Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Hello We have taken your feedback into account and we are truly sorry. We realized after sending that we had swapped two orders of the same material, color, size but not reference, we informed you by email before delivery. We sent you a return label for the return of the package at our expense and we are waiting for your return package to send you the correct item! We are sincerely sorry and have tried to react as quickly as possible and correct our mistake, unfortunately this can happen to anyone the main thing is to apologize and correct it. Have a nice day
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Rene S.
Rating: 1 out of 5
ABSOLUTE CATASTROPHE, WHEN A FRENCH COMPANY TRIES SO DILETTANTISHLY TO SELL CLOTHING IN GERMANY! THE 33 IS MISSING AS A PREFIX AND EVEN IF YOU SELECT IT, IT COMES "NO CONNECTION..." EMAIL IS REJECTED DUE TO INCORRECT FORMAT... YES, IT'S JUST GERMAN FORMAT WITH .DE OR .NET, ETC.! DON'T BE FOOLED BY THE CHEAP PRICES! RATING: I WOULD PREFER 2 MINUS STARS, BECAUSE OF MY WASTED TIME!!! Update 8.4.24: THIS IS THE PHONE NUMBER THEY PROVIDE: Customer service (33) 0549814694 We do the following: Anyone who reads this can call this French number, BECAUSE NOTHING WILL HAPPEN EXCEPT THAT IT RINGS "NO CONNECTION UNDER THIS NUMBER." EVERYONE WHO HEARS THIS WILL GIVE A LIKE... THANK YOU THE PROBLEM: WHEN YOU TRY TO ANNOY IT BY EMAIL, THE EMAIL FORMAT IS REJECTED !!!!!!!!
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Response from Cuirs Guignard
Good morning, we just asked for your review, as we have no customers under this name. We sell in France and many other countries, including Germany, without worries. We communicate via email when we need information or other details. We do not understand your opinion at all!!!! Good day We really think this is a review aimed at harming our brand, we have no customer by this name and these statements are false, the phone number is correct and has been this way for years, same for our email address.
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Client
Rating: 4 out of 5
Very nice leather jacket, quality and the color is exactly what I wanted! thank you
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Marie-Odile
Rating: 4 out of 5
Satisfied with the appearance and quality of the bag delivered quickly.
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Client
Rating: 3 out of 5
Serious company. Product conforms to the description sent quickly. However, a big downside regarding the RETURN FEES which are around 13 euros (discouraging for trying on if the product does not fit). Some competing companies do better by offering free returns...
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cliente
Rating: 3 out of 5
Hello, the jacket is very nice but I ordered an L and its size is very small.
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Response from Cuirs Guignard
We have taken your feedback and the sizing issue into account. However, we did not have any measurements (chest circumference, waist circumference, your height + weight) as indicated on the site when you placed your order to better guide you in choosing your size. We are always available for any questions or others either by email or by phone at the Mauléon store at 05.49.81.46.94. We could have adapted to your request for a possible exchange or others. Best regards.
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Jean-louis S.
Rating: 4 out of 5
Too bad that for the DOM we have to pay additional taxes.
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ruzboutou
Rating: 4 out of 5
Only French seller having this jacket reference. I am happy with this purchase despite a slightly high price, and the risk of paying return fees in case of poor fit. I didn't have this problem but I admit I was a bit scared. It's particularly complicated when it comes to leather jackets to be sure to have opted for the right size. So expect to pay shipping fees twice if you are a bit outside the standards.
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CECILE
Rating: 4 out of 5
Product that seems to me of very good quality, but a bit disappointed by the color (not bright enough) and the shape.
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Sebastien
Rating: 4 out of 5
Perfect customer service but jacket size smaller than expected.
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cliente
Rating: 4 out of 5
very accommodating
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cliente
Rating: 1 out of 5
Late delivery, 3 weeks later and the order is still not delivered...even though it was supposed to be shipped 7 days after the order... The service refuses to cancel the order or to meet the delivery deadlines....bad experience and very poor communication
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Response from Cuirs Guignard
Hello, We acknowledge your message, we are sorry for this lack of understanding. You ordered a custom item on Sunday 14/01, so it was launched into production at the time of the order. We clearly indicate a delay of 15 days/3 weeks on the relevant product sheet. The package was prepared and dropped off at the post office on Wednesday 31/01, so we did respect the indicated deadline. We hope the product will suit you and restore your confidence in our company. Best regards, ETS GUIGNARD
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Morgan J.
Rating: 4 out of 5
Great promo, product as expected, fast delivery.
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eric
Rating: 4 out of 5
super nice and quality boots, good size, only difficulties getting my foot into the boots.
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Boquet
Rating: 4 out of 5
Completely satisfied with the product. The only downside is that the pouch should have an inner lining.
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CATHY B.
Rating: 3 out of 5
Quick processing of the order, the leather is much thicker than in the photo, but the jacket is pretty.
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Response from Cuirs Guignard
Hello, we are sorry if you find the bomber too thick. Indeed, the sheep wool is heavier and warmer than leather with a cotton or polyester lining. However, it remains quite pleasant and not rigid. We hope you are satisfied with your purchase. Best regards, ETS GUIGNARD
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Genoveva
Rating: 4 out of 5
The jacket is beautiful and the quality is good, but the delivery company is a disaster. I paid for a home delivery, and they came to deliver it before the time they notified me. Since I was not home at that moment, they took it directly to a pickup point. Anyway, if they continue working with SEUR, I will not buy from this store again.
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Nicole B.
Rating: 1 out of 5
When I put on the pants, the belt detached from the pants, an excess of 20 centimeters, I had to give it to my seamstress to repair it and it cost me very dearly. Poor manufacturing
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Response from Cuirs Guignard
Hello, we have taken your feedback into account, we are sorry for this incident. In such cases, you should contact us at the Mauléon store at 05.49.81.46.94 or by email. We could have sent you a return ticket and repaired or exchanged the item for free. Please know that we remain attentive and available to our customers when there is a problem or otherwise. Do not hesitate to come back to us if needed. Best regards.
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cliente
Rating: 4 out of 5
Delivery language for ten euros in fees. The package was damaged. The item was wrinkled. But well, the cut of the product, the color, I love it.
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clienteBEAUBATIE
Rating: 4 out of 5
professional clarity deadlines
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Mazieres T.
Rating: 4 out of 5
Products visibly of quality but too bad the delivery times are a bit long for items in stock in mainland France...
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Response from Cuirs Guignard
Hello, Thank you for your feedback, We specify on our site that the cowboy boots are not all in stock, our manufacturer, supplier is in Spain. The average delay is therefore 15 days / 3 weeks. You placed your order on 01/01 and your package was shipped on 11/01. We hope you will be satisfied with your purchase. Best regards
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JP C.
Rating: 4 out of 5
Product conforms to its description. Fast delivery.
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Ludivine
Rating: 4 out of 5
Very serious site. Delivery a bit long but very careful. I recommend this seller.
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harambat
Rating: 4 out of 5
Nothing to complain about.
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John B.
Rating: 4 out of 5
Very good product unfortunately a small defect on one of my boots a bit disappointing given the price
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Joël D.
Rating: 4 out of 5
Very good customer service. I ordered boots that I received quickly. They were beautiful, unfortunately, I have a wide foot and they did not fit in the shaft. I therefore returned these boots and called the company several times and was always very well received.
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Kylian
Rating: 4 out of 5
Very nice brown aviator leather jacket, good fit and nice color, the only downside is that it runs small, you can't wear anything underneath. I took size M, I have to return it to get the next size up.
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Nathalie C.
Rating: 1 out of 5
We ordered a size L and received a size M which is too small. Size L not available so 3 weeks of waiting! + return shipping costs at our expense. This is disappointing!
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Response from Cuirs Guignard
Hello, we are quite surprised by your message, you ordered the USA cockpit in size L (40) and that is indeed the size that was sent to you following your order. You indeed returned the package because it was too small, the return costs at your expense as indicated in our conditions for an exchange. We no longer have the size in stock, you were informed that we had it in production so to wait a few weeks if you wished. Best regards
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cliente
Rating: 4 out of 5
very super and all
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Didier
Rating: 4 out of 5
Insufficient finishing of leather cuts. Visible leather fibers near the ankle elastics.
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NR
Rating: 3 out of 5
The model received was not quite the one ordered... fortunately, Madame was still happy with her gift.
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Gilles R.
Rating: 4 out of 5
Good quality product delivered on time.
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cliente
Rating: 4 out of 5
Good treatment and reactivity
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Juju
Rating: 4 out of 5
First experience with Cuir Guignard, serious and professional shop. Very fast shipping. Perfect.
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cliente
Rating: 4 out of 5
Good product
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Le G.
Rating: 4 out of 5
Leather meets my expectations even though I would have liked it a bit warmer. Perfect for mid-season. Delivery time respected.
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Rachel C.
Rating: 4 out of 5
high quality products, and relatively fast delivery
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Stephanie
Rating: 3 out of 5
Hello. Very nice quality of the leather, however a small downside on the finishing of the pair of half cowboy boots that I bought, a slight tilt on one of the heels towards the back of it.
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Response from Cuirs Guignard
Hello, we are happy that the product suits you, however, if you find that the boot has an issue with the heel, please contact us by phone at 05 46 41 43 99, our specialist will take your complaint into account and respond to your expectations. Best regards, ETS GUIGNARD.
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Didier
Rating: 4 out of 5
Item as described
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Client
Rating: 4 out of 5
4 stars instead of 5, because at the time of ordering there is no information on the immediate availability of the product. Indicated delay for available item (about 5 days) so one can imagine making a birthday gift for a planned date. But if the item is not available, it’s 3 weeks. Incompatible for a gift. Suggestion: indicate on the product sheet the availability according to size.
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