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J
Rating: 4 out of 5
Impeccable
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
Product meets my expectations. Package received in New Caledonia with a bit of delay presumably due to the end of year holidays. Highly recommend.
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Response from Cuirs Guignard
Hello, we would like to provide more details regarding your message, you placed an order on our site on 28/11 and we processed your order the same day. The post took charge of the package on 28/11, it is destined for Nouméa, there are difficulties for this destination and unfortunately we are not responsible for it. The package is therefore still awaiting delivery. Best regards ETS GUIGNARD
C
Rating: 4 out of 5
Very nice leather jacket, delivered quickly in 3 days. Just a pity that we have to pay shipping fees for such expensive products. I still recommend it.
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R
Rating: 4 out of 5
good quality product. nothing to complain about. Why didn't I give 5 stars, during this end of year period, I would have expected a packaging more oriented towards a gift than a simple plastic bag, maybe a canvas or felt pouch for example.
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S
Rating: 4 out of 5
Fast delivery Serious Just a bit disappointed with the color between the photo and reality leather much darker in real life than in the photo
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C
Rating: 4 out of 5
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Z
Rating: 4 out of 5
Product arrived on time. Returned because the size is not suitable. Quick refund
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C
Rating: 4 out of 5
Very beautiful leather, correct price. Well packaged. However, the box is very large. I recommend.
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C
Rating: 3 out of 5
Bomber detached from a part of the jacket zipper. Not serious, re-glued by myself. Positive nonetheless.
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Response from Cuirs Guignard
We are really sorry to hear about this little issue, please do not hesitate to contact us if there is anything. Best regards
D
Rating: 1 out of 5
Two days late for the delivery announced on the 7th, I am leaving today without my gifts, it's useless. Very disappointed and angry. I expect a proper commercial gesture. Thank you Yves DSFORGES
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Response from Cuirs Guignard
Hello, we acknowledge your message and are truly sorry. We dropped off the package at the post office on 5/12, it arrived at the chosen relay point which refused the package as it was saturated. Unfortunately, we are not responsible for this, at this time, one must think that there are often delays in deliveries or issues with relay points. Your package is deposited according to the tracking at the post office. Best regards
K
Rating: 4 out of 5
I bought a pair of boots a few weeks ago, I am delighted! The seller is very helpful. But I want to buy another model... but not my size since... Will you have a new arrival? Is it possible to reserve or order them? Women's black leather ankle boots Sancho / Mayura "2258" 39 Best regards Karin
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Response from Cuirs Guignard
Hello, we have taken your message into account, we have launched the production of the black 2258 boots with our supplier several weeks ago, we should receive them soon. If you wish, we can take note of your order, call 05 46 41 43 99. Best regards ETS GUIGNARD
M
Rating: 1 out of 5
I am sending you this evaluation, as requested on 06/12/2023, while I still have not received my package! Colissimo specifies that delivery was scheduled for 30/11/2023 but: "The delivery of your package is delayed. We apologize for this unforeseen event. We are doing everything possible to deliver you quickly."
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Response from Cuirs Guignard
Hello We have received your message and are checking your follow-up; indeed, the package is still being delivered. We have opened a claim with the post office, and we are looking into what is happening. We are currently experiencing delivery delays due to the holidays, more packages, and saturated pickup points... We are trying to do our best. Have a nice day
V
Rating: 4 out of 5
Very good quality Fast shipping For me, the return period should be extended. 14 days is not enough. I had to have the Christmas gift tried on before the big day to make sure I wasn't mistaken
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C
Rating: 4 out of 5
The gray lambskin leather jacket made in Spain, from the brand YKS leather, is of good quality. I am satisfied with my purchase.
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L
Rating: 3 out of 5
I ordered some boots which have still not arrived. I paid all the charges on the website. I have now received a letter from a delivery company saying I have to pay a whopping £102 in customs and excise charges to receive the parcel. There is no mention of this on the transaction. I am waiting for someone to get back to me. I would have never ordered the boots if I knew this. Update: Cuirs Guignard have responded have have helped with the cost of the Customs Duty and clearance tax which I got charged, I paid the VAT. So I'm very appreciative of their response. Thank you, good customer service.
Response from Cuirs Guignard
Bonjour, Nous avons bien pris en compte votre message, nous tenons à préciser que c'est bien indiqué sur le site que vous avez acheté HT( exonération TVA ) . C'est pour un envoi en Angleterre, la paire de botte a été réglée 249.17 ht au lieu de 299 ttc , il est obligatoire ensuite de régler les frais de douane pour récupérer le colis comme pour tout achat en France vers L'Angleterre. Nous nous renseignons concernant le montant indiqué dans votre message qui ne nous parait pas cohérent ! Bonne journée
Y
Rating: 4 out of 5
Jacket conforms to the presented model. Good quality. Never disappointed!
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C
Rating: 3 out of 5
Delivery before the scheduled date, good point. Loyalty gift good point, 3rd order. Quality of the product (boot) very disappointing finish
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Response from Cuirs Guignard
Hello, first of all thank you for your loyalty, we are really sorry if the boot does not suit you, you have already placed two orders before without ever being disappointed with the brand and products so please do not hesitate to return them for exchange or refund! Sincerely
M
Rating: 4 out of 5
Extremely fast and serious service! The only downside is that you didn't have my size 3XL.
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B
Rating: 3 out of 5
I ordered a document holder with the mention of the orange color except that it is not really orange, I would say rather very light brown! Apart from that, I am delighted, it is very functional and of good quality! I recommend.
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R
Rating: 4 out of 5
Satisfied with my order, order well respected. Fast delivery. Highly recommend.
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H
Rating: 4 out of 5
The delivery was fast, the jacket seems to be of good quality. I waterproofed the leather and the hood, no issues with the rain. I leave for work at 3am by bike for the cold, no issues either. I am very satisfied with my purchase. For the negative points I would say: 1. The leather seems a bit thin compared to my old jacket 2. The inner pockets are not deep enough for my taste (they don't close with a phone inside) 3. It's a size L but personally I find it more like a size M, my old size L jacket is much wider and I can wear something thick underneath, with this one it's not the case. For the positive points: 1. The seams seem very sturdy 2. The coat remains light (I prefer heavier ones but a light jacket is nice) 3. Really warm 4. The hood is deep and really protects well from the rain and wind 5. The zippers for closing the pockets (with a small leather band so you don't scratch your cold hands on the icy metal) 6. Deep pockets on the chest 7. The price! The coat has a really nice price considering the quality (now let's see over time)
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M
Rating: 4 out of 5
Hello, I ordered a leather backpack "zeffy" from "cuirs-Guignard! I received the model from the photo on the site but a "VERA PELLE" "MORA" - Genuine Italian luxury leather bag made in Italy. I thought I was buying French and I received Italian, while nothing on the site specifies it. On the contrary, everything suggests that this bag is made by Guignard. I am a bit disappointed on this point even if the bag is superb! It would be good to specify it on your site. Best regards.
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C
Rating: 4 out of 5
Of course, it is an online purchase and you cannot try it on. The order processing and shipping were efficient and quick. However, the product is too large and in my opinion does not correspond to the measurements given in the size chart. Way too big and return too complicated.
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Response from Cuirs Guignard
Hello, we have noted your message and are really sorry if the product does not suit you. Indeed, we indicate on this straight-cut sheepskin product that it runs large unlike many leather clothing products. For an exchange, nothing could be simpler, just inform us by email or phone, return the package by colissimo to the store, as soon as received, we validate your exchange request, refund, etc. Best regards.
F
Rating: 4 out of 5
Very nice leather, I didn't give the maximum rating because I want to see how it holds up....
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F
Rating: 4 out of 5
Very well informed by phone Perfect welcome Delivery on time Goods well packaged
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F
Rating: 4 out of 5
Hexagona leather pouch with good quality/price ratio. Very fast delivery.
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X
Rating: 4 out of 5
The received products, handbag, wallet and purse are very well finished and very beautiful. I just regret the color of the bag, very beautiful (brown), but which does not match the photo on the internet (gray) that I would have preferred. This does not prevent me from recommending this company.
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A
Rating: 4 out of 5
I recommend this site. I called to get information about the size to order, a charming person informed me. Fast shipping and my leather jacket is of very good quality
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J
Rating: 4 out of 5
A customer for several years, I buy two 501s every year without any problem, thank you
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F
Rating: 1 out of 5
I did not receive the package
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Response from Cuirs Guignard
Hello, we have received your review as well as your message. We have replied to your email. The package is available as you requested. The postal service is doing its job, it is currently at the post office (proof provided in your email). We remain at your disposal by email or phone. Best regards
S
Rating: 4 out of 5
Very fast delivery, careful package. Product conforms to the order. I recommend this seller.
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P
Rating: 1 out of 5
Very good quality leather at very advantageous prices. Plus they have large sizes. Very fast shipping. I recommend...
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C
Rating: 3 out of 5
No delivery date announced. Tracking system more than rudimentary.
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Response from Cuirs Guignard
Hello, you placed an order on our site for a pair of cowboy boots, it is indicated shipped within 15 days / 3 weeks. It has only been 10 days since the order was placed, moreover, it was placed on July 14, a public holiday and a weekend. You will be informed by email about the preparation of the package and its shipment with the tracking number to follow your delivery. So when you note that the tracking system is more than rudimentary, we do not understand, you have not received it yet!!! Thank you
G
Rating: 4 out of 5
A GOOD PRODUCT
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C
Rating: 1 out of 5
A disaster... An order placed on the Web then a proposal to finally go to the store to try the products and in the store, they are not the same products. In short, ultimately no order...
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Response from Cuirs Guignard
Hello, we are very very surprised by your message, we had you on the phone. You indeed placed an order online and preferred to go to the store for fittings, so we immediately canceled the order. You were supposed to go to our store in Nantes. We do not have much choice in men's pants and they are indeed the same in-store as on the site, we are sorry that you did not find your happiness.... Best regards
C
Rating: 4 out of 5
Delivery on time. Quality product
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P
Rating: 1 out of 5
The heel part is way too tight, it is very difficult to take off the boots despite a larger size, following a phone conversation and return at my expense, no exchange possible because they have been worn for half a day, first and last time with you
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Response from Cuirs Guignard
Hello, we have taken your feedback on the 1920V boots into account. It is a model of high cowboy boots, slim, you may find them narrow at first, the leather needs to stretch. If however, it is really painful, not pleasant, in that case, the size is not right and you need to proceed with an exchange. For that, you need to fill out the online return form and the necessary will be done upon receipt of your package. For any questions or others, we are always reachable by email or by phone at 0549814694. Hoping that you were satisfied with your navigation on the site, the placing of your order, the delivery of your package, and our customer relationship. We wish you a pleasant day. ETS GUIGNARD
J
Rating: 4 out of 5
Super leather, the only small downside at the neck is not waterproof enough, nice jacket.
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Y
Rating: 3 out of 5
Very good quality, and a good welcome. Thank you, and best regards
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M
Rating: 3 out of 5
The leather of the bag is very pleasant, I was surprised and disappointed by the zipper that only goes about ten centimeters in the center of the bag.
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