comes back in stock! P.s.: For the quality and fit, I agree, I am willing to increase my rating. For the responsiveness as well, and to thank you in advance for letting me know if there is a restock. However, for the color... absolutely not... it was a very dark brown (dark cognac), this is also supposedly dark cognac but it is much lighter... it flirts with camel... and therefore not necessarily the desired color... But given the good quality of the product (especially the interior which I love) and since the jacket I initially wanted is no longer in stock, I ultimately decided to keep it and I am generally satisfied!
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Response from Cuirs Guignard
Hello, Indeed, we made a stock error and no longer have the ordered jacket. However, we sent you a product that closely resembles the cut, color,... but of higher quality from the Daytona brand. We hope this one suits you anyway because otherwise we had proposed a refund. We have kept your contact details in case of restock in the desired product. Best regards, ETS GUIGNARD
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FRASCOGNA
Rating: 4 out of 5
very good product very good quality
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ALAIN H.
Rating: 4 out of 5
very fast, and superb quality, it's perfect
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Christina J.
Rating: 4 out of 5
Sublime silver tote bag and sublime leather
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Aline
Rating: 3 out of 5
Very good quality of the product. Speed in shipping. Too bad the size of the bags is not mentioned, difficult to have only an opinion based on the image.
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Response from Cuirs Guignard
Hello, Thank you for your feedback. We are sorry that the Phoenix backpack did not suit you. As for the dimensions, they are well indicated on the product sheet: length, height, depth to guide you as best as possible. Have a good day, ETS GUIGNARD.
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Malingrey S.
Rating: 4 out of 5
Nice bag, flexible, pretty color.
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Untel
Rating: 4 out of 5
Quality/Price? For the purchased item, the quality level is a bit below expectations. The lamb leather lacks flexibility and has a rather average quality appearance.
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Annie
Rating: 4 out of 5
Fast delivery Conforms, even better than the photos on the site.
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Dugué
Rating: 4 out of 5
A good product delivered quite quickly
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BEN
Rating: 1 out of 5
I still haven't received my shoes!!!
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Response from Cuirs Guignard
Hello, We have just taken your review into account. We contacted you this afternoon to inform you that your package was delivered against signature to your caretaker. Notifications were sent to inform you of the progress of your order and the proper receipt of the package (signature + messages to support). For any requests, you can contact us at the Mauléon store at 05.49.81.46.94. We remain at your disposal for further information. Best regards.
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cliente
Rating: 4 out of 5
Fast delivery, small defect on the leather jacket received, call to the store who asks for photos to confirm the defect. Response within the hour with a return voucher. New jacket received a week later and in perfect condition. I recommend despite the defect on the first jacket. Responsive customer service.
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Dugué
Rating: 4 out of 5
Good product shipped quite quickly
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MARQUIS J.
Rating: 4 out of 5
Very good contact with the advisors, really pleasant staff. Impeccable delivery and perfect product
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Shaila B.
Rating: 3 out of 5
Customer service is good but they don't speak languages like Spanish.
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Response from Cuirs Guignard
Hello, thank you for your message. Indeed we are French, but we have one of our colleagues who can speak Spanish or English if necessary. Have a good day ETS GUIGNARD
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Lestiennes
Rating: 4 out of 5
Delivery time and product quality
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Pascal C.
Rating: 4 out of 5
Having recently purchased a leather jacket, be careful with the size despite the size guide. After measuring my chest which corresponds to XL, I decided to order 2XL for more comfort. After receiving the jacket and trying it on, I was not comfortable in my movements especially since in winter, you can have a sweater on. I requested an exchange for 3XL, the transaction by phone went well and the shipping was fast. Now I am comfortable in this jacket.
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Clément
Rating: 1 out of 5
I request a refund for my purchase because I was assured of the provision of a size after visiting and returning the product to the store in Mauléon that I apparently will not be able to have before September. I have made a request to a consumer association
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Response from Cuirs Guignard
Hello We do not understand your message and are more than surprised. We indeed informed you that we no longer had the product in stock and would have some for the return in September. We offered to cancel the order immediately and refund you and you refused and said you would wait. And now you note that we do not want to refund you ?????? and that you want to make a complaint to an association, we do not understand your reaction at all and why you note this ... We immediately cancel your order and refund you, we prefer. Best regards ETS GUIGNARD
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Olivier D.
Rating: 4 out of 5
Nothing to say, very professional and fast! Attention for the Swiss, customs fees are exorbitant!!
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Delphine N.
Rating: 3 out of 5
Order placed on April 25, 2024. My payment was accepted the same day and since then I have had no new information. I do not know if and when my package has been sent.
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Response from Cuirs Guignard
Hello, You indeed placed an order on the evening of 25/04 for an item indicated with a shipping delay of 10 days. The order was validated on 26/04 and debited from your account, which is normal and logical with credit card payments. You received the order confirmation and an email yesterday to inform you of the preparation, delivery is expected at the end of the week or early next week at the latest. You will be informed by email of the shipment with the colissimo link. Best regards, ETS GUIGNARD
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Gilles H.
Rating: 1 out of 5
Still haven't received the product from my order!!!!! Following the email from COLISSIMO POST FOR MORE THAN A WEEK. I am very disappointed.
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Response from Cuirs Guignard
Hello, you placed an order on 16/04/2024, your package was sent on 17/04/2024, the package is currently being delivered to the pickup point you chose. Unfortunately, we are dependent on the Colissimo postal service and we dispatched the package without fail within the allotted time. After that, you received notifications for the delivery of your package. Unfortunately, we cannot do anything about the delivery and the time frame set by the post office. Best regards.
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client
Rating: 3 out of 5
The pants are presented in a 501 cut. Be careful, I have a 501 jeans in size 44 that is a bit big for me and I had to take a 46 for the leather pants. That being said, good quality, nice cut, and very satisfied.
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Malingrey S.
Rating: 4 out of 5
Overall, I am quite satisfied. Please improve the photos so that the colors are as accurate as possible.
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Jumel C.
Rating: 1 out of 5
I still haven't received my order from 11/04 despite a follow-up with customer service who assured me that the package would be delivered by 20/04 at the latest. I will not order from this site again.
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Response from Cuirs Guignard
Hello, we have taken your feedback into account. Unfortunately, we are dependent on the post office and we sent the package on time as you can see (the package was dispatched on April 18 and available at the pickup point you chose on April 22). We are sorry for this involuntary incident on our part. Best regards.
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cliente
Rating: 3 out of 5
Average, I returned a jacket to exchange it, it has been a week and still no return....
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Response from Cuirs Guignard
Hello, we are very surprised by your message, we received your return package this morning. It was delivered to you last Thursday, we do not know what day you dropped it off for a return but we assure you 100% that it has not been a week. The package was delivered this morning and we processed the exchange the same day. Indeed, we sent you an email this morning with the tracking number for your exchange. Best regards.
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Malingrey S.
Rating: 3 out of 5
The products do not correspond to the products, especially in terms of colors.
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Response from Cuirs Guignard
Hello, we acknowledge your feedback regarding the red Ziya jacket and the green Vienna bag. We are truly sorry if you find that the colors do not match, it is true that depending on screen resolutions and retouched photos, there may be a slight color discrepancy. If that does not suit you, please do not hesitate to contact us for an exchange or a refund. Have a good day, ETS GUIGNARD.
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Mlle M.
Rating: 4 out of 5
I ordered a lavender perfecto. Upon receipt, the color and size did not fit, I returned it and was immediately refunded. For me, the only downside is that the color 'in real life' was darker than the color on the site, but otherwise for the size, it is not the merchant's fault but mine 100%. For me, it is a reliable site.
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Paps
Rating: 4 out of 5
Efficient, fast, as expected.
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client V.
Rating: 3 out of 5
Overall satisfied with the communication from the seller with me and the quality of the purchased item (Schott). However, before ordering, I took the time to provide the seller with all the measurements he requested, along with a diagram (front-back-sleeve) of a jacket that fit me very well in terms of size with very precise measurements. He directed me to an XL... Trusting him, I ordered this recommended size which ultimately was too small for me... So return at my expense: exchange for the larger size...
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Response from Cuirs Guignard
Hello, we have taken your comments into account, we indeed tried to judge the best size that would suit you and according to all the information, the XL was sufficient, unfortunately, you are not comfortable in it, we are really sorry. After that, we try our best to guide our customers via phone, emails, etc., but it may not be right because some people like to be very comfortable in their clothing while others, on the contrary, want a very fitted look... So we may make mistakes, we are sincerely sorry and hope that you are still satisfied with your jacket, our services, etc. Have a nice day.
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MR R.
Rating: 4 out of 5
Easy order, fast delay. Unfortunately, we had to return the item because the size did not fit.
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